WEBVTT 1 00:00:00.000 --> 00:00:02.800 I'll just, we'll just start and record stuff. 2 00:00:02.800 --> 00:00:05.360 So I wanted to show you guys just a little bit 3 00:00:05.360 --> 00:00:07.400 of a few things that we're working on 4 00:00:07.400 --> 00:00:09.960 and give you some sneak peek in that. 5 00:00:09.960 --> 00:00:12.040 I know that, I think we've sent the video already 6 00:00:12.040 --> 00:00:17.040 of like all the updates that are happening in the platform. 7 00:00:18.040 --> 00:00:22.520 And so let me just share my screen. 8 00:00:22.520 --> 00:00:24.400 I won't go through all those 9 00:00:24.400 --> 00:00:25.680 and I'd be happy to take any, 10 00:00:25.680 --> 00:00:27.600 you guys have feedback on anything, 11 00:00:27.840 --> 00:00:31.760 it's the new pop-up for the posts. 12 00:00:31.760 --> 00:00:33.320 It's like the new emojis. 13 00:00:33.320 --> 00:00:34.920 There's a couple other things we did. 14 00:00:34.920 --> 00:00:39.800 Go ahead and put back the tickets. 15 00:00:39.800 --> 00:00:42.000 So I can't actually show it to you on this one, 16 00:00:42.000 --> 00:00:45.640 but if I were to go to your app here, 17 00:00:46.800 --> 00:00:49.600 when you guys submit tickets to us, 18 00:00:49.600 --> 00:00:52.320 then they will actually show up here. 19 00:00:52.320 --> 00:00:54.920 If you click at the top, admin settings, 20 00:00:54.920 --> 00:00:56.400 there's a tickets tab. 21 00:00:57.360 --> 00:00:58.800 If you don't see it, just let us know, 22 00:00:58.800 --> 00:01:00.160 we'll just enable it, 23 00:01:00.160 --> 00:01:02.720 but you'll see each ticket that you've submitted 24 00:01:02.720 --> 00:01:05.800 and the status of what's going on with that. 25 00:01:05.800 --> 00:01:07.640 So this is just helpful. 26 00:01:07.640 --> 00:01:10.440 You can see this was submitted five days ago. 27 00:01:10.440 --> 00:01:13.080 And then we're working on some ways 28 00:01:13.080 --> 00:01:16.880 for you to tag this or email us about it. 29 00:01:16.880 --> 00:01:17.960 We're also working on some ways 30 00:01:17.960 --> 00:01:19.480 where when you do submit a ticket, 31 00:01:19.480 --> 00:01:22.400 it will email you back 32 00:01:22.400 --> 00:01:24.280 and then you can just reply to that ticket 33 00:01:24.280 --> 00:01:25.480 if you wanna add more. 34 00:01:25.520 --> 00:01:27.200 A lot of times you see one bug 35 00:01:27.200 --> 00:01:28.680 and then there's more screenshots 36 00:01:28.680 --> 00:01:30.440 or more Loom videos you wanna add. 37 00:01:30.440 --> 00:01:35.160 That's a good way to just keep tagging things for us. 38 00:01:35.160 --> 00:01:36.040 So that's there. 39 00:01:36.040 --> 00:01:37.680 You can also just, if you click new, 40 00:01:37.680 --> 00:01:39.040 it's gonna take you through a little form. 41 00:01:39.040 --> 00:01:40.520 I believe this is correct. 42 00:01:40.520 --> 00:01:43.000 Maybe this is the latest version. 43 00:01:43.000 --> 00:01:44.080 I know we changed it, 44 00:01:44.080 --> 00:01:47.560 but you can tag things as a bug or a feature request 45 00:01:47.560 --> 00:01:50.280 and fill out some things here. 46 00:01:50.280 --> 00:01:52.120 Just to give us, this helps us go to, 47 00:01:52.120 --> 00:01:55.160 it goes to Notion, it posts to our Slack account. 48 00:01:55.840 --> 00:01:57.520 So we get a high visibility. 49 00:01:57.520 --> 00:01:59.200 Also, if you're in Slack with us, 50 00:01:59.200 --> 00:02:02.800 you can obviously drop things in there, 51 00:02:02.800 --> 00:02:04.080 especially if it's just a quick question. 52 00:02:04.080 --> 00:02:06.440 But if we do ask you to make a ticket, 53 00:02:06.440 --> 00:02:08.440 you can also just, I think this URL 54 00:02:08.440 --> 00:02:12.120 is literally just tribe social slash ticket. 55 00:02:12.120 --> 00:02:13.720 So if you wanna bookmark that, 56 00:02:13.720 --> 00:02:18.240 you can just tap that and it will go right to the form. 57 00:02:18.240 --> 00:02:21.360 So you can bookmark it if you wanna have quick access. 58 00:02:21.360 --> 00:02:24.080 There is a critic, I think it's, is it critical? 59 00:02:24.080 --> 00:02:26.280 Sorry, I'm just, I'm putting the team on this. 60 00:02:26.280 --> 00:02:28.920 So if you hit slash critical on tribe, 61 00:02:28.920 --> 00:02:30.200 this is, would be like, 62 00:02:30.200 --> 00:02:33.320 hey, hundreds of users can't use the app. 63 00:02:33.320 --> 00:02:35.200 You guys are in the middle of some event or something 64 00:02:35.200 --> 00:02:36.760 and it's like not working. 65 00:02:36.760 --> 00:02:40.000 Obviously we're gonna probably jump in on Slack with you, 66 00:02:40.000 --> 00:02:43.920 but this is one like a fire alarm strategy. 67 00:02:43.920 --> 00:02:45.960 So you can fill this out. 68 00:02:45.960 --> 00:02:48.400 It goes to a number of places, Slack. 69 00:02:48.400 --> 00:02:52.520 I think we still text me a link of this. 70 00:02:52.520 --> 00:02:54.680 So I can even see it immediately, 71 00:02:54.680 --> 00:02:56.720 even if it's a weekend or a night. 72 00:02:56.720 --> 00:02:58.560 So that's also available 73 00:02:58.560 --> 00:03:01.400 and just helps to get all the relevant information. 74 00:03:01.400 --> 00:03:04.080 And then it'll create a ticket on our side in Notion. 75 00:03:04.080 --> 00:03:07.400 So a ticket like this, for example, when I click on it, 76 00:03:07.400 --> 00:03:08.880 we have it all tracked in Notion. 77 00:03:08.880 --> 00:03:11.000 So we can assign it to someone to a project. 