WEBVTT

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recording. Always good to do. So we'll have like these sessions up, we'll probably be

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cutting them up and organizing them in the tribe group. So we've got, if you guys haven't jumped

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into the app.tribesocial.io, you can jump in. There's a little community there. We are adding

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the replays. There's like last week's replay, this week. We're also building out some courses

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for you guys. So using the new course builder. So we'll be showing you some more about that

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soon. And this is available in beta. I'll show you guys later today. You can actually go and

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play with it today and test out some groups, some courses. So that's working. And then,

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yeah, we'll continue to kind of chop up some of these trainings and stuff so you guys can

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reference it in the future. Today, we're going to be jumping in to talking a little bit about

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Zapier and how to do some automations there. It seems like there's actually a ton that you can do

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with Zapier that I don't think you may not realize like at the beginning. It's just that we're

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leaning on Zapier to do a lot of automation. And we've actually added a couple extra, we've

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relabeled a few things to make it even more clear in Zapier how those things are going to work. So

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again, this is the app owner groups. And this is for anyone who's owning your app,

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owning your tech stack. So we have this group specifically for you guys. We're going to do

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two tools and training, live Q&A, access to me and talking to our team. So we're going to talk

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for a little bit about do some training on some best practices on things, and then kind of leverage

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the knowledge from myself and our team that we've been helping support a lot of huge communities

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like yours. And so we've learned a lot over the last many years of doing this. And we've been

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building apps since 2010. And so happy to like share everything that we know. And so this is

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a great time you can connect with me and the team and ask your questions. So I'll do a little bit of

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training. We'll jump into some questions. You can bring anything, even if it's unrelated to Zapier,

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just bring up a question, how to do something strategy. Well, hopefully we'll help get you

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guys the answer. So last time, two weeks ago, we talked about your tech, your software as our

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software and your tech stack. And we did a whole deep dive on like how everything's connected in

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Firebase. And so you can kind of see like where our app, you know, where our code and what we have

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ends, and then where your whole like app begins. And just the fact that you guys own all of that.

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We did a full tour, looking through like all the Firebase analytics. You can go back

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and watch that. I won't do it all again now. But pretty cool to see, to see like how much

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you actually have. It's not just your dashboard that you would typically see over here. You also

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have this whole like app ownership hosting piece here, which is where basically everything is

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contained for your data. And, and all of your like users and things like that are inside of this.

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So that's what we talked about last week. And yeah, that's, you can go and jump into that.

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There's some also some really cool resources we gave you guys. So I was going to jump into

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some essential Zapier automation, we have updated our Zapier integration. So

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when you go there, you'll actually see some better labeled triggers in here. And in this

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training, I'm just going to just talk through like how to set these up and some best practices

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on like how, how we would set this up if we were helping you guys how we'd recommend it essentially.

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So if that sounds good, feel free to like, jump in and, you know, ask a question in the in the chat.

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And I know this is with Zapier, it can be really frustrating because you it's one of those tools

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that you can do so much with it. But also you kind of it's a little bit of a learning curve to get

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it all set up. And so I'll show you some creative ways that we're we're using it today for some

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different use cases. So the first one is kind of like the very first one you'd want to add.

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And these are kind of the same thing. I've just put it into two different triggers here. But

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this idea is someone goes in, they go through your funnel, or they go through your website,

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and they purchase something from you. So now they've purchased a program, a course,

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something from you. And at this point, they need to now, you know, get access to the to get,

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you know, fulfilled on that, that course. So the way that we would do this is we would set up

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a trigger on inside of Zapier. So when someone purchases, it would trigger to do something.

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I'll use Stripe as the example, but there's thousands of things that you can use as the

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trigger. So we'll use Stripe, because that means like money has changed hands. And,

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and that makes it very official. We're gonna have them add, like create the user.

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So we'll have Zapier create a user for, for you on your

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platform. And then you could even have things like post a message in Slack.

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You could have it, email them a welcome email.

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And there's, there's an infinite amount of things you could do on the backend of

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this. You could add them to a Google sheet. So you have it in, you know,

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all kinds of things. So I'm going to build all that out. Um,

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the bottom one here is exactly the same thing. Instead of doing Stripe,

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if you wanted to use your CRM, for example, you could have like, um,

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I know some people use Salesforce here. Some people using active campaign,

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go high level when, uh, you know, a tag is added to a contact. Um,

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and Oh, someone's saying you can't see my screen. Let me try again.

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Let's see. I'm just going to stop and start it. Well,

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I had some awesome stuff I was showing you guys. Is that better?

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You guys can see it. Thanks, Macy. Good.

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Sorry. For some reason I can't see you guys, but, um,

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yeah, you're good. I can see it now. Thanks. Sweet. Um,

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just this little flow here. Um,

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so the way that I've got this one set up, um, we'll go,

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I'll actually just start this right from scratch here. So we'll go, um,

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into Zapier. Um, I'm going to hit create new Zap,

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and you can definitely use this, uh, top part here.

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If you want to tell it what to do, it's, um, this is just their AI, uh,

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little co-pilot thing.

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I'm just going to show you this sort of the manual way to do it though.

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So let's pull it from Stripes. I'll say Stripe here.

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And the event we're going to choose is someone. Um,

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I'm going to pick a subscription.

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Let's say someone's starting to pay you like $99 a month to be a part of your

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thing, your group. Um, so this could work for a subscription.

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You could also do a new charge, like a new payment comes through. Um,

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there's a new payment right there. So if you just have like a, you know,

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$500 course, someone's buying, they can just pay that.

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You can trigger with this, that would work as well. Um,

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and you can see there's a ton of options here to get,

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to go crazy with, with all this. So we'll say new subscription, continue.

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We're going to jump in here. I'm going to pick our Zapier account.

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If you haven't, you can add it there. I'm going to hit continue.

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I don't even need to test it, but we'll go here. So now I'm going to,

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I'm basically telling, um, uh, Stripe,

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like this is the trigger up here. And, um, then there's an action.

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So there's always a trigger in Zapier and then an action,

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and you can typically have one trigger.

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Then you can have an unlimited amount of actions and you can keep stacking them.

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So the first thing we're going to do is we're going to have it, um,

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create and update the user. So this is a great feature.

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If you don't know if that person has an account or not, um,

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you can use this option, uh, to do that. And, um,

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what it will do is if the user already exists,

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they will simply add them to a new group. Um, if they don't exist,

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then, um, then it'll create that user and then add them to the group.

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So you don't have to know whether that person exists or not,

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essentially just create slash update the user. It'll,

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it'll kind of figure it out for you. Um, so we'll continue.

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I've got tribe here. I may have to sign in again, see here.

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So, um, you had a Zapier,

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Kajabi triggering tribes up through the records after you said it was formatting

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or Jason issue. Yeah, we should look at that. Um, David,

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we could definitely check that out. Um,

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we'd have to see specifically what, what you were, what you were seeing, um,

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when you're adding, um, Zapier, I'm just gonna go here,

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add it.

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Okay, cool.

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Um, continue. Yeah.

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If you have a screenshot of that, that error, that would be super helpful.

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So here you can actually tell it to now, um, let's go to this step.

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I'm just going to grab, let's grab like a test transaction here.

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Okay. So new selected records. So you can have a little sample.

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It'll go pull some sample of the last subscription that came in,

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or if you're using your CRM, um,

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so that way you have actually have some data to work with. So here, um,

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I can actually put the name in here.

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So I'm gonna put the customer name if I want the email address is the important

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one. So here I'm going to place, like, I'm basically saying,

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grab the email address from here, grab the customer name from here and drag,

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drag it into, into this. Um, you can, if you want,

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choose like an account level, I would say, just leave this blank. Um,

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as this is really,

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I think pretty much everyone on this call and most of our clients are not using,

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um, this, this, uh, tiered access for free basic premium. Um,

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that's a little bit more of like a Netflix model where like,

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you have a vault of videos and you're trying to like gate specific

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content, um, for free users, people who aren't paying you,

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people are paying you maybe $10 a month and maybe people are paying you $20 a

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month. Um, so I don't think anyone.

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Here, I wouldn't recommend that.

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We're typically now just using groups for everything to organize.

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So then we want to say we also want to add them to a group.

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So I'm going to head over to the dashboard, go to groups.

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And let's say for this example, I'm going to add them to the app owner group.

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So all we're going to do is grab this ID.

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It's 568 is the ID.

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And we just put that ID in here.

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And that that goes in.

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So you can just write it in.

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Oops. Go here.

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Thanks. If you want and you were doing,

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this is one advantage to doing it through Stripe,

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as we do have a field for customers, Stripe customer ID,

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which can be very, very helpful to track that with the user

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in case that person purchases other things in the future.

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You can kind of track all that here.

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And I think customer ID is is right there.

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Cool. Lucian happens to be on this call,

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so we would take a look at that screenshot from David would be cool.

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Cool. So we're going to test this and I'll go ahead and just hit test.

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And so let's see.

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Oh, it says name is missing.

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So let's just do

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back to action.

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We'll have to give a name.

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This is kind of a strange one, because this is actually like a business paying.

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So typically people would have any other.

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Oh, it's there you go.

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I'll just put there's Jenny. Great.

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Test step.

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Cool. So then it checked that and we've done a little test,

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and if I want to verify that it worked, I can head over to the users

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and I should see that Jenny was created a few seconds ago.

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And I click into this and she was added to the app owner's group.

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And when you just leave it blank, it defaults to free.

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And then it also brought in that customer ID as well.

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So it's basically set up her her account.

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And it's added her to groups.

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Now, if you wanted to add to multiple groups, you essentially just take this

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and then just duplicate it down below.

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And you can just add that person now to another group like this.

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And all you would need on this one, I think, is just going to be their email address.

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So you can just grab the email address and you can stack this and have like

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something over here.

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So let's say we're going to add them also to the leaders group.

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Five, six, seven.

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You can have them like five, six, seven.

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So sorry, right here.

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So now what it's going to do is it's going to do that, add this and go in here.

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Now, one thing I would if you're going to get crazy with these zaps,

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take just a second and relabel everything.

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So you can say, like, rename here.

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You can say, like, customer purchases,

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you know, whatever course with Stripe.

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And you'd have to do this per course.

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But just kind of make a note of what's happening here, like create

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and, you know, add to app owners.

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You can be really specific because we're all doing a thousand things

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with being founders and entrepreneurs.

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Like, we're not going to remember this next week or let alone maybe tomorrow.

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So if you go in, we're going to say, like, also add to app

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or tribe leaders.

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Just so you remember what that is, and then it creates like a little flow here

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that even if someone else on your team was trying to work out

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what's happening at which step, then you could test that as well.

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So I should be able to go back to this group.

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And if I went to content or the users and back to Jenny,

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I should see that she's now in actually two groups, which is perfect.

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So the last thing I'm going to do is I want to let our team know.

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So we're going to add Slack integration.

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You can even have this text yourself if you have like high ticket clients

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that you want to send like a personalized welcome text to.

