WEBVTT

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Hey, Caitlin, how's it going?

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Hey, good.

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How are you doing?

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Good.

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Good.

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Nice.

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Um, are, that's good.

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So you guys have a plan.

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It sounds like for your sales funnel.

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I'm glad, I'm glad.

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I apologize.

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I found out late last night and then.

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I rechecked the message and yeah, Steven wanted to pivot a little bit.

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That's great.

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No, that's your team being so quick and willing to get, we, I, we're still

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going to try to get it done because it's been, it's about a week or two behind.

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So we're trying to, we had some other bugs and stuff come up, so it's

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been pushed out further and further.

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But, um, yeah, and then I think you guys had like a part two of that.

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So we can still talk and see what is missing and you could always, we can

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always migrate from the funnel to that at some point if it makes, if it's easier.

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Um, but if you follow that, that like the purchase link thing that the list, it

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should feel almost the same as what we're, we're doing, um, for you.

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It's just that you have like the extra step of one having to create your own

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sales funnel and then the second thing is just making your own Zapier.

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Um, ours would just do the Zapier, do the funnel for you.

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So that's, that's an advantage in the future.

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Yeah.

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Yeah.

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Steven wanted to have like a different bundle as well.

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So it was like, yeah, you get it for free for one month and then doing, um, we

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have basically like a go high level version.

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It's, we call it rainflow.

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Okay.

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It's like combo thing.

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So yeah.

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Sweet, sweet.

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Um, well, we'll, we'll just, I wanted to just show like one, the search feature.

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I think if you guys, I don't, everybody wants to search, so I'm assuming

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this is something, I don't think we've demoed it yet.

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So I wanted to show it working and then see your thoughts and we'll, we'll just

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record it and share it with other people.

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Um, but, and then there's other, we also wanted to talk through, we have a, we've

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updated our ticket system a little bit and we've kind of talked already about

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this, but, and we did put it into a document, like a, just kind of a loop,

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like a SLA service license agreement.

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That is kind of how we're thinking of working with you guys.

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Um, so if you want to share that with your team or anyone else, that's.

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Interacting with us.

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It's, they can have the link to the ticket.

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They can have like the classification of what's low, medium, high priority.

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Um, and then just what to expect as far as like what you guys were making available

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to you and then what to expect as far as the timeline of when things should be done.

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So we'll talk through that.

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Um, but let me show you the search first.

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So one of the new things we've been working on is global search.

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I don't think this is where the icon is going to be forever.

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Um, but the idea here is that you can click on this and search

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anything within a particular group.

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So I'm in a single group here.

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Um, and if I searched for something like, um, I don't know, Facebook marketing,

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um, you can see, and we do actually do like, um, ads or something a little more

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generic, so we can see like in the community, we have all these posts

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from people who mentioned ads.

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Um, if we had a course like that.

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So if I search for like challenge, maybe we can see that there's a

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course called challenge secrets.

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Um, it's in the community and then, um, it'll even pull like, uh,

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pieces of content, like replays as well.

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So you kind of get this nice little like breakdown of, um, you know, what group

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it's in, and of course, if you click on that, you're, you're taken right into

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the, into that, that place.

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Um, and that'll be just on every page.

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So you can, um, jump to that, click on it, go to that specific post if you want.

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And there's a fourth.

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So, um, I don't know, like if there's any other use case you guys have for, for

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search, um, but definitely open to ideas.

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This is just sort of the first pass at it.

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I don't know if, uh, yeah, I don't know, Caitlin, if you guys have

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specifics, like requests from clients, but that hopefully solves most of the issues.

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Yeah.

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Yeah.

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It looks awesome.

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Okay, sweet.

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So this, this is actually, um, it's, I think that some of the

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code is actually live for you guys.

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So if you guys want to, we can turn it on in this mode.

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It may move a little bit, but it depends on, um, uh, I think, uh, we're adding

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like maybe a slightly different interface here to make it look a little different,

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but, uh, we can, we can turn that on for you guys when you're ready.

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Um, and I think we'll probably have it on by default for everybody.

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Once it's, it's thoroughly tested.

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There's just a few, it seems to be working a bit better now, but, um, when

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you click off of it, it does need to close.

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Um, but yeah, I think it's working pretty well.

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Um, sweet.

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So that's search.

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We'll, we'll probably have that out in the next week or so.

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Like I said.

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And then just looking at this, and I will drop this link

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in the chat as well.

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We just have it in Notion, super, super simple.

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But for our, like you guys are on the platform and partner,

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we have the kind of two enterprise tiers.

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This just kind of goes through what all is included there.

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Because sometimes there's things like the custom feature work.

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Obviously, we could quote those separately.

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But as far as keeping the things maintained,

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data backups, getting the analytics to you,

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and then just any training you guys need,

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that's sort of unlimited as far as what we

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need to do to get that delivered.

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And then we have, obviously, and these are pretty obvious,

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that we're not doing other things,

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like supporting Zapier, for example.

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You guys can keep that going.

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And then we've guaranteed a 99.9% uptime.

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So not having critical bugs that are holding people back,

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we would kind of consider that.

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Not just like, oh, the website's down, but also like, hey,

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people can't log in right now.

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Which I know we have some edge cases with that right now.

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So that's made it high priority.

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And then just thinking through support and response times

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here, we're planning, we have critical high, normal low.

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And this is something, like I said,

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where hundreds, if not thousands of users

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can't sign into the app.

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And from our team here, we typically

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just stop what we're doing and go fix that critical bug.

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On high, we, and you could expect within an hour,

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we can say, yes, hey, we're looking at this.

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So if you post a critical bug and you don't see anything

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from us in an hour or two, then you should be worried.

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We haven't seen it.

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Our goal is when we see critical, at least respond.

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Even if you mark it critical and then we try to dig in

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to see what it actually is, maybe it can de-escalate.

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Or if we find it's not maybe a universal bug,

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it's just some users, we can adjust it.

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But we should at least respond and figure that,

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give you guys some insight or get a response back.

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We call it triaging on our side.

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Things come in, kind of like a hospital.

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We got to figure out what's wrong with this thing

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and which room do we send it to?

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Like who gets to work on this, fix it.

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So high is kind of just any major issue

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where like multiple users.

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So I would classify like you're a certain group of people

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that can't sign in right now.

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Obviously it's high, it's affecting some users

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and we want to get that kind of resolved.

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At least get a response back same day.

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And then within the same week,

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we should have those tickets open no more than a week.

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And what that means is when it's high,

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we actually push those updates.

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And same with critical, we push those updates

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outside of our regular releases

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where we try to do things every two weeks.

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We try to put a release out

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with little bug fixes and stuff.

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But these would get priority

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and we would just push them through

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like outside of the schedule.

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Normal is kind of lower, minor, non-urgent.

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We'd get back to you within a couple of days.

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And then we would just put you on the next release.

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And then low is just, we'll get to it at some point

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and we'll get it in this month sometime.

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It's pretty casual.

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And then we got some business hours

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as far as when we're doing it.

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And then we're already doing all these things

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but because we're working with more clients,

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we're having to standardize these things a little bit.

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So we prefer you guys to submit tickets.

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We have one link to think about.

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It's just tribesocial.io slash ticket.

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And that we used to have two

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and we had about three times too many questions in there.

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And so now we've simplified that.

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So there's just like as few questions as possible.

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And that can be a feature request

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or a bug that you're experiencing.

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And then yeah, go through this.

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And then of course we're just doing one Slack channel.

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We have clients that add us to like eight Slack channels.

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So we have to be specific on this.

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And then we just gonna keep all the communication

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like in that one thread.

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And you guys are, Rainmakers is very disciplined

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and good with that, with your emojis

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and threads and all that.

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You guys have some good Slack habits.

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And then on the...

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Yeah, so this is just for clarifications

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and we'll give you updates on the ticket inside of Slack.

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Each of these tickets are gonna create

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like a notion task for us.

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And we may share that with you if we need to.

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But really like any update to it

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and stuff will be posted in that thread.

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And that's it.

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You can still monitor your tickets

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if you go to, let me grab a example here.

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In the, if you go to the admin settings

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and you go to tickets here,

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you should see, yeah, like this.

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They could see like open tickets.

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This is not specific to a group.

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It's specific to your entire app.

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But these are all the tickets and the status of where

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they're at in our system.

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And you can see when we last edited on our side.

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And we can actually double click on that and jump into Notion

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and dig into those specific items.

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So that's just you guys getting a dashboard.

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And then what else?

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Escalation.

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Yeah, because you can email us.

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But that's pretty much, I think that's it.

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I mean, everything's pretty obvious.

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I shared the link with you.

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If you have some really cool process nerds,

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we made a Swimlane diagram of the entire process.

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So just to explain, you have users,

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like Rainmaker members, 100x members that

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are in the user Swimlane.

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You are the client in this.

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So you have someone who's like, hey, my app isn't working.

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Or a coach is like, hey, my thing's not working.

