WEBVTT 1 00:00:00.000 --> 00:00:08.000 Hello, everybody. Welcome to week, what is this, our second Q&A training session with Clive Social. 2 00:00:08.000 --> 00:00:18.000 We have a couple fun new things to go over in terms of our tech stack. And with that said, I will hand it over to Bruce. 3 00:00:18.000 --> 00:00:26.000 Awesome. Cool, guys. We're excited to see you again. And let me make sure this is spotlighted for you guys. 4 00:00:26.000 --> 00:00:32.000 Okay, cool. So I'm going to share my screen. We're going to jump into a little bit of training here. I'm on the road, so I'm at an Airbnb. 5 00:00:32.000 --> 00:00:40.000 I'll make a video of the little setup I have using, like, the DJI audio little mic that everybody has. 6 00:00:40.000 --> 00:00:49.000 And I've got my iPhone, so it looks semi-decent. But I'll make a little video on how to do a mobile setup if you're on the road and having to do a coaching call like this. 7 00:00:49.000 --> 00:01:03.000 So let me jump in, and I'll share my notes here real quick. Let's go here. Can you guys see that okay? Cool. I think it should be showing. 8 00:01:03.000 --> 00:01:12.000 So this is the app owners group. We're going to do this every two weeks. We're going to keep jumping into different things of how to make your app even more awesome. 9 00:01:13.000 --> 00:01:25.000 It's specifically for app owners, so I'm just going to recap that this is someone who actually owns your app, and you own the entire tech stack and application that comes with your app. 10 00:01:25.000 --> 00:01:36.000 So we're going to talk a little bit more on the tech side of that, of, like, what does ownership of your tech stack look like? And I'm going to dive into a tour today on that. 11 00:01:36.000 --> 00:01:45.000 Again, for this whole group, you can expect tools training, just how to make you a successful app owner, and a live Q&A. 12 00:01:45.000 --> 00:01:52.000 If you've got any questions, problems, suggestions, we'll talk to that. You also get access to me and the team between calls. 13 00:01:52.000 --> 00:02:00.000 We do have a tribe social app group set up on the tribe social app, so we'll share that with you guys on this call. 14 00:02:00.000 --> 00:02:11.000 And you can go in there and post questions. Of course, you can always get us by email, but this is just a way to make it a little bit more of a group setting so we can all see other people's questions and help each other out. 15 00:02:11.000 --> 00:02:21.000 And we'll get some behind the scenes. I'll give you guys kind of some sneak peek on what we're currently working on and what new features we have coming down the pipeline. 16 00:02:22.000 --> 00:02:37.000 Those are all the things we're going to jump on and do. Last session, we talked about, like, for your students, when they're joining your program, they're getting out whatever they put into it. 17 00:02:37.000 --> 00:02:47.000 And so helping them teach them good habits, we talked about that quote from James Clear, saying your habits shape your identity, and your identity shapes your habits. 18 00:02:47.000 --> 00:02:59.000 And having true behavior change is an identity change. And so, of course, these groups that we're leading, these communities, these tribes that we're leading, this is all part of helping your community get from point A to point B. 19 00:02:59.000 --> 00:03:11.000 They have some desired goal, some big outcome that they want, and you're just stepping them through this framework, these courses, whatever content you have, to get them to their goal, their desired state. 20 00:03:11.000 --> 00:03:22.000 And the way that that happens is you try to change their identity as, like, hey, if you're doing real estate, you are an expert real estate investor, and here's the steps to do that. 21 00:03:22.000 --> 00:03:32.000 Here, we're giving you guys, as an example, we're giving you the identity of an app owner. You're not just attending, you're not just a user, you're not just subscribing to this platform. 22 00:03:33.000 --> 00:03:49.000 It's like, you guys are app owners, and we're helping teach you guys how to do that really well. So just having that shift in identity is a huge, huge change. And we talked a little bit about, oops, wrong one here. There we go. 23 00:03:49.000 --> 00:04:00.000 This is the little graph from Atomic Habits. If you guys haven't read it, highly recommend it, about how there's always a cue, a craving, a response, and a reward when you're building good habits. 24 00:04:01.000 --> 00:04:17.000 So training your team and your community, basically, to build these new habits so that, hey, it's Monday morning, 9 a.m., that's my cue, I'm supposed to go down and work through these five lessons on this course. 25 00:04:17.000 --> 00:04:35.000 This is how they respond to that, and the reward is that they can mark things as completed, and they can make progress through their course or whatever. That's one example, but you're constantly trying to build great habits for people so that they can just continue to grow in your program. 26 00:04:35.000 --> 00:04:48.000 We also talked about, once you are bringing people into the app, how you can have tracking engagement. We talked about how we track weekly active users, monthly active users, and how often people are using different features. 27 00:04:48.000 --> 00:04:56.000 I think I've got these stats here that you guys would have been emailed earlier this week. 28 00:04:56.000 --> 00:05:00.000 So we talked about how you guys can actually track that, and that we've got the reporting. 29 00:05:00.000 --> 00:05:05.280 for you so you can see week over week what's going on in your app and are people using it 30 00:05:05.280 --> 00:05:09.440 more are they using it less and then if you scroll down to the engagement you can actually see 31 00:05:10.000 --> 00:05:13.680 you know what are they doing more of are they having more posts are there more comments are 32 00:05:13.680 --> 00:05:19.760 there more people going live and we know that these are kind of different indicators of a 33 00:05:19.760 --> 00:05:24.800 healthy community is if these things are staying the people are staying engaged and they're not 34 00:05:24.800 --> 00:05:29.280 just signing up for something and then a couple weeks later it's like that doesn't even exist 35 00:05:30.080 --> 00:05:35.680 this is very much like they're signing up for a gym membership right it doesn't work if they 36 00:05:35.680 --> 00:05:40.320 don't actually use the app if they don't use your platform your framework your tools they're 37 00:05:40.320 --> 00:05:45.280 not going to see the results that they want and so same thing happens here when you can track 38 00:05:45.280 --> 00:05:49.600 the engagement you can track people coming into your app and how often they're using it 39 00:05:49.600 --> 00:05:55.600 you can see how successful you and your team are being at delivering and fulfilling on that 40 00:05:55.680 --> 00:06:01.840 that content so it's just a way to also differentiate this entirely from some type 41 00:06:01.840 --> 00:06:07.600 of like course platform we don't even think that like Kajabi or Thinkific or any of those are 42 00:06:07.600 --> 00:06:13.520 like competitors with ours because you know courses have I think come and gone I think 43 00:06:13.520 --> 00:06:17.520 they're a great tool but they're they're not going to change people's life the way that like having 44 00:06:17.520 --> 00:06:22.560 an actual tribe would change that their life and when you've got content you've got a community 45 00:06:22.560 --> 00:06:28.080 you've got some sort of coach all combined together to help you get from that point A to 46 00:06:28.080 --> 00:06:32.000 point B that's where people are going to see the most results and of course you can have courses 47 00:06:32.000 --> 00:06:37.520 and content in there but that's not the main thing so this type of idea of having a platform an app 48 00:06:37.520 --> 00:06:42.320 where you can bring your your tribe to that's what we're all about here and that's we showed you how 49 00:06:42.320 --> 00:06:47.360 you can track that engagement and you should be getting those