WEBVTT 1 00:00:00.000 --> 00:00:03.000 As you know, last week we talked about perfecting 2 00:00:03.000 --> 00:00:07.920 the art of showing up and how to create powerful habits. 3 00:00:07.920 --> 00:00:10.240 This allows you to invest in the person 4 00:00:10.240 --> 00:00:11.160 that you want to be in. 5 00:00:11.160 --> 00:00:13.400 There are three simple steps involved. 6 00:00:13.400 --> 00:00:15.960 There's three simple steps, so anyone can do it. 7 00:00:15.960 --> 00:00:18.080 There's no reason you can't. 8 00:00:18.080 --> 00:00:20.320 The three steps are to change your identity. 9 00:00:20.320 --> 00:00:23.680 As we said, it's I am instead of I would like to 10 00:00:23.680 --> 00:00:25.280 or I'm trying to. 11 00:00:25.280 --> 00:00:28.040 You do the smallest thing, the thinnest slice, 12 00:00:28.040 --> 00:00:29.200 and then trigger. 13 00:00:29.240 --> 00:00:30.560 So that's easy enough to remember, right? 14 00:00:30.560 --> 00:00:34.200 Change your identity, small slice, and trigger. 15 00:00:34.200 --> 00:00:37.360 So for example, if you were becoming a writer, 16 00:00:37.360 --> 00:00:39.680 you would say, I am a writer. 17 00:00:39.680 --> 00:00:40.840 That's your identity. 18 00:00:40.840 --> 00:00:44.160 Your thin slice would be to write one line per day. 19 00:00:44.160 --> 00:00:46.680 And your trigger might be when you make your coffee 20 00:00:46.680 --> 00:00:48.400 in the morning that you would get up 21 00:00:48.400 --> 00:00:50.080 and you would write one line per day 22 00:00:50.080 --> 00:00:51.400 and you would be a writer. 23 00:00:53.080 --> 00:00:55.440 So that goes really well with today. 24 00:00:55.440 --> 00:00:58.840 And today we're talking about the power of reframing. 25 00:00:59.480 --> 00:01:00.720 And so we're gonna look at three different areas 26 00:01:00.720 --> 00:01:02.480 in which you can reframe. 27 00:01:02.480 --> 00:01:06.440 There's problem, contextual, and emotional. 28 00:01:06.440 --> 00:01:09.760 And you guys, reframing is such a powerful technique. 29 00:01:09.760 --> 00:01:12.120 You'll be able to take this and you'll be able to use it 30 00:01:12.120 --> 00:01:16.080 in every area of your life because reframing quickly 31 00:01:16.080 --> 00:01:18.800 helps you to see the innovative opportunities 32 00:01:18.800 --> 00:01:20.840 and paths that are available to you 33 00:01:20.840 --> 00:01:23.400 instead of problems or obstacles. 34 00:01:23.400 --> 00:01:25.960 And that's really helpful in life 35 00:01:25.960 --> 00:01:28.480 as well as in your work life. 36 00:01:29.160 --> 00:01:31.600 So right before we're diving in today, 37 00:01:31.600 --> 00:01:35.240 our pro tip today, this is a very simple pro tip 38 00:01:35.240 --> 00:01:36.800 but it has huge impact. 39 00:01:36.800 --> 00:01:39.360 It's just to be patient with yourself and your team 40 00:01:39.360 --> 00:01:40.200 as you're learning. 41 00:01:40.200 --> 00:01:42.640 We did those cheat sheets and the reviews 42 00:01:42.640 --> 00:01:45.200 a couple of weeks ago and I wanted to take a moment 43 00:01:45.200 --> 00:01:49.040 to remind you that in all of the tools that you're learning, 44 00:01:49.040 --> 00:01:52.040 pick out your foundational ones to implement daily. 45 00:01:52.040 --> 00:01:55.320 They could be the cue book, your deep work, 46 00:01:55.320 --> 00:01:57.800 buckets, and shape up. 47 00:01:57.800 --> 00:01:59.960 And those are the ones that you build on. 48 00:01:59.960 --> 00:02:02.520 The rest, Dion called them wisdom tools. 49 00:02:02.520 --> 00:02:06.560 I love that because you add them in as you need them. 50 00:02:06.560 --> 00:02:11.160 So anytime that you're met with an obstacle or a difficulty, 51 00:02:11.160 --> 00:02:14.440 you have a solution at the ready. 52 00:02:14.440 --> 00:02:17.000 All right, does that sound good to everyone? 53 00:02:17.000 --> 00:02:19.520 You all ready to dive in today? 54 00:02:19.520 --> 00:02:20.360 I'm ready. 55 00:02:20.360 --> 00:02:23.360 All right, Dion, I'm gonna go ahead and hand it over to you. 56 00:02:24.360 --> 00:02:25.200 Thank you, Jenny. 57 00:02:25.200 --> 00:02:26.040 I really appreciate it. 58 00:02:26.680 --> 00:02:30.520 I had so much fun last week doing that together with you 59 00:02:30.520 --> 00:02:34.320 because I know that a lot of us disqualify ourselves 60 00:02:34.320 --> 00:02:36.480 around the whole area of habits. 61 00:02:36.480 --> 00:02:41.320 It's almost like we feel, I'm not the strong habits person. 62 00:02:41.320 --> 00:02:43.240 I'm a more spontaneous person. 63 00:02:43.240 --> 00:02:44.720 I'm a more whatever. 64 00:02:44.720 --> 00:02:46.200 And we have all sorts of reasons, 65 00:02:46.200 --> 00:02:48.040 but the reality is you do have habits. 66 00:02:48.040 --> 00:02:50.400 The only question is, are they good ones? 67 00:02:50.400 --> 00:02:52.480 And are they the ones you actually want 68 00:02:52.480 --> 00:02:55.560 that will help you to become the person you're trying to be, 69 00:02:56.000 --> 00:02:58.840 the kind of professional you're trying to be 70 00:02:58.840 --> 00:03:01.920 or the kind of person you wanna be at home and so on. 71 00:03:01.920 --> 00:03:04.000 But one of the power tools we're gonna talk about 72 00:03:04.000 --> 00:03:06.280 actually fits in the category 73 00:03:06.280 --> 00:03:09.360 of making work more effortless. 74 00:03:09.360 --> 00:03:13.360 It's really interesting about what makes work hard. 75 00:03:13.360 --> 00:03:16.360 When you think of I worked hard, 76 00:03:16.360 --> 00:03:18.920 I think we've already debunked the myth 77 00:03:18.920 --> 00:03:21.720 that unless you like stressed out to the max 78 00:03:21.720 --> 00:03:24.000 and working every waking moment, 79 00:03:24.000 --> 00:03:26.320 then you're not bringing your A game. 80 00:03:26.320 --> 00:03:28.560 And there is a different way to work. 81 00:03:28.560 --> 00:03:31.640 And this work of, and it's not just work smarter. 