78 00:03:11.000 --> 00:03:12.600 And then we take a bunch of notes 79 00:03:12.600 --> 00:03:16.000 and track all the things associated 80 00:03:16.000 --> 00:03:17.160 with that ticket in here. 81 00:03:17.160 --> 00:03:20.400 So we're gonna work on a couple of ways 82 00:03:20.400 --> 00:03:23.280 where you guys can interact with things a little bit more 83 00:03:23.280 --> 00:03:25.000 to maybe comment on stuff 84 00:03:25.000 --> 00:03:27.960 or ask a question about this from in here. 85 00:03:27.960 --> 00:03:29.360 But these just wanted to show you that 86 00:03:29.360 --> 00:03:31.880 in case you didn't even know these existed, 87 00:03:32.920 --> 00:03:33.760 this is where they are. 88 00:03:33.760 --> 00:03:36.080 So do you guys have any questions on that? 89 00:03:36.080 --> 00:03:38.560 I know I see David jumped in. 90 00:03:38.560 --> 00:03:40.680 Good to see you, David and Cheryl's here. 91 00:03:42.560 --> 00:03:43.400 Awesome. 92 00:03:46.160 --> 00:03:48.360 Yeah, I'm good on that for now. 93 00:03:48.360 --> 00:03:50.240 Sweet, okay. 94 00:03:51.080 --> 00:03:53.840 I think everybody, if you guys have your own app, 95 00:03:53.840 --> 00:03:54.920 you're in our Slack channel. 96 00:03:54.920 --> 00:03:56.800 So use that as well. 97 00:03:57.800 --> 00:03:59.680 We may link to something 98 00:03:59.680 --> 00:04:01.840 or ask you questions and stuff in there as well. 99 00:04:01.840 --> 00:04:05.240 That's probably the fastest way to stay connected. 100 00:04:06.120 --> 00:04:08.000 Not anticipating you all dropping 101 00:04:08.000 --> 00:04:09.480 like hundreds of tickets in here, 102 00:04:09.480 --> 00:04:12.240 but that it can get overwhelming 103 00:04:12.240 --> 00:04:14.920 if there's just seems like there's a lot of open threads. 104 00:04:14.920 --> 00:04:19.160 I'll tell you, I am not a fan of Slack at all. 105 00:04:19.160 --> 00:04:21.680 I know it was like, oh, if we had my way, 106 00:04:21.680 --> 00:04:25.160 we would not have a Slack account as a company 107 00:04:25.160 --> 00:04:27.760 because it's just, things just get lost all the time 108 00:04:27.760 --> 00:04:30.320 and you have to be very diligent with it 109 00:04:30.320 --> 00:04:32.080 to make sure you don't miss anything. 110 00:04:32.080 --> 00:04:35.880 And so anyway, we're leveraging that a little bit 111 00:04:36.640 --> 00:04:39.960 in Slack using, they have some lists tools 112 00:04:39.960 --> 00:04:41.280 and some save for later. 113 00:04:41.280 --> 00:04:42.320 So we're trying to track things, 114 00:04:42.320 --> 00:04:44.400 but it is easy for stuff to get lost. 115 00:04:44.400 --> 00:04:47.320 And I think you guys are, every time you post something, 116 00:04:47.560 --> 00:04:49.680 you guys are just like at Bruce at Carolina. 117 00:04:49.680 --> 00:04:51.280 So it's like, you have to tag it. 118 00:04:51.280 --> 00:04:54.280 We get a notification, but if we somehow like miss that, 119 00:04:55.440 --> 00:04:59.600 it can be, I don't want you guys like waiting on an answer. 120 00:05:00.000 --> 00:05:09.280 We're not seeing it. So you can still tag us for sure. Just slack is not a super great way to communicate. I don't think so. 121 00:05:11.080 --> 00:05:19.760 Cool. So that's it on tickets. We talked about that. I will show you also something new that we is not live yet, but is is close to being live 122 00:05:19.760 --> 00:05:49.720 When you're in the content here, we've just redesigned the how you work on content a little bit. Very subtle, but now when you click into a particular piece of content, you'll actually see like the different types of content here. So you'll see like you can jump between video, a live stream, an article, some sort of download. And then we've put all the external things in here. If you have YouTube, Restream, Wistia, Searchy, you can embed all these different types here. 123 00:05:49.760 --> 00:05:59.760 So just a little bit easier. And mainly there was a little quirky things like right now when you open it, the title is on the second tab. Oops. See how I said not working yet. 124 00:06:00.760 --> 00:06:05.760 Titles on the second tab. So just kind of simplified it, cleaned up the UX a little bit. 125 00:06:06.760 --> 00:06:20.760 I keep doing that. And then we've, we've added things where like the Save button is just always visible, no matter what screen size you have. So that's, that's just a little bit easier to use. And I think we've got access here and ZTA so 126 00:06:20.760 --> 00:06:35.760 there's that. If you guys have any thoughts or any complaints that you've had with the old version of this, I'm totally down to hear those because I was the one who put this together. And so I'd be curious if that's helpful or what else you'd like to see there. 127 00:06:40.760 --> 00:06:43.760 So it's kind of the old one is jumping all over the place. 128 00:06:43.760 --> 00:06:44.760 It's jumping all over the place. 129 00:06:48.760 --> 00:07:00.760 You want me to just like, yeah, like, okay. I was trying to figure out how to get the Vimeo link to work. And last time I wasn't able to do it. So maybe I don't know what I was doing wrong with that. 130 00:07:00.760 --> 00:07:14.760 And then one other thing, I didn't know if it was possible to create a lesson without needing to add a video and just add like a thumbnail or like something. I was trying to figure that out and I couldn't quite figure it out. So maybe just an article? 