emails every Monday so that it shows 50 00:06:47.360 --> 00:06:53.600 up in your inbox it helps that's part of our way of creating like a queue and you know the response 51 00:06:53.600 --> 00:06:57.520 going to those habits is every Monday we're going to send that to you and you can just take a look 52 00:06:57.520 --> 00:07:02.480 at it and just look at what the results are share it in your slack channel with your team whatever 53 00:07:02.480 --> 00:07:06.960 is useful and just see how you can make progress that way so that was what we talked about last 54 00:07:06.960 --> 00:07:13.520 week and see we've got a couple people jumped on so if you guys let me just make sure I can see the 55 00:07:13.520 --> 00:07:22.080 chat if there is um chat one second zoom is being difficult normally have my giant monitor se and 56 00:07:22.080 --> 00:07:28.240 mcdonald's on here good to see you and um cheryl and i'm sure we'll have a couple other people 57 00:07:28.240 --> 00:07:36.240 hopping on so we're also going to um uh chop these up for you guys and place them into the uh into 58 00:07:36.240 --> 00:07:41.600 our app so you can get to specific trainings very quickly um so we're gonna uh so that'll be there 59 00:07:41.600 --> 00:07:47.200 i'll share that a little in a little bit um so today we're going to be talking about um doing a 60 00:07:47.200 --> 00:07:54.720 tech stack tour uh this is for owners access only so if you're an owner of your platform uh which 61 00:07:54.720 --> 00:07:58.880 all of you are if you're watching this uh we're going to walk through what are some of the things 62 00:07:58.880 --> 00:08:05.040 that make this really really different than just like i said subscribing to um some type of sas 63 00:08:05.040 --> 00:08:10.640 product where you sign in you pay your subscription and you get to use the tool um you guys actually 64 00:08:10.640 --> 00:08:16.480 own um an app um that you have full access to you have access to the server that's the database 65 00:08:16.480 --> 00:08:21.760 you've accessed all your user data and i'm going to show you all of that today um so you can see 66 00:08:21.760 --> 00:08:28.240 how you can access that we don't overwhelm you when you first sign on and uh start to use the 67 00:08:28.240 --> 00:08:32.720 platform we don't want to overwhelm you with all this techie stuff but i do want to show you where 68 00:08:32.720 --> 00:08:38.000 it is at least you know where it is and then if you ever have anyone who's either technical on 69 00:08:38.000 --> 00:08:41.919 your team or even if you're working with other developers in the future um you would at least 70 00:08:41.919 --> 00:08:48.640 know where to go to give them access to it to make the changes and get the data out um so let's dive 71 00:08:48.640 --> 00:08:55.280 into that um one way that we've thought about this is that we are software developers we've built 72 00:08:55.280 --> 00:09:01.360 software but we have running this entire software on your own tech stack so again your own servers 73 00:09:01.360 --> 00:09:07.040 your own database your own um image hosting all that stuff is being posted uh for you you guys 74 00:09:07.040 --> 00:09:13.600 actually own that um and so i'm going to show you how all of that um how all of that is set up 75 00:09:13.600 --> 00:09:19.040 but um what we're doing is we're essentially like uh publishing that software and then every time 76 00:09:19.040 --> 00:09:26.320 there's an update we publish the new update to your um to your apps for you but after 12 months 77 00:09:26.320 --> 00:09:30.880 if you guys decide like you're happy with the app as is you kind of could take that and just 78 00:09:30.880 --> 00:09:36.720 you know keep you know using that indefinitely without having to pay anything extra which is 79 00:09:36.720 --> 00:09:40.320 kind of cool so that's really different of course if you want updates and things like that you can 80 00:09:40.320 --> 00:09:48.240 just stay um uh in contract with us but we're giving you guys the full um uh control over that 81 00:09:48.240 --> 00:09:52.560 to make that decision because a lot of these platforms once you get all your users in all 82 00:09:52.560 --> 00:09:57.600 your content you're kind of sucked in for life and so um you can never leave because you feel 83 00:09:57.600 --> 00:09:59.920 like you're going to lose all this stuff if you leave we just 84 00:10:00.000 --> 00:10:04.080 give you that control, which you feel like you deserve as app 85 00:10:04.080 --> 00:10:04.580 owners. 86 00:10:04.580 --> 00:10:07.280 So this is a little diagram. 87 00:10:07.280 --> 00:10:10.120 It's overly simplified, but it should show a little bit 88 00:10:10.120 --> 00:10:12.360 of how this is set up. 89 00:10:12.360 --> 00:10:15.760 On the blue box here, we have an app 90 00:10:15.760 --> 00:10:18.320 that we've created software, right? 91 00:10:18.320 --> 00:10:21.120 We've taken that, we have various ways 92 00:10:21.120 --> 00:10:24.000 that we've created that code, and we take that code 93 00:10:24.000 --> 00:10:28.320 and we push it to a Google Firebase project. 94 00:10:28.320 --> 00:10:31.040 And so this is where your whole app is contained. 95 00:10:31.040 --> 00:10:36.880 Most of the user data, the content, any of the posts, 96 00:10:36.880 --> 00:10:40.920 the comments, the chat, the DMs, all of it 97 00:10:40.920 --> 00:10:44.680 is contained here on a server, on a database. 98 00:10:44.680 --> 00:10:47.840 And then from there, we deploy your app 99 00:10:47.840 --> 00:10:52.240 to an iOS into the Apple App Store. 100 00:10:52.240 --> 00:10:54.920 We deploy it to Google Play for Android, 101 00:10:54.920 --> 00:10:56.360 and then you also get a web app. 102 00:10:56.360 --> 00:10:58.480 So that's what's happening. 103 00:10:58.480 --> 00:11:02.840 And every time we push an update, 104 00:11:02.840 --> 00:11:04.160 this is kind of how it flows. 105 00:11:04.160 --> 00:11:08.040 So we start with the code up here. 106 00:11:08.040 --> 00:11:10.520 It pushes it down into your project. 107 00:11:10.520 --> 00:11:13.040 And so what's above this line is ours, 108 00:11:13.040 --> 00:11:14.500 and what's below the line is yours. 109 00:11:14.500 --> 00:11:18.120 So you're just continuing to get updates for your own tech 110 00:11:18.120 --> 00:11:20.440 stack, and we're kind of maintaining and managing 111 00:11:20.440 --> 00:11:23.240 all of this behind the scenes as if we were you. 112 00:11:23.240 --> 00:11:25.520 But just know that you guys own everything 113 00:11:25.840 --> 00:11:27.960 that's kind of below this line is yours, 114 00:11:27.960 --> 00:11:31.520 and it's everything you need to kind of keep the app going. 115 00:11:31.520 --> 00:11:32.760 So hopefully that makes sense. 116 00:11:32.760 --> 00:11:35.440 And we'll definitely take some questions on this. 117 00:11:35.440 --> 00:11:38.160 If you're just jumping in, I see David jumped in. 118 00:11:38.160 --> 00:11:39.660 We're just talking about tech stack 119 00:11:39.660 --> 00:11:41.800 and kind of how the tech stack is built for Tribe. 120 00:11:41.800 --> 00:11:43.380 And we're talking about the difference 121 00:11:43.380 --> 00:11:45.280 between how we own some piece of it 122 00:11:45.280 --> 00:11:48.320 and how you guys own your own tech stack. 123 00:11:48.320 --> 00:11:53.160 And just want to make sure you guys have some working 124 00:11:53.160 --> 00:11:54.640 knowledge of kind of how it's set up 125 00:11:54.640 --> 00:11:57.360 so that if you ever wanted to work with another developer, 126 00:11:57.360 --> 00:11:59.840 if you want to work with someone technical on your team, 127 00:11:59.840 --> 00:12:02.160 or you want to go in yourself and get your hands dirty, 128 00:12:02.160 --> 00:12:05.280 you can do that as well in the techie stuff. 129 00:12:05.280 --> 00:12:08.640 So I'm going to do a quick tour here. 130 00:12:08.640 --> 00:12:10.120 I see David was on here. 131 00:12:10.120 --> 00:12:11.580 I think Cheryl was on here as well. 132 00:12:11.580 --> 00:12:16.520 So I'm going to use last year's single as our test group. 