82 00:03:31.640 --> 00:03:34.520 It's like learning to work in a way 83 00:03:34.520 --> 00:03:36.800 in which you're producing huge, 84 00:03:36.800 --> 00:03:38.800 your productivity is very high, 85 00:03:38.800 --> 00:03:41.080 but it feels more effortless. 86 00:03:41.080 --> 00:03:43.800 So this seems to be a contradiction, right? 87 00:03:43.800 --> 00:03:45.960 It seems to be like, no, no, no, no. 88 00:03:45.960 --> 00:03:49.120 If it's effortless, then I'm not working hard 89 00:03:49.120 --> 00:03:52.240 and I'm not working hard enough, then it's not working. 90 00:03:52.280 --> 00:03:55.680 So we've really spent some time over these months 91 00:03:55.680 --> 00:03:57.800 as we've been together going through that, 92 00:03:57.800 --> 00:04:01.400 we've got rid of that delusion around the idea 93 00:04:01.400 --> 00:04:06.400 that if it's not feeling stressful or quote hard, 94 00:04:06.920 --> 00:04:09.040 then I'm not giving my A game. 95 00:04:09.040 --> 00:04:11.760 But the reality is there are small things 96 00:04:11.760 --> 00:04:14.120 and it's always the small things. 97 00:04:14.120 --> 00:04:15.920 It's like when a customer calls 98 00:04:15.920 --> 00:04:18.279 and they're really unhappy about something 99 00:04:18.279 --> 00:04:20.880 and it's often the tiniest little thing 100 00:04:20.880 --> 00:04:22.560 that's upsetting them. 101 00:04:22.560 --> 00:04:25.600 When you're leading, like people are all upset about, 102 00:04:25.600 --> 00:04:28.120 or you're the staff are unhappy about, 103 00:04:28.120 --> 00:04:31.320 and then you dig into it and you find it's this little thing. 104 00:04:31.320 --> 00:04:33.400 They don't want to start at 8.15, 105 00:04:33.400 --> 00:04:36.320 they wanna start at 8.30, okay. 106 00:04:36.320 --> 00:04:39.720 So it's those, often it's the tiniest little things 107 00:04:39.720 --> 00:04:44.720 make work feel more effortless, just more enjoyable. 108 00:04:45.080 --> 00:04:47.000 And today's one about reframing 109 00:04:47.040 --> 00:04:49.160 is one of those wonderful tools. 110 00:04:49.160 --> 00:04:52.280 And again, it's a mindset habit, if you like, 111 00:04:52.280 --> 00:04:57.280 it's a way of using the way your brain is wired, 112 00:04:58.600 --> 00:05:00.480 your mind is wired to your body. 113 00:05:00.000 --> 00:05:07.040 advantage. And it turns out that you can tell your brain how to interpret your body signals. 114 00:05:07.040 --> 00:05:12.640 So let me give you an example. Let's say I'm about to talk on a big stage and, you know, 115 00:05:12.640 --> 00:05:16.480 and I'm about to walk onto a stage and maybe there are, you know, hundreds or maybe thousands 116 00:05:16.480 --> 00:05:21.360 of people there. We'll make it thousands to make the point. And my heart's going and I'm nervous 117 00:05:21.360 --> 00:05:26.560 and butterflies in my stomach. And I got to, and then you, and so your, your brain's looking at 118 00:05:26.560 --> 00:05:33.200 your body saying, what is this? What is this? And you get to decide and tell your brain what it is. 119 00:05:33.200 --> 00:05:39.280 This is a, this is so surprising because you would go, oh, I'm feeling so nervous. Well, 120 00:05:39.280 --> 00:05:45.360 what if you're not nervous? What if you're excited? Oh, I'm excited. I'm really excited. 121 00:05:45.360 --> 00:05:50.960 I'm excited to do this. And it's amazing how your brain just buys into this and your body goes. 122 00:05:50.960 --> 00:05:56.640 And so now what was a negative input from your body? You know, I'm nervous. I'm getting on a 123 00:05:56.640 --> 00:06:02.800 plane. I hate flying. Well, maybe you're excited about going to, you know, see that new company or 124 00:06:02.800 --> 00:06:09.280 visit your family. So when we convert nervousness, for instance, when we reframe or remap 125 00:06:09.920 --> 00:06:17.520 in our minds, what would be a negative impulse to a positive one, your brain buys in even when 126 00:06:17.520 --> 00:06:24.480 you know, you're doing it. I know it sounds so simple, but it really is like that. And 127 00:06:24.480 --> 00:06:30.800 you know, we've talked before your brain has no emotional circuits. Your, your, your, it's based 128 00:06:30.800 --> 00:06:37.760 on a prediction. If you, if you, if you have a prediction that today is going to be an amazing 129 00:06:37.760 --> 00:06:43.920 day, you know, I'm going to finally get that, that deal signed. It's going to be fantastic day. It's 130 00:06:43.920 --> 00:06:49.280 a landmark day for us in the business. Your, your brain runs around and goes, Oh, I know what 131 00:06:49.280 --> 00:06:54.960 excitement is that joy and excitement and enthusiasm. So you walk in and you're bouncy 132 00:06:54.960 --> 00:07:00.880 and you have been, or, Oh my goodness, that I lost that big deal. I hope I don't get fired. 133 00:07:00.880 --> 00:07:06.320 This is the second big deal I've lost. The brain goes, Oh, I know what goes with that depression, 134 00:07:06.320 --> 00:07:12.160 you know, so, or feeling down or despondent and literally your brain makes this stuff up. 135 00:07:12.720 --> 00:07:20.320 It literally. And so this idea that we can choose joy, or we can choose to remap 136 00:07:21.200 --> 00:07:27.600 incoming signals and make our brain believe what a different view of it. Now you can't be 137 00:07:27.600 --> 00:07:33.760 ridiculous. It has to be connected, right? So you can, and you can't over, over map. So over mapping 138 00:07:33.760 --> 00:07:38.960 is, Oh, I'm about to get on the stage. I'm feeling bubba. I'm euphorically, you know, I'm, I'm, I'm 139 00:07:38.960 --> 00:07:43.280 in euphoria. I'm so excited. You can over map. I'm not talking about that. I'm just