131 00:07:14.760 --> 00:07:27.760 Yes, an article is kind of like a blog post. So if you're in a course and you hit add, new content, created this, it will look like this now. So that same pop up will be here. 132 00:07:28.760 --> 00:07:46.760 And then, yeah, just a thumbnail. Basically, it's like picture text underneath. So yeah, if you don't want a video, that's where that would be. I am not 100% sure if Vimeo is connected or even had that. That's an easy thing to add in the next release. 133 00:07:46.760 --> 00:08:08.760 So maybe, Caroline, we can add that to Feb Reactive. But I think if you set it here, you can always put Vimeo. I have no idea what video that is. But you can put it in here. And let me just, I'll save it for fun. And then go to view. It will play here. Okay, that's like, but you can see the players loading. 134 00:08:09.760 --> 00:08:26.760 But I don't know if it plays like on the app right now. Like if I were to put this into a lesson, I don't know if that's connected. Because I don't think anyone's using Vimeo. I know YouTube works. I know Searchy works. But that would be an easy thing for us to just tweak. So you may have added it, and then it just didn't show up anywhere. 135 00:08:26.760 --> 00:08:29.760 Right. Yeah. Cool. Thank you. 136 00:08:29.760 --> 00:08:30.760 Sweet. 137 00:08:31.760 --> 00:08:41.760 One thing I'll say as well, from using the app ourselves, like we're building, we have our own pioneers group here that we coach. 138 00:08:41.760 --> 00:08:57.760 In the courses, if you're actually in the app in a course, for example, what my dream is that I'm working on for you guys, and for us, is if you were on this page, like I'm on this lesson, there'd be really cool to have like an edit button right here. 139 00:08:57.760 --> 00:09:09.760 And when you opened it, it'd be great to see like this little white pop up, but on this page, right? So like pop it open, change the title, change like the description, hit save, and then it's just done. 140 00:09:09.760 --> 00:09:16.760 That would be my goal. This, I know everybody, like the dance between having the two tabs open is quite painful. 141 00:09:17.760 --> 00:09:25.760 So we're working to where you can just be in the app, and then like make changes to it, or like hit a little edit button here on the course, for example. 142 00:09:25.760 --> 00:09:39.760 So we're going to try to make it a little, little bit easier. Or on replays, you know, being able to have like a new button, or like a little three dots here where you could edit, edit these different posts could be good. 143 00:09:39.760 --> 00:09:43.760 But, awesome. 144 00:09:44.760 --> 00:09:46.760 Okay. 145 00:09:46.760 --> 00:09:56.760 That's it. We talked a little bit about like some of the, the Stripe integration in the latest video so 146 00:10:00.000 --> 00:10:03.880 We, let me just make sure I'm not looking at your, sweet. 147 00:10:03.880 --> 00:10:07.280 We can also show you a little bit of that. 148 00:10:07.280 --> 00:10:10.840 Basically, it's gonna be if you wanted to take payments 149 00:10:10.840 --> 00:10:13.160 in your group, it'll be something where 150 00:10:13.160 --> 00:10:15.680 if people are in this kind of view 151 00:10:15.680 --> 00:10:17.740 or they're in the explore groups page, 152 00:10:17.740 --> 00:10:19.920 they can click on something. 153 00:10:19.920 --> 00:10:22.720 We've modeled it a lot after school. 154 00:10:22.720 --> 00:10:24.600 I can't remember if I said this in the video or not. 155 00:10:24.600 --> 00:10:26.440 I feel like I'm repeating myself, but anyway, 156 00:10:26.440 --> 00:10:30.080 imagine here at school, 157 00:10:30.080 --> 00:10:33.760 we go into a specific course like this group, 158 00:10:33.760 --> 00:10:36.240 they'll have like a little landing page. 159 00:10:36.240 --> 00:10:38.640 So this can be great for challenges 160 00:10:38.640 --> 00:10:39.780 or something where you just want people 161 00:10:39.780 --> 00:10:42.460 to get in really easily. 162 00:10:42.460 --> 00:10:44.280 They can see a few bit of information. 163 00:10:44.280 --> 00:10:45.320 There's gonna be a landing page 164 00:10:45.320 --> 00:10:47.960 that will get created with an image, some videos, 165 00:10:47.960 --> 00:10:51.300 and then you can see total members, cost, things like that. 166 00:10:52.140 --> 00:10:55.000 And then, you know, there's just gonna be like a text area 167 00:10:55.000 --> 00:10:56.160 essentially for the landing page. 168 00:10:56.920 --> 00:10:57.760 And then when you hit join, 169 00:10:57.760 --> 00:10:59.600 there's just the option to, you know, 170 00:10:59.600 --> 00:11:03.320 to sign up right there if you wanted to jump in. 171 00:11:03.320 --> 00:11:05.160 There'll also be probably a fixed option as well. 172 00:11:05.160 --> 00:11:08.420 If you just want to have like a challenge that's $20, 173 00:11:08.420 --> 00:11:12.240 you can post that and it's gonna manage all the money 174 00:11:12.240 --> 00:11:13.880 and the credit card and all that stuff kind of 175 00:11:13.880 --> 00:11:14.880 inside the app. 176 00:11:14.880 --> 00:11:19.880 So we're, yeah, so that's just one thing we're working on. 177 00:11:19.920 --> 00:11:24.920 It'll be a little different for each of you. 178 00:11:25.120 --> 00:11:28.600 So we can obviously work with you to integrate this 179 00:11:28.600 --> 00:11:32.520 best way for how you guys are gonna use, take payments. 