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You can have like Zapier text you with their information

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and then you can send a personal message if you want or call them or whatever.

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So I'm going to say

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we're just going to say send channel message.

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Continue. We've got our account here.

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And this takes a little second, a second here,

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but we have like a CX for all of our customer experience.

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I mean, new customer, you know, added.

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And then you can add, you know, whatever

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emojis you want here and then you can add specific information.

220
00:14:30.200 --> 00:14:33.840
So I can go and grab like their email address, which would be helpful.

221
00:14:33.840 --> 00:14:36.000
I can grab how much did they pay?

222
00:14:36.000 --> 00:14:39.320
I can grab maybe what what did they sign up for?

223
00:14:40.720 --> 00:14:43.880
Anything. And I want their name, all that good stuff. So

224
00:14:44.560 --> 00:14:50.000
that then you can set all this up the way you want it to to go.

225
00:14:50.120 --> 00:14:52.600
OK, continue. And I'll just say test.

226
00:14:53.560 --> 00:14:58.680
And so now we should see something in our Slack accounts.

227
00:14:58.760 --> 00:14:59.960
So if I go to this video.

228
00:15:00.000 --> 00:15:01.400
There's Slack.

229
00:15:09.920 --> 00:15:10.260
Cool.

230
00:15:10.320 --> 00:15:14.360
So now we have this new message here, like new customer added, and I can see that.

231
00:15:14.360 --> 00:15:17.520
So that's going to happen all at the same time when that trigger occurs.

232
00:15:17.520 --> 00:15:20.760
I think these little touch points with things like Slack, super helpful.

233
00:15:20.760 --> 00:15:22.980
Cause it just lets you know that the system's working.

234
00:15:22.980 --> 00:15:26.560
And I always put that message at the very end of your zap.

235
00:15:26.560 --> 00:15:30.220
So, cause if I see that that happened, I know that the other two steps happen.

236
00:15:30.220 --> 00:15:32.480
So I wouldn't, I wouldn't have it send the message and then do

237
00:15:32.480 --> 00:15:33.580
a bunch of things on the app.

238
00:15:34.040 --> 00:15:36.000
Um, I would have that thing be the last thing.

239
00:15:36.000 --> 00:15:39.840
If I was setting this up for us, um, you're some best,

240
00:15:39.920 --> 00:15:41.000
those are just best practices.

241
00:15:41.000 --> 00:15:43.980
So, um, there's no limit.

242
00:15:43.980 --> 00:15:46.500
You can keep, um, doing a lot of things here.

243
00:15:46.500 --> 00:15:47.800
Like I said, you could add Google sheets.

244
00:15:47.800 --> 00:15:50.320
You could have this person go into a Google sheet somewhere

245
00:15:50.320 --> 00:15:52.260
for your VA or something.

246
00:15:52.620 --> 00:15:57.180
Um, notion sometimes when we, we have things go into like a notion database,

247
00:15:57.380 --> 00:16:02.020
uh, as well, we can also have, um, you can add filters and different paths.

248
00:16:02.020 --> 00:16:05.740
So you can create conditionals where like, if the person, um,

249
00:16:05.860 --> 00:16:09.340
bought like the annual plan, then maybe they get added to a different group.

250
00:16:09.340 --> 00:16:11.340
If they bought this other thing, they can go to this other way.

251
00:16:11.340 --> 00:16:16.260
So you can kind of split this, um, this whole like stack or whole list of,

252
00:16:16.340 --> 00:16:17.940
um, events that are going to happen.

253
00:16:17.940 --> 00:16:21.300
You can branch them out into like parallel things.

254
00:16:21.540 --> 00:16:22.460
It's pretty crazy.

255
00:16:22.900 --> 00:16:24.100
Um, all the things that you can do.

256
00:16:24.100 --> 00:16:26.580
So that's just this first one.

257
00:16:26.980 --> 00:16:30.260
Um, as far as like how you, how we would set this up for someone,

258
00:16:30.740 --> 00:16:33.540
uh, who just bought that.

259
00:16:33.540 --> 00:16:35.220
So any questions before I jump on there?

260
00:16:35.220 --> 00:16:36.060
Is that helpful?

261
00:16:36.340 --> 00:16:37.500
Have you guys tried to set this up?

262
00:16:37.500 --> 00:16:40.300
I know we're talking with David, had some issues, some errors with

263
00:16:40.300 --> 00:16:42.660
Kajabi, but any questions?

264
00:16:46.860 --> 00:16:48.100
No, everybody's good.

265
00:16:49.340 --> 00:16:49.700
Sweet.

266
00:16:49.740 --> 00:16:49.940
Okay.

267
00:16:49.940 --> 00:16:50.300
It's helpful.

268
00:16:50.780 --> 00:16:52.860
Um, this one.

269
00:16:53.500 --> 00:16:53.940
Hey Bruce.

270
00:16:54.420 --> 00:16:54.780
Yes.

271
00:16:55.580 --> 00:17:00.900
I, um, when you say like, just to recap, I just want to make sure

272
00:17:00.900 --> 00:17:02.380
that I'm hearing you correctly.

273
00:17:03.500 --> 00:17:07.740
I've been using a couple of zaps, just real simple stuff, uh, coming from

274
00:17:07.740 --> 00:17:15.020
our, our, our items into the tribe social, but at this point it was only

275
00:17:15.020 --> 00:17:20.220
giving me an option to like, maybe update a record, create a new record

276
00:17:21.380 --> 00:17:25.579
and do two other things like for functional items, did you say there

277
00:17:25.579 --> 00:17:30.940
was more options for that or are you telling me that there's more ways to

278
00:17:30.940 --> 00:17:39.140
use those trigger points or yes, they wouldn't be triggers, they would be

279
00:17:39.140 --> 00:17:43.740
more like, uh, the actions, whatever the next step is actions, right?

280
00:17:44.740 --> 00:17:45.780
Yeah, for sure.

281
00:17:46.020 --> 00:17:50.420
So these are, um, there was only three, um, up until I think Monday

282
00:17:50.460 --> 00:17:52.700
this week, Tuesday, like, or yesterday.

283
00:17:53.140 --> 00:17:57.100
Um, so we just changed, re fixed these labels a little bit to make it very,

284
00:17:57.100 --> 00:18:02.420
very clear, um, what, what we're doing typically, like you probably

285
00:18:02.420 --> 00:18:03.940
never need to delete a user.

286
00:18:04.260 --> 00:18:07.660
Um, I can't imagine you ever needs typically either just adding the

287
00:18:07.660 --> 00:18:09.620
user to a group or removing the user.

288
00:18:10.220 --> 00:18:14.420
Um, if it's someone that's just purchasing or jumping in the safety

289
00:18:14.580 --> 00:18:17.980
way to do it would be to just have it create and update the user.

290
00:18:18.540 --> 00:18:22.980
Uh, that way, if that person doesn't exist, it will create, um, the user there.

291
00:18:23.460 --> 00:18:27.180
And that will always be like sort of an overwrite situation, right?

292
00:18:28.260 --> 00:18:28.700
Gotcha.

293
00:18:29.140 --> 00:18:31.180
Uh, say that again.

294
00:18:33.460 --> 00:18:35.940
I said that would be more like an overwrite situation.

295
00:18:35.940 --> 00:18:36.540
Is that correct?

296
00:18:36.940 --> 00:18:37.660
It would overwrite.

297
00:18:37.660 --> 00:18:37.900
Yeah.

298
00:18:37.900 --> 00:18:41.180
So if that person had the user, it should, it should just

299
00:18:41.260 --> 00:18:42.700
add them to the new groups.

300
00:18:42.780 --> 00:18:43.940
I don't think it removes that.

301
00:18:43.980 --> 00:18:46.540
Like, it's not going to, if there's, if they're in three groups and you add

302
00:18:46.540 --> 00:18:49.100
them to one, it's, they're going to have four groups.

303
00:18:53.860 --> 00:18:56.340
Uh, so it's not going to, it's not going to replace their three

304
00:18:56.340 --> 00:18:57.620
with the one that you're adding.

305
00:18:57.820 --> 00:18:59.060
I think that's what you're asking.

306
00:19:00.300 --> 00:19:00.700
Oh yeah.

307
00:19:00.700 --> 00:19:03.060
Like it's additive additive in that sense.

308
00:19:04.020 --> 00:19:04.700
Got, yes.

309
00:19:04.900 --> 00:19:08.220
So awesome.

310
00:19:09.740 --> 00:19:10.980
Yeah, we can look these over.

311
00:19:11.020 --> 00:19:14.420
Um, I know you're today, this, this call is not a good time.

312
00:19:14.420 --> 00:19:18.260
So you get, you got out there on the road, but, um, in future times as well,

313
00:19:18.260 --> 00:19:21.820
we could, we could hop, uh, you could share your screen, pull up Zapier,

314
00:19:22.220 --> 00:19:24.340
can dig into some, some of how you're setting it up.

315
00:19:25.180 --> 00:19:26.180
Um, I can take a look at it.

316
00:19:28.940 --> 00:19:29.220
Cool.

317
00:19:31.260 --> 00:19:31.660
All right.

318
00:19:31.740 --> 00:19:35.460
So the other thing we want to talk about is like, I think this was specifically

319
00:19:35.460 --> 00:19:37.340
for Anne, so I'm glad you're on here.

320
00:19:37.660 --> 00:19:42.340
And I shared this with, um, Abby and I thought we'll just talk about it now.

321
00:19:42.700 --> 00:19:45.340
Cause I think there's a use case here where you wanted someone who's brand

322
00:19:45.340 --> 00:19:49.060
new, um, to the app to like come into like a default group.

323
00:19:49.300 --> 00:19:51.100
And so, um, and this may be good.

324
00:19:51.100 --> 00:19:56.580
I best, I would say as well, like have sort of like an open group that's

325
00:20:00.000 --> 00:20:02.600
just a catch-all for people who are coming into the app.

326
00:20:02.600 --> 00:20:04.160
So this is probably safe.

327
00:20:04.160 --> 00:20:06.040
I think maybe one day we will have something

328
00:20:06.040 --> 00:20:10.160
called a default group that every user can access.

329
00:20:10.160 --> 00:20:12.680
We'll put that in the list of things we probably want to do.

330
00:20:12.680 --> 00:20:15.800
In the meantime, you can go ahead and do this

331
00:20:15.800 --> 00:20:17.920
without needing that.

332
00:20:17.920 --> 00:20:19.760
So the way we would structure this,

333
00:20:19.760 --> 00:20:27.520
I'll go back to my Zaps and new.

334
00:20:27.520 --> 00:20:29.940
So this one will be interesting.

335
00:20:29.940 --> 00:20:37.540
You can actually use tribe as the trigger and as the action.

336
00:20:37.540 --> 00:20:40.220
So here, I'm going to say there's a new user.