talking about 140 00:07:43.280 --> 00:07:49.920 just doing a flip flipping. So the way I see it as flipping the coin. So right now it's pointing 141 00:07:49.920 --> 00:07:55.760 tails. And if I flip it, it's heads, it's still the same coin. It's still the same situation, 142 00:07:55.760 --> 00:08:01.840 the same emotions, the same, whatever, it's the same biological response, but I'm flipping the 143 00:08:01.840 --> 00:08:08.240 coin and I'm choosing to see the other side. So I thought what would be fun is if I gave you 10 144 00:08:08.320 --> 00:08:16.400 short stories, each one with the coin flip. So, and then in the workshop time, I'm going to ask 145 00:08:16.400 --> 00:08:19.920 you to pick one of those stories and have a discussion. If any of these stories connect 146 00:08:19.920 --> 00:08:23.600 with you and they've designed to be very lighthearted because some of our stuff is always so 147 00:08:23.600 --> 00:08:30.080 heavy. So I always have so much to say and so little time to say it. And so I thought today, 148 00:08:30.080 --> 00:08:33.600 I would just give you a couple of short stories. And then what I'm going to talk at the end about, 149 00:08:34.559 --> 00:08:40.720 so I'm just going to talk a little bit about emotional reframing. And so you'll see as, 150 00:08:40.720 --> 00:08:45.520 so I'd like you to listen for two things as I'm telling these stories, look at the pattern of what 151 00:08:45.520 --> 00:08:50.720 I'm saying, and then try to see if there's a pattern that you can identify, because that's 152 00:08:50.720 --> 00:08:55.760 what I'll summarize with, and then pick one of the stories that you would love to say to the team. 153 00:08:55.760 --> 00:09:02.320 So I've tried to give each one a sort of a fun name. So story number one is called the soggy 154 00:09:02.960 --> 00:09:09.280 sandwich saga. The soggy sandwich saga. You just remember their numbers, story number one. So Jenna 155 00:09:09.280 --> 00:09:15.120 loved her ham and cheese sandwiches. One day, her trusty cooler broke. And by lunchtime, 156 00:09:15.120 --> 00:09:20.560 her sandwiches were soggy from a leaky water bottle. Her co-workers chuckled. She felt 157 00:09:20.560 --> 00:09:27.520 embarrassed. But instead of getting upset, she said, looks like I've got my own gourmet French 158 00:09:27.520 --> 00:09:32.880 dip sandwich now. Everybody laughed. She reframed her ruined lunch into something humorous and a 159 00:09:32.880 --> 00:09:39.280 memorable event. So here's the catchy phrase or the flipped coin. So the next time your plans 160 00:09:39.280 --> 00:09:47.200 get a little soggy, remember, turn your mishap into a meal. And so the story number two, 161 00:09:48.800 --> 00:09:55.360 the mismatched shoe shindig. So Eric was always in a rush. So one day he arrived at work and 162 00:09:55.360 --> 00:10:00.000 realized, I don't know if you've ever done this, he had two different shoes on. Anybody? 163 00:10:00.000 --> 00:10:05.040 done that? Yeah. So one day, so he had one black, one brown. And 164 00:10:05.040 --> 00:10:08.240 so instead of hiding his feet under his desk, he walked into 165 00:10:08.240 --> 00:10:10.800 the meeting, drew everyone's attention to and said, looks 166 00:10:10.800 --> 00:10:14.160 like I'm starting a new fashion trend. Everyone laughed. And it 167 00:10:14.160 --> 00:10:17.000 was like he lightened the mood for the entire day. Catchy 168 00:10:17.000 --> 00:10:21.280 phrase is the next time you're caught in an unexpected fashion 169 00:10:21.280 --> 00:10:25.520 statement. Remember, rock your unique style, strut your stuff 170 00:10:25.520 --> 00:10:29.920 with confidence. That was just a fun one. Number three, the 171 00:10:29.920 --> 00:10:34.480 backward blouse blunder. So Sarah was meticulous about her 172 00:10:34.480 --> 00:10:38.200 appearance. However, one particular busy morning, she 173 00:10:38.200 --> 00:10:42.040 wore her blouse backward. When a colleague pointed it out, she 174 00:10:42.040 --> 00:10:44.560 smiled and said, nah, it's my new look. Front is the new 175 00:10:44.560 --> 00:10:48.600 back. Her witty response made everyone chuckle, turning a 176 00:10:48.600 --> 00:10:51.520 potential moment of embarrassment into one that was 177 00:10:51.520 --> 00:10:55.280 lighthearted. So here's the thing to remember. So the next 178 00:10:55.320 --> 00:11:01.520 time, think the next time things seem backward, just think, flip 179 00:11:01.520 --> 00:11:06.920 your perspective, and make it a trendsetter moment. The golden 180 00:11:06.920 --> 00:11:11.080 goose mishap. Tim was responsible for a major sales 181 00:11:11.080 --> 00:11:15.000 pitch, and he believed would be the golden goose for the 182 00:11:15.000 --> 00:11:19.920 company. He prepared for weeks, but on the big day, things 183 00:11:19.920 --> 00:11:24.040 didn't go as planned. We all know the story. The company 184 00:11:24.040 --> 00:11:27.640 missed out on a major contract. Instead of wallowing in 185 00:11:27.640 --> 00:11:32.520 disappointment, he called the team meeting and said, guess we 186 00:11:32.520 --> 00:11:36.920 scared the golden goose away this time, he joked. But every 187 00:11:36.920 --> 00:11:40.760 miss, every miss shot is a lesson learned. So let's hatch 188 00:11:40.760 --> 00:11:43.960 a new plan. Over the next few months, with the lessons that 189 00:11:43.960 --> 00:11:47.200 they learned from that mishap, the golden goose mishap, as they 190 00:11:47.200 --> 00:11:50.800 called it, they secured three smaller deals that cumulatively 191 00:11:50.840 --> 00:11:55.240 surpassed the original one. So the next time you miss the 192 00:11:55.240 --> 00:11:57.960 golden goose, remember, there's always another egg in the 193 00:11:57.960 --> 00:12:02.520 basket, seek out the next opportunity. Number five, the 194 00:12:02.520 --> 00:12:08.000 elevator bypass. Diane has been eyeing a promotion for months. 