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Can they fix it themselves?

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Yes or no?

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No.

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OK, now they reach out to you internally

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or to a support channel.

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Can you help them?

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Yes.

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If so, great.

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Let them know when it's done.

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If not, then you would create a ticket here for us.

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And that goes to a triage process, like I said.

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And after that, we go to, hey, is this a client issue?

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Like, hey, is Zapier on your side not working?

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Or is this something on us?

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If it's like, hey, it is a client issue,

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we kick it back to you.

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And then you can figure it out on your side.

251
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If it is not a client issue, it's on us,

252
00:11:33.000 --> 00:11:35.240
we can then figure out, is it critical?

253
00:11:35.240 --> 00:11:35.800
Well, yes.

254
00:11:35.800 --> 00:11:37.760
Then we go to a live team collaboration.

255
00:11:37.760 --> 00:11:40.120
And we just chat that out in Slack

256
00:11:40.120 --> 00:11:43.480
and hack it until it's working.

257
00:11:43.480 --> 00:11:46.160
And so then if it's not critical, we'll notify you.

258
00:11:46.160 --> 00:11:48.000
And we'll put it into our planning.

259
00:11:48.000 --> 00:11:50.200
And then it kind of goes into another process.

260
00:11:50.200 --> 00:11:53.480
I won't get too much into the weeds of it here.

261
00:11:53.480 --> 00:11:59.400
But then, yeah, we go through that collaboration

262
00:11:59.400 --> 00:12:00.120
until it's fixed.

263
00:12:00.120 --> 00:12:01.720
And then we'll give it back to you.

264
00:12:01.720 --> 00:12:03.840
And we have this thing called a post-mortem, which

265
00:12:03.840 --> 00:12:07.120
is like after the tragedy has happened.

266
00:12:07.120 --> 00:12:09.960
Then we kind of go through and like, OK, how did this happen?

267
00:12:09.960 --> 00:12:12.000
Can we avoid this in the future?

268
00:12:12.000 --> 00:12:13.660
Most of the time, we're putting in fixes

269
00:12:13.660 --> 00:12:17.520
that obviously will keep this away from happening again.

270
00:12:17.520 --> 00:12:19.920
But potentially, whatever that is,

271
00:12:19.920 --> 00:12:23.040
we just want to collaborate between us on that

272
00:12:23.100 --> 00:12:25.640
and then notify the user, of course.

273
00:12:25.640 --> 00:12:27.720
And then sometimes, in some cases,

274
00:12:27.720 --> 00:12:30.400
we have this need for externals.

275
00:12:30.400 --> 00:12:32.040
There's sometimes hosts or servers

276
00:12:32.040 --> 00:12:35.040
or things that are outside of Tribe and our team.

277
00:12:35.040 --> 00:12:36.600
So potentially, there could be like,

278
00:12:36.600 --> 00:12:39.240
do we need that L4 level of support, which

279
00:12:39.240 --> 00:12:41.200
is outside of us?

280
00:12:41.200 --> 00:12:44.520
In that case, we've only had one of those in the last 12 months.

281
00:12:44.520 --> 00:12:47.080
So unlikely that that would be the case.

282
00:12:47.080 --> 00:12:48.840
But if you want to nerd out on that,

283
00:12:48.840 --> 00:12:51.200
there's a diagram down here for all those people

284
00:12:51.200 --> 00:12:52.680
who want to see that.

285
00:12:52.680 --> 00:12:55.480
So awesome.

286
00:12:55.480 --> 00:12:56.760
And that's pretty much it.

287
00:12:56.760 --> 00:12:58.680
And we're happy to talk about anything

288
00:12:58.680 --> 00:13:01.760
you want to talk about or just cut it short.

289
00:13:01.760 --> 00:13:04.080
But we just want to get those two updates.

290
00:13:04.080 --> 00:13:04.580
Cool.

291
00:13:04.580 --> 00:13:05.480
Thank you so much.

292
00:13:05.480 --> 00:13:06.480
This is really awesome.

293
00:13:06.480 --> 00:13:11.000
I'm the only one on the call, so you have me for 45 more minutes.

294
00:13:11.000 --> 00:13:11.720
No, I'm joking.

295
00:13:11.720 --> 00:13:12.520
We can do anything.

296
00:13:12.520 --> 00:13:15.640
We could probably build a new feature while we're here.

297
00:13:15.640 --> 00:13:19.760
No, the one thing that has been happening with Janine,

298
00:13:19.760 --> 00:13:21.280
I put in a ticket this morning.

299
00:13:21.320 --> 00:13:23.280
But basically, she was messaging.

300
00:13:23.280 --> 00:13:30.120
She has like 55 to 60 different individual DMs

301
00:13:30.120 --> 00:13:32.440
that are happening, because she does one-on-one coaching

302
00:13:32.440 --> 00:13:33.440
through DMs.

303
00:13:33.440 --> 00:13:35.960
And she was messaging one student.

304
00:13:35.960 --> 00:13:38.160
And then it actually didn't get sent to that student

305
00:13:38.160 --> 00:13:39.640
that she was trying to message.

306
00:13:39.640 --> 00:13:41.680
It got sent to a different student.

307
00:13:41.680 --> 00:13:43.280
And then she replied back.

308
00:13:43.280 --> 00:13:45.920
And then they were replying back and forth for a bit.

309
00:13:45.920 --> 00:13:48.280
But then when she replied back one other message,

310
00:13:48.280 --> 00:13:51.120
it got sent to a completely different student.

311
00:13:52.120 --> 00:13:54.840
And it was like crisscrossing in the back end.

312
00:13:57.560 --> 00:14:01.520
And it's only happened to her that we know of so far.

313
00:14:01.520 --> 00:14:04.080
But I didn't know it was because we had so many messages.

314
00:14:04.080 --> 00:14:06.600
But yeah.

315
00:14:06.600 --> 00:14:07.440
Gotcha.

316
00:14:07.440 --> 00:14:10.480
And OK, it says, look, she's on the web,

317
00:14:10.480 --> 00:14:12.520
which means it's the latest.

318
00:14:12.520 --> 00:14:13.800
That's helpful.

319
00:14:13.800 --> 00:14:15.760
Yeah, I haven't watched this video yet.

320
00:14:15.760 --> 00:14:18.440
But we can probably diagnose that.

321
00:14:18.440 --> 00:14:21.200
That's it.

322
00:14:21.200 --> 00:14:23.440
I don't know if we have any specific questions on that.

323
00:14:23.440 --> 00:14:26.640
It just sounds like the, is it that there's

324
00:14:26.640 --> 00:14:29.000
two conversations between her and, let's say,

325
00:14:29.000 --> 00:14:31.560
Laura Hill here?

326
00:14:31.560 --> 00:14:33.480
Or is it just one conversation, but they're not

327
00:14:33.480 --> 00:14:35.440
showing the notifications?

328
00:14:35.440 --> 00:14:39.720
The DM thread, she's trying to message,

329
00:14:39.720 --> 00:14:42.400
I think it's Laura or whoever it was.

330
00:14:42.400 --> 00:14:46.400
But it's sending inside that DM thread.

331
00:14:46.400 --> 00:14:48.320
But the other student, she's not actually

332
00:14:48.320 --> 00:14:49.440
receiving that message.

333
00:14:49.440 --> 00:14:51.600
It's going to a different student.

334
00:14:51.600 --> 00:14:54.080
OK, that's like the worst of the options.

335
00:14:54.080 --> 00:14:55.240
Yeah, OK.

336
00:14:55.240 --> 00:14:57.920
So she's sending it to Laura and it's going to Lisa.

337
00:14:57.920 --> 00:14:59.960
For example, yeah.

338
00:15:00.000 --> 00:15:02.400
Instead of it just going to Lisa and Laura, right?

339
00:15:02.400 --> 00:15:03.840
She's trying to have those two conversations.

340
00:15:03.840 --> 00:15:06.040
Another student got pulled in as well.

341
00:15:06.640 --> 00:15:10.360
So it's like, she's been, it's all been crisscrossed in the back end.

342
00:15:11.160 --> 00:15:12.080
Yeah, that's, that's great.

343
00:15:12.080 --> 00:15:13.720
Let me just diagnose this a little bit.

344
00:15:13.800 --> 00:15:20.920
Um, so, uh, cool.

345
00:15:20.920 --> 00:15:21.200
Sorry.

346
00:15:25.440 --> 00:15:26.400
Or something like that.

347
00:15:26.520 --> 00:15:27.920
Um, so that's okay.

348
00:15:27.920 --> 00:15:29.880
I think of a few reasons why that's happening.

349
00:15:30.520 --> 00:15:34.560
Um, it just may not know who the, who the active what's open right now.

350
00:15:34.600 --> 00:15:39.960
So it doesn't, it's not, um, like it, like it, it may think that you're still

351
00:15:39.960 --> 00:15:43.520
talking to Lisa, but actually I'm already looking at Laura and it needs to update.