180 00:11:32.520 --> 00:11:34.780 Because pretty much this is something we've left off 181 00:11:34.780 --> 00:11:38.480 because pretty much all of you guys have sales funnels 182 00:11:38.480 --> 00:11:41.680 and complex like things that you're experimenting with. 183 00:11:41.680 --> 00:11:43.440 But this will be great as like a catch all 184 00:11:43.440 --> 00:11:45.920 for just wanting to quickly take a payment 185 00:11:45.920 --> 00:11:47.880 or sell a quick product. 186 00:11:47.880 --> 00:11:49.400 The goal would be that you could spend something up 187 00:11:49.400 --> 00:11:51.440 pretty quick if it's like a little mini course, 188 00:11:51.440 --> 00:11:54.060 mostly, you know, things like that. 189 00:11:54.060 --> 00:11:56.700 So cool. 190 00:11:56.700 --> 00:12:00.660 That is coming like probably mid, like early to mid-March. 191 00:12:00.660 --> 00:12:02.340 So it's about a four week project 192 00:12:02.340 --> 00:12:04.180 that we're working through. 193 00:12:04.180 --> 00:12:05.020 Sweet. 194 00:12:06.060 --> 00:12:06.900 Cool. 195 00:12:07.980 --> 00:12:11.800 That's everything that we had right now. 196 00:12:11.800 --> 00:12:13.700 We could definitely pull up any other things 197 00:12:13.700 --> 00:12:15.500 that you guys are seeing or improvements 198 00:12:15.500 --> 00:12:19.880 or specific feature requests, anything, 199 00:12:19.880 --> 00:12:21.020 unless there's anything else, Carolina, 200 00:12:21.020 --> 00:12:23.940 you wanted to add to that, but we're good. 201 00:12:24.660 --> 00:12:29.660 No, I think you've done it all. 202 00:12:29.660 --> 00:12:30.940 Sweet. 203 00:12:30.940 --> 00:12:33.260 I think everybody is live for version, 204 00:12:33.260 --> 00:12:38.260 this latest version is live, I think for iOS, for iPhones. 205 00:12:38.340 --> 00:12:40.840 It's in the web, but not for Android. 206 00:12:40.840 --> 00:12:43.300 So I think that's coming in the next day or two. 207 00:12:44.260 --> 00:12:47.500 So you should have all your Android stuff updated as well. 208 00:12:47.500 --> 00:12:48.340 Yes. 209 00:12:49.540 --> 00:12:51.660 It's always like the last thing on the list. 210 00:12:51.660 --> 00:12:53.780 Like, oh, do people still have Android phones? 211 00:12:53.780 --> 00:12:56.500 I guess, like we should probably update those. 212 00:12:56.500 --> 00:12:57.940 Just kidding. 213 00:12:57.940 --> 00:12:59.600 We also love Android people. 214 00:13:01.020 --> 00:13:03.580 We love Android people, not Android phones. 215 00:13:03.580 --> 00:13:04.660 Yeah. 216 00:13:04.660 --> 00:13:07.300 So, but cool. 217 00:13:07.300 --> 00:13:08.400 But yeah, I just wanted to use this as a time 218 00:13:08.400 --> 00:13:10.860 to get kind of synced up on what we're working on. 219 00:13:10.860 --> 00:13:12.540 And then if you guys have requests or things 220 00:13:12.540 --> 00:13:14.580 you want to chat through or status on things, 221 00:13:14.580 --> 00:13:15.700 we can go through those. 222 00:13:15.700 --> 00:13:19.660 But I don't know if David or I think Cheryl left. 223 00:13:19.660 --> 00:13:20.620 Let's see, Caitlin. 224 00:13:22.180 --> 00:13:23.220 Yeah. 225 00:13:23.220 --> 00:13:25.360 No, I think I'm good. 226 00:13:27.020 --> 00:13:28.620 I'll go back through and look. 227 00:13:28.620 --> 00:13:29.900 For some reason, I'm just, 228 00:13:29.900 --> 00:13:33.000 I was looking at the update on my phone. 229 00:13:33.000 --> 00:13:37.200 And how does that get pushed to, 230 00:13:38.580 --> 00:13:41.020 what's the easiest way to push that update to me? 231 00:13:42.740 --> 00:13:44.020 Just to open the app. 232 00:13:45.340 --> 00:13:47.340 We won't work on this web browser, 233 00:13:47.340 --> 00:13:49.820 but if you are in the app and you go to your profile, 234 00:13:49.820 --> 00:13:52.020 there's like a button right there to update. 235 00:13:53.420 --> 00:13:55.140 You can also just go to the app store 236 00:13:55.140 --> 00:13:55.980 and see the latest. 237 00:13:55.980 --> 00:13:58.020 Yeah, check app store. 238 00:13:58.020 --> 00:13:58.860 Yeah. 239 00:14:00.160 --> 00:14:03.820 It'll tell you if there's like a blue update button or not. 240 00:14:03.820 --> 00:14:05.980 But it only tells me to open. 241 00:14:05.980 --> 00:14:07.740 It doesn't say an update yet. 242 00:14:07.740 --> 00:14:10.180 Yeah, so then if it says open, it means it's good. 243 00:14:10.180 --> 00:14:11.700 You're on the latest. 244 00:14:11.700 --> 00:14:12.540 So I'm... 245 00:14:13.860 --> 00:14:15.300 You can check by the number. 246 00:14:15.300 --> 00:14:18.780 It says the bottom 2.27.5. 247 00:14:18.780 --> 00:14:19.620 Okay. 248 00:14:20.660 --> 00:14:23.540 I'm assuming you guys- 249 00:14:23.540 --> 00:14:25.040 Maybe I should close the app. 250 00:14:27.420 --> 00:14:28.780 We can check on that, Carolina. 251 00:14:28.780 --> 00:14:31.060 We'll just make sure that you guys have, 252 00:14:31.060 --> 00:14:32.820 they get all get published at once. 253 00:14:36.540 --> 00:14:37.660 Yeah, that's good. 254 00:14:37.660 --> 00:14:40.420 Yeah, if you're on the 2.7, then that's the old one. 255 00:14:40.420 --> 00:14:42.380 We'll look at that. 256 00:14:42.380 --> 00:14:43.500 We'll get it. 257 00:14:43.500 --> 00:14:44.340 We'll get it. 258 00:14:47.060 --> 00:14:47.900 Cool. 259 00:14:47.900 --> 00:14:52.060 And I typically don't go and update it manually anyway. 260 00:14:52.060 --> 00:14:53.940 Usually it just comes to me, but. 261 00:14:55.780 --> 00:14:56.780 Cool. 262 00:14:56.780 --> 00:14:57.620 Sounds good. 263 00:14:59.540 --> 00:15:00.380 Awesome. 