195 00:12:08.560 --> 00:12:12.760 She felt confident she'd get it. But when the announcement came, 196 00:12:13.040 --> 00:12:17.240 the elevator seemed to bypass her floor, and a colleague got 197 00:12:17.240 --> 00:12:21.840 the position. She felt deflated. But then she thought, 198 00:12:22.240 --> 00:12:26.720 maybe it's just the scenic route for me. She sought feedback, 199 00:12:26.800 --> 00:12:29.800 undertook some courses to fill her skills gap, maybe she went 200 00:12:29.800 --> 00:12:33.440 on the Edge program. And within a year, she landed a higher 201 00:12:33.440 --> 00:12:35.960 position at a different department surpassing the role 202 00:12:35.960 --> 00:12:41.120 she initially wanted. So when you feel the elevator skipped 203 00:12:41.120 --> 00:12:45.160 your floor, remember, sometimes the scenic route has the better 204 00:12:45.200 --> 00:12:49.920 view. Keep climbing with purpose. Number six, the 205 00:12:49.920 --> 00:12:53.840 turbulent teacup. Mike was the rock of his team, but his 206 00:12:53.840 --> 00:12:58.720 personal issues, a messy divorce, started making waves in 207 00:12:58.720 --> 00:13:03.000 his professional life. Deadlines were missed, his performance 208 00:13:03.000 --> 00:13:06.720 dipped. At the brink of a breakdown during a team meeting, 209 00:13:06.720 --> 00:13:11.920 he said, ever felt like the teacup in the storm? That's me. 210 00:13:12.400 --> 00:13:15.840 Instead of brushing his issues under the carpet, he opened up 211 00:13:16.240 --> 00:13:19.920 his vulnerability led his team to rally around him, 212 00:13:20.240 --> 00:13:23.680 redistributing the workload and offering support. Mike learned 213 00:13:23.720 --> 00:13:29.440 that sometimes a storm can be weathered better with a crew. So 214 00:13:29.760 --> 00:13:33.640 when your teacup faces a storm, remember, you don't have to sip 215 00:13:33.640 --> 00:13:38.960 it alone. Lean on your team. Number seven, starry night 216 00:13:38.960 --> 00:13:45.040 slip-ups. Every night, Lucy used to stargaze. One evening after a 217 00:13:45.040 --> 00:13:48.960 particularly rough day, where she made a noticeable error in a 218 00:13:48.960 --> 00:13:53.040 report, she looked up and noticed a shooting star. She 219 00:13:53.040 --> 00:13:57.880 remembered how stars before burning so brightly often form 220 00:13:57.880 --> 00:14:02.760 from explosive failures. Instead of dwelling on a mistake, she 221 00:14:02.760 --> 00:14:07.960 thought, perhaps my errors are just explosions paving away for 222 00:14:07.960 --> 00:14:11.480 a brighter moment. The next day, she corrected her report, 223 00:14:11.720 --> 00:14:14.520 added extra insight, and it became one of the most 224 00:14:14.520 --> 00:14:19.560 comprehensive the team had ever seen. So when you feel like 225 00:14:19.560 --> 00:14:23.720 you've exploded in error, remember star moments come from 226 00:14:23.720 --> 00:14:29.920 big bang blunders. So shine brighter next time. Number 227 00:14:29.920 --> 00:14:35.040 eight, the broken violin vibrato. Ella was a budding 228 00:14:35.040 --> 00:14:39.320 violinist and a project manager. One day in a rush, she dropped 229 00:14:39.320 --> 00:14:46.120 her violin causing a significant crack. Distraught, she took it 230 00:14:46.120 --> 00:14:49.200 to a craftsman who not only repaired it, but enhanced its 231 00:14:49.200 --> 00:14:55.120 sound. Similarly at work, she faced a failed project. So 232 00:14:55.120 --> 00:14:59.200 instead of seeing it as a career cracking event, she thought, 233 00:14:59.200 --> 00:15:00.000 what if 234 00:15:00.000 --> 00:15:02.960 This is my violin moment. 235 00:15:02.960 --> 00:15:06.000 She meticulously analyzed the project shortcomings 236 00:15:06.000 --> 00:15:08.780 and turned those insights into a strategy guide 237 00:15:08.780 --> 00:15:12.160 that became the template for all future projects. 238 00:15:12.160 --> 00:15:14.080 So when you see a crack in your plan, 239 00:15:14.080 --> 00:15:16.460 remember the right craftsman 240 00:15:16.460 --> 00:15:18.520 can turn it into a masterpiece. 241 00:15:18.520 --> 00:15:20.660 Reframe and rebuild. 242 00:15:22.080 --> 00:15:22.920 Okay, two more. 243 00:15:22.920 --> 00:15:26.240 Number nine, flipping the pancake perspective. 244 00:15:26.240 --> 00:15:28.980 James loved making pancakes, 245 00:15:28.980 --> 00:15:31.460 but he often joked about his first attempt 246 00:15:31.460 --> 00:15:33.720 when he burnt them beyond all recognition. 247 00:15:35.380 --> 00:15:37.700 One day he faced a project 248 00:15:37.700 --> 00:15:40.740 that reminded him of those burnt pancakes. 249 00:15:40.740 --> 00:15:42.800 It seemed unsalvageable. 250 00:15:44.060 --> 00:15:45.820 He took a step back and thought, 251 00:15:45.820 --> 00:15:48.700 maybe I'm just cooking it on one side too long. 252 00:15:48.700 --> 00:15:50.040 By flipping his approach 253 00:15:50.040 --> 00:15:53.380 and introducing fresh perspectives from junior team members, 254 00:15:53.380 --> 00:15:56.860 they turned the project around to surprising success. 255 00:15:56.860 --> 00:15:59.420 So when things seem burned and bleak, 256 00:15:59.420 --> 00:16:02.260 remember there's always the other side of the pancake. 257 00:16:02.260 --> 00:16:04.260 Flip your approach. 258 00:16:04.260 --> 00:16:07.120 Number 10, lasting translation triumphs. 259 00:16:07.120 --> 00:16:09.760 Maria, bilingual and proud of it, 260 00:16:09.760 --> 00:16:12.180 once mistranslated an important document 261 00:16:12.180 --> 00:16:15.900 leading to a minor conflict between teams. 