133 00:12:16.520 --> 00:12:19.520 And when you sign into Firebase, I'll 134 00:12:19.520 --> 00:12:21.520 get you the links and everything here. 135 00:12:21.520 --> 00:12:24.240 This is kind of what the dashboard looks like. 136 00:12:24.320 --> 00:12:28.040 And this is essentially your app. 137 00:12:28.040 --> 00:12:29.520 You can see daily active users. 138 00:12:29.520 --> 00:12:33.240 You can see retention, all kinds of cool stats, 139 00:12:33.240 --> 00:12:34.880 what versions are running. 140 00:12:34.880 --> 00:12:37.000 There's all types of crash reports. 141 00:12:37.000 --> 00:12:38.800 There's a lot of data in here. 142 00:12:38.800 --> 00:12:43.040 And here you can see the three apps I talked about. 143 00:12:43.040 --> 00:12:45.800 The purple one here is your iOS app. 144 00:12:45.800 --> 00:12:48.680 You've got the Android app, the iOS, and then your web app. 145 00:12:48.680 --> 00:12:52.680 They're kind of all three sitting up here. 146 00:12:52.680 --> 00:12:56.640 And so I'll jump into the database. 147 00:12:56.640 --> 00:12:59.280 You see Firestore databases here. 148 00:12:59.280 --> 00:13:01.280 And again, I'm not going to go into all of this, 149 00:13:01.280 --> 00:13:04.000 but I just want you to have a concept that when you pull up 150 00:13:04.000 --> 00:13:06.120 your phone and you jump into your app 151 00:13:06.120 --> 00:13:08.560 and you load posts in a particular group, 152 00:13:08.560 --> 00:13:12.840 the app is just reading what's coming out of this database. 153 00:13:12.840 --> 00:13:15.100 And there are thousands and thousands 154 00:13:15.100 --> 00:13:17.720 of documents and database entries in here. 155 00:13:17.720 --> 00:13:19.600 So you don't have to initially click into this 156 00:13:19.600 --> 00:13:21.320 and do anything with it, but I just 157 00:13:21.320 --> 00:13:24.640 wanted to show you guys that you have access to all of this. 158 00:13:24.640 --> 00:13:29.440 So broadcasts, for example, are your posts in your group. 159 00:13:29.440 --> 00:13:30.440 We have direct messages. 160 00:13:30.440 --> 00:13:31.360 We have chat messages. 161 00:13:31.360 --> 00:13:33.720 When people comment on a particular post, 162 00:13:33.720 --> 00:13:36.120 you can see everything that's to do 163 00:13:36.120 --> 00:13:38.400 with that post, the replies, all that's 164 00:13:38.400 --> 00:13:40.280 kind of contained in here. 165 00:13:40.280 --> 00:13:43.840 When you're in your dashboard and you go to the Content tab 166 00:13:43.840 --> 00:13:46.880 and you take content and you push it to the app, 167 00:13:46.880 --> 00:13:50.360 it's actually writing it into this tribe content database. 168 00:13:50.360 --> 00:13:51.880 All your videos, your live streams, 169 00:13:51.880 --> 00:13:52.960 all that's coming in here. 170 00:13:52.960 --> 00:13:57.000 So just showing you that a copy of everything is here. 171 00:13:57.000 --> 00:14:00.240 If you ever were to take your app or your data, 172 00:14:00.240 --> 00:14:03.040 let's say, you have it already. 173 00:14:03.040 --> 00:14:04.480 You don't need to export it. 174 00:14:04.480 --> 00:14:06.480 You don't have to do anything to get the data. 175 00:14:06.480 --> 00:14:07.440 It's already here. 176 00:14:07.440 --> 00:14:10.360 It's already owned by you from day one, 177 00:14:10.360 --> 00:14:12.040 and it doesn't go anywhere. 178 00:14:12.040 --> 00:14:14.320 So if for whatever reason you needed it or you wanted it, 179 00:14:14.320 --> 00:14:18.000 it's kind of already under your own ownership, 180 00:14:18.040 --> 00:14:22.480 and you already have access to it here. 181 00:14:22.480 --> 00:14:23.960 There's a few things in here. 182 00:14:23.960 --> 00:14:26.880 I don't recommend necessarily anyone going in and doing this. 183 00:14:26.880 --> 00:14:28.280 We do this all for you, but I just 184 00:14:28.280 --> 00:14:30.840 wanted to show you when we change things like your logo 185 00:14:30.840 --> 00:14:34.720 and there's various things like your support email, 186 00:14:34.720 --> 00:14:36.520 who to email for support. 187 00:14:36.520 --> 00:14:38.880 That's all happening in here, and we're 188 00:14:38.880 --> 00:14:41.880 able to just edit this, make a change, hit Save, 189 00:14:41.880 --> 00:14:44.840 and it publishes and pushes that out to all three 190 00:14:44.840 --> 00:14:46.600 of those apps for you. 191 00:14:46.640 --> 00:14:50.080 So we can change things like copy changes. 192 00:14:50.080 --> 00:14:52.560 So instead of calling the community community, 193 00:14:52.560 --> 00:14:54.960 you want to call them groups or you want to call them 194 00:14:54.960 --> 00:14:55.920 something else. 195 00:14:55.920 --> 00:14:57.520 You can do that. 196 00:14:57.520 --> 00:14:58.040 Same thing. 197 00:14:58.040 --> 00:15:01.040 So there's a bunch of little variables. 198 00:15:00.000 --> 00:15:01.000 here that we can change. 199 00:15:01.000 --> 00:15:04.840 And it makes your app customized to how you want to use it. 200 00:15:04.840 --> 00:15:06.840 Again, pretty easy to break some of this. 201 00:15:06.840 --> 00:15:08.600 I don't feel like you have to go in here. 202 00:15:08.600 --> 00:15:11.080 And this is not a tutorial on how to change things. 203 00:15:11.080 --> 00:15:14.120 It's a tutorial on where things are so that if you ever 204 00:15:14.120 --> 00:15:16.320 needed to do this, I just want to show 205 00:15:16.320 --> 00:15:17.960 that you guys are in control. 206 00:15:17.960 --> 00:15:20.560 And of course, this is fully managed by our team, 207 00:15:20.560 --> 00:15:23.840 by Abby and the product people here. 208 00:15:23.840 --> 00:15:26.680 So you don't have to worry about that. 209 00:15:26.680 --> 00:15:28.720 One cool thing here is the analytics dashboard. 210 00:15:28.800 --> 00:15:30.720 This probably looks a lot more familiar 211 00:15:30.720 --> 00:15:33.000 if you've ever used Google Analytics, 212 00:15:33.000 --> 00:15:35.800 if you ever had a website with Google Analytics. 213 00:15:35.800 --> 00:15:38.120 We essentially have a version of Google Analytics 214 00:15:38.120 --> 00:15:40.960 running for your entire app. 215 00:15:40.960 --> 00:15:42.120 So you can pick a date range. 216 00:15:42.120 --> 00:15:44.080 We could look at the last 28 days. 217 00:15:44.080 --> 00:15:46.360 And you can see kind of day-to-day, 218 00:15:46.360 --> 00:15:51.080 like what the group activity has been in here. 219 00:15:51.080 --> 00:15:53.480 We've got the bottom here is your daily users, 220 00:15:53.480 --> 00:15:55.880 like how many unique people each day 221 00:15:55.880 --> 00:15:57.480 were showing up to your app. 222 00:15:57.520 --> 00:15:59.040 Across all three of those platforms, 223 00:15:59.040 --> 00:16:02.680 iOS, Android, and the web. 224 00:16:02.680 --> 00:16:06.080 And then the week access, the seven days, 225 00:16:06.080 --> 00:16:10.160 is typically what we look at to kind of track users. 226 00:16:10.160 --> 00:16:12.200 Because I think a week is a good cadence 227 00:16:12.200 --> 00:16:15.720 of someone's regular schedule. 228 00:16:15.720 --> 00:16:17.960 So if people are mostly working on the weekends 229 00:16:17.960 --> 00:16:21.280 or doing this in the evenings to work through your content, 230 00:16:22.520 --> 00:16:24.800 a week tends to capture everybody. 231 00:16:24.800 --> 00:16:26.880 And then, of course, you can see the 30-day there. 232 00:16:26.880 --> 00:16:30.200 So when we email this, we have a much simplified version. 233 00:16:30.200 --> 00:16:32.680 We're pulling all the data out of here. 234 00:16:32.680 --> 00:16:35.320 That's what our reports do, is they pull all that data 235 00:16:35.320 --> 00:16:37.480 and they kind of simplify it and summarize it, 236 00:16:37.480 --> 00:16:39.400 and that's what we send to you. 237 00:16:39.400 --> 00:16:41.400 But this is the same data, essentially. 