264 00:15:00.000 --> 00:15:05.440 Well, if there's, you guys are welcome to jump off, Caitlin or Cheryl, if you guys didn't 265 00:15:05.440 --> 00:15:06.440 have anything. 266 00:15:06.440 --> 00:15:07.440 We just wanted to sync up. 267 00:15:07.440 --> 00:15:11.360 We're trying to give this space once a month, just so that sometimes things get lost in 268 00:15:11.360 --> 00:15:17.440 Slack or we want to look at something or you had an idea for something, we can jump in. 269 00:15:17.440 --> 00:15:21.160 We're kind of shaping up all the work we're going to be doing in March at the moment, 270 00:15:21.160 --> 00:15:24.120 so we can easily plan things out. 271 00:15:24.120 --> 00:15:25.120 Sweet. 272 00:15:26.120 --> 00:15:30.320 So, sorry, my computer's been acting weird. 273 00:15:30.320 --> 00:15:32.040 So just a question. 274 00:15:32.040 --> 00:15:39.560 I had a situation, again, we've had another ticket regarding that Mark is complete. 275 00:15:39.560 --> 00:15:47.520 She did all the different protocols we told her to do, and it still didn't kind of allow 276 00:15:47.520 --> 00:15:48.760 her to do so. 277 00:15:48.760 --> 00:15:50.920 She's a newer student. 278 00:15:51.920 --> 00:15:59.920 But it sounds like 2.28 hasn't quite reached you guys yet, and that's an easy slide. 279 00:15:59.920 --> 00:16:03.920 It's not on the web, but not the iPhone, I think. 280 00:16:03.920 --> 00:16:04.920 It should be working on web now. 281 00:16:04.920 --> 00:16:07.920 So if the problem was on the web, then that would be different. 282 00:16:07.920 --> 00:16:09.920 But if it's on mobile... 283 00:16:09.920 --> 00:16:10.920 She tried both. 284 00:16:10.920 --> 00:16:11.920 She tried both? 285 00:16:11.920 --> 00:16:15.920 Yeah, because I asked her, I said, can you just verify that you tried all the different 286 00:16:15.920 --> 00:16:17.920 things we told you to do? 287 00:16:17.920 --> 00:16:18.920 And she did. 288 00:16:20.920 --> 00:16:25.920 Was she in training, or was she in courses? 289 00:16:25.920 --> 00:16:27.920 She had been in courses. 290 00:16:27.920 --> 00:16:29.920 We changed everybody from courses. 291 00:16:29.920 --> 00:16:30.920 No more training. 292 00:16:30.920 --> 00:16:32.920 Okay, perfect. 293 00:16:32.920 --> 00:16:35.920 Okay, so that's a different issue then. 294 00:16:39.920 --> 00:16:40.920 Awesome. 295 00:16:40.920 --> 00:16:42.920 Yeah, we'll dig into that for sure. 296 00:16:43.920 --> 00:16:50.920 The other part is that, if you remember, I had that one issue where I couldn't even log 297 00:16:50.920 --> 00:16:56.920 on the one time, and then you guys deleted my profile and put it back on. 298 00:16:56.920 --> 00:17:02.920 I had to do that for another student the other day, so... 299 00:17:02.920 --> 00:17:07.920 Wait, when did we have to delete your profile? 300 00:17:08.920 --> 00:17:19.920 When I was getting that gray screen to log on, and I was trying to go with a password, 301 00:17:19.920 --> 00:17:24.920 changing my password, and then later on, there was a gray screen that happened. 302 00:17:24.920 --> 00:17:26.920 But this girl didn't get a gray screen. 303 00:17:26.920 --> 00:17:28.920 She kept on getting the... 304 00:17:28.920 --> 00:17:35.920 She did screenshots the whole time, and it just said she couldn't log on to the app. 305 00:17:35.920 --> 00:17:36.920 And I just kept on giving the link. 306 00:17:36.920 --> 00:17:39.920 I gave her screenshots, and yeah. 307 00:17:39.920 --> 00:17:45.920 Until I deleted her profile and put it back in, she was able to log back on. 308 00:17:45.920 --> 00:17:47.920 Okay, so... 309 00:17:47.920 --> 00:17:48.920 Sorry. 310 00:17:48.920 --> 00:17:52.920 We didn't have to delete your profile to fix the gray screen. 311 00:17:52.920 --> 00:17:53.920 Okay. 312 00:17:53.920 --> 00:17:58.920 That would have interrupted a whole lot of things, so that was not the fix for it. 313 00:17:58.920 --> 00:18:01.920 But I don't remember right offhand. 314 00:18:01.920 --> 00:18:04.920 I would have to look at how we fixed it. 315 00:18:05.920 --> 00:18:07.920 But so she was having... 316 00:18:10.920 --> 00:18:13.920 It just kept telling her she couldn't sign into the app. 317 00:18:13.920 --> 00:18:19.920 Yeah, she said she tried both the web version as well as the app version. 318 00:18:19.920 --> 00:18:21.920 She kept on getting... 319 00:18:21.920 --> 00:18:23.920 As I said, she did screenshots. 320 00:18:23.920 --> 00:18:26.920 I have her whole tickets thread and stuff like that. 321 00:18:26.920 --> 00:18:30.920 And so I was like, I remembered something about deleting something, so I did. 322 00:18:30.920 --> 00:18:32.920 I created a brand-new profile. 323 00:18:32.920 --> 00:18:35.920 I changed her name on the old profile. 324 00:18:35.920 --> 00:18:38.920 I just took off the M, so it didn't say .com. 325 00:18:38.920 --> 00:18:40.920 I just say .co. 326 00:18:40.920 --> 00:18:44.920 Created a new profile, and she's able to log in. 327 00:18:44.920 --> 00:18:46.920 It was just the strangest thing. 328 00:18:46.920 --> 00:18:47.920 Like a sync issue. 329 00:18:47.920 --> 00:18:53.920 It probably would have been done the exact same thing if you just opened her user profile and just hit save. 330 00:18:53.920 --> 00:18:55.920 It would have, like, synced it one more time. 331 00:18:55.920 --> 00:19:01.920 I tried that first, and then I asked her to go try again, and yeah. 332 00:19:02.920 --> 00:19:11.920 My only request would be, like, next time, send us a ticket so that we can try and fix that instead of deleting their profile. 