262 00:16:15.900 --> 00:16:17.980 Embarrassed but resolute, 263 00:16:17.980 --> 00:16:20.780 she took the failure and reframed it. 264 00:16:20.780 --> 00:16:25.560 What if this is a chance to build a bridge over that gap? 265 00:16:25.560 --> 00:16:28.200 She organized cultural language workshops 266 00:16:28.200 --> 00:16:30.120 making the teams more cohesive. 267 00:16:30.120 --> 00:16:32.480 Her mistake became the turning point 268 00:16:32.480 --> 00:16:35.600 in fostering better team dynamics. 269 00:16:35.600 --> 00:16:38.680 So when things get lost in translation, 270 00:16:38.680 --> 00:16:43.160 remember misunderstandings can build new bridges. 271 00:16:43.160 --> 00:16:45.920 Use them to unite, not divide. 272 00:16:46.860 --> 00:16:50.320 Okay, so that was my attempt at being a little more creative 273 00:16:50.320 --> 00:16:51.920 taking a different approach. 274 00:16:52.960 --> 00:16:55.160 Which story appealed to you? 275 00:16:55.800 --> 00:16:57.000 If you can't remember their names, 276 00:16:57.000 --> 00:16:59.160 you can just go with their number. 277 00:16:59.160 --> 00:17:00.600 And if you can't remember them, don't worry, 278 00:17:00.600 --> 00:17:02.800 we'll hand out a worksheet with all of them on 279 00:17:02.800 --> 00:17:05.040 so you can remember them all. 280 00:17:05.040 --> 00:17:08.920 But I wanted you to notice five key things from this. 281 00:17:08.920 --> 00:17:11.440 The first is that a lot of this 282 00:17:11.440 --> 00:17:14.800 was about emotional reframing. 283 00:17:14.800 --> 00:17:16.640 So when you're facing failure, 284 00:17:16.640 --> 00:17:17.960 so the first of five things, 285 00:17:17.960 --> 00:17:19.520 notice when you're facing failure, 286 00:17:19.520 --> 00:17:22.480 rather than just seeing the failure 287 00:17:22.480 --> 00:17:25.839 as a reflection of your worth or your ability, 288 00:17:25.839 --> 00:17:29.380 reframe it as an opportunity to not only learn and grow, 289 00:17:29.380 --> 00:17:32.640 but to think creatively and take the broken eggs 290 00:17:32.640 --> 00:17:34.900 and make the omelet as we often say. 291 00:17:35.960 --> 00:17:38.200 Be careful of thinking I'm a failure, 292 00:17:38.200 --> 00:17:42.520 but try to think of, I didn't succeed this time, 293 00:17:42.520 --> 00:17:45.840 but I learned something really, really important. 294 00:17:45.840 --> 00:17:48.300 So what can I apply that to next time? 295 00:17:48.300 --> 00:17:50.940 So you can never fail, you can only learn. 296 00:17:51.860 --> 00:17:54.980 So those are your two modes, you succeed or you learn. 297 00:17:55.900 --> 00:17:57.840 That's a reframing approach. 298 00:17:57.840 --> 00:18:00.580 While I tried this new marketing campaign, 299 00:18:00.580 --> 00:18:03.420 I did a challenge, I did a launch 300 00:18:03.420 --> 00:18:05.780 and it just was a complete flop. 301 00:18:05.780 --> 00:18:09.500 And while you didn't fail, you just learned a great deal. 302 00:18:09.500 --> 00:18:12.820 So make sure the learning really counts then. 303 00:18:12.820 --> 00:18:14.700 And when you reframe it that way, 304 00:18:14.700 --> 00:18:17.820 it takes out the fear that you normally face. 305 00:18:17.820 --> 00:18:20.620 Number two, managing stress. 306 00:18:21.260 --> 00:18:23.460 So all stressful situations can be reframed, 307 00:18:23.460 --> 00:18:27.180 usually as excitement or challenges 308 00:18:27.180 --> 00:18:29.640 for developing your resistance and strength. 309 00:18:29.640 --> 00:18:32.660 So instead of thinking this stress is overwhelming, 310 00:18:32.660 --> 00:18:34.780 you can try thinking this is a challenge 311 00:18:34.780 --> 00:18:36.980 and it's making me stronger and more capable. 312 00:18:36.980 --> 00:18:40.300 And I'm excited about what I'm gonna become because of this. 313 00:18:41.220 --> 00:18:44.660 Because if all stress does is it diminishes you, 314 00:18:44.660 --> 00:18:46.580 then it's time to flip it and reframe it 315 00:18:46.580 --> 00:18:48.700 so that it increases and enhances you. 316 00:18:49.540 --> 00:18:51.600 Number three, dealing with criticism. 317 00:18:51.600 --> 00:18:54.100 This can be hard for some of us, right? 318 00:18:54.100 --> 00:18:56.380 So rather than perceiving criticism 319 00:18:56.380 --> 00:18:58.020 as a personal attack on you 320 00:18:58.980 --> 00:19:02.040 or evidence of some inadequacy or another, 321 00:19:02.040 --> 00:19:04.220 see it as feedback that helps you improve. 322 00:19:04.220 --> 00:19:07.460 You know, Elon Musk often said 323 00:19:07.460 --> 00:19:10.500 that he's actively seeks negative criticism 324 00:19:10.500 --> 00:19:12.180 because positive feedback doesn't, 325 00:19:12.180 --> 00:19:13.840 I mean, yeah, it gives him a moment of feeling, 326 00:19:13.840 --> 00:19:16.260 but the stuff that really helps him grow. 327 00:19:16.260 --> 00:19:19.500 So he actively solicits negative feedback. 328 00:19:19.500 --> 00:19:21.660 We've talked about that before. 329 00:19:21.660 --> 00:19:23.100 So when you get criticism, 330 00:19:23.100 --> 00:19:26.460 immediately be reframing this in the mind saying, 331 00:19:26.460 --> 00:19:28.180 man, this is a gift. 332 00:19:28.180 --> 00:19:31.320 This is an amazing gift from someone who's taken the time. 333 00:19:31.320 --> 00:19:34.340 Now, even if they do it unkindly, it's still a gift. 334 00:19:34.340 --> 00:19:35.540 You'll still learn from it. 335 00:19:35.540 --> 00:19:38.400 Number four, facing fear. 336 00:19:38.400 --> 00:19:40.220 So instead of seeing fear as a sign 337 00:19:40.220 --> 00:19:42.460 that you should avoid the situation, 338 00:19:42.460 --> 00:19:44.500 reframe it as a signal 339 00:19:44.500 --> 00:19:47.300 that you should probably go right there 340 00:19:47.300 --> 00:19:49.780 because that's normally when something brave 341 00:19:49.780 --> 00:19:51.820 is gonna rise up in you. 342 00:19:51.820 --> 00:19:55.980 I'm scared, you know, like I think Barry from Sage says, 343 00:19:55.980 --> 00:19:59.020 you know, be scared, but do it anyway. 