352
00:15:43.640 --> 00:15:46.200
Um, this is probably something that's not clearing out there.

353
00:15:46.800 --> 00:15:47.040
Okay.

354
00:15:47.040 --> 00:15:51.640
And it could, could be some edge cases where like, maybe you refresh the page

355
00:15:51.680 --> 00:15:54.400
or we'll, we'll, we'll test it and diagnosis.

356
00:15:54.400 --> 00:15:59.800
So on our side, like we'll, um, we'll still, we'll shape this up into something.

357
00:15:59.960 --> 00:16:01.920
And then, um, take a look at it.

358
00:16:01.920 --> 00:16:03.920
That's, that's obviously pretty important.

359
00:16:04.280 --> 00:16:07.560
Let me put it into reactive.

360
00:16:07.640 --> 00:16:12.520
So this will be for, um, uh, whoops, go back.

361
00:16:12.760 --> 00:16:13.160
There we go.

362
00:16:13.800 --> 00:16:17.280
Um, we'll put some more notes in here.

363
00:16:17.480 --> 00:16:20.760
Um, just going to see if there's anything else, questions got to the student.

364
00:16:21.480 --> 00:16:22.280
Went to another student.

365
00:16:22.280 --> 00:16:22.520
Yeah.

366
00:16:22.560 --> 00:16:23.560
Now it's the same different people.

367
00:16:23.560 --> 00:16:23.920
Okay.

368
00:16:24.280 --> 00:16:27.320
We'll, we'll look into that specifically and then just see what that is.

369
00:16:27.320 --> 00:16:30.760
But, um, I will get that, that working.

370
00:16:31.760 --> 00:16:35.000
Um, we'll try to replicate it ourselves, but that's why.

371
00:16:36.560 --> 00:16:37.240
Yeah, I know.

372
00:16:37.240 --> 00:16:39.800
And it's like, she's the only one that's had that issue.

373
00:16:40.320 --> 00:16:44.760
Um, and so I haven't been able to replicate it, but yeah.

374
00:16:45.280 --> 00:16:52.040
And then for my tickets in like the, basically like the dashboard part, I'm

375
00:16:52.040 --> 00:16:55.840
not seeing any of the most recent tickets that I've submitted.

376
00:16:55.960 --> 00:16:58.800
So those just haven't been processed yet.

377
00:16:58.800 --> 00:17:02.640
And I was just noticing that, um, Carolina, like, cause if we, we can see

378
00:17:02.640 --> 00:17:08.400
that it's you, um, and then, but it didn't have a client assigned to it just yet.

379
00:17:08.440 --> 00:17:12.160
So you only see it when the client is assigned, um, which I just did to

380
00:17:12.160 --> 00:17:14.160
like the ones we just talked about.

381
00:17:14.720 --> 00:17:16.680
Um, so.

382
00:17:17.480 --> 00:17:19.119
Uh, that should show up now.

383
00:17:19.119 --> 00:17:20.000
Let's take a look.

384
00:17:21.240 --> 00:17:25.079
Um, it's pretty much instant when we do update it, but.

385
00:17:26.040 --> 00:17:26.480
Yes.

386
00:17:26.520 --> 00:17:27.880
So there's okay.

387
00:17:27.920 --> 00:17:29.240
We'll yeah.

388
00:17:29.360 --> 00:17:30.160
So this was March.

389
00:17:30.280 --> 00:17:30.480
Okay.

390
00:17:30.480 --> 00:17:31.200
This is today.

391
00:17:31.360 --> 00:17:32.160
Two minutes ago.

392
00:17:32.760 --> 00:17:35.080
Um, great.

393
00:17:35.680 --> 00:17:42.040
And, and, um, yeah, we're trying to figure out a way to get you guys to see this

394
00:17:42.120 --> 00:17:47.280
notion is, is quite, uh, limited as far as like making, which one will make like

395
00:17:47.320 --> 00:17:50.960
all of the, um, all of the tickets public essentially.

396
00:17:51.480 --> 00:17:54.360
Um, so you can just click on them and see them, but right now I have to like

397
00:17:54.360 --> 00:17:56.280
invite you to each ticket, which is silly.

398
00:17:56.680 --> 00:18:01.360
Um, or we can make each one public and get your URL, but anyway, we'll eventually

399
00:18:01.360 --> 00:18:04.360
you'll be able to click on this and like, go see kind of what the ticket was.

400
00:18:04.960 --> 00:18:09.200
Um, that's for the temporary solution right now is where, why we're using Slack

401
00:18:09.240 --> 00:18:12.880
because Slack has the whole ticket in there and we can just chat about it there.

402
00:18:13.360 --> 00:18:17.440
Um, and cause the other thing is like your team wants to see that you did a

403
00:18:17.440 --> 00:18:20.600
ticket so that maybe they don't submit another one, or if they have a,

404
00:18:20.640 --> 00:18:24.880
I am, I'm kind of the one that's getting all of the issues and I'm trying not

405
00:18:24.880 --> 00:18:27.080
to send duplicate tickets to y'all.

406
00:18:27.320 --> 00:18:30.360
That's like, we would love all of our clients to have a single point of

407
00:18:30.360 --> 00:18:32.880
contact, but that's not, we don't get that.

408
00:18:33.000 --> 00:18:33.640
Yes.

409
00:18:34.280 --> 00:18:38.680
Um, that, so I get a lot of the duplicates and then I get to weed it out.

410
00:18:38.800 --> 00:18:42.840
Um, so some of the common things that we were thinking would be helpful is like

411
00:18:43.440 --> 00:18:48.560
having a ding when you have it open and you get a new DM, I didn't know if that's

412
00:18:48.560 --> 00:18:52.160
easy to implement or build in at all.

413
00:18:52.520 --> 00:18:52.840
Yeah.

414
00:18:52.840 --> 00:18:55.800
We technically, we technically are sending the DMS with this.

415
00:18:55.800 --> 00:18:57.160
It says with, with sound.

416
00:18:57.320 --> 00:19:00.680
Um, so if you have your phone muted, it's just going to vibrate.

417
00:19:01.240 --> 00:19:02.320
Um, sure.

418
00:19:02.360 --> 00:19:05.080
But you're saying like if I'm in the app, like if I'm, yeah.

419
00:19:05.840 --> 00:19:06.160
Yeah.

420
00:19:06.200 --> 00:19:08.120
Um, it's possible.

421
00:19:08.120 --> 00:19:08.640
Yeah.

422
00:19:09.160 --> 00:19:13.600
Um, I don't know how, at least it should be an option that you can maybe enable or

423
00:19:13.600 --> 00:19:19.680
disable because, uh, like for admins, especially you, you'd be, uh, you'd be

424
00:19:19.680 --> 00:19:21.000
getting pinged a lot.

425
00:19:21.320 --> 00:19:22.520
Um, yeah.

426
00:19:22.720 --> 00:19:23.080
Yeah.

427
00:19:23.280 --> 00:19:26.480
So you're saying like, if I'm opened in this browser, like I could hear an

428
00:19:26.480 --> 00:19:27.800
audible thing.

429
00:19:27.800 --> 00:19:28.320
Yeah.

430
00:19:28.560 --> 00:19:28.720
Yeah.

431
00:19:28.720 --> 00:19:32.080
Cause a lot of our coaches, they just are on their computer working and they'll have

432
00:19:32.080 --> 00:19:35.920
it pulled up and then just having that audible ding that someone is getting back

433
00:19:35.920 --> 00:19:36.920
to them is helpful.

434
00:19:38.240 --> 00:19:39.240
Yeah, for sure.

435
00:19:39.280 --> 00:19:41.880
I think that's, that's good.

436
00:19:41.880 --> 00:19:46.680
And I think also we would try to say, um, as far as like this being like a, like, and

437
00:19:46.680 --> 00:19:52.680
did you have something for this or was you had a, you had a request for, and I think

438
00:19:52.680 --> 00:19:58.320
it got attached to another ticket if I'm right, but there's like, it's in the group

439
00:19:58.320 --> 00:19:59.240
DMs.

440
00:19:59.600 --> 00:20:00.080
Uh,

441
00:20:00.000 --> 00:20:01.000
This one.

442
00:20:01.000 --> 00:20:03.000
It's in that project now.

443
00:20:03.000 --> 00:20:04.000
Sweet.

444
00:20:04.000 --> 00:20:05.000
Okay, we moved it in here.

445
00:20:05.000 --> 00:20:07.000
I'm going to add it in here.

446
00:20:07.000 --> 00:20:08.000
I think you may have...

447
00:20:08.000 --> 00:20:10.000
Did we not talk about...

448
00:20:10.000 --> 00:20:12.000
Remember, receive a push notification?

449
00:20:12.000 --> 00:20:13.000
Yeah.

450
00:20:13.000 --> 00:20:15.000
What should it do?

451
00:20:15.000 --> 00:20:16.000
What can...