238 00:16:41.400 --> 00:16:43.720 Just if you wanted to go a level deeper, 239 00:16:43.720 --> 00:16:47.160 you can see all of that here. 240 00:16:47.160 --> 00:16:51.040 So you can see average engagement time, for example, 241 00:16:51.040 --> 00:16:53.120 like how long people are hanging out on your app. 242 00:16:53.120 --> 00:16:55.440 Is that going up or down? 243 00:16:55.440 --> 00:16:57.280 So this is looking very healthy, 244 00:16:57.280 --> 00:17:00.200 that people are spending a ton of time. 245 00:17:00.200 --> 00:17:03.560 They're not just opening it for a minute 246 00:17:03.560 --> 00:17:05.359 and then shutting it off. 247 00:17:05.359 --> 00:17:07.520 There's people that maybe are going in and watching 248 00:17:07.520 --> 00:17:11.240 full sessions, trainings, things like that. 249 00:17:11.240 --> 00:17:13.440 So I won't go through all of these. 250 00:17:13.440 --> 00:17:18.119 There's an insane amount of data, like I said. 251 00:17:18.119 --> 00:17:20.040 And you can see we're in the... 252 00:17:20.040 --> 00:17:22.760 One really cool thing under Analytics 253 00:17:22.760 --> 00:17:25.160 is there's something called real-time analytics, 254 00:17:25.160 --> 00:17:28.079 which is always one of my favorite screens to look at. 255 00:17:28.079 --> 00:17:31.840 But you can see right now who's using the last year's 256 00:17:31.840 --> 00:17:33.440 single app. 257 00:17:33.440 --> 00:17:35.680 You can see that this is... 258 00:17:35.680 --> 00:17:37.520 You can kind of zoom in here. 259 00:17:37.520 --> 00:17:38.840 Thank you. Sorry. 260 00:17:38.840 --> 00:17:40.440 That's... 261 00:17:40.440 --> 00:17:43.120 But you can zoom in on that and kind of see 262 00:17:43.120 --> 00:17:48.120 where in the country are people actually using the app 263 00:17:48.240 --> 00:17:49.360 right this second. 264 00:17:49.360 --> 00:17:52.280 And it's kind of in the last 30 minutes here. 265 00:17:52.280 --> 00:17:53.960 So pretty cool. 266 00:17:53.960 --> 00:17:57.240 And kind of what's going on sort of right at this moment, 267 00:17:57.240 --> 00:18:00.040 like in the last 30 minutes for the app. 268 00:18:01.040 --> 00:18:03.200 So I think that's always cool. 269 00:18:03.200 --> 00:18:05.000 If you ever had like an actual office 270 00:18:05.000 --> 00:18:07.520 and everybody I think is remote, 271 00:18:07.520 --> 00:18:10.240 if you had an office and you want to put this on a TV, 272 00:18:10.240 --> 00:18:12.520 we did this for one of our clients 273 00:18:12.520 --> 00:18:14.920 where you just had this whole graph like on a TV. 274 00:18:14.920 --> 00:18:16.560 And every time you walked by it was like, 275 00:18:16.560 --> 00:18:18.720 you could see like who's using the app right now 276 00:18:18.720 --> 00:18:20.560 or who's using the platform. 277 00:18:20.560 --> 00:18:21.400 Pretty cool. 278 00:18:22.400 --> 00:18:23.920 Yeah, I'll just show you storage. 279 00:18:23.920 --> 00:18:27.000 There's also, this is kind of where all your people's images 280 00:18:27.000 --> 00:18:29.000 when they post an image, they post a video. 281 00:18:29.000 --> 00:18:31.960 It all gets stored in here. 282 00:18:31.960 --> 00:18:35.320 And that is pretty much... 283 00:18:35.320 --> 00:18:38.840 I think if you go to build, there's like hosting. 284 00:18:38.840 --> 00:18:43.160 So recently we have moved to actually using Firebase 285 00:18:43.160 --> 00:18:46.200 as the host to simplify it even further for you. 286 00:18:46.200 --> 00:18:48.200 So when we push an update to your web app, 287 00:18:48.200 --> 00:18:51.360 it actually gets hosted here as well inside of Firebase. 288 00:18:52.160 --> 00:18:55.080 Previously, we were using a different way to host that 289 00:18:55.080 --> 00:18:57.200 that was not under your ownership. 290 00:18:57.200 --> 00:18:58.800 So we've kind of moved that as well. 291 00:18:58.800 --> 00:19:02.000 In the last couple of weeks, we've moved that under here. 292 00:19:02.000 --> 00:19:04.800 And so this is where you manage your domain name, 293 00:19:04.800 --> 00:19:07.640 things like that is all under the hosting. 294 00:19:07.640 --> 00:19:09.680 So I think that's everything. 295 00:19:09.680 --> 00:19:11.280 I'm just gonna skim this really quick. 296 00:19:11.280 --> 00:19:14.240 There's a lot of other things, as you can imagine here. 297 00:19:14.240 --> 00:19:15.840 Performance, Crashlytics, 298 00:19:15.840 --> 00:19:18.680 this is what our team is using to get crash reports. 299 00:19:18.680 --> 00:19:20.920 So I know you guys spend a lot of time 300 00:19:21.440 --> 00:19:23.680 telling us about bugs and you saw this thing, 301 00:19:23.680 --> 00:19:25.560 and that's very, very useful 302 00:19:25.560 --> 00:19:27.840 because that's more from a user experience bug. 303 00:19:27.840 --> 00:19:30.560 But sometimes they're just coding things that are failing. 304 00:19:30.560 --> 00:19:32.120 And so the app is pretty smart. 305 00:19:32.120 --> 00:19:35.360 It actually reports on the user's behalf. 306 00:19:35.360 --> 00:19:37.160 Like when there's error messages, 307 00:19:37.160 --> 00:19:40.880 it will post things here into this Crashlytics report. 308 00:19:42.160 --> 00:19:45.240 And we can go in and see specific data 309 00:19:45.240 --> 00:19:47.960 on like what is not working, what's been fixed. 310 00:19:47.960 --> 00:19:50.800 So we can have little patches and updates 311 00:19:51.680 --> 00:19:54.240 to make sure that it's an even faster experience. 312 00:19:54.240 --> 00:19:56.000 Just one thing on the crash, 313 00:19:56.000 --> 00:19:58.440 if you ever do click into it, do not panic. 314 00:19:58.440 --> 00:20:00.240 It does say like crash for you. 315 00:20:00.000 --> 00:20:04.320 Wait, does that mean only 26 people, 27% of people 316 00:20:04.320 --> 00:20:06.140 are crash-free and not having any issues? 317 00:20:06.140 --> 00:20:08.320 That sounds horrible. 318 00:20:08.320 --> 00:20:12.640 Their definition of a crash is just like an image 319 00:20:12.640 --> 00:20:15.960 is either blank, or it should be it's got a great, 320 00:20:15.960 --> 00:20:18.640 you know, it's not actually like the whole app is crashed 321 00:20:18.640 --> 00:20:21.640 and you have to like reopen it or anything like that. 322 00:20:21.640 --> 00:20:25.520 It's so we do want to get those down because it helps 323 00:20:25.520 --> 00:20:27.360 us identify real problems. 324 00:20:27.400 --> 00:20:31.040 But some of these things are typically like an image, 325 00:20:31.040 --> 00:20:33.080 like a user hasn't set their profile picture yet. 326 00:20:33.080 --> 00:20:35.160 So it shows a gray image 327 00:20:35.160 --> 00:20:36.560 because they don't have an image yet. 328 00:20:36.560 --> 00:20:38.200 So we're working on little things to like, 329 00:20:38.200 --> 00:20:41.160 make sure people upload their profile picture, for example. 330 00:20:42.420 --> 00:20:43.520 So you can check it in, 331 00:20:43.520 --> 00:20:44.760 but I just wanted to show that to you 332 00:20:44.760 --> 00:20:47.760 because when our team goes through and looks at 333 00:20:47.760 --> 00:20:50.520 crash reports and some of the performance, 334 00:20:50.520 --> 00:20:53.620 we're looking at it like there's an insane amount of data. 335 00:20:53.620 --> 00:20:55.060 This is just the last seven days 336 00:20:55.060 --> 00:20:56.920 that we're looking at right here. 337 00:20:57.480 --> 00:21:00.000 But we can click like way into like every single instance 338 00:21:00.000 --> 00:21:03.480 of every error that's ever happened in the app. 339 00:21:03.480 --> 00:21:06.880 And so we're kind of monitoring this, you know, 340 00:21:06.880 --> 00:21:08.160 regularly to look and see like, 341 00:21:08.160 --> 00:21:11.060 what are small things we can do to improve the experience. 342 00:21:11.060 --> 00:21:13.400 And just generally makes the app a lot faster, 343 00:21:13.400 --> 00:21:14.220 more reliable. 344 00:21:14.220 --> 00:21:17.040 So that's all in there. 345 00:21:18.900 --> 00:21:22.540 And I think that's probably what we'll cover. 346 00:21:22.540 --> 00:21:24.720 This is your app, like I said, if you want to, 347 00:21:24.720 --> 00:21:27.040 if you go to the project overview 348 00:21:27.040 --> 00:21:29.880 and users and permissions, like I've got David, 349 00:21:29.880 --> 00:21:32.480 we just added you this morning to this. 350 00:21:32.480 --> 00:21:35.000 You probably get an invite for it, 351 00:21:35.000 --> 00:21:37.000 but you can go in up here as the owner 352 00:21:37.000 --> 00:21:39.380 and you can invite anyone on your team 353 00:21:39.380 --> 00:21:41.160 to have access to this if you want. 354 00:21:41.160 --> 00:21:44.160 So it doesn't, it is tied to like a Google account. 