333 00:19:11.920 --> 00:19:13.920 Just because if there's... 334 00:19:13.920 --> 00:19:14.920 Oh, I didn't delete it. 335 00:19:14.920 --> 00:19:15.920 I just... 336 00:19:15.920 --> 00:19:20.920 Well, I said I deleted it, but I just changed the one letter on the profile. 337 00:19:20.920 --> 00:19:23.920 It's still there because I just wanted to bring it up. 338 00:19:23.920 --> 00:19:25.920 But, yeah, it was just the strangest thing. 339 00:19:25.920 --> 00:19:27.920 So I was like... 340 00:19:27.920 --> 00:19:28.920 It was at the end of the day. 341 00:19:28.920 --> 00:19:29.920 And I'm just like... 342 00:19:29.920 --> 00:19:31.920 I've been on back and forth with her through the afternoon. 343 00:19:31.920 --> 00:19:33.920 So... 344 00:19:33.920 --> 00:19:35.920 So the original profile... 345 00:19:35.920 --> 00:19:36.920 Is still there. 346 00:19:36.920 --> 00:19:39.920 Updated the original profile. 347 00:19:39.920 --> 00:19:43.920 The original profile is still there, and I was trying to give her access to that. 348 00:19:43.920 --> 00:19:51.920 But in the end, I just copied her email address, created a new profile, but the old profile is still there. 349 00:19:54.920 --> 00:19:55.920 Okay. 350 00:19:55.920 --> 00:19:56.920 What's the email? 351 00:20:00.000 --> 00:20:04.800 One second, my computer has been acting up, 352 00:20:04.800 --> 00:20:08.480 so I've been trying to open it all again since the call. 353 00:20:08.480 --> 00:20:13.640 I will send it to you, and this is- 354 00:20:13.640 --> 00:20:16.000 Yeah, if you can get me a ticket for that, 355 00:20:16.000 --> 00:20:18.000 so that we can look at it, that would be great. 356 00:20:18.000 --> 00:20:19.280 No, that'd be great. Thank you. 357 00:20:19.280 --> 00:20:21.640 I just, it was just an unusual thing, 358 00:20:21.640 --> 00:20:23.840 but I remembered something about, 359 00:20:23.840 --> 00:20:27.760 usually I do press save again just to see if it does, 360 00:20:27.760 --> 00:20:29.200 but then when that didn't work, 361 00:20:29.240 --> 00:20:33.080 I'm like, I just created the newer one, 362 00:20:33.080 --> 00:20:34.600 but kept the old one, 363 00:20:34.600 --> 00:20:38.400 just changing it to co instead of .com. 364 00:20:44.240 --> 00:20:47.200 And there was another, David, are you here? 365 00:20:47.200 --> 00:20:49.240 Because if he, there was supposed to be something 366 00:20:49.240 --> 00:20:51.080 from Bethany that he was gonna mention, 367 00:20:51.080 --> 00:20:52.760 but Bethany didn't send it to me. 368 00:20:52.760 --> 00:20:59.360 I don't know that I had that. 369 00:20:59.360 --> 00:21:03.400 Okay. I was looking for that too. 370 00:21:03.400 --> 00:21:06.640 As well, so we could jump in if you guys want to think about 371 00:21:06.640 --> 00:21:08.560 it, if you find something afterwards. 372 00:21:08.560 --> 00:21:09.680 Sure. 373 00:21:09.680 --> 00:21:12.560 I see, last time I saw something from Bethany 374 00:21:12.560 --> 00:21:16.200 was like Saturday, but I think we responded there 375 00:21:16.200 --> 00:21:18.840 to a couple of questions. Let's see here. 376 00:21:18.840 --> 00:21:23.840 Yeah. Perfect. 377 00:21:23.840 --> 00:21:27.080 If you guys think of anything, tickets are great for quick stuff, 378 00:21:27.080 --> 00:21:31.400 like, you know, or questions on clarity on anything. 379 00:21:31.400 --> 00:21:33.760 The Slack's just there as like a fallback, 380 00:21:33.760 --> 00:21:36.440 just in case like some things are getting missed 381 00:21:36.440 --> 00:21:38.360 or you're not seeing a response or something, 382 00:21:38.360 --> 00:21:41.160 like just use that for now. 383 00:21:41.160 --> 00:21:43.920 We did get a request, and again, I told, 384 00:21:43.920 --> 00:21:46.840 I let our member know that we were going to be 385 00:21:46.880 --> 00:21:49.600 I let our member know, 386 00:21:49.600 --> 00:21:52.680 she's wondering if there will be ever a audio only 387 00:21:52.680 --> 00:21:56.520 just for offline workout at the gym kind of deal. 388 00:21:56.520 --> 00:21:58.600 So I was like, I'll mention it, 389 00:21:58.600 --> 00:22:02.840 but I said it'd probably be down the road roadmap thing. 390 00:22:06.640 --> 00:22:09.960 Yeah, we have like, yeah, 391 00:22:09.960 --> 00:22:15.200 technically it will work audio only if you like start playing 392 00:22:15.200 --> 00:22:17.080 something and then you close your phone. 393 00:22:17.080 --> 00:22:19.760 It depends on, again, if you're on Android or iOS, 394 00:22:19.760 --> 00:22:24.760 but I'm 99% sure that is the truth what I'm saying. 395 00:22:25.720 --> 00:22:27.320 Let's see. 396 00:22:27.320 --> 00:22:30.000 Yeah. And that would be, we have within the ticket system, 397 00:22:30.000 --> 00:22:33.400 like we have the feature request. 398 00:22:33.400 --> 00:22:35.840 That would be something to submit there 399 00:22:35.840 --> 00:22:38.200 so that it puts it in Notion. 400 00:22:38.200 --> 00:22:39.760 And then I can see like, 401 00:22:39.760 --> 00:22:42.120 oh, how many times has this been requested? 