337
00:20:40.220 --> 00:20:44.300
So some user comes in on my account,

338
00:20:44.300 --> 00:20:47.460
and it's going to go grab an example, probably

339
00:20:47.460 --> 00:20:50.000
going to be Jenny, because it's the one we just put in there.

340
00:20:50.000 --> 00:20:53.260
But I'll grab this one.

341
00:20:53.260 --> 00:20:58.460
And then the action is going to be right back

342
00:20:58.460 --> 00:21:00.460
to tribe.

343
00:21:00.460 --> 00:21:03.180
So you can actually have them add to groups.

344
00:21:03.180 --> 00:21:06.220
This is actually sort of like just a loop here.

345
00:21:06.220 --> 00:21:10.220
It's going to go from tribe, and it triggers app here,

346
00:21:10.220 --> 00:21:12.740
and then tells tribe to do something else.

347
00:21:12.740 --> 00:21:17.180
So what you can do here is now add that person to the group,

348
00:21:17.180 --> 00:21:20.260
because you know they exist, because they were just

349
00:21:20.260 --> 00:21:22.580
created a second ago.

350
00:21:22.580 --> 00:21:27.780
So just add them to the group, and we can go to the action,

351
00:21:27.780 --> 00:21:33.980
grab their email, there.

352
00:21:33.980 --> 00:21:39.220
And then we can say add them to 567, or I think it was 567,

353
00:21:39.220 --> 00:21:40.380
like that.

354
00:21:40.380 --> 00:21:43.660
So this means everybody who jumps in the app,

355
00:21:43.660 --> 00:21:46.740
everybody who opens the app is going to get added immediately.

356
00:21:46.740 --> 00:21:49.420
As soon as they register their account, they'll get added.

357
00:21:49.420 --> 00:21:53.220
And so this will happen super fast.

358
00:21:53.220 --> 00:21:55.020
So when they actually create their account,

359
00:21:55.020 --> 00:21:57.640
if they're starting it from the app, they'll create it there.

360
00:21:58.480 --> 00:22:00.800
By the time they get the other page loads,

361
00:22:00.800 --> 00:22:03.400
that should be in there.

362
00:22:03.400 --> 00:22:06.480
We also do have a very cool live updating feature,

363
00:22:06.480 --> 00:22:09.640
where even if they hit create an account,

364
00:22:09.640 --> 00:22:13.640
and they land on the page, once it is created,

365
00:22:13.640 --> 00:22:16.880
it'll just sort of fade up into their screen

366
00:22:16.880 --> 00:22:18.000
for that particular group.

367
00:22:18.000 --> 00:22:21.520
So it should be a pretty good user experience.

368
00:22:21.520 --> 00:22:23.040
There again, I'll just best practice.

369
00:22:23.080 --> 00:22:26.560
Play those, like add to tribe leaders group.

370
00:22:29.200 --> 00:22:32.840
And you can say all users registered.

371
00:22:32.840 --> 00:22:36.960
So this would be one, this is a very simple version, of course.

372
00:22:36.960 --> 00:22:39.880
So we'll test this step.

373
00:22:39.880 --> 00:22:42.040
And we're going to see if this Wesley got added.

374
00:22:42.040 --> 00:22:45.960
So we'll go into this, just double check here.

375
00:22:45.960 --> 00:22:50.120
He has two accounts, so one of these.

376
00:22:50.120 --> 00:22:52.560
I refresh.

377
00:22:52.640 --> 00:22:54.720
Yep, he's in tribe leaders now.

378
00:22:54.720 --> 00:22:57.880
So that's one way to do.

379
00:22:57.880 --> 00:23:00.200
So if you wanted to make it to where not everybody was

380
00:23:00.200 --> 00:23:03.000
in there, you could have some step here,

381
00:23:03.000 --> 00:23:07.320
where you say you add a conditional, like a filter.

382
00:23:07.320 --> 00:23:12.240
And so you can say, if this field, like the role,

383
00:23:12.240 --> 00:23:15.400
does not contain admin, so let's say

384
00:23:15.400 --> 00:23:18.120
you don't want admins necessarily in this group,

385
00:23:18.120 --> 00:23:22.440
or vice versa, like if they're an admin, then continue.

386
00:23:22.440 --> 00:23:25.520
And you could say something like that, like,

387
00:23:25.520 --> 00:23:29.160
if this user is not an admin, then continue on to this.

388
00:23:29.160 --> 00:23:31.520
If they are an admin, it'll just stop here,

389
00:23:31.520 --> 00:23:33.720
and it won't do this last step.

390
00:23:33.720 --> 00:23:36.160
I was getting a little bit in the weeds.

391
00:23:36.160 --> 00:23:38.840
But you can still do the trigger,

392
00:23:38.840 --> 00:23:42.560
and then you can add people underneath there to, I mean,

393
00:23:42.560 --> 00:23:45.440
add actions underneath that.

394
00:23:45.440 --> 00:23:47.440
Cool.

395
00:23:47.440 --> 00:23:50.080
Awesome.

396
00:23:50.080 --> 00:23:52.000
Last thing was just removing.

397
00:23:52.320 --> 00:23:54.360
I would say as well, just to come back

398
00:23:54.360 --> 00:23:56.760
to the best practices here, if you have people registering

399
00:23:56.760 --> 00:24:00.640
like this, like, treat your app like a lead magnet, right?

400
00:24:00.640 --> 00:24:02.720
I think this is actually what Anne was using.

401
00:24:02.720 --> 00:24:04.040
So when she said this, I was like,

402
00:24:04.040 --> 00:24:06.080
that's awesome that she's doing it this way.

403
00:24:06.080 --> 00:24:08.680
But someone downloads the app, they immediately

404
00:24:08.680 --> 00:24:12.640
get access to like a free course or something.

405
00:24:12.640 --> 00:24:16.120
And you can have a group that like is a capture something.

406
00:24:16.120 --> 00:24:20.000
For us, for our tribe app, it's going to be the tribe.

407
00:24:20.000 --> 00:24:21.440
It's the tribe leaders group.

408
00:24:21.440 --> 00:24:22.800
I don't think you guys are even in there,

409
00:24:22.800 --> 00:24:25.360
but we're just posting a ton of content,

410
00:24:25.360 --> 00:24:26.240
and we're just adding people.

411
00:24:26.240 --> 00:24:28.080
Anyone who wants to test the app or play,

412
00:24:28.080 --> 00:24:28.960
we're just doing that.

413
00:24:28.960 --> 00:24:31.160
If we run a challenge for tribe, like we're

414
00:24:31.160 --> 00:24:34.000
going to be doing later in August,

415
00:24:34.000 --> 00:24:35.360
we're going to run that challenge

416
00:24:35.360 --> 00:24:38.640
in this sort of free group, right?

417
00:24:38.640 --> 00:24:40.080
And then we can always add courses

418
00:24:40.080 --> 00:24:41.520
and just make this really valuable.

419
00:24:41.520 --> 00:24:43.840
It's a great way to kind of warm up your audiences

420
00:24:43.840 --> 00:24:46.640
before they've purchased something from you.

421
00:24:46.640 --> 00:24:49.800
So if you're making it a lead magnet, this is the trigger.

422
00:24:49.800 --> 00:24:51.560
They've created the account.

423
00:24:51.560 --> 00:24:54.040
I would definitely then add them to your CRM.

424
00:24:54.040 --> 00:24:57.000
So again, ActiveCampaign, Salesforce,

425
00:24:57.000 --> 00:25:00.000
if you're adding to go high level, add a trigger.

426
00:25:00.000 --> 00:25:04.360
here to send that information over to ActiveCampaign.

427
00:25:04.360 --> 00:25:06.480
So you can track that as a new lead.

428
00:25:06.480 --> 00:25:08.720
And because you know they came from the app,

429
00:25:08.720 --> 00:25:10.860
you can actually like make some notes in there.

430
00:25:10.860 --> 00:25:14.160
You can add a tag called like, you know,

431
00:25:14.160 --> 00:25:16.380
you know, lead from app or something.

432
00:25:16.380 --> 00:25:18.840
Like you can add all kinds of triggers here.

433
00:25:18.840 --> 00:25:22.680
So I could, I may go and say like creator update,

434
00:25:22.680 --> 00:25:27.600
not account, but tag here, continue.

435
00:25:27.600 --> 00:25:29.760
And then I can choose our ActiveCampaign.

436
00:25:31.840 --> 00:25:35.160
And you can just pick like the email address.

437
00:25:35.160 --> 00:25:39.140
And then I can have different actions like add a tag

438
00:25:39.140 --> 00:25:40.520
and I can add existing tags.

439
00:25:40.520 --> 00:25:43.600
And so it'll grab all of my tags from here.

440
00:25:43.600 --> 00:25:46.100
And I think I actually have one called like tribe,

441
00:25:47.440 --> 00:25:50.240
tribe client or tribe activated or something like that.

442
00:25:50.240 --> 00:25:53.920
So you can pick these tags.

443
00:25:53.920 --> 00:25:56.640
If you want to use existing or create new tags,

444
00:25:56.680 --> 00:26:00.440
make any notes that you want here and then process that.

445
00:26:00.440 --> 00:26:03.400
So they would register, immediately go to your CRM,

446
00:26:03.400 --> 00:26:04.860
but they get added to the group.

447
00:26:04.860 --> 00:26:06.800
And then, you know, if you want to send a welcome message

448
00:26:06.800 --> 00:26:09.280
or something, you can do that as well.

449
00:26:09.280 --> 00:26:11.400
We're going to keep adding more things to Zapier.

450
00:26:11.400 --> 00:26:13.880
I have a ton of ideas of how we could do things.

451
00:26:13.880 --> 00:26:15.880
I'd love, for example,

452
00:26:15.880 --> 00:26:18.600
for someone to be able to like post into the channel.

453
00:26:18.600 --> 00:26:20.800
So like, let's say this all happened.

454
00:26:20.800 --> 00:26:24.280
I would love to create a post that came like from Bruce

455
00:26:24.280 --> 00:26:25.600
into the feed that said like,

456
00:26:25.600 --> 00:26:29.640
hey guys, let's welcome, you know, Wesley to the group

457
00:26:29.640 --> 00:26:31.080
as like an automated post.

458
00:26:31.080 --> 00:26:32.560
So like they register, they come in

459
00:26:32.560 --> 00:26:35.600
and you can automatically welcome that person as a post.

460
00:26:35.600 --> 00:26:37.800
It just makes you look like a hero

461
00:26:37.800 --> 00:26:41.760
that you're just like instantly like welcoming people

462
00:26:41.760 --> 00:26:42.600
to the group.

463
00:26:42.600 --> 00:26:44.720
So awesome.

464
00:26:44.720 --> 00:26:46.760
Yeah, it's a lot of cool things you can do.