344 00:19:59.020 --> 00:19:59.980 Do it scared. 345 00:20:00.000 --> 00:20:04.200 You know, and I think that's a great reframing. 346 00:20:04.200 --> 00:20:10.520 And then number five, handling rejection, rejection, like for a promotion or whatever, 347 00:20:10.520 --> 00:20:16.400 you know, can be reframed from being a personal slight on you, you were overseen, somebody 348 00:20:16.400 --> 00:20:21.300 else was seen, as in, I'm going to be suited for something better. 349 00:20:21.300 --> 00:20:26.080 So I was, it wasn't instead of thinking I wasn't good enough, and I was rejected because 350 00:20:26.080 --> 00:20:31.440 of that, rather think this was an opportunity, this opportunity wasn't actually the right 351 00:20:31.440 --> 00:20:33.920 fit for me, there's something better out there. 352 00:20:33.920 --> 00:20:40.720 This idea of reframing your emotional structures and your physical structures. 353 00:20:40.720 --> 00:20:43.920 So instead of nervousness, I'm excited. 354 00:20:43.920 --> 00:20:48.320 Instead of Oh, I failed to I'm learning, I can't fail, I can only learn or succeed my 355 00:20:48.320 --> 00:20:50.320 two modes. 356 00:20:50.320 --> 00:20:51.320 So questions. 357 00:20:52.160 --> 00:20:57.120 I see Nancy, you picked the correct violin, you remember, you remember the violin one? 358 00:20:57.120 --> 00:20:58.920 Okay. 359 00:20:58.920 --> 00:21:00.920 Questions about that? 360 00:21:00.920 --> 00:21:03.640 All right. 361 00:21:03.640 --> 00:21:10.920 So so you know, I want to just give one high level more leadership one for, you know, the 362 00:21:10.920 --> 00:21:15.280 leaders, we went through this reframing in great detail on the CEO call, I think last 363 00:21:15.280 --> 00:21:16.800 month. 364 00:21:16.800 --> 00:21:22.600 And so we don't have time on this call to quite go into that level and that, that degree. 365 00:21:22.600 --> 00:21:28.000 But I do want to say that sometimes reframing a context helps. 366 00:21:28.000 --> 00:21:29.880 Sometimes mixing teams up a little bit. 367 00:21:29.880 --> 00:21:35.400 Sometimes teams get a bit stale being together, sometimes mixing them up a bit can help reframe, 368 00:21:35.400 --> 00:21:40.160 or just redesigning your workspace at home, moving your desk around, putting on a different 369 00:21:40.160 --> 00:21:46.080 picture, changing the lighting in your room can be a contextual reframing and inject new 370 00:21:46.080 --> 00:21:48.320 energy. 371 00:21:48.320 --> 00:21:52.800 Sometimes rethinking your goals or reevaluating your goals. 372 00:21:52.800 --> 00:21:57.680 Or as we do a lot here at the edge is talk a lot about changing or updating your work 373 00:21:57.680 --> 00:21:58.680 processes. 374 00:21:58.680 --> 00:22:05.200 We I have seen, for instance, when somebody starts doing deep work on a consistent basis, 375 00:22:05.200 --> 00:22:06.200 everything changed. 376 00:22:06.200 --> 00:22:10.520 And that's one of the most powerful reframing mechanisms you can do for yourself. 377 00:22:10.520 --> 00:22:14.840 The level of self-respect, what you think of you, who you're becoming, your ability 378 00:22:14.840 --> 00:22:17.960 to work for four hours interrupted. 379 00:22:17.960 --> 00:22:20.840 Just pulling that off is a tremendous accomplishment. 380 00:22:20.840 --> 00:22:24.200 And when you start doing it every week, you think you feel differently. 381 00:22:24.200 --> 00:22:26.720 You reframe how you see yourself. 382 00:22:26.720 --> 00:22:31.880 And I've seen that as we've done these of the years and help different people that one 383 00:22:31.880 --> 00:22:35.560 in particular, the Q book has something of that effect. 384 00:22:35.800 --> 00:22:43.400 All these tools are designed to give you contextual reframing, thin slicing and playbooks, all 385 00:22:43.400 --> 00:22:45.960 that type thing, even just putting a playbook together. 386 00:22:45.960 --> 00:22:49.880 And it puts you in a position where now you can hand work off to someone else. 387 00:22:49.880 --> 00:22:53.000 It sets you up like I'm growing in my career. 388 00:22:53.000 --> 00:22:55.480 I'm not doing a playbook because I'm a good employee. 389 00:22:55.480 --> 00:23:00.440 I'm doing this because I'm a leader and I'm getting ready to to work myself out of a job 390 00:23:00.440 --> 00:23:02.120 because that's what good leaders do. 391 00:23:02.120 --> 00:23:05.560 Because when you work yourself out of a job, you make yourself available for a better job. 392 00:23:06.280 --> 00:23:11.000 And so what a what a nervous employee, fearful employee does is, oh, no, no, no. 393 00:23:11.000 --> 00:23:13.880 I don't want to tell you everything I'm doing, because if I hand it off to someone else, 394 00:23:13.880 --> 00:23:15.160 then I'm going to lose my job. 395 00:23:15.160 --> 00:23:18.840 That's, you know, think of it from from a boss's viewpoint. 396 00:23:18.840 --> 00:23:23.400 When you see somebody quickly working themselves out of a job, replicating who they are and 397 00:23:23.400 --> 00:23:27.960 there's real movement, your ideas, where else can I deploy them? 398 00:23:27.960 --> 00:23:29.240 Not can I fire them? 399 00:23:30.040 --> 00:23:30.840 Right. 400 00:23:30.840 --> 00:23:31.880 That's not the thought. 401 00:23:32.600 --> 00:23:33.880 This is a reframing. 402 00:23:33.880 --> 00:23:38.760 If you're getting negative information or feelings from your boss or your manager or 403 00:23:38.760 --> 00:23:43.240 your supervisor, you know, don't don't let those things settle. 404 00:23:43.240 --> 00:23:45.800 Either go and talk to them or just start reframing it. 405 00:23:47.080 --> 00:23:48.840 Robin, you look like you have something to share. 