402 00:22:42.120 --> 00:22:45.080 You know, and things like that. 403 00:22:45.960 --> 00:22:48.040 Because if something becomes highly requested, 404 00:22:48.040 --> 00:22:50.160 then it's easier to move it up on the roadmap 405 00:22:50.160 --> 00:22:53.640 instead of like, oh, only one person needs this. 406 00:22:53.640 --> 00:22:58.000 Like, then it's not going to become super important 407 00:22:58.000 --> 00:23:02.520 all of a sudden, you know, something else that takes, 408 00:23:02.520 --> 00:23:04.520 it's easier for other things to take precedence 409 00:23:04.520 --> 00:23:08.080 over something if we don't have a good track of, 410 00:23:08.080 --> 00:23:10.640 oh, this is being requested a whole lot. 411 00:23:10.640 --> 00:23:11.480 No, for sure. 412 00:23:11.480 --> 00:23:14.000 I did let her know that she could probably just do, 413 00:23:14.000 --> 00:23:14.840 have it on. 414 00:23:14.840 --> 00:23:19.240 But I said, I don't think it's available offline. 415 00:23:19.240 --> 00:23:22.200 It would need to have a Wi-Fi connection. 416 00:23:22.200 --> 00:23:24.400 And that's what I did advise her, so. 417 00:23:24.400 --> 00:23:26.200 Yeah, there's kind of two questions there. 418 00:23:26.200 --> 00:23:30.640 So it's like offline viewing is one potential issue, 419 00:23:30.640 --> 00:23:31.600 one request. 420 00:23:31.600 --> 00:23:33.960 And the second thing would be having like, 421 00:23:33.960 --> 00:23:35.360 when you upload a video, 422 00:23:35.360 --> 00:23:37.880 have it automatically generate an audio version. 423 00:23:38.840 --> 00:23:42.680 That could potentially be an option as well. 424 00:23:45.000 --> 00:23:45.920 But, yeah. 425 00:23:45.920 --> 00:23:47.640 Okay, I'll create a feature ticket. 426 00:23:47.640 --> 00:23:49.800 As I said, just letting her know that, 427 00:23:49.800 --> 00:23:54.200 you know, we're always open to, you know, 428 00:23:54.200 --> 00:23:55.400 continuous improvement. 429 00:23:55.400 --> 00:24:00.400 However, you know, it impacts a lot. 430 00:24:00.440 --> 00:24:01.920 So, okay. 431 00:24:01.920 --> 00:24:06.480 The, I am just seeing, I was wrong on that. 432 00:24:06.480 --> 00:24:10.320 So if I go to a particular video and play 433 00:24:10.320 --> 00:24:11.960 something that we've uploaded, 434 00:24:11.960 --> 00:24:13.240 and then I turn my phone, 435 00:24:13.760 --> 00:24:15.960 we've had, we've gone in circles 436 00:24:15.960 --> 00:24:17.200 with this particular feature, 437 00:24:17.200 --> 00:24:20.880 but being able to play the video in the background 438 00:24:21.840 --> 00:24:22.680 has been a request. 439 00:24:22.680 --> 00:24:24.040 We had it working at one point. 440 00:24:24.040 --> 00:24:26.400 I'm seeing that it's not working actually right now. 441 00:24:26.400 --> 00:24:27.800 So we can dig into that. 442 00:24:27.800 --> 00:24:30.640 We just made a bunch of changes to the analytics 443 00:24:30.640 --> 00:24:31.480 for the player. 444 00:24:31.480 --> 00:24:34.320 So I potentially, something in there could have, 445 00:24:34.320 --> 00:24:36.440 but yeah, if you have the app open 446 00:24:36.440 --> 00:24:40.760 and I hit play and then you close, 447 00:24:40.760 --> 00:24:42.400 like you lock your phone, 448 00:24:42.400 --> 00:24:45.040 it does pause the audio and it disappears. 449 00:24:46.360 --> 00:24:47.200 Actually, no. 450 00:24:47.200 --> 00:24:48.800 I wanted to show you, I have, 451 00:24:48.800 --> 00:24:51.360 I have that where I, like a little mini player. 452 00:24:51.360 --> 00:24:53.360 This is my iPhone closed. 453 00:24:53.360 --> 00:24:56.120 Yeah, it's actually doing that too. 454 00:24:56.120 --> 00:24:58.640 I am curious though about that icon. 455 00:25:00.960 --> 00:25:04.880 Where do you think that icon is controlled from? 456 00:25:04.880 --> 00:25:07.400 Is that on that piece of content? 457 00:25:07.400 --> 00:25:14.600 No, actually, that's an easier thing to solve, for sure. 458 00:25:14.600 --> 00:25:18.720 I mean, it should just be your logos, what it should be. 459 00:25:18.720 --> 00:25:24.760 I'm just, I don't reckon, is that a, I don't know. 460 00:25:24.760 --> 00:25:27.320 It's the same for everybody, so like mine is the same. 461 00:25:27.880 --> 00:25:30.040 It's just everybody on the same logo. 462 00:25:30.040 --> 00:25:32.560 It's just somewhere that's, we can look into that. 463 00:25:32.560 --> 00:25:34.080 It's coming from. 464 00:25:34.080 --> 00:25:37.760 Yeah, that's just a little piece of like white label 465 00:25:37.760 --> 00:25:39.160 kind of like stuff. 466 00:25:39.160 --> 00:25:40.600 Yeah, it's not our logo. 467 00:25:40.600 --> 00:25:43.880 It's actually like, I believe that's like the React logo 468 00:25:43.880 --> 00:25:47.760 for like the framework programming language 469 00:25:47.760 --> 00:25:50.280 that we're using to write the app in. 470 00:25:50.280 --> 00:25:52.040 That's what I'm getting, so. 471 00:25:52.040 --> 00:25:53.040 Yeah, so it's not. 472 00:25:53.040 --> 00:25:55.240 If you can show us where that is, we can upload that, 473 00:25:55.240 --> 00:25:57.160 or if you fix it. 474 00:25:57.200 --> 00:25:58.680 We'll make it dynamic. 475 00:25:58.680 --> 00:26:03.800 What it should do, the dream would be to be like Spotify, 476 00:26:03.800 --> 00:26:06.320 right, so when you're like listening to. 477 00:26:11.320 --> 00:26:15.160 When I lock like this album, for example, 478 00:26:15.160 --> 00:26:17.280 like I see the album artwork down there 479 00:26:17.280 --> 00:26:18.280 for a specific song. 480 00:26:18.280 --> 00:26:21.720 It should be like a little thumbnail. 