355 00:21:44.160 --> 00:21:47.080 So this is our team that's all added, 356 00:21:47.080 --> 00:21:49.760 but anyway, that's where you would go to add stuff. 357 00:21:49.760 --> 00:21:52.640 So anyway, just, that was the kind of the quick tour 358 00:21:52.640 --> 00:21:57.640 of Firebase and that's kind of where the hub of your app is. 359 00:21:59.240 --> 00:22:02.720 And I'll just show this as well, 360 00:22:02.720 --> 00:22:05.880 because you may, this is one of the benefits. 361 00:22:06.960 --> 00:22:10.120 If you ever to take this over, the project costs, 362 00:22:10.120 --> 00:22:12.640 like we covered the project cost for you guys, of course, 363 00:22:12.640 --> 00:22:15.480 but if you go back to like June, for example, 364 00:22:15.480 --> 00:22:16.520 it's very affordable. 365 00:22:16.520 --> 00:22:18.200 Like everything you're seeing here 366 00:22:18.200 --> 00:22:20.240 is very cheap to get keep going. 367 00:22:20.240 --> 00:22:22.240 And it's built this way so that if you ever scaled 368 00:22:22.840 --> 00:22:26.440 your group from say 1500 people to 15,000 people, 369 00:22:26.440 --> 00:22:28.280 the cost is gonna be pretty cheap. 370 00:22:28.280 --> 00:22:30.240 You're not paying it per user cost, 371 00:22:30.240 --> 00:22:33.280 like you're paying for actual usage here. 372 00:22:33.280 --> 00:22:34.960 So of course we just cover this 373 00:22:34.960 --> 00:22:38.040 and this is all attached to our own cards 374 00:22:38.040 --> 00:22:41.840 and we cover this for you guys as part of your 12 months. 375 00:22:41.840 --> 00:22:43.320 But I just wanted to show that to you 376 00:22:43.320 --> 00:22:46.240 if you ever do take it and just wanna lock the app in 377 00:22:46.240 --> 00:22:49.160 and use it as is after the 12 months. 378 00:22:49.160 --> 00:22:50.520 I mean, it's like cheap, 379 00:22:50.520 --> 00:22:52.520 basically the same price as hosting a website 380 00:22:52.520 --> 00:22:56.640 to keep all of those apps running, pretty cool. 381 00:22:56.640 --> 00:22:59.040 And of course it goes up if you have, 382 00:22:59.040 --> 00:23:00.400 our biggest clients are probably spending 383 00:23:00.400 --> 00:23:01.960 like a few hundred dollars 384 00:23:02.880 --> 00:23:05.880 if they have 15, 20,000 people. 385 00:23:05.880 --> 00:23:09.880 It's not, the range is pretty small. 386 00:23:09.880 --> 00:23:14.440 So it's not too expensive, but anyway, that's all here. 387 00:23:14.440 --> 00:23:17.200 Okay, so that's that. 388 00:23:17.200 --> 00:23:19.200 I'll show you as well, like your tech stack. 389 00:23:19.200 --> 00:23:20.160 And we talked a little bit about it, 390 00:23:20.160 --> 00:23:23.600 like we call client apps, so your web, Android, iOS app, 391 00:23:23.600 --> 00:23:26.120 that's the apps that your clients use. 392 00:23:26.120 --> 00:23:28.880 The server and database, we talked about Firebase 393 00:23:28.880 --> 00:23:30.440 is where you access all your data. 394 00:23:30.440 --> 00:23:31.840 And of course you've got tribe CMS 395 00:23:31.840 --> 00:23:34.360 is where you can like load in video content 396 00:23:34.360 --> 00:23:37.040 and live stream content like that as well. 397 00:23:38.720 --> 00:23:40.640 We'll drop this link as well. 398 00:23:40.640 --> 00:23:43.040 It's console.firebase.google. 399 00:23:43.040 --> 00:23:46.120 If you just search for Firebase in Google, 400 00:23:46.120 --> 00:23:48.440 it'll be the first thing that shows up. 401 00:23:48.840 --> 00:23:51.320 And I will show you this really cool tool as well. 402 00:23:51.320 --> 00:23:54.320 This jumping around the database in particular 403 00:23:54.320 --> 00:23:58.360 is quite painful, just you can't, 404 00:23:58.360 --> 00:23:59.760 searching and finding things 405 00:23:59.760 --> 00:24:01.440 is sometimes a little difficult. 406 00:24:01.440 --> 00:24:05.000 There's this really cool app called Firefoo, 407 00:24:05.000 --> 00:24:07.200 which is basically like a simplified version 408 00:24:07.200 --> 00:24:10.880 and it kind of puts it in like a table kind of view. 409 00:24:10.880 --> 00:24:12.000 So you can kind of see things 410 00:24:12.000 --> 00:24:13.720 like you would in like a spreadsheet 411 00:24:13.720 --> 00:24:15.240 when you're looking at the data. 412 00:24:15.240 --> 00:24:17.360 And so a lot easier to find things. 413 00:24:17.360 --> 00:24:21.040 It's pretty powerful to find, to use that. 414 00:24:21.040 --> 00:24:22.720 So that's what I use personally 415 00:24:22.720 --> 00:24:24.640 when we're working on the counts 416 00:24:24.640 --> 00:24:26.440 to jump in and make quick changes 417 00:24:26.440 --> 00:24:27.920 for you guys, a great tool. 418 00:24:29.640 --> 00:24:30.480 So that's good. 419 00:24:30.480 --> 00:24:31.640 I'm gonna pause there before we jump 420 00:24:31.640 --> 00:24:34.000 into all the new stuff that we're working on. 421 00:24:35.000 --> 00:24:37.280 I see, and here, David, 422 00:24:37.280 --> 00:24:38.920 you guys have any questions on any of that? 423 00:24:38.920 --> 00:24:40.880 I know there's a lot of technical things, 424 00:24:40.880 --> 00:24:44.280 but I'd love to just see, do a quick check in, 425 00:24:44.280 --> 00:24:46.520 see how your feedback is. 426 00:24:48.360 --> 00:24:51.880 I don't know that I have any specific questions 427 00:24:51.880 --> 00:24:54.000 thinking about a lot of things. 428 00:24:55.400 --> 00:24:58.360 Dude, are you gonna put this recording in? 429 00:25:00.000 --> 00:25:02.000 The owner's app 430 00:25:02.460 --> 00:25:08.940 Yeah as a replay. Yeah, we're gonna have all the all the sessions in there. Okay. Sure. Yep, and 431 00:25:10.060 --> 00:25:15.060 We're gonna chop these sections up. So like just this one will be a video by itself 432 00:25:15.060 --> 00:25:17.060 So you don't have to watch the whole hour 433 00:25:20.060 --> 00:25:21.500 Awesome 434 00:25:21.500 --> 00:25:27.540 That sounds like a pretty amazing tool. I mean the ability to be able to drill down so deep like that see 435 00:25:28.440 --> 00:25:31.320 What's really going on? I mean I had a 436 00:25:32.480 --> 00:25:37.420 and an issue with a customer yesterday that I think it was a 437 00:25:38.960 --> 00:25:40.960 a 438 00:25:41.080 --> 00:25:42.680 Series of 439 00:25:42.680 --> 00:25:44.680 technical and then also 440 00:25:44.800 --> 00:25:49.840 User errors that created this but she was basically had access to the account eventually 441 00:25:50.220 --> 00:25:55.200 But could see anything we were, you know granting her a group and it was just blank for her 442 00:25:55.200 --> 00:25:57.740 but I still have not determined whether that was just a 443 00:25:58.900 --> 00:26:00.260 an 444 00:26:00.260 --> 00:26:02.260 updating like a 445 00:26:02.900 --> 00:26:06.360 What the version of the app she was having that kind of thing 446 00:26:07.580 --> 00:26:14.020 But I did notice that her account or she actually had noticed that her account originally was set up with an incorrect 447 00:26:15.100 --> 00:26:16.300 misspelled 448 00:26:16.300 --> 00:26:22.020 Email which creates difficulty, but it was misspelled on the gmail side not the name side 449 00:26:22.020 --> 00:26:24.620 And so I don't know if sometimes that creates a difference 450 00:26:25.220 --> 00:26:27.220 Because I don't know if the email 451 00:26:27.860 --> 00:26:31.140 System sees this as this could be an email 452 00:26:31.140 --> 00:26:37.500 It's just spelled wrong and obviously not going anywhere or this is not a real email address. I'm not really sure how it sees that 453 00:26:38.580 --> 00:26:44.580 Yeah, typically it's it's not checking to see if it's like a like a gmail was spelled with two M's or something 454 00:26:44.580 --> 00:26:47.500 It's just gonna try to send it there and then get it'll just fail 455 00:26:48.700 --> 00:26:50.900 But yeah, that's that's probably what was there 456 00:26:51.400 --> 00:26:56.840 We can definitely except if you have stuff like that where there's a weird bug worse like that 457 00:26:56.840 --> 00:26:58.840 We can definitely take a look at it 458 00:26:59.060 --> 00:27:05.140 Yeah, I just had her create. I just had to create a new account with a new email and I just think 459 00:27:05.960 --> 00:27:12.200 Yeah, but I think that's working. What's that? Awesome. That's that was the best way to do it then. Yeah, just a new yeah one 460 00:27:13.480 --> 00:27:14.800 for sure 461 00:27:14.800 --> 00:27:21.860 Okay, and I saw share was asking like to have analytics would we be able to see the troubleshooting measures taken to assist clients? 