406 00:23:49.960 --> 00:23:54.840 Yeah, I just wanted to mention that one of the books that I've read in the past talked 407 00:23:54.840 --> 00:23:58.760 about it doesn't necessarily have to be you doing the reframing. 408 00:23:58.840 --> 00:24:01.880 There was a situation where a gentleman had lost. 409 00:24:01.880 --> 00:24:02.920 I don't know the exact number. 410 00:24:02.920 --> 00:24:08.040 It was ten million dollars on a project and he got called into the CEO's office expecting 411 00:24:08.040 --> 00:24:08.760 to get fired. 412 00:24:08.760 --> 00:24:10.920 And the CEO said, are you kidding? 413 00:24:10.920 --> 00:24:13.000 We just spent ten million dollars training you. 414 00:24:13.000 --> 00:24:14.120 There's no way we're going to fire you. 415 00:24:14.120 --> 00:24:15.480 Get back out there and do the job. 416 00:24:17.320 --> 00:24:18.760 Of that story is a good story. 417 00:24:20.120 --> 00:24:21.960 All right, Jenny, back to you. 418 00:24:21.960 --> 00:24:23.640 Tell us what we're doing next. 419 00:24:23.640 --> 00:24:25.160 Yeah, well, Nancy has a question. 420 00:24:25.160 --> 00:24:28.280 Do you recommend a mentor as the craftsman? 421 00:24:29.720 --> 00:24:35.800 Yeah, that's well, I mean, you've invested in this program, Nancy, and so you've you've 422 00:24:35.800 --> 00:24:37.400 taken a huge step forward. 423 00:24:38.040 --> 00:24:43.320 Part of what we're trying to do with The Edge or not trying what we are doing there is leaders 424 00:24:43.320 --> 00:24:47.960 can't keep up with all the changes and books and new management things and leadership things. 425 00:24:47.960 --> 00:24:53.480 Our job is to constantly upgrade this course and constantly bring the best leadership 426 00:24:53.480 --> 00:24:56.120 management practice to be the craftsman. 427 00:24:56.120 --> 00:24:59.800 If you like, that brings it to you and says, this is how you apply it to you. 428 00:25:00.000 --> 00:25:01.560 This is how you build your business. 429 00:25:01.560 --> 00:25:04.800 Here's the stuff that really works and also simplified. 430 00:25:04.800 --> 00:25:09.800 A lot of books are usually one idea with a lot of detail. 431 00:25:10.040 --> 00:25:12.200 But when you whittle out all the detail, 432 00:25:12.200 --> 00:25:14.640 that usually comes down to one or two big ideas 433 00:25:14.640 --> 00:25:16.240 that are really helpful. 434 00:25:16.240 --> 00:25:18.000 And if you can make them useful, 435 00:25:18.000 --> 00:25:23.000 I would say that, I mean, if you can get a direct mentor 436 00:25:23.160 --> 00:25:25.560 who can be very specific to your context, 437 00:25:25.560 --> 00:25:27.200 that could probably help. 438 00:25:27.240 --> 00:25:31.080 But I think you've certainly invested in yourself 439 00:25:31.080 --> 00:25:32.040 with this program. 440 00:25:33.920 --> 00:25:35.480 All right, Jenny. 441 00:25:35.480 --> 00:25:38.800 All right, and are we ready to drop the worksheet 442 00:25:38.800 --> 00:25:39.640 in there for folks? 443 00:25:39.640 --> 00:25:40.760 Yeah, let's do that. 444 00:25:40.760 --> 00:25:43.160 So we didn't drop them earlier 445 00:25:43.160 --> 00:25:46.640 so that you would give me a chance to go through them. 446 00:25:46.640 --> 00:25:50.000 Sure, and so when we go into the breakout rooms, 447 00:25:50.000 --> 00:25:51.920 which this is a time we're gonna go into, 448 00:25:51.920 --> 00:25:54.360 you guys can talk about what story you picked 449 00:25:54.360 --> 00:25:56.440 and how you might be able to apply this 450 00:25:56.440 --> 00:26:01.440 to a real situation, a real work situation moving forward. 451 00:26:02.320 --> 00:26:03.880 Hey guys, welcome back. 452 00:26:04.840 --> 00:26:06.120 Hope you had a good time. 453 00:26:11.360 --> 00:26:13.920 Okay, how did your team go, Robin? 454 00:26:14.840 --> 00:26:17.200 We were laughing all the way at the very end. 455 00:26:17.200 --> 00:26:19.360 I mean, we just didn't wanna stop, you know, 456 00:26:19.360 --> 00:26:21.120 we're just having such a great time. 457 00:26:21.120 --> 00:26:23.840 We did the pancake flip story. 458 00:26:24.120 --> 00:26:25.400 Oh, you did the pancake flip story? 459 00:26:25.400 --> 00:26:27.360 Burned the other side? 460 00:26:27.360 --> 00:26:31.280 Yeah, yeah, we're trying to hire somebody right now. 461 00:26:31.280 --> 00:26:33.840 We've burned some of them, you know, 462 00:26:33.840 --> 00:26:36.720 we've cooked them too long and they burnt. 463 00:26:36.720 --> 00:26:39.320 So anyway. 464 00:26:39.320 --> 00:26:40.840 Well, I'm very encouraged 465 00:26:40.840 --> 00:26:42.240 because that was the desired effect 466 00:26:42.240 --> 00:26:44.520 was to have a little more of a lighthearted thing 467 00:26:44.520 --> 00:26:46.920 because reframing actually is meant to be fun. 468 00:26:46.920 --> 00:26:49.680 So I'm glad you guys had fun. 469 00:26:49.680 --> 00:26:52.200 Jenny, how did it go with your team? 470 00:26:54.840 --> 00:26:56.360 It went really well. 471 00:26:56.360 --> 00:26:57.800 Fun is a good word. 472 00:26:57.800 --> 00:27:00.560 Yes, it's a good word. 473 00:27:00.560 --> 00:27:01.720 Reframing is fun. 474 00:27:01.720 --> 00:27:03.520 It can be very fun and it can present 475 00:27:03.520 --> 00:27:05.640 for those who like challenges, right? 476 00:27:05.640 --> 00:27:08.000 It can present a good kind of a challenge 477 00:27:08.000 --> 00:27:09.440 to turn something around 478 00:27:09.440 --> 00:27:11.880 and to see it come into a good thing. 479 00:27:11.880 --> 00:27:13.560 Yeah, excellent, excellent. 480 00:27:13.560 --> 00:27:16.680 I'm glad you enjoyed it, yeah. 481 00:27:16.680 --> 00:27:18.000 I think some of our employees 482 00:27:18.000 --> 00:27:19.760 look very burned on the one side 483 00:27:19.760 --> 00:27:21.720 and raw on the other, the pancake mode. 484 00:27:22.040 --> 00:27:23.560 Yeah, I was thinking afterwards 485 00:27:23.560 --> 00:27:24.640 as you guys jumped off, 486 00:27:24.640 --> 00:27:26.160 I think next time I'll just give it a little 487 00:27:26.160 --> 00:27:28.000 like the violin, the pancake, 488 00:27:28.000 --> 00:27:30.080 you know, that'd be easier to remember. 