465
00:26:46.760 --> 00:26:50.640
Again, I would then like, as far as your overall flow goes,

466
00:26:50.640 --> 00:26:54.520
like use your CRM then to like send them a welcome email,

467
00:26:54.520 --> 00:26:58.480
use your CRM to, you know, if they're a new lead,

468
00:26:58.480 --> 00:27:01.160
like have them, you know, go through, you know,

469
00:27:01.160 --> 00:27:05.240
an email sequence of like a seven day email sequence,

470
00:27:05.240 --> 00:27:06.520
telling them how to use the app

471
00:27:06.520 --> 00:27:08.480
or how to get value, that type of thing.

472
00:27:08.480 --> 00:27:13.200
So you can structure this, you know, in a pretty cool way

473
00:27:13.200 --> 00:27:14.760
if you want to put your app kind of out there

474
00:27:14.760 --> 00:27:16.360
on the front end.

475
00:27:16.360 --> 00:27:18.360
And especially if you're doing a challenge of some sort,

476
00:27:18.360 --> 00:27:20.400
this is a great way to do it.

477
00:27:21.160 --> 00:27:23.680
Because a lot of times people just search the app store

478
00:27:23.680 --> 00:27:25.640
or just stumble into your website and register.

479
00:27:25.640 --> 00:27:28.680
So yes, Anne, what's up?

480
00:27:28.680 --> 00:27:30.880
So in this, Bruce, thank you first.

481
00:27:30.880 --> 00:27:32.840
It's massively helpful.

482
00:27:32.840 --> 00:27:34.320
The second question I have is,

483
00:27:34.320 --> 00:27:37.840
can we also get a text reminder in this sequence?

484
00:27:37.840 --> 00:27:42.560
Because I don't see that in my options for data fields.

485
00:27:42.560 --> 00:27:44.240
So maybe I'm missing that.

486
00:27:44.240 --> 00:27:46.480
Because I'd love to be able to send text

487
00:27:46.480 --> 00:27:48.160
and email reminders.

488
00:27:49.120 --> 00:27:54.120
Okay, to you or to the person, to your customer?

489
00:27:54.280 --> 00:27:55.520
To the customer.

490
00:27:55.520 --> 00:27:56.560
Okay, yeah.

491
00:27:56.560 --> 00:27:59.120
So there is an SMS by Zapier

492
00:27:59.120 --> 00:28:02.400
and this only works for like a number

493
00:28:02.400 --> 00:28:04.160
that you like verify with Zapier.

494
00:28:04.160 --> 00:28:09.160
So this is more like I'm your like client

495
00:28:09.400 --> 00:28:10.920
and I register and then like,

496
00:28:10.920 --> 00:28:12.120
and you would get a text that's like,

497
00:28:12.120 --> 00:28:14.400
hey, Bruce has just signed up.

498
00:28:14.400 --> 00:28:15.640
So you can do that here.

499
00:28:15.640 --> 00:28:18.680
It's really just to notify like admins essentially.

500
00:28:20.040 --> 00:28:24.200
What I would do is you can stack like a tool here

501
00:28:24.200 --> 00:28:25.920
that could send that.

502
00:28:25.920 --> 00:28:27.600
There's a bunch of them.

503
00:28:27.600 --> 00:28:30.400
I think easy text is in here.

504
00:28:30.400 --> 00:28:32.080
They're pretty good.

505
00:28:32.080 --> 00:28:33.640
We've worked a lot with them.

506
00:28:34.840 --> 00:28:39.840
You can stack like, there's also, I think it's Twilio.

507
00:28:39.840 --> 00:28:40.960
Yeah, Twilio.

508
00:28:40.960 --> 00:28:41.800
Yeah, yeah.

509
00:28:41.800 --> 00:28:44.240
You can put your Twilio account here

510
00:28:44.240 --> 00:28:45.760
and just have them send a text.

511
00:28:45.760 --> 00:28:48.120
And then you would use the number

512
00:28:48.120 --> 00:28:49.080
wherever you got their number.

513
00:28:49.080 --> 00:28:50.720
This is maybe not the best example

514
00:28:50.720 --> 00:28:53.400
because they wouldn't have put their phone number in

515
00:28:53.400 --> 00:28:55.120
necessarily when they registered,

516
00:28:55.120 --> 00:28:58.200
although we could easily add that field potentially.

517
00:28:58.200 --> 00:29:01.240
But if they were coming from, let's say a purchase

518
00:29:01.240 --> 00:29:04.960
or a sales funnel and then you wanted this to happen,

519
00:29:04.960 --> 00:29:05.920
I would do that.

520
00:29:05.920 --> 00:29:09.960
Like on the other example where someone was purchasing,

521
00:29:09.960 --> 00:29:12.440
you probably would have their phone number.

522
00:29:12.440 --> 00:29:14.160
So then I would maybe trigger it there

523
00:29:14.960 --> 00:29:16.400
and then you could use Twilio to send it.

524
00:29:16.400 --> 00:29:18.880
Okay, so maybe create a separate zap

525
00:29:18.880 --> 00:29:21.400
that houses the texting piece

526
00:29:21.400 --> 00:29:24.280
rather than try to stack it all inside of this one.

527
00:29:25.400 --> 00:29:26.680
You can stack it in here.

528
00:29:26.680 --> 00:29:29.680
I actually like to have them just think of the whole flow

529
00:29:29.680 --> 00:29:31.440
because it's easier to see it here.

530
00:29:32.400 --> 00:29:34.640
But in this particular example,

531
00:29:34.640 --> 00:29:37.480
we actually wouldn't have their phone number

532
00:29:37.480 --> 00:29:38.400
to send it to them.

533
00:29:38.400 --> 00:29:41.440
Because the next thing Twilio would ask for is like,

534
00:29:41.440 --> 00:29:43.720
well, which number do you want to send it to?

535
00:29:44.280 --> 00:29:47.040
And then we'd have to link it somewhere dynamically

536
00:29:47.040 --> 00:29:49.040
to like somewhere in here.

537
00:29:50.000 --> 00:29:50.840
So-

538
00:29:50.840 --> 00:29:51.680
Is there any way to get their number

539
00:29:51.680 --> 00:29:53.480
when they register for the app?

540
00:29:54.440 --> 00:29:57.080
Yeah, so I think we could potentially add that.

541
00:29:57.080 --> 00:29:58.440
It would probably go,

542
00:29:59.680 --> 00:30:01.080
just be one of their like-

543
00:30:00.000 --> 00:30:03.360
profile settings.

544
00:30:03.360 --> 00:30:05.800
We have been experimenting in early prototypes

545
00:30:05.800 --> 00:30:09.080
of basically getting rid of passwords, which

546
00:30:09.080 --> 00:30:12.840
would be a huge thing for everybody,

547
00:30:12.840 --> 00:30:15.160
and basically just do the texting thing.

548
00:30:15.160 --> 00:30:17.800
So the people would actually put their phone number in.

549
00:30:17.800 --> 00:30:19.560
They would get a six-digit code.

550
00:30:19.560 --> 00:30:21.120
And then just like on your iPhone,

551
00:30:21.120 --> 00:30:23.240
you just hit Yes, add this number.

552
00:30:23.240 --> 00:30:25.800
Or face recognition, please.

553
00:30:25.800 --> 00:30:26.920
Yeah, potentially.

554
00:30:26.920 --> 00:30:28.340
We haven't experimented with that.

555
00:30:28.340 --> 00:30:30.340
We kind of work off the same idea

556
00:30:30.340 --> 00:30:34.340
that it's just kind of a smart way.

557
00:30:34.340 --> 00:30:35.940
The tool that we use for building the app

558
00:30:35.940 --> 00:30:38.620
does have a face ID option.

559
00:30:38.620 --> 00:30:41.980
We'll have to experiment with it.

560
00:30:41.980 --> 00:30:43.860
But yeah, that was going to be our solution,

561
00:30:43.860 --> 00:30:46.660
was basically you have to have a phone number.

562
00:30:46.660 --> 00:30:48.820
I think in the meantime, we can have it

563
00:30:48.820 --> 00:30:50.780
where if they're missing their phone number,

564
00:30:50.780 --> 00:30:53.140
maybe there's a prompt to fill it out

565
00:30:53.140 --> 00:30:55.580
or when they create their account.

566
00:30:56.220 --> 00:31:02.780
Let's say if I'm over here, and I say Bruce New Lenovo,

567
00:31:02.780 --> 00:31:05.580
and I get to this screen, potentially

568
00:31:05.580 --> 00:31:07.420
we could enable it right here.

569
00:31:07.420 --> 00:31:09.220
So I would just say, my name is Bruce.

570
00:31:09.220 --> 00:31:11.300
And then I'd be registering my new thing.

571
00:31:11.300 --> 00:31:15.300
And right under there would be my phone number.

572
00:31:15.300 --> 00:31:18.540
And then I would set a password, accept the terms, and then go.

573
00:31:18.540 --> 00:31:20.060
That would be huge.

574
00:31:20.060 --> 00:31:21.740
Yeah, cool.

575
00:31:21.740 --> 00:31:23.020
All right, thank you.

576
00:31:23.020 --> 00:31:24.660
Really appreciate this.

577
00:31:24.660 --> 00:31:26.260
Most of the team that's building all this

578
00:31:26.260 --> 00:31:28.540
is all hearing it directly from you right now.

579
00:31:28.540 --> 00:31:33.060
Yeah, because as a lead magnet for challenges

580
00:31:33.060 --> 00:31:37.780
and masterclasses, this is huge.

581
00:31:37.780 --> 00:31:41.500
I think we actually have, I'm just

582
00:31:41.500 --> 00:31:42.940
going to put Lucia on the spot here.

583
00:31:42.940 --> 00:31:45.980
Don't we have a phone number?

584
00:31:45.980 --> 00:31:47.460
OK, we can easily add one.

585
00:31:47.460 --> 00:31:48.740
I thought we had a phone number.

586
00:31:48.740 --> 00:31:51.180
I feel like someone had asked for that.

587
00:31:51.180 --> 00:31:54.700
But we could add a phone number here.

588
00:31:54.700 --> 00:31:57.540
And then that way, it would also just record it

589
00:31:57.540 --> 00:31:58.700
with their account.

590
00:31:58.700 --> 00:32:00.780
My audience over 50, we just need

591
00:32:00.780 --> 00:32:05.100
to get them like 100 different ways to access the information.

592
00:32:05.100 --> 00:32:09.820
So if we can nail this market, we'll all be abjects.

593
00:32:09.820 --> 00:32:12.620
Yeah, I'm thinking potentially we

594
00:32:12.620 --> 00:32:15.020
will have this with the password.

595
00:32:15.020 --> 00:32:18.300
And then in the future, it would be like you would just

596
00:32:18.300 --> 00:32:19.420
put your phone number in.

597
00:32:19.420 --> 00:32:22.060
And then it would tell if it's like a new user or not.

598
00:32:22.060 --> 00:32:24.260
And then you could fill out like your email address

599
00:32:24.260 --> 00:32:25.420
and your name and hit Save.

600
00:32:25.420 --> 00:32:28.420
Because you don't even have to create a password.