462 00:27:22.180 --> 00:27:24.500 I don't know if you mean like the 463 00:27:25.480 --> 00:27:28.520 Steps they're taking to maybe try to fix the problem or we're taking 464 00:27:29.800 --> 00:27:34.740 Normally the analytics are just telling us like like patterns. It's it's it's not like oh 465 00:27:34.740 --> 00:27:39.720 I see this user called David who went in and like hit this error. It's more just like hey 466 00:27:40.060 --> 00:27:47.660 50 people saw this bug this week is kind of it's a little more abstract and and we're just looking for patterns to fix that 467 00:27:49.660 --> 00:27:51.980 Cool awesome 468 00:27:55.020 --> 00:27:59.560 Okay, I was going to show you guys as well just of course what's new and what we're working on 469 00:28:00.420 --> 00:28:03.180 We do have like I said the tribe social app 470 00:28:03.680 --> 00:28:09.080 Group set up so you guys can go to app dot tribe social dot IO and 471 00:28:10.120 --> 00:28:13.400 You can sign with your email address that that we have 472 00:28:14.480 --> 00:28:19.160 That you're set up as an admin for we've already pre-registered you guys in the app 473 00:28:19.160 --> 00:28:21.560 So when you sign in I've got a little pinned post 474 00:28:22.240 --> 00:28:23.280 introduction 475 00:28:23.280 --> 00:28:24.680 and 476 00:28:24.680 --> 00:28:31.200 You can kind of see ask questions or we'll just post kind of this, you know, same the replays things like that. We'll go in here 477 00:28:31.940 --> 00:28:37.460 We're gonna add like a training tab that will have some of these videos kind of broken down into smaller pieces 478 00:28:37.460 --> 00:28:39.260 So you can find those 479 00:28:39.260 --> 00:28:42.620 And of course if you just search for the tribe social app 480 00:28:43.300 --> 00:28:49.180 In the iOS store the app store or in Google Play you can download it there as well 481 00:28:50.220 --> 00:28:54.740 one thing I do want to encourage you guys to do is download this app because 482 00:28:55.140 --> 00:29:00.460 We are going to push like the very newest version of the software like to us 483 00:29:01.620 --> 00:29:04.340 First, okay, so that you get one we can test it 484 00:29:04.580 --> 00:29:07.740 But also since you guys have access to it like when we're pushing it here 485 00:29:07.740 --> 00:29:09.580 We don't push necessarily everybody at the same time 486 00:29:09.580 --> 00:29:12.580 We do push ours on the tribe social side 487 00:29:12.820 --> 00:29:18.300 First so we can basically try to find all the bugs and see and make sure we don't break anything on your side first 488 00:29:18.420 --> 00:29:21.420 But if there's a new feature or something you want to test out 489 00:29:21.980 --> 00:29:26.220 This is a great place to see it before we even get it into your app 490 00:29:27.040 --> 00:29:30.200 It's kind of a safe environment to see some of those new features 491 00:29:30.200 --> 00:29:34.420 So we've encouraged that and we'll let you guys know when there's new versions and and all that 492 00:29:35.960 --> 00:29:37.640 Those are available 493 00:29:37.640 --> 00:29:39.800 We'll continue to add more and more stuff to that 494 00:29:40.800 --> 00:29:44.520 You guys should have got the weekly stats email. So those are going out Mondays 495 00:29:45.200 --> 00:29:47.280 to the to all the admins 496 00:29:48.080 --> 00:29:50.640 And you can just keep track of those those stats 497 00:29:51.180 --> 00:29:56.660 And then we are in the process of releasing a new version to 219 498 00:29:57.460 --> 00:29:59.660 dot one and I'm just gonna 499 00:30:00.000 --> 00:30:05.360 pull this up here and just I'll talk you guys through a little bit of what all has changed. 500 00:30:06.800 --> 00:30:15.120 Mainly there's one new feature here with once we have a post you can now come here and hit edit 501 00:30:15.120 --> 00:30:19.600 post so after you've posted this is a much requested feature you can come in here and 502 00:30:20.160 --> 00:30:25.360 make a change to this post afterwards hit save and it will like update the content kind of like 503 00:30:25.360 --> 00:30:31.120 you can on Facebook you can also there's a new drop this whole drop down is actually new in this 504 00:30:31.120 --> 00:30:38.800 version used to have especially on web a much different less less pretty user experience that 505 00:30:38.800 --> 00:30:48.320 that's new we've added this new drop down at the top so now it has your logo there plus the name 506 00:30:48.320 --> 00:30:54.320 of your group so it should read like tribe social you know app owners or tribe social like leaders 507 00:30:55.440 --> 00:31:00.480 so and we've cleaned up the ui a little bit easier so if you click on this and just click off 508 00:31:00.480 --> 00:31:07.680 it kind of everything's aligned a lot better funnily enough on the web version there was no 509 00:31:08.880 --> 00:31:15.040 there's no your branding anywhere so now I'm also show it here just so you guys can see one 510 00:31:15.040 --> 00:31:23.200 with a different app with a different logo the 100x app has that 100x logo in the top corner 511 00:31:23.200 --> 00:31:30.480 and then I'll have to sign in of course you can see see that so just know that 512 00:31:30.480 --> 00:31:34.560 your whatever your app logo is going to be there you go now you guys can sign into my account 513 00:31:37.120 --> 00:31:43.040 so it's going to read like this you have like the logo up here and then you can kind of choose which 514 00:31:43.040 --> 00:31:47.920 group you're in but it'll still read like 100x kingdom option so previously we just didn't have 515 00:31:47.920 --> 00:31:52.160 any of your branding now your logo is going to always be at the top left and then you can kind 516 00:31:52.160 --> 00:32:01.200 of pick your group from there so that's one new new thing we've added there was a missing sidebar 517 00:32:01.200 --> 00:32:07.760 if we were using the members tab which I don't think we're using on these yet let me check here 518 00:32:10.080 --> 00:32:16.480 yes members tab it's now got the sidebar on the the that was missing before just a little 519 00:32:16.480 --> 00:32:22.720 something that's missing I showed you the drop down when you're posting content now if I go to 520 00:32:22.720 --> 00:32:29.520 the app owners and you post something new you can now like you can now add a photo and a video so 521 00:32:29.520 --> 00:32:35.680 if you want to upload a video and then also have like a thumbnail you can set put do that now at 522 00:32:35.680 --> 00:32:43.840 the same time which is a little bit nicer so you can have posts that look like this where 523 00:32:43.840 --> 00:32:48.800 abby uploaded like a gif so you can definitely use gifs there as well to kind of grab attention 524 00:32:48.800 --> 00:32:55.200 it's kind of cool as as an example of when you don't upload an image that you can scroll down 525 00:32:55.200 --> 00:33:01.680 at the bottom of that page bruce and there's a gray video uh block that shows you what happens 526 00:33:01.680 --> 00:33:07.840 when you don't have an image as the thumbnail that's true yeah this was 20 days ago before we 527 00:33:07.840 --> 00:33:14.960 had this feature but same thing here so this is actually a gif and when I click into it it's 528 00:33:14.960 --> 00:33:21.280 actually a video from me like introducing the platform and stuff so you can kind of grab people's 529 00:33:21.280 --> 00:33:28.960 attention then you know put the content in there as well so this is I'm just gonna check there's a 530 00:33:28.960 --> 00:33:34.640 bunch of other performance and fixes and stuff that we