489 00:27:30.080 --> 00:27:31.960 It'll be fun, be part of our language. 490 00:27:31.960 --> 00:27:34.920 Nobody would have a clue what we're talking about. 491 00:27:34.920 --> 00:27:37.080 You know, I decided to reframe it as a violin, 492 00:27:37.080 --> 00:27:38.040 not a pancake. 493 00:27:38.040 --> 00:27:39.640 Everyone says, yeah, we got it. 494 00:27:42.120 --> 00:27:45.720 Yeah, so it's interesting when you realize 495 00:27:45.720 --> 00:27:47.520 how much language we've developed. 496 00:27:47.520 --> 00:27:49.080 You know, if you listen to yourself, 497 00:27:49.120 --> 00:27:50.760 you know, versus a year ago, 498 00:27:50.760 --> 00:27:53.880 if I'd recorded you and take it back a year or two 499 00:27:53.880 --> 00:27:55.760 and say, hey, listen to yourself talking, 500 00:27:55.760 --> 00:27:57.480 you know, and you say, well, 501 00:27:57.480 --> 00:27:59.040 you know, I came up against this problem, 502 00:27:59.040 --> 00:28:00.120 so I reframed it. 503 00:28:00.120 --> 00:28:01.600 And so what I did then after that, 504 00:28:01.600 --> 00:28:02.880 I decided I wasn't gonna boil the ocean. 505 00:28:02.880 --> 00:28:04.320 I was just gonna take a thin slice. 506 00:28:04.320 --> 00:28:06.520 I put aside two deep work sessions, 507 00:28:06.520 --> 00:28:08.600 thin slice shaped up the project, 508 00:28:08.600 --> 00:28:11.000 execute on decided what done means, 509 00:28:11.000 --> 00:28:13.760 did the start, the START file, 510 00:28:13.760 --> 00:28:15.080 you know, the START file, 511 00:28:15.080 --> 00:28:16.520 you know, the START file, 512 00:28:16.520 --> 00:28:19.080 did the start, the START file, 513 00:28:19.080 --> 00:28:20.160 used the five second rule. 514 00:28:20.160 --> 00:28:22.080 People are like, is that English? 515 00:28:23.920 --> 00:28:26.680 So you've learned a lot, a lot more than one realizes, 516 00:28:26.680 --> 00:28:28.600 but the most powerful thing about this 517 00:28:28.600 --> 00:28:30.800 is it gives us common language as a team. 518 00:28:30.800 --> 00:28:33.520 So we all know what we mean. 519 00:28:33.520 --> 00:28:35.080 So it's fun coming in. 520 00:28:35.080 --> 00:28:36.400 You have to learn the new language. 521 00:28:36.400 --> 00:28:37.920 So very cool. 522 00:28:37.920 --> 00:28:39.360 Anything that came out, 523 00:28:39.360 --> 00:28:43.600 anybody wanna share something or fun thought you had, 524 00:28:44.520 --> 00:28:46.160 keep the entertainment going. 525 00:28:49.080 --> 00:28:50.840 All right, back to you, Jenny. 526 00:28:50.840 --> 00:28:51.680 Thanks so much. 527 00:28:51.680 --> 00:28:52.880 That was a fun session. 528 00:28:53.920 --> 00:28:55.920 All right, that was fun. 529 00:28:55.920 --> 00:28:57.200 Amber, I just saw you unmute. 530 00:28:57.200 --> 00:28:58.320 Did you wanna share? 531 00:28:59.520 --> 00:29:00.640 KP put me on the spot. 532 00:29:00.640 --> 00:29:03.760 He thought I should be the spokesman for K Construction, 533 00:29:03.760 --> 00:29:05.600 but we really, we had fun, 534 00:29:05.600 --> 00:29:07.840 but we really, you know, 535 00:29:07.840 --> 00:29:10.440 just the whole idea of reframing your mind 536 00:29:11.400 --> 00:29:12.960 in all the different circumstances 537 00:29:13.360 --> 00:29:15.960 is that we have a wide variety of people 538 00:29:15.960 --> 00:29:17.760 that do a lot of different things here 539 00:29:17.760 --> 00:29:21.920 from salesman to accountant to, you know, 540 00:29:21.920 --> 00:29:26.160 marketing to all kinds of different jobs at K Construction. 541 00:29:26.160 --> 00:29:27.080 But the reality is, 542 00:29:27.080 --> 00:29:30.600 is that the more times you reframe your mind 543 00:29:31.600 --> 00:29:33.880 in those different circumstances that you find yourself in, 544 00:29:33.880 --> 00:29:35.720 the more it becomes who you are 545 00:29:35.720 --> 00:29:39.760 to not have to even reframe your mind 546 00:29:39.760 --> 00:29:42.200 or you do it quicker, I guess, the more times you do it. 547 00:29:42.200 --> 00:29:44.720 So that was just a good thought 548 00:29:44.720 --> 00:29:48.040 and fun to think about where you came from 549 00:29:48.040 --> 00:29:51.200 and where you are now in that regard. 550 00:29:52.160 --> 00:29:53.960 So it was a good session. 551 00:29:55.000 --> 00:29:56.320 That's a great point. 552 00:29:56.320 --> 00:29:59.320 You can have a new identity as a reframer. 553 00:30:00.000 --> 00:30:06.240 that I reframe every negative situation and that can become your identity that pairs perfectly with 554 00:30:06.240 --> 00:30:09.840 last week. Thank you for sharing that. That was really good because you do, you shorten your 555 00:30:09.840 --> 00:30:16.000 response time the more you practice it. Love that and love that your whole team is recognizing that. 556 00:30:17.040 --> 00:30:22.800 Thank you. As a friendly reminder to you guys, if as you're going throughout your week and you have 557 00:30:22.800 --> 00:30:27.760 questions or you want to share your weekly wins or a story, a fun story that happened with your team, 558 00:30:28.400 --> 00:30:34.080 use the app, mybrilliant.app and post that in the community. We'd love to see that, hear from you 559 00:30:34.080 --> 00:30:39.200 guys throughout the week with what comes up for you and how you're implementing these concepts 560 00:30:39.200 --> 00:30:44.160 and tools. And as always, we have an end of call survey. If you guys would kindly fill that out, 561 00:30:44.160 --> 00:30:52.800 we would greatly appreciate it. And we will see you guys here again next week. Have a great day.