452
00:20:18.000 --> 00:20:22.000
I'll remember receive a push notification when a new message comes in.

453
00:20:24.000 --> 00:20:26.000
When you say members, are you saying like...

454
00:20:26.000 --> 00:20:30.000
Oh, add members to the message.

455
00:20:30.000 --> 00:20:35.000
So, basically, everybody in the group would receive the group DM.

456
00:20:37.000 --> 00:20:39.000
I think maybe clarification on that.

457
00:20:43.000 --> 00:20:44.000
Yeah.

458
00:20:44.000 --> 00:20:45.000
So, that's the group DM piece.

459
00:20:45.000 --> 00:20:49.000
Then this is more like additional notifications.

460
00:20:51.000 --> 00:20:53.000
So, maybe I'm like...

461
00:20:57.000 --> 00:20:58.000
I think other than...

462
00:20:58.000 --> 00:21:00.000
Also, the problem here is like...

463
00:21:02.000 --> 00:21:03.000
Oh, it's in the...

464
00:21:05.000 --> 00:21:06.000
Okay, here.

465
00:21:06.000 --> 00:21:07.000
Sorry, I didn't even...

466
00:21:07.000 --> 00:21:08.000
I just didn't go far enough.

467
00:21:08.000 --> 00:21:09.000
Make a sound.

468
00:21:09.000 --> 00:21:10.000
There we go.

469
00:21:11.000 --> 00:21:12.000
Additional...

470
00:21:12.000 --> 00:21:13.000
Well, so that's...

471
00:21:13.000 --> 00:21:14.000
This is like...

472
00:21:15.000 --> 00:21:16.000
Make...

473
00:21:24.000 --> 00:21:26.000
So, let's just move things around.

474
00:21:26.000 --> 00:21:28.000
So, really the like...

475
00:21:29.000 --> 00:21:33.000
And what I was like to sort of the problem is like that messages are coming in,

476
00:21:33.000 --> 00:21:36.000
but coaches aren't seeing them.

477
00:21:37.000 --> 00:21:38.000
Because that's really the problem.

478
00:21:38.000 --> 00:21:41.000
So, to me, there's one is the sound could work.

479
00:21:41.000 --> 00:21:43.000
I think it could be cool if like when you send a message,

480
00:21:43.000 --> 00:21:46.000
it like pops up, you know, in a little DM.

481
00:21:47.000 --> 00:21:49.000
Thinking of like Facebook as well.

482
00:21:51.000 --> 00:21:53.000
Potentially, like here, you've got your messages.

483
00:21:54.000 --> 00:21:55.000
But when you're...

484
00:21:55.000 --> 00:21:58.000
If something happens like while you're on Facebook, you know,

485
00:21:58.000 --> 00:22:02.000
sometimes you'll get like a little thing alert down at the bottom here.

486
00:22:02.000 --> 00:22:03.000
Yeah, yeah, yeah.

487
00:22:04.000 --> 00:22:09.000
But, I mean, this is obviously super easy to get to like that.

488
00:22:12.000 --> 00:22:13.000
And I think...

489
00:22:13.000 --> 00:22:14.000
I can't remember.

490
00:22:14.000 --> 00:22:15.000
Yeah, I think Facebook...

491
00:22:16.000 --> 00:22:18.000
They do have like the...

492
00:22:19.000 --> 00:22:20.000
Yeah, I'd be curious to...

493
00:22:20.000 --> 00:22:21.000
And Slack as well.

494
00:22:21.000 --> 00:22:23.000
I know you guys are coming from Slack.

495
00:22:23.000 --> 00:22:24.000
So...

496
00:22:24.000 --> 00:22:25.000
Right.

497
00:22:30.000 --> 00:22:31.000
Yeah, it's kind of hidden.

498
00:22:31.000 --> 00:22:32.000
I agree.

499
00:22:32.000 --> 00:22:33.000
Like it's...

500
00:22:33.000 --> 00:22:34.000
You have to like click on that and then see what's...

501
00:22:34.000 --> 00:22:35.000
I mean, you can...

502
00:22:35.000 --> 00:22:36.000
I think there's...

503
00:22:36.000 --> 00:22:39.000
It will show you like unread count there, but it's kind of like...

504
00:22:39.000 --> 00:22:42.000
It's just an extra click, which makes it feel far away.

505
00:22:45.000 --> 00:22:46.000
But yeah, sound would be good.

506
00:22:46.000 --> 00:22:47.000
And maybe like a...

507
00:22:49.000 --> 00:22:51.000
Like a little alert or like a...

508
00:22:51.000 --> 00:22:52.000
What are they?

509
00:22:52.000 --> 00:22:53.000
Like a pop-up notification.

510
00:22:54.000 --> 00:22:55.000
That's like Caitlin text you.

511
00:22:55.000 --> 00:22:56.000
Yeah, and not necessarily...

512
00:22:57.000 --> 00:23:00.000
Yeah, and I don't think it would be a big deal if we didn't have that banner.

513
00:23:01.000 --> 00:23:03.000
But I think it's just specifically like the sound.

514
00:23:04.000 --> 00:23:06.000
So then coaches know.

515
00:23:06.000 --> 00:23:07.000
For us.

516
00:23:08.000 --> 00:23:10.000
That I know would be the most helpful.

517
00:23:10.000 --> 00:23:12.000
And then one thing that we noticed.

518
00:23:13.000 --> 00:23:14.000
And I don't know.

519
00:23:14.000 --> 00:23:16.000
I haven't tested this out specifically.

520
00:23:16.000 --> 00:23:20.000
But a coach was trying to share with a student how to get into DMs.

521
00:23:20.000 --> 00:23:21.000
And they weren't able to.

522
00:23:21.000 --> 00:23:24.000
But it was because they didn't already click on a group.

523
00:23:24.000 --> 00:23:26.000
And then click on the DM icon.

524
00:23:26.000 --> 00:23:27.000
Oh, really?

525
00:23:27.000 --> 00:23:28.000
Hang on.

526
00:23:28.000 --> 00:23:29.000
That's a good...

527
00:23:29.000 --> 00:23:30.000
That's a problem.

528
00:23:30.000 --> 00:23:31.000
No, you should...

529
00:23:31.000 --> 00:23:32.000
Hmm.

530
00:23:32.000 --> 00:23:33.000
You should be able to like...

531
00:23:33.000 --> 00:23:34.000
So it's on that screen.

532
00:23:34.000 --> 00:23:36.000
Yeah, because DMs aren't related to groups.

533
00:23:37.000 --> 00:23:38.000
Okay.

534
00:23:38.000 --> 00:23:40.000
I'll see if we can recreate that.

535
00:23:40.000 --> 00:23:41.000
See if you can...

536
00:23:41.000 --> 00:23:42.000
Yeah, because that's...

537
00:23:42.000 --> 00:23:43.000
Yeah.

538
00:23:43.000 --> 00:23:44.000
Maybe we should refresh a few times.

539
00:23:44.000 --> 00:23:45.000
Yeah, see if you could...

540
00:23:45.000 --> 00:23:46.000
Because it...

541
00:23:48.000 --> 00:23:50.000
Once it's enabled for the app.

542
00:23:50.000 --> 00:23:53.000
Because you can DM anyone on the platform technically.

543
00:23:53.000 --> 00:23:55.000
It's not related to groups.

544
00:23:55.000 --> 00:23:58.000
It's not like I can only DM the people that are in group with.

545
00:23:59.000 --> 00:24:00.000
It's kind of like Facebook.

546
00:24:00.000 --> 00:24:02.000
You can Facebook message anyone.

547
00:24:02.000 --> 00:24:03.000
Right.

548
00:24:03.000 --> 00:24:05.000
So same thing.

549
00:24:05.000 --> 00:24:07.000
But yeah, if you see a case where that is.

550
00:24:07.000 --> 00:24:10.000
But it should be outside of all the screens.

551
00:24:10.000 --> 00:24:12.000
Even like if you're in the admin, should have it.

552
00:24:12.000 --> 00:24:17.000
If you're in like, you know, your profile or whatever, you should see it.

553
00:24:21.000 --> 00:24:22.000
Yeah.

554
00:24:22.000 --> 00:24:23.000
I do kind of like...

555
00:24:23.000 --> 00:24:27.000
Now that I see Facebook again, I'm like, maybe it should just pop up like this.

556
00:24:27.000 --> 00:24:31.000
And then you could like click on one, you know, and then it takes you.

557
00:24:31.000 --> 00:24:32.000
Well, that's actually kind of...

558
00:24:32.000 --> 00:24:33.000
Yeah, I don't know.

559
00:24:35.000 --> 00:24:36.000
Those things work great on web.

560
00:24:36.000 --> 00:24:39.000
But on mobile, it's not as nice.

561
00:24:39.000 --> 00:24:40.000
Yeah.

562
00:24:41.000 --> 00:24:42.000
So...