did I mean here we did update the fonts 531 00:33:34.640 --> 00:33:39.280 throughout just to make it a lot tighter everything's a little bit spread out so we were 532 00:33:39.280 --> 00:33:46.240 having one of our uui experts kind of go through and kind of piece by piece we're slowly to 533 00:33:46.240 --> 00:33:51.200 redesigning a lot of the app to make it even prettier so that's just slowly being done 534 00:33:51.200 --> 00:33:56.720 throughout throughout the app you'll see that change so it's a little bit of a design challenge 535 00:33:56.720 --> 00:34:00.640 because everybody has their own colors everybody has their own logo they're all different sizes 536 00:34:00.640 --> 00:34:05.600 so we're making kind of general changes that makes everything look a little better so that is 537 00:34:05.600 --> 00:34:15.040 in 2.19 probably like the the biggest change here was actually to what I explained back here 538 00:34:16.719 --> 00:34:24.080 we were doing all of these releases manually for the last two years so when we said okay 539 00:34:24.080 --> 00:34:30.239 there's a new version Carolina on our team would literally go like app by app we'd have to recreate 540 00:34:31.120 --> 00:34:36.400 like basically clone everybody's code we'd have to push it down to their apps we have to release 541 00:34:36.400 --> 00:34:42.239 every single app individually and then test it it would take us no joke like seven to ten days to 542 00:34:42.239 --> 00:34:48.639 get a version from like hey it's ready to go to like you guys have the version we now have it 543 00:34:48.639 --> 00:34:55.199 down to like like an hour or two so it's it's we can actually now like say hey this is ready to go 544 00:34:55.199 --> 00:34:59.840 hit a few buttons and it actually pushes everybody's apps and within kind of 545 00:35:00.000 --> 00:35:02.560 24 hours, everybody's apps would be live. 546 00:35:02.560 --> 00:35:04.920 So what this means for you guys, the reason 547 00:35:04.920 --> 00:35:07.160 you should care about it is we can now push updates 548 00:35:07.160 --> 00:35:08.120 a lot more frequently. 549 00:35:08.120 --> 00:35:11.360 So we can get a lot smaller changes out faster. 550 00:35:11.360 --> 00:35:13.080 What was happening is sometimes you guys 551 00:35:13.080 --> 00:35:16.400 had small little bug fixes that we would change, 552 00:35:16.400 --> 00:35:19.200 and then we'd have to wait till that next release, which 553 00:35:19.200 --> 00:35:20.960 we were only doing that like once a month 554 00:35:20.960 --> 00:35:23.560 because it was just so time consuming. 555 00:35:23.560 --> 00:35:25.160 So we'd have a change that we'd make. 556 00:35:25.160 --> 00:35:27.840 You guys would give us a ticket. 557 00:35:27.840 --> 00:35:29.560 Abby would prioritize it with us. 558 00:35:29.560 --> 00:35:31.060 We'd fix it, and then it would just 559 00:35:31.060 --> 00:35:33.760 sit there for a month before you guys saw that change. 560 00:35:33.760 --> 00:35:36.360 So this should mean that we could take that and push 561 00:35:36.360 --> 00:35:38.960 that change that afternoon, and you would have it 562 00:35:38.960 --> 00:35:40.480 the next day. 563 00:35:40.480 --> 00:35:41.720 So a lot faster turnaround. 564 00:35:41.720 --> 00:35:46.040 So that's something huge. 565 00:35:46.040 --> 00:35:49.080 I think we're the only ones who are doing this app release 566 00:35:49.080 --> 00:35:53.400 this way from all the other people we've talked to. 567 00:35:53.400 --> 00:35:55.600 This seems like something that's kind of unique. 568 00:35:55.600 --> 00:35:57.720 But it's going to allow you guys to do this. 569 00:35:57.720 --> 00:36:02.280 And also, we can just make smaller changes a lot faster 570 00:36:02.280 --> 00:36:03.320 and get you guys versions. 571 00:36:03.320 --> 00:36:06.920 So that's probably the biggest thing in 2.19. 572 00:36:06.920 --> 00:36:12.480 And then I'll just tell you what's going on next here. 573 00:36:12.480 --> 00:36:18.160 So 2.19, we are working on 2.20 as well, 574 00:36:18.160 --> 00:36:21.440 which is the next version, which we are also 575 00:36:21.440 --> 00:36:23.560 adding clickable links. 576 00:36:23.560 --> 00:36:26.960 So if you're an admin and you share a link in the feed, 577 00:36:26.960 --> 00:36:29.920 you could have a clickable link there. 578 00:36:29.920 --> 00:36:31.960 And just so you guys know, we're seeing 579 00:36:31.960 --> 00:36:33.920 all of the same frustrations. 580 00:36:33.920 --> 00:36:37.600 For example, here, Abby was like, hey, love this blog post. 581 00:36:37.600 --> 00:36:40.640 And now there's a link in here that you can't actually 582 00:36:40.640 --> 00:36:41.140 click on. 583 00:36:41.140 --> 00:36:43.400 And if you click on it, it just opens here. 584 00:36:43.400 --> 00:36:45.200 And you could highlight it and then 585 00:36:45.200 --> 00:36:46.400 paste it into your browser. 586 00:36:46.400 --> 00:36:49.120 But no one's going to do that. 587 00:36:49.120 --> 00:36:51.580 So we're working on a way to basically have a shareable link 588 00:36:51.580 --> 00:36:53.400 as only for admins. 589 00:36:53.400 --> 00:36:55.080 So for now, it'll just be admins only. 590 00:36:55.080 --> 00:36:58.400 That was one feature request that came in just 591 00:36:58.400 --> 00:37:00.600 so that you don't have people spamming 592 00:37:00.600 --> 00:37:04.520 your group with links out to whatever thing 593 00:37:04.520 --> 00:37:06.160 they want to sell. 594 00:37:06.160 --> 00:37:08.280 We've also got the courses 2.0 beta. 595 00:37:08.280 --> 00:37:09.800 I showed that last time. 596 00:37:09.800 --> 00:37:11.680 I'll do a quick review on that. 597 00:37:11.680 --> 00:37:14.640 But you'll be able to test that out as well 598 00:37:14.640 --> 00:37:15.840 in this next version. 599 00:37:15.840 --> 00:37:18.960 And we've got a bunch of other performance fixes coming 600 00:37:18.960 --> 00:37:20.120 for that. 601 00:37:20.120 --> 00:37:23.160 So yeah, that's pretty much everything. 602 00:37:23.160 --> 00:37:25.000 We showed the courses. 603 00:37:25.000 --> 00:37:26.800 I won't go through this in a ton of detail. 604 00:37:26.800 --> 00:37:32.720 But there's a new courses tab coming. 605 00:37:32.720 --> 00:37:33.800 That should be available. 606 00:37:33.800 --> 00:37:36.000 We're just doing the final touches this week. 607 00:37:36.000 --> 00:37:38.000 And then you guys should be able to see that. 608 00:37:38.000 --> 00:37:40.680 So good. 609 00:37:40.680 --> 00:37:42.040 That's everything I had to share. 610 00:37:42.040 --> 00:37:44.960 If you guys have any questions, Q&A stuff, we can go through. 611 00:37:44.960 --> 00:37:48.520 I'm happy that you can hop on, ask questions. 612 00:37:48.520 --> 00:37:50.960 You basically have attention to me. 613 00:37:50.960 --> 00:37:53.640 Luchin is our senior or lead developer 614 00:37:53.640 --> 00:37:56.720 on the team who's built most of what you see for Drive. 615 00:37:56.720 --> 00:37:58.000 And Abby, of course, over here. 616 00:37:58.000 --> 00:38:01.520 So we can answer any question you have about your app 617 00:38:01.520 --> 00:38:02.280 with these people. 618 00:38:06.280 --> 00:38:07.560 Hey, Cheryl, how are you doing? 619 00:38:07.560 --> 00:38:08.240 Hi, good. 620 00:38:08.240 --> 00:38:11.880 Question, Zoom, we just still have 621 00:38:11.880 --> 00:38:13.920 some finicky things happening. 622 00:38:13.920 --> 00:38:14.440 Any? 623 00:38:14.440 --> 00:38:15.560 With the streaming? 624 00:38:15.560 --> 00:38:18.160 Like streaming in? 625 00:38:18.160 --> 00:38:21.480 Well, streaming in would be a different question. 626 00:38:21.480 --> 00:38:25.800 But for people accessing, I know we've 627 00:38:25.800 --> 00:38:28.200 been telling people it's a third party thing. 628 00:38:28.200 --> 00:38:33.720 And we did go to ad event and use their troubleshooting 629 00:38:33.720 --> 00:38:35.920 videos. 630 00:38:35.920 --> 00:38:39.200 But now we're just, but some people are, again, 631 00:38:39.200 --> 00:38:40.520 the tickets are fewer. 632 00:38:40.520 --> 00:38:44.800 But it still seems to happen. 