601
00:32:28.420 --> 00:32:31.020
That could be down the way.

602
00:32:31.020 --> 00:32:32.980
That could be a good way to get you through it.

603
00:32:32.980 --> 00:32:35.340
But adding the phone number is like a pretty quick thing

604
00:32:35.340 --> 00:32:38.700
we could probably add soon.

605
00:32:38.700 --> 00:32:40.580
Thank you.

606
00:32:40.580 --> 00:32:42.900
Keeping it somewhat vague, because typically I'm

607
00:32:42.900 --> 00:32:44.900
like, we'll do it this week.

608
00:32:44.900 --> 00:32:46.100
But everybody's on the call.

609
00:32:46.100 --> 00:32:48.500
So I'm being nice to our team.

610
00:32:48.500 --> 00:32:49.980
We're not like random deadlines.

611
00:32:49.980 --> 00:32:51.500
But yeah, that's something I know

612
00:32:51.500 --> 00:32:53.860
that you're not the first person to ask for that.

613
00:32:53.860 --> 00:32:56.660
So in that case, yes.

614
00:32:56.660 --> 00:32:59.420
Then one of the things when that user comes in,

615
00:32:59.420 --> 00:33:00.580
you could go to Tulio.

616
00:33:00.580 --> 00:33:03.340
And you would pull that field potentially could come in as

617
00:33:03.340 --> 00:33:04.860
well into Zapier.

618
00:33:04.860 --> 00:33:07.180
And then you could trigger a welcome right

619
00:33:07.180 --> 00:33:09.580
on the registration here.

620
00:33:09.580 --> 00:33:13.540
So cool.

621
00:33:13.540 --> 00:33:14.620
Thank you.

622
00:33:14.620 --> 00:33:17.180
Yeah, very good.

623
00:33:17.180 --> 00:33:17.660
Cool.

624
00:33:17.660 --> 00:33:21.100
So that is everything.

625
00:33:21.100 --> 00:33:22.860
I was going to just share, obviously

626
00:33:22.860 --> 00:33:24.380
we talked about the group.

627
00:33:24.380 --> 00:33:26.780
We have updated everybody.

628
00:33:26.780 --> 00:33:28.500
Everybody's app has gone to 220.

629
00:33:28.500 --> 00:33:30.860
I think they actually all got approved last night,

630
00:33:30.860 --> 00:33:31.860
at least on iOS.

631
00:33:31.860 --> 00:33:35.500
I think Android may be a day or two behind.

632
00:33:35.500 --> 00:33:38.380
But we've been updated to this.

633
00:33:38.380 --> 00:33:41.020
Really just one big thing that we did

634
00:33:41.020 --> 00:33:46.300
is we've made the new courses tool available.

635
00:33:46.300 --> 00:33:49.580
So if you go to your groups now and you go here,

636
00:33:49.580 --> 00:33:52.100
there's actually this little new checkbox

637
00:33:52.100 --> 00:33:54.500
that just got added this morning.

638
00:33:54.500 --> 00:33:56.100
So you guys have that before your call.

639
00:33:56.100 --> 00:33:57.460
So you can turn that on.

640
00:33:57.460 --> 00:34:01.220
I highly recommend you not using this in production

641
00:34:01.220 --> 00:34:03.660
for a real use.

642
00:34:03.660 --> 00:34:06.220
It's not that the data is going to go away or anything.

643
00:34:06.220 --> 00:34:09.219
But it's definitely still experimental.

644
00:34:09.260 --> 00:34:12.420
So what I would do is create a brand new test group.

645
00:34:12.420 --> 00:34:15.900
In here, you can make it private, turn on the courses,

646
00:34:15.900 --> 00:34:18.179
add yourself to it.

647
00:34:18.179 --> 00:34:20.380
And I think you can actually make it hidden.

648
00:34:20.380 --> 00:34:22.060
I forget if that will work.

649
00:34:22.060 --> 00:34:23.860
I believe it does work to make it hidden

650
00:34:23.860 --> 00:34:26.580
to where no one sees it.

651
00:34:26.580 --> 00:34:32.580
And then you could go in, add yourself to that group.

652
00:34:32.580 --> 00:34:36.580
So if I go here, put myself to the test group.

653
00:34:36.580 --> 00:34:37.080
Oops.

654
00:34:42.780 --> 00:34:43.820
Cool.

655
00:34:43.820 --> 00:34:45.139
And then we came back.

656
00:34:45.139 --> 00:34:46.179
I forgot I signed out.

657
00:34:49.540 --> 00:34:50.219
You can go in.

658
00:34:50.219 --> 00:34:52.380
And I'll just show you a really quick demo of this.

659
00:34:52.380 --> 00:34:54.179
I think we talked about it on another call.

660
00:34:54.179 --> 00:34:56.860
So I won't go through all the details of every little thing

661
00:34:56.860 --> 00:34:59.660
that's been changed in the app.

662
00:34:59.660 --> 00:35:01.260
But.

663
00:35:00.000 --> 00:35:09.040
There's our test group, so I went ahead and started one here today, and you can come,

664
00:35:09.040 --> 00:35:14.560
once this is turned on, you can actually go in here, hit the new course, you can say like my new

665
00:35:14.560 --> 00:35:24.560
course, you can upload an image here, and we pick that there, and then you're kind of building the

666
00:35:24.560 --> 00:35:30.640
course here, so you can click into the course now, then click your add your first module,

667
00:35:31.760 --> 00:35:37.280
very similar maybe to some other tools, but this could say like, you know, getting started,

668
00:35:38.240 --> 00:35:42.960
save, and then in here I can add my first piece of content, and be like, you know what, this

669
00:35:44.800 --> 00:35:52.640
video, and then you can write and kind of upload your content, there's content here for like,

670
00:35:52.640 --> 00:35:56.960
if you want to upload a video, I believe that is still one of the things that's

671
00:35:56.960 --> 00:36:02.000
kind of pending being worked, but if you want to add like a video url, if you have a download

672
00:36:02.960 --> 00:36:09.520
link, like download this pdf, other things like that, adding a searchy video, if you're using

673
00:36:09.520 --> 00:36:13.920
searchy, and you can put the searchy id right there, and so, and then of course like upload

674
00:36:13.920 --> 00:36:19.760
the image, and then one of the very experimental things we have is a thing called attachments,

675
00:36:20.480 --> 00:36:26.720
so you can add something here that says like, download this, and then you can, you know,

676
00:36:26.720 --> 00:36:33.200
have it set to like, I'm just going to have it used for this picture, and so it's going to create

677
00:36:33.200 --> 00:36:40.480
a button here, and I can hit save, and then I can add another one, which maybe says like, go to like

678
00:36:41.440 --> 00:36:48.480
google.com, and I can say like google, and hit save, and so when we save this, and I want to

679
00:36:48.480 --> 00:36:56.320
go back to the, how this looks, you have, click the view mode at the top, now I have this like

680
00:36:56.320 --> 00:37:00.880
attachments tab, and I can have little things here where if I click on this, it like takes people to

681
00:37:00.880 --> 00:37:06.800
google, or if I click on this picture, it takes people to the download link I shared, and there's

682
00:37:06.800 --> 00:37:11.840
an infinite amount of attachments, because a lot of this, this is a huge thing that people were

683
00:37:11.840 --> 00:37:17.760
asking for, is like, we were having to have a video up here, and then you'd have to have like

684
00:37:17.760 --> 00:37:22.480
another, like watch this video, and then like a different lesson that would say like, download this,

685
00:37:22.480 --> 00:37:28.560
this pdf as a second item, but a lot of times like, you have one thing you want to teach them, and then

686
00:37:28.560 --> 00:37:33.760
a bunch of things they need to like, take action on, so you can label these however you want, so

687
00:37:33.760 --> 00:37:40.400
pretty cool feature. We also noticed we like, on desktop in particular, we found that like, most

688
00:37:40.400 --> 00:37:45.120
people, if they're going to sit and like, get work done, they're probably on their desktop, they're

689
00:37:45.120 --> 00:37:50.720
probably not going to be like, going for a run, or at the gym, and then like, trying to finish your course.

690
00:37:51.280 --> 00:37:56.480
I mean, they can, and that's a possibility, that's why we have the app, but we feel like the community

691
00:37:56.480 --> 00:38:01.360
is really where that's going to be strong on the, on the app, and then kind of as a backup, you can

692
00:38:01.360 --> 00:38:07.520
jump into the courses on your phone, on your mobile device, but specifically on desktop, we've made it

693
00:38:07.520 --> 00:38:12.000
very wide, as you can see, so we've kind of split everything out, and if I was even on a bigger

694
00:38:12.000 --> 00:38:17.600
screen, it kind of gets even larger, and the comments, we just swung out to the right here,

695
00:38:17.600 --> 00:38:22.720
so people can leave, you know, comments there, ask questions, all that type of stuff,

696
00:38:24.640 --> 00:38:31.600
cool, so you're kind of in like, a view mode, I can mark that as completed, let's see if that works,

697
00:38:33.760 --> 00:38:38.800
and then keep going from there, so there's a little like, UI things, you guys definitely give us

698
00:38:38.800 --> 00:38:46.160
feedback, if you want, we're still, we're still solving a lot of things with this, so, but you guys

699
00:38:46.160 --> 00:38:51.200
can play with it, I did tell you, you guys would get early access to all this, so just turn it on

700
00:38:51.200 --> 00:39:02.000
in your, your dashboard, and you can check it out, play with it, sweet, there's that, we had some

701
00:39:02.000 --> 00:39:06.800
other bugs and stuff, where people were seeing chat enabled, even though it was disabled, so just

702
00:39:06.800 --> 00:39:13.440
little fixes there, one thing that we liked specifically for your app, we actually had,

703
00:39:14.000 --> 00:39:20.560
previously had like, your logo was like, inside this drop down, so now if you do have a wider

704
00:39:20.560 --> 00:39:26.160
logo, or something that's not like, shorter and wider, this actually looks a little better, we've

705
00:39:26.160 --> 00:39:29.920
moved this out to the left, and then that little drop down to pick which group, so it should read

706
00:39:29.920 --> 00:39:37.360
like, tribe social app owners, or tribe social, you know, real estate, or whatever, so it kind of keeps

707
00:39:37.360 --> 00:39:44.960
your brand on the side, so experimenting with that is a new change, but a couple other things

708
00:39:44.960 --> 00:39:51.520
we're working on, we're wrapping on, wrapping up courses 2.0, the beta, so just getting more updates

709
00:39:51.520 --> 00:39:57.600
with that, a big thing is like, being able to share links in the feed, that are clickable, so when

710
00:39:57.600 --> 00:39:59.920
admins share links, we're going to have those

711
00:40:00.000 --> 00:40:03.600
be clickable, that's been a huge request.

712
00:40:03.600 --> 00:40:06.920
And so and then a bunch of other little fixes we're putting in.

713
00:40:06.920 --> 00:40:09.600
So that's what we're working on.