563
00:24:42.000 --> 00:24:45.000
Well, Facebook takes you out to Messenger.

564
00:24:45.000 --> 00:24:46.000
Yeah, if you're on your...

565
00:24:46.000 --> 00:24:47.000
Yeah, exactly.

566
00:24:47.000 --> 00:24:48.000
They kind of...

567
00:24:48.000 --> 00:24:49.000
There's kind of the lazy ways.

568
00:24:49.000 --> 00:24:50.000
Just made a new app.

569
00:24:51.000 --> 00:24:53.000
I do have a question, Caitlin.

570
00:24:53.000 --> 00:24:58.000
In your initial ticket, it read as if the...

571
00:25:00.000 --> 00:25:05.000
The unread icon, like if there was an unread message,

572
00:25:05.540 --> 00:25:07.580
it read as if that was broken.

573
00:25:07.580 --> 00:25:09.060
Is that something that you're seeing

574
00:25:09.060 --> 00:25:10.540
or did I misunderstand that?

575
00:25:12.860 --> 00:25:15.060
I think that part is fine.

576
00:25:15.060 --> 00:25:17.340
I think what I was trying to say is that

577
00:25:17.340 --> 00:25:20.620
if the unread messages could be pushed to the top,

578
00:25:20.620 --> 00:25:22.260
that would be really helpful.

579
00:25:22.260 --> 00:25:27.260
On the actual message icon when you're just on the website,

580
00:25:30.500 --> 00:25:33.900
I feel like some of our coaches were having that issue,

581
00:25:33.900 --> 00:25:36.720
but I haven't personally experienced it.

582
00:25:36.720 --> 00:25:37.880
Like it's always worked for me,

583
00:25:37.880 --> 00:25:40.920
but I have way less conversations with people.

584
00:25:41.920 --> 00:25:44.960
Like coming up, like pretty immediately, I think,

585
00:25:44.960 --> 00:25:48.420
as soon as a message comes in, like that should show up.

586
00:25:48.420 --> 00:25:50.560
Obviously you have multiple points of,

587
00:25:50.560 --> 00:25:52.800
if you have an audible sound and that,

588
00:25:52.800 --> 00:25:56.960
you have multiple harder to ignore,

589
00:25:57.960 --> 00:26:02.960
but okay, so maybe, oh my gosh.

590
00:26:03.240 --> 00:26:05.200
Sorry, that was me.

591
00:26:05.200 --> 00:26:07.240
At least we know the alerts are working.

592
00:26:09.400 --> 00:26:11.040
Why is my watch blowing up?

593
00:26:14.440 --> 00:26:15.920
So yeah, I mean, we do have it.

594
00:26:15.920 --> 00:26:18.680
It comes in with sound on everything else.

595
00:26:18.680 --> 00:26:21.320
Yeah, I know, I know.

596
00:26:21.320 --> 00:26:22.360
Coaches really don't.

597
00:26:22.360 --> 00:26:24.800
I was like, oh, well, you could use it on your phone.

598
00:26:24.800 --> 00:26:26.520
She's like, oh, I don't like to go and use it on my phone.

599
00:26:27.040 --> 00:26:28.840
Okay, well, there you go.

600
00:26:28.840 --> 00:26:30.160
Yeah, it's really like, again,

601
00:26:30.160 --> 00:26:33.480
we can niche this down to like a web problem,

602
00:26:33.480 --> 00:26:34.320
because like-

603
00:26:34.320 --> 00:26:35.140
Yeah, yeah.

604
00:26:35.140 --> 00:26:37.240
Would you update that in the notes?

605
00:26:37.240 --> 00:26:38.160
Like-

606
00:26:38.160 --> 00:26:40.760
Yeah, I think the other thing is what,

607
00:26:40.760 --> 00:26:41.960
okay, here's what people are probably,

608
00:26:41.960 --> 00:26:42.800
this is helpful,

609
00:26:42.800 --> 00:26:44.880
because this is why it's so much more useful

610
00:26:44.880 --> 00:26:47.200
to talk through the problem like this,

611
00:26:47.200 --> 00:26:49.240
because what's probably happening

612
00:26:49.240 --> 00:26:52.600
is people are like leaving this open as a tab

613
00:26:52.600 --> 00:26:53.640
while they go do other stuff.

614
00:26:53.640 --> 00:26:54.660
That's what's happening.

615
00:26:54.660 --> 00:26:55.720
And then they want to get like a,

616
00:26:55.720 --> 00:26:58.120
they're not sitting here like reading the community

617
00:26:58.120 --> 00:26:58.960
and then an alert.

618
00:26:58.960 --> 00:26:59.800
I mean, maybe they are,

619
00:26:59.800 --> 00:27:01.960
but they're probably like leaving this on

620
00:27:01.960 --> 00:27:04.220
and then going off to their email or Facebook or whatever.

621
00:27:04.220 --> 00:27:06.120
And so when they hear that sound,

622
00:27:06.120 --> 00:27:08.480
it's like, oh, let me go back to that tab.

623
00:27:08.480 --> 00:27:09.800
So that's,

624
00:27:09.800 --> 00:27:11.160
because I think people use Slack

625
00:27:11.160 --> 00:27:13.120
and a few other things like that.

626
00:27:13.960 --> 00:27:15.600
I think if you are messaging on Facebook,

627
00:27:15.600 --> 00:27:18.960
I think it will do that as well.

628
00:27:18.960 --> 00:27:20.800
Blow Caroline up again.

629
00:27:20.800 --> 00:27:24.420
If they enable notifications on their web browser,

630
00:27:24.420 --> 00:27:29.420
do we have a way to show that?

631
00:27:29.780 --> 00:27:31.860
That's the other thing is there is a,

632
00:27:31.860 --> 00:27:33.020
like it is an app.

633
00:27:33.020 --> 00:27:38.020
So like there is a way to do like desktop notifications.

634
00:27:38.300 --> 00:27:40.140
Yeah, that's what I was saying.

635
00:27:40.140 --> 00:27:40.980
If one of those,

636
00:27:40.980 --> 00:27:43.300
they're like in-app alerts essentially.

637
00:27:43.300 --> 00:27:44.140
But I think this,

638
00:27:44.140 --> 00:27:45.860
I mean, that may be related to the sound,

639
00:27:45.860 --> 00:27:47.560
that way we can trigger the sound.

640
00:27:49.180 --> 00:27:50.900
So I will look at that.

641
00:27:50.900 --> 00:27:53.140
I think that I would keep this

642
00:27:55.420 --> 00:27:57.380
or we'll shape it later,

643
00:27:57.380 --> 00:28:00.240
but yeah, we'll just capture it for now.

644
00:28:00.240 --> 00:28:05.020
We could just say like explore like in-app alerts.

645
00:28:05.020 --> 00:28:08.460
Cause we may be able to just turn the in-app alerts on,

646
00:28:08.460 --> 00:28:09.900
specifically for web.

647
00:28:09.900 --> 00:28:11.580
And then one of the options may to be like

648
00:28:11.580 --> 00:28:13.100
enable or disable sound.

649
00:28:13.980 --> 00:28:14.820
So you'd kind of,

650
00:28:14.820 --> 00:28:15.640
you'd get the same thing,

651
00:28:15.640 --> 00:28:17.660
but you'd also get that little pop-up.

652
00:28:19.300 --> 00:28:22.580
I'm trying to think of which app I've seen

653
00:28:22.620 --> 00:28:23.460
do that recently,

654
00:28:23.460 --> 00:28:26.260
where you get like a browser notification.

655
00:28:28.580 --> 00:28:29.580
Oh gosh, I've seen,

656
00:28:29.580 --> 00:28:30.860
I all turned off.

657
00:28:30.860 --> 00:28:32.620
I hate browser, I hate my browser.

658
00:28:32.620 --> 00:28:34.060
Yeah, that's the thing, yeah.

659
00:28:35.500 --> 00:28:37.940
I know there's websites that do it,

660
00:28:37.940 --> 00:28:40.980
but I refuse to use them.

661
00:28:40.980 --> 00:28:42.060
So that's helpful.

662
00:28:42.060 --> 00:28:44.060
Let me see if there's anything else in here,

663
00:28:44.060 --> 00:28:45.020
since it's members.

664
00:28:48.220 --> 00:28:49.920
So some of these were just more like a checklist.

665
00:28:49.920 --> 00:28:53.680
Like once we let the app DM system for groups

666
00:28:53.680 --> 00:28:56.040
is actually theoretically there.

667
00:28:56.040 --> 00:28:59.320
We just need literally a button to let someone add,

668
00:28:59.320 --> 00:29:02.320
you know, people to the conversation.

669
00:29:02.320 --> 00:29:05.640
But whoever's it currently sends to everybody

670
00:29:05.640 --> 00:29:10.640
who's on the list of like people in the chat.

671
00:29:11.000 --> 00:29:12.520
So like this, I just mentioned that,

672
00:29:12.520 --> 00:29:14.200
cause like this is actually done already.