633 00:38:44.800 --> 00:38:47.240 Is that they were trying to go to ad event and click on it, 634 00:38:47.240 --> 00:38:49.080 and it's not opening the link? 635 00:38:49.080 --> 00:38:50.200 Correct. 636 00:38:50.200 --> 00:38:51.920 OK. 637 00:38:51.920 --> 00:38:54.080 I haven't seen that specific ticket. 638 00:38:54.080 --> 00:38:56.600 I'd have to, do you have an example of which 639 00:38:56.600 --> 00:38:58.280 group that's happening in? 640 00:38:58.280 --> 00:39:03.520 All, like, different, across our different groups. 641 00:39:03.520 --> 00:39:05.520 OK. 642 00:39:05.520 --> 00:39:11.800 We'd have to, I'm just pulling up your site here. 643 00:39:16.120 --> 00:39:19.440 I'm not even sure I'm in all the groups that maybe have 644 00:39:19.440 --> 00:39:23.760 an events tab enabled. 645 00:39:23.760 --> 00:39:24.960 We can look at that. 646 00:39:24.960 --> 00:39:28.720 I mean, it is going to be, we typically just 647 00:39:28.720 --> 00:39:30.120 use the same link for everything. 648 00:39:30.120 --> 00:39:33.200 So those sidebars where I put, like, a main call to action, 649 00:39:33.200 --> 00:39:37.520 like, join on Zoom in that sidebar. 650 00:39:37.520 --> 00:39:39.640 So that way, that's kind of our fallback 651 00:39:39.640 --> 00:39:41.320 that everybody uses in the sidebar. 652 00:39:41.320 --> 00:39:46.560 You just have a big button there to jump on Zoom. 653 00:39:46.560 --> 00:39:49.520 But I'd have to see the ad event. 654 00:39:49.520 --> 00:39:50.880 And it's probably something where 655 00:39:50.880 --> 00:39:52.280 it's, like, happening on Android, 656 00:39:52.280 --> 00:39:53.560 or it's happening specifically. 657 00:39:53.560 --> 00:39:55.920 We'd have to see what those patterns were. 658 00:39:55.920 --> 00:40:01.000 Yeah, I put in a spreadsheet some of the different things. 659 00:40:00.000 --> 00:40:05.360 And we did ask what kind of device they were using, sorry. 660 00:40:05.360 --> 00:40:08.720 Yeah, we'll definitely look into that. 661 00:40:08.720 --> 00:40:11.600 Thank you. 662 00:40:11.600 --> 00:40:15.520 Oh, yes, Abby, we've got a, I'm looking at it real quick. 663 00:40:21.480 --> 00:40:24.000 Cool, yeah, so you can send a link video as well. 664 00:40:24.000 --> 00:40:27.360 So that'll be helpful. 665 00:40:27.360 --> 00:40:29.000 Yeah, it could be, I'm wondering if it's 666 00:40:29.000 --> 00:40:31.240 getting on their devices, Anne was asking as well, 667 00:40:31.240 --> 00:40:33.880 so we could see. 668 00:40:33.880 --> 00:40:34.720 It's probably not. 669 00:40:34.720 --> 00:40:36.880 It's probably like something on AdEvent, 670 00:40:36.880 --> 00:40:39.800 or just the format of that link potentially. 671 00:40:39.800 --> 00:40:44.640 I don't know why you'd be doing that, but cool. 672 00:40:44.640 --> 00:40:46.400 Yeah, it seems like another client is also 673 00:40:46.400 --> 00:40:48.320 experiencing this specifically for Android. 674 00:40:48.320 --> 00:40:51.080 So we can do some testing on that. 675 00:40:51.080 --> 00:40:52.360 Hopefully there's a quick fix. 676 00:40:59.040 --> 00:41:01.000 Oh, OK, yeah, Anne's saying they had something 677 00:41:01.000 --> 00:41:02.680 on their privacy settings on their device. 678 00:41:02.680 --> 00:41:05.320 OK, perfect. 679 00:41:05.320 --> 00:41:05.820 Cool. 680 00:41:09.000 --> 00:41:11.320 Definitely something we can look at. 681 00:41:11.320 --> 00:41:12.680 One thing I'll say as well that's 682 00:41:12.680 --> 00:41:15.160 helpful for you guys to know as well, 683 00:41:15.160 --> 00:41:18.200 and Lucien's here as well, is when we get tickets, 684 00:41:18.200 --> 00:41:21.400 typically what happens is Abby goes through those first 685 00:41:21.400 --> 00:41:24.560 to kind of review and see if we can add any extra details. 686 00:41:24.560 --> 00:41:26.720 And then we have someone, Carolina, 687 00:41:26.720 --> 00:41:30.320 go through as a product and kind of see where in the app, 688 00:41:30.320 --> 00:41:31.640 what could be causing this. 689 00:41:31.640 --> 00:41:33.120 We write out all those details. 690 00:41:33.120 --> 00:41:36.520 The biggest thing for us is being able to recreate it. 691 00:41:36.520 --> 00:41:39.760 So if things are, I don't want to say 692 00:41:39.760 --> 00:41:42.320 this is true of all bugs or tickets that 693 00:41:42.320 --> 00:41:45.400 are taking a while, but typically the things 694 00:41:45.400 --> 00:41:47.920 that are the hardest to solve is if we can't recreate it 695 00:41:47.920 --> 00:41:49.800 ourselves, because then it's almost 696 00:41:49.800 --> 00:41:53.080 impossible to see it happen. 697 00:41:53.080 --> 00:41:55.200 And technology is just weird. 698 00:41:56.200 --> 00:41:57.400 It's just it is. 699 00:41:57.400 --> 00:42:00.080 Even between our team, we'll have 700 00:42:00.080 --> 00:42:04.520 issues where Carolina can't see images on the app 701 00:42:04.520 --> 00:42:06.160 for some reason, and I can. 702 00:42:06.160 --> 00:42:08.480 And we're trying every browser. 703 00:42:08.480 --> 00:42:11.280 We're trying every, refreshing all the cache, 704 00:42:11.280 --> 00:42:13.640 all the usual things that we tell you guys to do. 705 00:42:13.640 --> 00:42:14.840 We're doing all those things. 706 00:42:14.840 --> 00:42:16.920 But we've found very quirky things. 707 00:42:16.920 --> 00:42:19.200 Sometimes it's even with the internet service provider 708 00:42:19.200 --> 00:42:21.520 blocked a specific URL. 709 00:42:21.520 --> 00:42:24.080 We had a problem where people in New Zealand 710 00:42:24.080 --> 00:42:26.280 couldn't watch the videos, like the live stream, 711 00:42:26.280 --> 00:42:29.200 for about a month. 712 00:42:29.200 --> 00:42:32.560 And so it was just related to some internet service provider 713 00:42:32.560 --> 00:42:36.320 that saw the streaming link as malicious. 714 00:42:36.320 --> 00:42:39.680 And so we had to find a workaround around that. 715 00:42:39.680 --> 00:42:42.160 So sometimes it just takes a while to pinpoint 716 00:42:42.160 --> 00:42:45.080 what's the common factor that's happening 717 00:42:45.080 --> 00:42:47.360 between all these users. 718 00:42:47.360 --> 00:42:51.400 Is it this particular group and how they're embedding it? 719 00:42:51.440 --> 00:42:53.440 I think AdEvent even has multiple ways 720 00:42:53.440 --> 00:42:55.080 of displaying your events. 721 00:42:55.080 --> 00:42:57.960 So you could have it in an agenda, a week view, calendar. 722 00:42:57.960 --> 00:43:01.280 Like it could be it works in the calendar view or the week view, 723 00:43:01.280 --> 00:43:04.520 but not the agenda view, for example. 724 00:43:04.520 --> 00:43:06.880 So we'd have to just see how it gets up. 725 00:43:06.880 --> 00:43:09.000 There may be different recommendations, like, hey, 726 00:43:09.000 --> 00:43:12.440 let's just switch the view on your AdEvent to do that. 727 00:43:12.440 --> 00:43:16.000 So we'll dig into it for sure. 728 00:43:16.000 --> 00:43:17.840 And hopefully we can get that turned around. 729 00:43:17.840 --> 00:43:22.320 So cool. 730 00:43:22.320 --> 00:43:23.280 Anything else? 731 00:43:23.280 --> 00:43:26.000 We don't have to go the full hour if you guys have. 732 00:43:26.000 --> 00:43:28.640 I'm going to let you get back to your day. 733 00:43:28.640 --> 00:43:30.720 But we're around if you guys have questions. 734 00:43:37.920 --> 00:43:38.720 Cool. 735 00:43:38.720 --> 00:43:41.440 OK. 736 00:43:41.440 --> 00:43:41.960 Thanks, guys. 737 00:43:41.960 --> 00:43:42.760 This is great. 738 00:43:42.760 --> 00:43:44.760 Yeah, if you have anything else, you can always 739 00:43:44.760 --> 00:43:49.360 get us on your email or post something in the Tribe app. 740 00:43:49.360 --> 00:43:50.800 Would be great. 741 00:43:50.800 --> 00:43:54.080 Yeah, we're excited to get you live and get all your content 742 00:43:54.080 --> 00:43:55.800 loaded in and get you launched. 743 00:43:55.800 --> 00:43:58.200 So awesome. 744 00:43:58.200 --> 00:43:59.000 All right, guys. 745 00:43:59.000 --> 00:44:00.560 Well, have a great rest of your week. 746 00:44:00.560 --> 00:44:02.200 And we'll see you in two weeks. 747 00:44:02.200 --> 00:44:03.360 Thanks, guys. 748 00:44:03.360 --> 00:44:04.240 Cheers. 749 00:44:04.240 --> 00:44:06.040 Bye, y'all.