481 00:26:21.720 --> 00:26:25.120 That's an easy thing to dig into. 482 00:26:25.120 --> 00:26:27.800 Yeah, I don't know if that's mainly in courses, 483 00:26:27.800 --> 00:26:30.920 but I mean, if it could be even the course logo, 484 00:26:30.920 --> 00:26:33.760 but if it just has to be universal, 485 00:26:33.760 --> 00:26:36.080 like last year's single, that's fine. 486 00:26:36.080 --> 00:26:38.280 LYS would be the easiest for sure. 487 00:26:42.160 --> 00:26:46.000 And then if I wanted to change a, 488 00:26:47.920 --> 00:26:51.440 some coloring on the app long-term, 489 00:26:51.440 --> 00:26:53.800 is that difficult or hard to do? 490 00:26:54.640 --> 00:26:55.840 It's easy. 491 00:26:55.840 --> 00:26:57.920 It just needs to go out in the next release. 492 00:26:57.920 --> 00:27:02.920 So we can, there's like three colors you can change 493 00:27:04.640 --> 00:27:05.800 if you're over here. 494 00:27:05.800 --> 00:27:08.400 So there's, if you can tell us like, 495 00:27:08.400 --> 00:27:10.880 we picked these colors from your website, 496 00:27:10.880 --> 00:27:12.720 so they could definitely be better ones, 497 00:27:12.720 --> 00:27:15.800 but this background, like pink color, 498 00:27:15.800 --> 00:27:17.640 you know, if you just give us a new hex code for that, 499 00:27:17.640 --> 00:27:19.280 we can change it in the app. 500 00:27:19.280 --> 00:27:21.640 The gold is your like primary color. 501 00:27:22.640 --> 00:27:24.120 And then there's like a header, 502 00:27:24.120 --> 00:27:26.520 sort of like green that comes in our app. 503 00:27:27.520 --> 00:27:28.760 Yeah. 504 00:27:28.760 --> 00:27:31.840 Maybe back a step or something. 505 00:27:31.840 --> 00:27:33.720 Yeah, I'm not sure if I'd see it. 506 00:27:33.720 --> 00:27:34.560 Let's see if, 507 00:27:37.120 --> 00:27:41.000 let me see if I can make this smaller, make this. 508 00:27:41.000 --> 00:27:43.480 On mobile, it definitely shows up. 509 00:27:43.480 --> 00:27:46.920 It's like your navigation, let's do this real quick. 510 00:27:48.520 --> 00:27:50.680 Yeah, this top, that green color. 511 00:27:50.840 --> 00:27:51.680 Yeah, just. 512 00:27:51.680 --> 00:27:52.880 So it's just three hex codes. 513 00:27:52.880 --> 00:27:54.120 Those are the three colors. 514 00:27:54.120 --> 00:27:56.280 Yeah, if you can just tell me like what those are, 515 00:27:56.280 --> 00:27:57.400 it'll take us five minutes. 516 00:27:57.400 --> 00:28:00.240 Yeah, at some point I'll may switch those out 517 00:28:00.240 --> 00:28:01.880 just to kind of give it a different look. 518 00:28:01.880 --> 00:28:02.720 Yeah. 519 00:28:02.720 --> 00:28:04.840 We're doing some branding stuff right now, so. 520 00:28:06.000 --> 00:28:06.840 Cool. 521 00:28:06.840 --> 00:28:07.840 Yeah, we just have to do it in the code. 522 00:28:07.840 --> 00:28:10.080 It's a little complicated with the apps. 523 00:28:10.080 --> 00:28:12.360 So we create like a LYS theme 524 00:28:12.360 --> 00:28:14.560 and then we'll just adjust those colors, whatever you want. 525 00:28:14.560 --> 00:28:15.920 Is it just one place 526 00:28:15.920 --> 00:28:17.360 or do you got to do it a lot of different places? 527 00:28:17.360 --> 00:28:19.800 No, it's just three lines of code. 528 00:28:20.040 --> 00:28:20.880 Cool, all right. 529 00:28:20.880 --> 00:28:21.720 Easy. 530 00:28:21.720 --> 00:28:23.040 Yeah, at some point I'll update that. 531 00:28:23.040 --> 00:28:26.280 And then I'll also want to push a new like icon 532 00:28:26.280 --> 00:28:31.280 for the mobile, for iOS. 533 00:28:32.840 --> 00:28:37.840 Yeah, if you want that or the other thing 534 00:28:38.240 --> 00:28:40.360 we can load in for you as well as the, 535 00:28:41.600 --> 00:28:44.040 like if you go to the app store, 536 00:28:44.040 --> 00:28:46.840 you know, all of the screens down here. 537 00:28:46.840 --> 00:28:50.600 This was just very quick to get the thing live. 538 00:28:50.600 --> 00:28:53.200 But if you guys had, if you wanted to redesign these 539 00:28:53.200 --> 00:28:55.520 and then send them to us, we can put those in. 540 00:29:01.200 --> 00:29:02.040 Cool. 541 00:29:03.720 --> 00:29:05.440 Yeah, I will redo those 542 00:29:05.440 --> 00:29:07.400 because Jackie saw those the other day. 543 00:29:07.400 --> 00:29:08.760 She's like, why is your face on there? 544 00:29:08.760 --> 00:29:12.720 And I'm like, so happens to be. 545 00:29:12.720 --> 00:29:14.360 This was easy at the time. 546 00:29:15.400 --> 00:29:16.640 Oh, did you make these already? 547 00:29:17.560 --> 00:29:18.480 Okay, perfect. 548 00:29:18.480 --> 00:29:20.320 So these aren't even ours, yeah. 549 00:29:20.320 --> 00:29:22.360 Yeah, so yeah, I might redo those too. 550 00:29:22.360 --> 00:29:24.840 So I'll send this to you at some point. 551 00:29:24.840 --> 00:29:25.680 Sweet. 552 00:29:27.360 --> 00:29:28.840 And those, so we'll update them. 553 00:29:28.840 --> 00:29:30.680 And then just the next time the release goes out, 554 00:29:30.680 --> 00:29:33.760 it'll sync that with the new version. 555 00:29:36.160 --> 00:29:37.000 Cool. 556 00:29:37.880 --> 00:29:39.440 Okay. 557 00:29:39.440 --> 00:29:40.280 Awesome guys. 558 00:29:40.280 --> 00:29:41.200 That's all I had. 559 00:29:41.200 --> 00:29:42.840 That's good. 560 00:29:42.840 --> 00:29:44.360 If you think of anything else, 561 00:29:44.400 --> 00:29:45.360 you guys know where to find us 562 00:29:45.360 --> 00:29:48.240 and we'll be around if you have any other questions. 563 00:29:49.360 --> 00:29:50.200 Sounds good. 564 00:29:50.200 --> 00:29:51.040 Thanks, Bruce. 565 00:29:51.040 --> 00:29:51.880 Thank you. 566 00:29:51.880 --> 00:29:52.720 See you guys. 567 00:29:52.720 --> 00:29:53.560 See ya.