673
00:29:14.200 --> 00:29:15.620
It's just, but let's leave it there.

674
00:29:15.620 --> 00:29:18.600
So we make sure we check the box when it works.

675
00:29:18.600 --> 00:29:20.840
Yeah, most of this here is like a test,

676
00:29:20.840 --> 00:29:25.840
like these things have to happen to consider this project.

677
00:29:26.280 --> 00:29:27.600
Yeah.

678
00:29:27.600 --> 00:29:29.440
Do we get, and we're done on voice memos

679
00:29:29.440 --> 00:29:31.160
since we're touching voice memos here.

680
00:29:31.160 --> 00:29:32.660
Yes, voice memos are done.

681
00:29:33.600 --> 00:29:36.080
How is, Caitlin, how's that for you guys?

682
00:29:36.080 --> 00:29:37.480
Is it working or not working?

683
00:29:37.480 --> 00:29:38.880
What's?

684
00:29:38.880 --> 00:29:41.560
I haven't had any feedback from that.

685
00:29:41.560 --> 00:29:43.680
Is it on the web it's live?

686
00:29:46.240 --> 00:29:47.920
Or just in the phone?

687
00:29:48.280 --> 00:29:50.280
It should be everywhere.

688
00:29:50.280 --> 00:29:51.120
Let me see.

689
00:29:51.120 --> 00:29:53.400
I think it might've gotten tripped up in web actually,

690
00:29:53.400 --> 00:29:55.400
now that I'm remembering.

691
00:29:55.400 --> 00:29:56.960
I'll let you ask that question.

692
00:30:00.000 --> 00:30:04.760
Oh, I'm signed in as that test user that looks like where's all my okay

693
00:30:11.200 --> 00:30:13.200
Maybe

694
00:30:15.800 --> 00:30:19.360
I'm not seeing an option in my DMS on the web version

695
00:30:21.280 --> 00:30:25.120
Yeah, I see it on mine, oh not on the web yeah, but I'm saying on the phone

696
00:30:25.720 --> 00:30:31.560
It is on mobile you're on mobile, but you know what I remember now I had a conversation with you're not a

697
00:30:32.560 --> 00:30:35.680
Where he was saying that web was more complicated first

698
00:30:36.640 --> 00:30:38.640
some reason

699
00:30:43.600 --> 00:30:45.600
Testing one two three four five I

700
00:30:46.360 --> 00:30:48.840
Don't have to sit. I'll have to I

701
00:30:49.960 --> 00:30:54.280
Think you can play it like I think if you come here. It says new audio recording and you can

702
00:30:56.000 --> 00:31:00.080
Testing one two three four five so that kind of works cool

703
00:31:01.920 --> 00:31:03.920
So it is mobile

704
00:31:04.000 --> 00:31:06.000
It's working on mobile. Basically. It's a short version

705
00:31:06.640 --> 00:31:10.440
Okay. Yeah, I noticed it on mobile yesterday. So that's awesome. It's not

706
00:31:11.360 --> 00:31:14.800
Hmm, this is there is a whole discussion and I'll ask you your opinion

707
00:31:14.800 --> 00:31:18.360
I lost the argument apparently because I tried to push this and it didn't work

708
00:31:18.760 --> 00:31:25.160
Should you tap the icon once and it starts to record or should you press and hold it and then it starts to record

709
00:31:25.160 --> 00:31:27.400
Thank you. I said the tap and I

710
00:31:28.280 --> 00:31:34.040
Actually had to figure it out. I was like, okay tapping isn't working and I was like, well, maybe I press and hold

711
00:31:34.920 --> 00:31:39.320
There might have been a limitation on it, but it was supposed to

712
00:31:39.960 --> 00:31:43.320
Come up and like tell you if you couldn't tap it

713
00:31:44.040 --> 00:31:46.040
Of like press and hold

714
00:31:47.240 --> 00:31:51.720
For that it needs some like I know if you're on Vought because some people do use boxer

715
00:31:51.720 --> 00:31:56.000
So it's like you do press and hold it on boxer when you let go it it sends it

716
00:31:56.960 --> 00:32:01.760
So we did like to me. It was like a mushy hybrid version because when you let go it doesn't send it

717
00:32:01.760 --> 00:32:03.080
It just like sits there

718
00:32:03.080 --> 00:32:05.080
So it's like we either need to make it instantaneous

719
00:32:05.080 --> 00:32:08.640
which I don't love that because then if you do want to do it again or

720
00:32:08.640 --> 00:32:14.560
I use it on the most on slack and I message like on the iphone messenger

721
00:32:14.560 --> 00:32:16.560
So that's you like you record your message

722
00:32:16.640 --> 00:32:20.000
You can like have it and then when you're ready, you can send it if you feel good about it

723
00:32:20.560 --> 00:32:23.360
First boxer is just like i'm live and i'm, you know

724
00:32:24.000 --> 00:32:26.720
Streaming this to you right now and then it's done. Yeah a little more

725
00:32:26.720 --> 00:32:31.760
I would die of embarrassment if people heard the first run-through of anything i've recorded. Yeah, right

726
00:32:31.760 --> 00:32:37.680
So, is there a way to listen to the voice recording after you record it on your phone before you send it? Yeah

727
00:32:38.480 --> 00:32:42.160
Why didn't why didn't I test that? I don't even think I thought of that. I

728
00:32:42.800 --> 00:32:46.160
Don't oh, I think you can no. No, you can't. Yeah

729
00:32:46.800 --> 00:32:50.160
Sorry, i'm like doing it on my phone, but you obviously can't see it. Um

730
00:32:50.800 --> 00:32:55.120
Let me just okay. Yeah, I didn't even think of that. I don't think there was a way to do that

731
00:32:55.760 --> 00:33:02.000
Sorry, i'm like doing it on my phone, but you obviously can't see it. Um, let me just okay. Yeah, I didn't even think of

732
00:33:02.400 --> 00:33:06.880
Yeah, there's a little play. Um, I can't see it now, but yeah, it's a little play button there and

733
00:33:08.400 --> 00:33:12.000
Yeah, and there's also an x next to it so yeah it works, um

734
00:33:14.240 --> 00:33:18.800
So I that's i'm me playing it and there's an x if I wanted to delete it and I could do it again before

735
00:33:18.800 --> 00:33:20.080
I send it

736
00:33:20.080 --> 00:33:22.080
So that that part's nice. It's just

737
00:33:22.640 --> 00:33:26.080
It is a checkbox at carolina, it's not like a limitation of the app

738
00:33:26.160 --> 00:33:31.200
It's just the on on tap action needs to be linked instead of on press and hold action

739
00:33:32.080 --> 00:33:33.200
it's a

740
00:33:33.200 --> 00:33:36.240
So I think that would be an easy win. You know what i'm fixing it right now

741
00:33:36.320 --> 00:33:38.880
So I don't want to have to make a ticket for that

742
00:33:41.120 --> 00:33:42.320
Um

743
00:33:42.320 --> 00:33:44.320
Oh, you're doing it in flutter flow right now

744
00:33:45.120 --> 00:33:46.080
Okay

745
00:33:46.080 --> 00:33:48.960
So I won't add that. Thank you. I am gonna add. Um

746
00:33:49.680 --> 00:33:51.360
i'm gonna add

747
00:33:51.360 --> 00:33:53.360
to reactive, um

748
00:33:56.160 --> 00:34:03.380
Uh getting it live on web because I forgot that that was not there

749
00:34:14.560 --> 00:34:20.000
Yeah, I do see that it's limited to not web so it's only showing that record button specifically and I think there's a

750
00:34:20.800 --> 00:34:22.800
I think there's a um

751
00:34:22.860 --> 00:34:28.320
Limitation there on web that like the way that chrome or safari handles that

752
00:34:29.040 --> 00:34:31.040
uh, I think is

753
00:34:31.520 --> 00:34:36.560
Yeah, i'll add it to our reactive. Um, we might not get to it until april

754
00:34:37.920 --> 00:34:39.260
on how

755
00:34:39.260 --> 00:34:40.960
Involved that is

756
00:34:40.960 --> 00:34:44.960
Um, because yeah, I think there there was a limitation they were like, oh we're gonna have to look into this

757
00:34:45.280 --> 00:34:47.280
so I don't think it's something that it's just like

758
00:34:47.679 --> 00:34:50.080
Turn I think I think we tried a few times actually to get it

759
00:34:50.639 --> 00:34:54.400
Working already and basically a little bit more than just like

760
00:34:55.440 --> 00:34:56.320
you know

761
00:34:56.320 --> 00:34:59.920
Oh, we just forgot to enable it or something like there's something there that they have to

762
00:35:00.000 --> 00:35:03.280
like, make sure it's working completely.

763
00:35:03.280 --> 00:35:03.780
Yeah.

764
00:35:05.780 --> 00:35:06.280
Cool.