714
00:40:09.600 --> 00:40:13.000
But we can, if you need to go, this is a good time to hop off

715
00:40:13.000 --> 00:40:14.640
or we will take questions.

716
00:40:14.640 --> 00:40:17.040
I'm happy to hang out the next 15 minutes,

717
00:40:17.040 --> 00:40:18.280
help you guys however we can.

718
00:40:21.640 --> 00:40:22.400
Hey, Bruce.

719
00:40:22.400 --> 00:40:27.000
Yeah, I have a question regarding an issue

720
00:40:27.000 --> 00:40:28.920
that we had several versions ago.

721
00:40:28.920 --> 00:40:31.920
Us was, we just ended up deciding

722
00:40:31.920 --> 00:40:36.040
to turn explore groups on because we had so many groups

723
00:40:36.040 --> 00:40:41.280
that we wanted to make available but to certain tiered

724
00:40:41.280 --> 00:40:44.040
individuals.

725
00:40:44.040 --> 00:40:50.520
But we also didn't want them to see those groups.

726
00:40:50.520 --> 00:40:52.920
We want them to be hidden.

727
00:40:52.920 --> 00:40:57.120
So we were having trouble making them hidden.

728
00:40:57.120 --> 00:40:58.880
Is that something that's actually

729
00:40:58.880 --> 00:41:05.040
been fixed or addressed in terms of the, yeah.

730
00:41:05.040 --> 00:41:08.000
Yeah, it was just getting out just a little bit.

731
00:41:08.000 --> 00:41:10.160
But I think you're saying like you had,

732
00:41:10.160 --> 00:41:14.880
you turned the explore groups off completely.

733
00:41:14.880 --> 00:41:20.680
I know that we did change one thing where now

734
00:41:21.040 --> 00:41:25.160
only public groups are here.

735
00:41:25.160 --> 00:41:28.760
So basically, we took the private groups off completely,

736
00:41:28.760 --> 00:41:29.960
off the explore groups.

737
00:41:36.120 --> 00:41:39.600
That should solve it for you.

738
00:41:39.600 --> 00:41:42.920
Because we want them to be there, not necessarily else.

739
00:41:45.760 --> 00:41:46.480
Sorry, yeah.

740
00:41:46.480 --> 00:41:49.080
Yeah, I was cutting in and out just a little bit, but I'll.

741
00:42:01.880 --> 00:42:03.280
I don't know if we lost you or not,

742
00:42:03.280 --> 00:42:06.160
but we can definitely help you out.

743
00:42:06.160 --> 00:42:07.480
Or shoot me a text after this.

744
00:42:07.480 --> 00:42:08.760
We can help look at it.

745
00:42:08.760 --> 00:42:11.400
I think basically, we're just trying to figure out

746
00:42:11.400 --> 00:42:12.160
what's going on.

747
00:42:12.160 --> 00:42:12.920
We can definitely help you out.

748
00:42:12.920 --> 00:42:14.120
Or shoot me a text after this.

749
00:42:14.120 --> 00:42:15.400
We can help look at it.

750
00:42:15.400 --> 00:42:18.560
I think basically, the thing is we have turned,

751
00:42:18.560 --> 00:42:21.440
we did change this to where it used to be all groups used

752
00:42:21.440 --> 00:42:24.120
to be able to show up there.

753
00:42:24.120 --> 00:42:27.240
But now we've set it like if you have public groups like this

754
00:42:27.240 --> 00:42:29.800
where you want people to be able to see them,

755
00:42:29.800 --> 00:42:32.400
you can make them public, which I think most of your groups

756
00:42:32.400 --> 00:42:34.000
for you guys are private.

757
00:42:34.000 --> 00:42:36.800
So they should not show up there.

758
00:42:36.800 --> 00:42:39.480
Bruce, on that feature, is there a way

759
00:42:39.480 --> 00:42:44.760
to have groups seen but that they can't access?

760
00:42:44.760 --> 00:42:47.920
So we want all our people to see everything,

761
00:42:47.920 --> 00:42:49.120
try to get into it.

762
00:42:49.120 --> 00:42:52.280
And it's like, no, no, no, no, no.

763
00:42:52.280 --> 00:42:53.560
You need to buy this thing.

764
00:42:53.560 --> 00:42:58.680
Yes, you need to buy this tabletop thing.

765
00:42:58.680 --> 00:43:01.080
That's actually how it was working before we changed it.

766
00:43:01.080 --> 00:43:05.960
So we should move it back or have the option

767
00:43:05.960 --> 00:43:09.200
to basically feature private groups.

768
00:43:10.160 --> 00:43:15.120
That was initially my thoughts is you can get to this group,

769
00:43:15.120 --> 00:43:16.840
but you can't get to the other 10 groups.

770
00:43:16.840 --> 00:43:18.600
And these other 10 look amazing.

771
00:43:18.600 --> 00:43:21.120
And when I click on it, it should pop up

772
00:43:21.120 --> 00:43:25.280
with some message about instead of saying join group,

773
00:43:25.280 --> 00:43:29.680
it should say learn more, I think is how it should work.

774
00:43:29.680 --> 00:43:32.960
Right now, if I made this private.

775
00:43:32.960 --> 00:43:33.760
My god.

776
00:43:33.760 --> 00:43:36.200
Yeah.

777
00:43:36.200 --> 00:43:42.320
So right now, if you were to make it private,

778
00:43:42.320 --> 00:43:43.560
it just wouldn't show up here.

779
00:43:43.560 --> 00:43:45.520
But I think what we'll try to do is maybe

780
00:43:45.520 --> 00:43:50.360
make that as an option to where you can decide,

781
00:43:50.360 --> 00:43:52.800
yes, you can turn explore groups on, but also as an option,

782
00:43:52.800 --> 00:43:57.240
do you want to also show like maybe it's

783
00:43:57.240 --> 00:44:01.280
like enable explore groups for public groups

784
00:44:01.280 --> 00:44:03.960
and then also enable explore groups for private groups

785
00:44:03.960 --> 00:44:07.480
as like two toggles potentially in your settings.

786
00:44:07.480 --> 00:44:09.240
That's how I would maybe think about it.

787
00:44:09.240 --> 00:44:11.960
So right now, we have like just on or off.

788
00:44:11.960 --> 00:44:15.960
We probably need one that's like public groups, yes or no,

789
00:44:15.960 --> 00:44:17.480
and private groups, yes or no.

790
00:44:17.480 --> 00:44:19.520
Because private groups do work exactly how

791
00:44:19.520 --> 00:44:22.400
you were asking for it.

792
00:44:22.400 --> 00:44:24.720
Yeah.

793
00:44:24.720 --> 00:44:30.560
Yeah, that's probably what we would be more interested in

794
00:44:30.560 --> 00:44:34.960
because we have the difference between people

795
00:44:34.960 --> 00:44:39.720
who are sort of paid community members that are on the app

796
00:44:39.720 --> 00:44:44.200
that then we'd want them to be upsold, the opportunity

797
00:44:44.200 --> 00:44:48.760
to upsell and to see groups that they could potentially

798
00:44:48.760 --> 00:44:53.040
be a part of in an upsell situation versus members

799
00:44:53.040 --> 00:44:58.640
on the app that are basically free and have not purchased.

800
00:44:58.640 --> 00:45:00.880
And so, yeah.

801
00:45:00.000 --> 00:45:04.200
having the difference between private groups being enabled

802
00:45:04.200 --> 00:45:10.200
on Explore versus public groups being able to be explored

803
00:45:10.200 --> 00:45:13.000
would make sense, I think, probably for us as well.

804
00:45:13.000 --> 00:45:16.760
Yeah, we can look at that.

805
00:45:16.760 --> 00:45:20.680
We'll track that as a, that's also a very easy thing

806
00:45:20.680 --> 00:45:21.200
to change.

807
00:45:21.200 --> 00:45:24.360
That's a 15 minute, 20 minute change.

808
00:45:24.360 --> 00:45:28.960
So I think basically just giving a much more granular thing.

809
00:45:29.400 --> 00:45:32.320
So, cool.

810
00:45:32.320 --> 00:45:34.240
I had another question when you're ready.

811
00:45:34.240 --> 00:45:38.000
Yeah, go for it.

812
00:45:38.000 --> 00:45:50.240
With regard to the course, the new course function,

813
00:45:50.240 --> 00:45:52.840
when do you suppose, we're just going

814
00:45:52.840 --> 00:45:55.440
to wait to say this is now at a beta

815
00:45:55.440 --> 00:46:01.200
and you're going to tell us when that should be reliable

816
00:46:01.200 --> 00:46:03.880
as a course building tool?

817
00:46:03.880 --> 00:46:07.280
Yeah, I think we're a week or two potentially.

818
00:46:07.280 --> 00:46:08.720
Like, it's not months.

819
00:46:08.720 --> 00:46:10.920
I think we're down to weeks.

820
00:46:10.920 --> 00:46:17.760
So this was way, way more work than we anticipated.

821
00:46:17.760 --> 00:46:20.680
I think we thought this was like a six week project.

822
00:46:20.680 --> 00:46:24.120
And I'm pretty sure we're past like 12 weeks at this point.

823
00:46:24.200 --> 00:46:26.840
It just snowballed into a lot.

824
00:46:26.840 --> 00:46:32.160
And so we want to make sure that just that this last few,

825
00:46:32.160 --> 00:46:34.080
because it's down to like a handful of bugs.

826
00:46:34.080 --> 00:46:38.680
Like if you were to maybe use it without uploading video,

827
00:46:38.680 --> 00:46:41.800
let's say you were using Searchy or you were using like a YouTube

828
00:46:41.800 --> 00:46:45.520
or Vimeo embed, that actually should work pretty well

829
00:46:45.520 --> 00:46:46.680
right now.

830
00:46:46.680 --> 00:46:49.080
It's just when you want to upload a piece of content

831
00:46:49.080 --> 00:46:50.760
through the app, there's some issues

832
00:46:50.760 --> 00:46:52.600
with like very large files.

833
00:46:52.640 --> 00:46:54.800
So we're down to like that one thing,

834
00:46:54.800 --> 00:46:57.360
which we should be able to solve.

835
00:46:57.360 --> 00:47:01.280
So cool.

836
00:47:01.280 --> 00:47:03.400
But and the other thing, someone else

837
00:47:03.400 --> 00:47:05.760
asked as well, what's the difference between the training

838
00:47:05.760 --> 00:47:07.560
tab and this?

839
00:47:07.560 --> 00:47:10.040
There are definitely two separate, totally separate

840
00:47:10.040 --> 00:47:11.600
tabs.

841
00:47:11.600 --> 00:47:13.280
We've kept them that way because it

842
00:47:13.280 --> 00:47:16.600
doesn't mean that you have to move to this new tool.

843
00:47:16.600 --> 00:47:21.640
A lot of people are using the training tab.

844
00:47:21.640 --> 00:47:28.800
So if you go here, or let me grab one that is using it,

845
00:47:28.800 --> 00:47:31.880
you technically can have these things live side by side.

846
00:47:31.880 --> 00:47:34.560
So for this example in this demo here,

847
00:47:34.560 --> 00:47:37.440
I've got this is the old one, which

848
00:47:37.440 --> 00:47:43.000
is using all the data and information from your dashboard

849
00:47:43.000 --> 00:47:45.800
over here, like this content management side.

850
00:47:45.800 --> 00:47:47.920
And then we've also got courses enabled.

851
00:47:47.920 --> 00:47:51.120
So you may probably never need to have both turned on the way

852
00:47:51.120 --> 00:47:52.640
that I have it right here.

853
00:47:52.640 --> 00:47:56.120
But the idea is that they could sit side by side,

854
00:47:56.120 --> 00:47:59.840
and you could either use one or the other or both.

855
00:47:59.840 --> 00:48:01.840
And then the next feature, of course,

856
00:48:01.840 --> 00:48:03.160
that you guys are probably going to be like,

857
00:48:03.160 --> 00:48:04.360
well, how do I hit a button?

858
00:48:04.360 --> 00:48:06.800
And like all my course content magically

859
00:48:06.800 --> 00:48:09.040
just appears over here.

860
00:48:09.040 --> 00:48:11.640
Yes, we're working on that in August.

861
00:48:11.640 --> 00:48:14.560
That's a feature that another client has sponsored.

862
00:48:14.560 --> 00:48:18.240
And so you will also be able to do that.

863
00:48:18.280 --> 00:48:21.640
It's where you can hit Migrate and push everything over.

864
00:48:21.640 --> 00:48:24.760
Taking all the content and the chat and everything

865
00:48:24.760 --> 00:48:27.320
and moving it over there, not a big issue at all.

866
00:48:27.320 --> 00:48:28.600
That's very easy.

867
00:48:28.600 --> 00:48:30.760
The problem is that you've probably got people that

868
00:48:30.760 --> 00:48:32.920
are like this example, where this person is

869
00:48:32.920 --> 00:48:35.240
38% through their course.

870
00:48:35.240 --> 00:48:37.360
If we were to move it to here, they

871
00:48:37.360 --> 00:48:40.080
would lose where they are in the course.

872
00:48:40.080 --> 00:48:42.600
So we obviously aren't going to let that happen.

873
00:48:42.600 --> 00:48:45.440
We will have it to where it keeps everybody's progress.

874
00:48:45.440 --> 00:48:47.080
If you've marked something as completed,

875
00:48:47.080 --> 00:48:49.680
we'll keep it marked as completed, that type of thing.

876
00:48:49.680 --> 00:48:53.600
So that's something we're going to work on as well in August.

877
00:48:57.400 --> 00:48:59.520
Cool.

878
00:48:59.520 --> 00:49:00.880
One other question for me.

879
00:49:03.560 --> 00:49:07.840
One of the biggest pain points for our community

880
00:49:07.840 --> 00:49:12.680
is our community is highly engaged,

881
00:49:12.680 --> 00:49:15.360
especially in the comments.

882
00:49:15.360 --> 00:49:20.120
And I just want to just make sure I'm updated properly.

883
00:49:20.120 --> 00:49:27.680
Do we have the ability to react to comments of a comment

884
00:49:27.680 --> 00:49:30.360
or posts and then you have comments?

885
00:49:30.360 --> 00:49:33.680
So that's a huge game changer for us

886
00:49:33.680 --> 00:49:41.000
to be able to react to comments in a post.

887
00:49:41.000 --> 00:49:42.560
Yes.

888
00:49:42.560 --> 00:49:44.680
We talked about this actually last week

889
00:49:44.680 --> 00:49:46.800
with another client.

890
00:49:46.800 --> 00:49:48.640
The suggestion came that everybody

891
00:49:48.640 --> 00:49:52.840
is very used to Slack at this point

892
00:49:52.840 --> 00:49:55.360
and how Slack notifications work.

893
00:49:55.360 --> 00:49:59.160
So yeah, basically, I think that that's

894
00:49:59.160 --> 00:50:01.080
kind of how we would.

895
00:50:00.000 --> 00:50:01.000
imagine they would work.

896
00:50:01.000 --> 00:50:05.440
So something kind of like this, where you would have this

897
00:50:05.440 --> 00:50:07.880
message here from Lucian, I could hit the plus button,

898
00:50:07.880 --> 00:50:11.080
I can heart something, or I can uncheck it.

899
00:50:11.080 --> 00:50:11.840
Yeah.

900
00:50:11.840 --> 00:50:12.680
Something like that.

901
00:50:12.680 --> 00:50:14.720
But I think we're going to do it in two places,

902
00:50:14.720 --> 00:50:16.320
is what we've been thinking about,

903
00:50:16.320 --> 00:50:19.640
was having it, yes, on the post here.

904
00:50:19.640 --> 00:50:22.400
So instead of just the Like button,

905
00:50:22.400 --> 00:50:27.080
and I know, of course, that this just keeps increasing,

906
00:50:27.080 --> 00:50:29.200
we will have something where it's like,

907
00:50:29.200 --> 00:50:31.600
you can maybe have a thumbs up as the default,

908
00:50:31.600 --> 00:50:33.960
but you can also just hit a plus button,

909
00:50:33.960 --> 00:50:37.080
and then pick a new emoji, and do a shocked face,

910
00:50:37.080 --> 00:50:40.960
or whatever, the celebrate emoji.

911
00:50:40.960 --> 00:50:43.560
And then I think we'll do the same thing in the comments

912
00:50:43.560 --> 00:50:44.240
as well.

913
00:50:44.240 --> 00:50:48.360
So if there's a comment here, or I

914
00:50:48.360 --> 00:50:52.880
think I've got some with content in it.

915
00:50:52.880 --> 00:50:56.760
So if you grab something with comments,

916
00:50:56.760 --> 00:51:00.400
grab here, basically on that detail page.

917
00:51:00.400 --> 00:51:01.880
So if this one has here, we'd just

918
00:51:01.880 --> 00:51:04.600
put the same little plus button, maybe down here,

919
00:51:04.600 --> 00:51:07.400
to where you can, just like you can in Slack,

920
00:51:07.400 --> 00:51:09.840
I think is how we're thinking, under the message.

921
00:51:09.840 --> 00:51:13.720
And you could toggle these on and off.

922
00:51:13.720 --> 00:51:19.160
So we'll probably do that soon-ish.

923
00:51:19.160 --> 00:51:20.160
Yeah.

924
00:51:20.160 --> 00:51:22.560
Yeah.

925
00:51:22.560 --> 00:51:24.000
Initially, we had talked about it.

926
00:51:24.000 --> 00:51:28.200
It's a game-changer for us, because of the type of it.

927
00:51:28.200 --> 00:51:30.120
OK, cool.

928
00:51:30.120 --> 00:51:32.680
It's a game-changer, because of just the level of engagement

929
00:51:32.680 --> 00:51:36.320
that we're having with our customers, and our people.

930
00:51:36.320 --> 00:51:38.560
That would just be enormous.

931
00:51:41.960 --> 00:51:42.760
Cool, yeah.

932
00:51:42.760 --> 00:51:47.320
I know everybody's like, emojis are like half the way

933
00:51:47.320 --> 00:51:48.440
people communicate now.

934
00:51:48.440 --> 00:51:52.760
So you can say a lot with just an emoji.

935
00:51:52.800 --> 00:51:58.880
Well, also, on that note, in regards to responding,

936
00:51:58.880 --> 00:52:00.800
I've noticed that we can just only respond once.

937
00:52:00.800 --> 00:52:06.840
And they can't reply to ours once we have put a comment in.

938
00:52:06.840 --> 00:52:10.240
So it's not conversational.

939
00:52:10.240 --> 00:52:13.960
Would there be any opportunity for that in the future?

940
00:52:13.960 --> 00:52:18.000
And also, is there a searchability option?

941
00:52:18.000 --> 00:52:20.840
We just have recently, especially

942
00:52:20.840 --> 00:52:24.160
with a whole bunch of new people coming in,

943
00:52:24.160 --> 00:52:25.840
they're like, I can't see my comment.

944
00:52:25.840 --> 00:52:28.200
And then they're scrolling, and then they find it.

945
00:52:28.200 --> 00:52:30.640
But after they read it, it scrolls back to the top.

946
00:52:30.640 --> 00:52:36.120
So we're getting some tickets on that on our end.

947
00:52:36.120 --> 00:52:36.800
OK.

948
00:52:36.800 --> 00:52:40.080
To search their own comments, or search for somebody.

949
00:52:40.080 --> 00:52:44.320
Yeah, I mean, we should be able to definitely chat with,

950
00:52:44.320 --> 00:52:47.720
like, there should be a lot, like,

951
00:52:47.720 --> 00:52:50.040
be able to do back and forth.

952
00:52:50.040 --> 00:52:51.480
Let me just share my screen here.

953
00:52:55.400 --> 00:52:57.520
So if you did an initial post, like, someone

954
00:52:57.520 --> 00:53:02.360
should be able to go in here and say, like, this is my reply.

955
00:53:02.360 --> 00:53:08.280
And then you can keep replying another reply here.

956
00:53:08.280 --> 00:53:10.000
So people can keep chatting.

957
00:53:10.000 --> 00:53:12.360
Is that what you're asking?

958
00:53:12.360 --> 00:53:14.440
Correct, yes.

959
00:53:14.440 --> 00:53:17.120
So you're saying it's not working like this for you?

960
00:53:17.120 --> 00:53:18.040
Or you want to?

961
00:53:18.040 --> 00:53:21.720
We've had comments that they've only been able to do it once,

962
00:53:21.720 --> 00:53:25.480
and then the other person couldn't reply back.

963
00:53:25.480 --> 00:53:26.240
OK.

964
00:53:26.240 --> 00:53:28.800
And this is from our coaches that really

965
00:53:28.800 --> 00:53:31.320
take care of our community.

966
00:53:31.320 --> 00:53:33.080
Yeah.

967
00:53:33.080 --> 00:53:36.880
I would bet anything that it's because the reply button is

968
00:53:36.880 --> 00:53:39.320
up here, and that is confusing people.

969
00:53:41.880 --> 00:53:44.440
So you click Reply up there, and they're probably,

970
00:53:44.440 --> 00:53:47.120
if we put a reply, put the same exact button down there,

971
00:53:47.880 --> 00:53:49.200
they would think it was working.

972
00:53:51.680 --> 00:53:54.200
But it's the same feature.

973
00:53:54.200 --> 00:53:57.400
Because it probably means, like, yeah, let me know about that.

974
00:53:57.400 --> 00:54:00.040
Because basically, if it is working,

975
00:54:00.040 --> 00:54:03.160
it looks like it's probably a UI issue where

976
00:54:03.160 --> 00:54:06.000
it's just confusing them.