765
00:35:06.280 --> 00:35:07.840
And then, oh, sorry, go ahead.

766
00:35:07.840 --> 00:35:08.340
No, go ahead.

767
00:35:08.340 --> 00:35:10.240
That's fine.

768
00:35:10.240 --> 00:35:13.520
There was an instance that we were going over yesterday

769
00:35:13.520 --> 00:35:19.080
where a student wasn't, they were not even in the group

770
00:35:19.080 --> 00:35:21.840
that they were supposed to be, like, OK, sorry,

771
00:35:21.840 --> 00:35:24.000
in the back end, in the, let's say,

772
00:35:24.000 --> 00:35:26.640
she was supposed to be inside Coaching Accelerator.

773
00:35:26.640 --> 00:35:29.800
But instead, she was able to see VIP coaching

774
00:35:29.800 --> 00:35:31.280
with Coach Jenna.

775
00:35:31.280 --> 00:35:34.480
And she was actually able to post inside of that group,

776
00:35:34.480 --> 00:35:37.400
even though she didn't have the tag for that group.

777
00:35:37.400 --> 00:35:40.840
So I have to find the specific, go ahead.

778
00:35:40.840 --> 00:35:43.240
The dashboard she wasn't assigned to that group?

779
00:35:43.240 --> 00:35:44.400
Correct, yeah.

780
00:35:44.400 --> 00:35:46.600
She was seeing it?

781
00:35:46.600 --> 00:35:48.200
Correct, yeah.

782
00:35:48.200 --> 00:35:49.520
Oh, my.

783
00:35:49.520 --> 00:35:54.720
So whenever I find all that information, again,

784
00:35:54.720 --> 00:35:59.400
like, what priority ticket do you want me to put that as?

785
00:35:59.400 --> 00:36:03.360
And did she actually get access, like, in the CMS

786
00:36:03.360 --> 00:36:04.160
to the wrong group?

787
00:36:04.160 --> 00:36:05.040
In the back dashboard.

788
00:36:05.040 --> 00:36:05.560
Yeah.

789
00:36:05.560 --> 00:36:07.280
Yeah, because the only reason.

790
00:36:07.280 --> 00:36:09.040
Yeah, she had access to the group,

791
00:36:09.040 --> 00:36:13.600
but she wasn't assigned to that group.

792
00:36:13.600 --> 00:36:15.760
And she was even allowed to, like, post in there.

793
00:36:15.760 --> 00:36:18.480
Like, she was able to see the community, post everything.

794
00:36:18.480 --> 00:36:21.320
So some of these, let's just check here.

795
00:36:21.320 --> 00:36:24.080
Because you have a public group right here.

796
00:36:24.080 --> 00:36:25.640
Is that, and you have another one?

797
00:36:25.640 --> 00:36:26.120
Yes.

798
00:36:26.120 --> 00:36:28.280
So this is set to mastermind welcome group,

799
00:36:28.280 --> 00:36:30.200
but it's public, which means anyone who downloads the app

800
00:36:30.200 --> 00:36:31.480
can get in there.

801
00:36:31.480 --> 00:36:34.520
But she is VIP coaching, right?

802
00:36:34.520 --> 00:36:35.960
Yeah, so I'm just wondering if it.

803
00:36:35.960 --> 00:36:37.560
I think she was in VIP coaching, yeah.

804
00:36:37.560 --> 00:36:38.720
OK.

805
00:36:38.720 --> 00:36:43.120
Are you using Zapier to assign people to groups,

806
00:36:43.120 --> 00:36:44.760
or are you doing it manually?

807
00:36:44.760 --> 00:36:46.040
We are doing Zapier.

808
00:36:46.040 --> 00:36:47.480
We're trying to figure it out.

809
00:36:47.480 --> 00:36:49.920
Our tech department is trying to figure it out.

810
00:36:49.920 --> 00:36:54.600
But we also have been doing some manual stuff as well.

811
00:36:54.600 --> 00:36:56.640
So I guess it is possible that she

812
00:36:56.640 --> 00:36:59.200
was zapped in that group for a split second,

813
00:36:59.200 --> 00:37:03.360
was able to view it, and then the tag came off or something.

814
00:37:03.360 --> 00:37:08.880
But then she didn't have her correct group, right?

815
00:37:08.880 --> 00:37:09.880
Right.

816
00:37:09.880 --> 00:37:13.800
Essentially, she had, like, go ahead.

817
00:37:13.800 --> 00:37:16.960
It showed one group in the dashboard,

818
00:37:16.960 --> 00:37:19.600
like, when you open her user.

819
00:37:19.600 --> 00:37:23.440
But then she was in a completely different group on her app

820
00:37:23.440 --> 00:37:26.440
and didn't have the correct group on the app, right?

821
00:37:26.440 --> 00:37:27.680
Correct, yeah.

822
00:37:30.720 --> 00:37:32.440
And I don't have all of the information.

823
00:37:32.440 --> 00:37:34.920
I know it's Sally F. Morris is the user,

824
00:37:34.920 --> 00:37:38.000
but I don't remember which group she originally

825
00:37:38.000 --> 00:37:42.680
got, like, what tag she has versus which one

826
00:37:42.680 --> 00:37:44.600
she actually posted in.

827
00:37:44.600 --> 00:37:47.160
I have to get that information.

828
00:37:47.160 --> 00:37:48.960
OK, yeah.

829
00:37:48.960 --> 00:37:56.120
Yeah, I would send it as a normal bug.

830
00:37:56.120 --> 00:37:57.400
And then let us know.

831
00:37:57.400 --> 00:38:01.360
If you start seeing that regularly, then let us know,

832
00:38:01.360 --> 00:38:03.800
and we'll escalate it more.

833
00:38:03.800 --> 00:38:05.960
Hopefully, it's like a one-off situation

834
00:38:05.960 --> 00:38:08.200
that doesn't happen very often.

835
00:38:08.200 --> 00:38:09.400
Yeah.

836
00:38:09.400 --> 00:38:12.840
But yeah, so get as much information as possible.

837
00:38:12.840 --> 00:38:19.400
And make sure it's, like, super, super clear in the notes

838
00:38:19.400 --> 00:38:24.200
that, you know, even, like, taking screenshots.

839
00:38:25.000 --> 00:38:27.800
Here on the dashboard, she was in this group.

840
00:38:27.800 --> 00:38:32.320
And in her web app version, or her phone app version,

841
00:38:32.320 --> 00:38:36.720
she was in this group, and she was interacting with it.

842
00:38:36.720 --> 00:38:41.200
That way, we know, like, oh, this is.

843
00:38:41.200 --> 00:38:44.880
Yeah, I just, do you know what the name of it?

844
00:38:44.880 --> 00:38:46.800
So you did check in here in the dashboard,

845
00:38:46.800 --> 00:38:49.520
and, like, she wasn't assigned to that group.

846
00:38:49.520 --> 00:38:51.120
Yeah, Sally F. Morris.

847
00:38:54.800 --> 00:38:55.480
There we go.

848
00:38:55.480 --> 00:38:57.720
At least I'm pretty sure I double-checked.

849
00:38:57.720 --> 00:38:59.600
Yeah, she was, yeah, she was supposed

850
00:38:59.600 --> 00:39:02.640
to be in VIP coaching with Coach Farah,

851
00:39:02.640 --> 00:39:06.120
but she was in another coach's VIP group.

852
00:39:06.120 --> 00:39:06.640
OK.

853
00:39:06.640 --> 00:39:08.080
And I forget which coach.

854
00:39:08.080 --> 00:39:10.360
We have, like, six of them.

855
00:39:10.360 --> 00:39:11.800
OK, so.

856
00:39:11.800 --> 00:39:13.640
Did you change it already?

857
00:39:13.640 --> 00:39:15.920
Like, you already switched her around and everything?

858
00:39:15.920 --> 00:39:17.320
Did you happen to grab screenshots

859
00:39:17.320 --> 00:39:18.800
before you changed it?

860
00:39:18.800 --> 00:39:20.160
We didn't change anything.

861
00:39:20.160 --> 00:39:24.080
OK, but she is out of the group, or she still has access?

862
00:39:25.040 --> 00:39:26.520
I have to check.

863
00:39:26.520 --> 00:39:30.200
This was as of yesterday at, like, 4 p.m. Central.

864
00:39:30.200 --> 00:39:34.120
So weird anomalies like this are good to note,

865
00:39:34.120 --> 00:39:38.440
and then just, like, to me, that's, like,

866
00:39:38.440 --> 00:39:41.840
keeping an eye on it situation, where we just,

867
00:39:41.840 --> 00:39:43.640
we have to try to diagnose it super well.

868
00:39:43.640 --> 00:39:45.680
As long as it's good now, like, if it was just a temporary

869
00:39:45.680 --> 00:39:47.440
glitch, and all of a sudden, it's fine.

870
00:39:47.440 --> 00:39:51.160
It just, it should never do that ever, obviously.