977
00:54:06.000 --> 00:54:10.160
Or if I want to put something after another reply,

978
00:54:10.160 --> 00:54:13.360
it maybe isn't intuitive that you hit this Reply button

979
00:54:13.360 --> 00:54:22.960
to do a third reply, something like that.

980
00:54:22.960 --> 00:54:25.760
So they couldn't.

981
00:54:25.760 --> 00:54:29.320
So that would be the original comment.

982
00:54:29.320 --> 00:54:31.600
Would they be able to comment on the other comment

983
00:54:31.600 --> 00:54:35.880
if there was subsequent comments?

984
00:54:35.880 --> 00:54:40.400
Yeah, so if this was the second main comment,

985
00:54:40.400 --> 00:54:42.520
so we'd start up with a new thread,

986
00:54:42.560 --> 00:54:46.080
and then you can reply here, or reply to new.

987
00:54:47.960 --> 00:54:49.640
I'm just trying to figure out ways so we can just

988
00:54:49.640 --> 00:54:52.440
educate our coaches.

989
00:54:52.440 --> 00:54:55.640
So we can also find people.

990
00:54:55.640 --> 00:54:56.320
Yeah, I'm not sure.

991
00:54:56.320 --> 00:54:57.640
I think it's a UI issue.

992
00:54:57.640 --> 00:54:59.400
I think the feature you want is there.

993
00:54:59.400 --> 00:55:01.520
I think the way that it's working is there.

994
00:55:00.000 --> 00:55:04.000
that's being displayed is probably not intuitive.

995
00:55:04.000 --> 00:55:05.760
So we can look into that.

996
00:55:05.760 --> 00:55:10.920
I only say that because that means it's an easy thing to fix.

997
00:55:10.920 --> 00:55:14.520
We can use this reference here, I think, for Facebook.

998
00:55:17.920 --> 00:55:23.640
They have the, if I go comment here,

999
00:55:23.640 --> 00:55:25.680
so I think that under each reply, that's

1000
00:55:25.680 --> 00:55:26.840
what I was trying to get to.

1001
00:55:26.840 --> 00:55:28.840
So they have, see how they've just put the reply

1002
00:55:28.840 --> 00:55:30.360
button under each one?

1003
00:55:30.360 --> 00:55:35.080
That's probably what's needed right there.

1004
00:55:35.080 --> 00:55:40.160
So even though Facebook does let you go to three layers,

1005
00:55:40.160 --> 00:55:43.040
I don't think that's what you were saying.

1006
00:55:43.040 --> 00:55:46.160
I don't know if that's even necessary to go,

1007
00:55:46.160 --> 00:55:50.000
like, they have a main comment, and a comment sub-comment,

1008
00:55:50.000 --> 00:55:53.880
and then a sub-sub-comment.

1009
00:55:53.880 --> 00:55:56.800
So we can look into that.

1010
00:55:56.800 --> 00:55:59.360
But I think it's a matter of putting the reply

1011
00:55:59.360 --> 00:56:01.480
button underneath the reply.

1012
00:56:01.480 --> 00:56:02.600
It's probably what it is.

1013
00:56:05.960 --> 00:56:07.000
OK, well, thank you.

1014
00:56:07.000 --> 00:56:11.520
And also for the searching of people, or searching comments,

1015
00:56:11.520 --> 00:56:14.520
it's just that, yeah, sometimes we

1016
00:56:14.520 --> 00:56:17.000
get quite a few comments in a day,

1017
00:56:17.000 --> 00:56:20.000
and our coaches are staggered throughout the day

1018
00:56:20.000 --> 00:56:21.800
to comment on people's.

1019
00:56:21.880 --> 00:56:25.920
And so that was another thing that we're just seeing

1020
00:56:25.920 --> 00:56:28.360
where that might be at, too.

1021
00:56:28.360 --> 00:56:31.760
Yeah, I think one thing they could do,

1022
00:56:31.760 --> 00:56:34.400
we do have, like, if you're in the group,

1023
00:56:34.400 --> 00:56:39.280
let me jump into this one, and then we hit Group Settings,

1024
00:56:39.280 --> 00:56:42.120
you should see, like, the feed here.

1025
00:56:42.120 --> 00:56:46.120
So this is one kind of quick way to kind of quickly jump

1026
00:56:46.120 --> 00:56:49.840
between a lot of different posts.

1027
00:56:49.840 --> 00:56:52.120
And then you can click, like, View in App

1028
00:56:52.120 --> 00:56:55.760
and jump right to that post, and then click back if you want.

1029
00:56:58.480 --> 00:57:01.200
We could have something where it's, like, new comments.

1030
00:57:01.200 --> 00:57:04.560
Like, instead of feed, it could have, like, recent comments.

1031
00:57:04.560 --> 00:57:07.120
And you could just reply to it, like, quickly, like, rapid fire

1032
00:57:07.120 --> 00:57:09.760
reply.

1033
00:57:09.760 --> 00:57:11.160
That would probably be useful.

1034
00:57:11.160 --> 00:57:12.240
Ooh, that would be great.

1035
00:57:12.240 --> 00:57:14.440
Yeah, I'm sure our coaches would love that, especially

1036
00:57:14.440 --> 00:57:17.680
because they're all admins.

1037
00:57:17.680 --> 00:57:19.200
Yeah, OK, cool.

1038
00:57:19.200 --> 00:57:20.680
Thank you.

1039
00:57:20.680 --> 00:57:21.680
Good idea.

1040
00:57:21.680 --> 00:57:24.320
Sweet.

1041
00:57:24.320 --> 00:57:24.840
Let's see.

1042
00:57:27.760 --> 00:57:28.520
Awesome.

1043
00:57:28.520 --> 00:57:30.360
I see, Lucien, you had that response.

1044
00:57:30.360 --> 00:57:31.840
I'll maybe capture that.

1045
00:57:36.440 --> 00:57:40.400
So Bethany, if you do need help on that, like, let us maybe

1046
00:57:40.400 --> 00:57:43.560
open a ticket or something, and we can chat with you about it.

1047
00:57:43.560 --> 00:57:46.160
It looks like it's on Kajabi's side.

1048
00:57:46.160 --> 00:57:48.000
Or Lucien, if you had anything else

1049
00:57:48.000 --> 00:57:50.880
you were wanting to share about it.

1050
00:57:50.880 --> 00:57:54.720
Yeah, it does say it's on Kajabi's side.

1051
00:57:54.720 --> 00:57:59.480
But when I'm working through Zapier,

1052
00:57:59.480 --> 00:58:04.320
it's kind of confusing as far as what they want me to do.

1053
00:58:04.320 --> 00:58:10.560
That's where the, yeah, how to fix it.

1054
00:58:10.560 --> 00:58:18.680
Or whether it works better from ActiveCampaign to,

1055
00:58:18.680 --> 00:58:21.960
since you use that a lot, whether it works better

1056
00:58:21.960 --> 00:58:25.520
from ActiveCampaign to Tribe.

1057
00:58:25.520 --> 00:58:27.160
It could.

1058
00:58:27.160 --> 00:58:30.800
What I think, just based on Lucien's response there,

1059
00:58:30.800 --> 00:58:32.720
is you can use the formatter.

1060
00:58:32.720 --> 00:58:34.800
There's a Zapier formatter, which

1061
00:58:34.800 --> 00:58:38.400
you can just put the data into the right format.

1062
00:58:38.400 --> 00:58:41.360
It's probably like a time field or some field.

1063
00:58:41.360 --> 00:58:42.480
It was confusing.

1064
00:58:42.480 --> 00:58:45.240
It was confusing to work with the formatter.

1065
00:58:45.240 --> 00:58:46.440
I wasn't really.

1066
00:58:46.440 --> 00:58:48.800
Oh, yeah, no, it is very confusing.

1067
00:58:48.800 --> 00:58:50.960
I don't know how to do that.

1068
00:58:50.960 --> 00:58:52.400
Yeah.

1069
00:58:52.400 --> 00:58:55.080
I spent three hours yesterday trying to figure that out,

1070
00:58:55.080 --> 00:58:56.360
and I just couldn't.

1071
00:58:56.360 --> 00:58:58.040
See, this is why you should text me.

1072
00:58:58.040 --> 00:58:59.720
I'll help you out.

1073
00:58:59.720 --> 00:59:00.720
Don't spend three hours.

1074
00:59:00.720 --> 00:59:03.120
Thank you.

1075
00:59:03.120 --> 00:59:04.960
But yeah, we can look into that.

1076
00:59:05.560 --> 00:59:08.480
The formatter, I have also two wasted hours on it,

1077
00:59:08.480 --> 00:59:11.880
because it's not very intuitive.

1078
00:59:11.880 --> 00:59:12.480
It's powerful.

1079
00:59:12.480 --> 00:59:15.080
The other thing they say is to check your input,

1080
00:59:15.080 --> 00:59:17.040
like site ID and tag ID.

1081
00:59:17.040 --> 00:59:20.280
And if that is correct, really, it

1082
00:59:20.280 --> 00:59:22.960
would be like contacting Kajabi support and saying,

1083
00:59:22.960 --> 00:59:26.720
oh, your Zap integration appears to be broken.

1084
00:59:26.720 --> 00:59:30.560
Here's what I'm getting.

1085
00:59:30.560 --> 00:59:32.080
Cool.

1086
00:59:32.120 --> 00:59:33.040
Yeah, let us know.

1087
00:59:33.040 --> 00:59:36.000
We can help you with that.

1088
00:59:36.000 --> 00:59:37.840
I mean, you guys aren't using ActiveCampaign.

1089
00:59:37.840 --> 00:59:39.920
I think you're using just Kajabi right now.

1090
00:59:42.880 --> 00:59:45.240
No, I use ActiveCampaign.

1091
00:59:45.240 --> 00:59:51.640
I'm in the process of kind of migrating over to that.

1092
00:59:51.640 --> 00:59:54.560
More of a permanent fix for us.

1093
00:59:54.560 --> 00:59:55.240
Awesome.

1094
00:59:55.240 --> 00:59:56.840
OK.

1095
00:59:56.840 --> 00:59:57.760
Cool.

1096
00:59:57.760 --> 00:59:59.360
Well, if you get stuck, let me know.

1097
00:59:59.360 --> 01:00:01.360
I'd be happy to help.

1098
01:00:00.000 --> 01:00:00.240
Yeah.

1099
01:00:01.200 --> 01:00:01.560
Awesome.

1100
01:00:01.560 --> 01:00:01.920
Okay.

1101
01:00:03.040 --> 01:00:03.640
Appreciate it.

1102
01:00:03.760 --> 01:00:04.920
We'll talk soon, guys.

1103
01:00:05.380 --> 01:00:06.600
Let us know if you have any questions.

1104
01:00:06.840 --> 01:00:07.960
We'll be happy to help you guys out.

1105
01:00:08.520 --> 01:00:09.320
Thank you, Bruce.

1106
01:00:09.680 --> 01:00:11.560
Here's by and everyone, Cheryl.