871
00:39:51.200 --> 00:39:56.680
But it could have been just, like, maybe the, like,

872
00:39:56.680 --> 00:39:59.920
I don't know if the group visibility was somehow...

873
00:40:00.000 --> 00:40:04.240
uh maybe it came up as public but it should have been private like that could have been the issue

874
00:40:04.240 --> 00:40:10.240
where anyone could have joined it um and but we could like if she had she would have to be in the

875
00:40:10.240 --> 00:40:14.160
explore tab she'd have to like there's a kind of a different process of how she would have got into

876
00:40:14.160 --> 00:40:20.880
it um it could just be that like the the group id like in the zap wherever you guys did you just

877
00:40:20.880 --> 00:40:26.480
come into the group here find her and then add her to the group like this yeah do you zap here

878
00:40:27.040 --> 00:40:31.600
well we had some issues with zap here and we're like not really sure how people are even getting

879
00:40:31.600 --> 00:40:36.320
like accounts created so our tech department is trying to like figure out what zaps we have

880
00:40:36.320 --> 00:40:43.120
currently i need to fix them but she should have come in um and then we manually updated her tags

881
00:40:44.240 --> 00:40:52.400
okay in in the dashboard here so that's okay um i would still love if you could submit it

882
00:40:52.640 --> 00:41:00.240
submit it just so that we have that documented um and then i'll probably i'll probably like

883
00:41:00.240 --> 00:41:05.040
discard it as a ticket since there's not really anything we can do necessarily but at least i

884
00:41:05.040 --> 00:41:11.600
have that information um if it starts happening again if other people notice it like then we have

885
00:41:11.600 --> 00:41:19.600
a first track record with as much information as possible okay cool yeah i'll i'll get all

886
00:41:19.600 --> 00:41:25.200
that information and i'll submit it today most likely um cool

887
00:41:27.840 --> 00:41:35.280
and then there is another bug i guess you would consider it for a dm where it just says like

888
00:41:35.280 --> 00:41:42.080
you know mildred is typing but she'll just like still be typing forever yeah forever

889
00:41:42.720 --> 00:41:52.400
so yeah it's a really long message right yeah um yeah we can i think it goes into mode when

890
00:41:52.400 --> 00:41:57.040
you start typing it's probably just not turning it off so like if carolina were to start typing

891
00:41:57.040 --> 00:42:00.240
it does but as soon as you she hits send but probably what's happening is you're like starting

892
00:42:00.240 --> 00:42:05.680
typing and then not coming back and then just like what needs to do is after like 30 seconds

893
00:42:05.680 --> 00:42:08.960
if nothing happens to be like assume that that person's not typing anymore

894
00:42:09.680 --> 00:42:15.280
um add it to um the ui updates in the group dms okay you got it in here great

895
00:42:16.880 --> 00:42:22.560
um there's a lot of small things even the like press to hold or tap to thing i see what he did

896
00:42:22.560 --> 00:42:30.320
there and uh it was kind of the i think that was i don't know who did build that um it was a little

897
00:42:30.320 --> 00:42:34.480
little bit of a lazier way to to make the code work but we'll clean that up because it does need

898
00:42:34.480 --> 00:42:40.160
to i think when you tap it um it actually needs to change state so you can see it's like red and

899
00:42:40.160 --> 00:42:45.040
you know like a big very much like it's recording now and then it should turn into a stop button

900
00:42:45.040 --> 00:42:50.400
but right now it's just kind of like a microphone um and when you tap it um we're not if you have

901
00:42:50.400 --> 00:42:56.240
to press and hold it goes it turns it kind of hides it and shows like the recording thing but

902
00:42:56.240 --> 00:43:00.160
it's just not super obvious and it needs to be super obvious or else people won't know how to

903
00:43:00.160 --> 00:43:06.880
use it um so sorry i'm texting you and caitlin and carolina a bunch um you can just delete all

904
00:43:06.880 --> 00:43:14.480
those notifications and i i think once the um like the when they can't log in like once our students

905
00:43:14.480 --> 00:43:19.760
all can log in our coaches will be using the mobile app version i think a little bit more

906
00:43:19.760 --> 00:43:25.680
but since we're not sure like what students can log in yet from their phone um we're not using

907
00:43:25.680 --> 00:43:31.680
it a ton anymore or yet i guess so the whole group the whole dm featured

908
00:43:32.960 --> 00:43:38.080
just the the voice memo feature specifically so you guys are still running with slack right now

909
00:43:39.840 --> 00:43:47.120
yeah it's getting turned off on wednesday and so um it's like a like a fight like we are

910
00:43:47.120 --> 00:43:54.160
turning it off and we're just gonna deal with it yeah okay that's fine yeah when we can

911
00:43:55.680 --> 00:44:01.040
um there's a lot on this page but it's it's not it's probably like a like a couple days of work

912
00:44:01.040 --> 00:44:08.320
it's not like weeks of work it looks like a lot but it's not a lot yeah making sure that we build

913
00:44:08.320 --> 00:44:15.120
it correctly yeah sure yeah we'll shape this i just we haven't gone through this but yeah i think

914
00:44:15.120 --> 00:44:21.680
this this is good um and then i think that was only major one that you guys had next i think

915
00:44:21.680 --> 00:44:24.560
let me just check since you're pull up all your

916
00:44:28.960 --> 00:44:35.040
yeah we grouped dms and then we had this stripe v2 which we can just wait on since you guys are

917
00:44:35.040 --> 00:44:41.600
doing your sales funnel but um it was really just this this stuff will happen any anyway um

918
00:44:42.400 --> 00:44:48.720
probably keep this uh project and we'll probably just do it on our side instead of it being um

919
00:44:48.720 --> 00:44:55.840
this will just be tribe uh so we'll probably just do this when we do our next batch of fixes for

920
00:44:55.840 --> 00:44:59.840
stripe so i think you can just know that this will probably happen at some point

921
00:45:00.000 --> 00:45:05.840
Um, because these are all like nothing you were asking for was like specific to rainmakers.

922
00:45:05.840 --> 00:45:11.200
It's just, um, you know, obviously we need to have a way to get people out of the group when they stop paying.

923
00:45:11.840 --> 00:45:17.760
Um, and I think that was it that you guys had open right now, other than the tickets, it was just really this group DM.

924
00:45:19.040 --> 00:45:20.960
Yeah. Yeah.

925
00:45:20.960 --> 00:45:23.760
And then I guess, when do you think there will be

926
00:45:24.480 --> 00:45:28.160
a fix for the people who can't log in on iPhone, like

927
00:45:28.640 --> 00:45:30.800
a couple of weeks or sooner?

928
00:45:32.000 --> 00:45:33.120
Um,

929
00:45:33.120 --> 00:45:34.320
so

930
00:45:34.320 --> 00:45:35.600
we are,

931
00:45:35.600 --> 00:45:41.280
so we've been in like a bit of a block the last week or two on the app side, just because we have,

932
00:45:41.920 --> 00:45:46.400
um, on Android, there were some issues where people, like as soon as you open the app on Android,

933
00:45:46.400 --> 00:45:51.680
it was just immediately quitting on people. So we have fixed that, um, bug, but we're,

934
00:45:52.480 --> 00:45:57.680
once we got into that, we started uncovering a lot of like performance things, and I think this could be related to that.

935
00:45:58.160 --> 00:46:03.360
So there's kind of this root cause where like, there's so much happening in the app that it's trying to get all this data

936
00:46:03.680 --> 00:46:07.120
that the app kind of freezes up, and I think that's what's happening in that mode.

937
00:46:07.200 --> 00:46:12.560
It's like trying to log in, but it's getting like, it's crashing essentially, and then it just eventually says like, sign in again.

938
00:46:13.040 --> 00:46:14.400
Um, it's,

939
00:46:14.400 --> 00:46:19.680
I had this weeks ago to myself, and I thought I was just the anomaly, so I'm glad that you mentioned it,

940
00:46:20.080 --> 00:46:24.720
um, because we're digging, and I spent a few hours trying to dig into what was happening, because it was, it was happening

941
00:46:24.720 --> 00:46:29.520
to me, and no one else on a client or our team could recreate it for their accounts.

942
00:46:30.080 --> 00:46:31.120
Um,

943
00:46:31.120 --> 00:46:33.120
and it's funny, because when I took your,

944
00:46:33.520 --> 00:46:37.600
the users you were having, they had to log in. Of course, when I signed in to her account, there was no issue.

945
00:46:37.680 --> 00:46:39.920
It was like perfectly signed in immediately. Right.

946
00:46:40.640 --> 00:46:46.720
Yeah. So, but I do know the, the error, and I, I signed out, signed in, deleted the app, reinstalled the app.

947
00:46:47.440 --> 00:46:49.600
I was able to sign in on the web, no problem,

948
00:46:50.240 --> 00:46:52.720
um, but I, that is a legit, uh,

949
00:46:53.200 --> 00:46:58.320
bug, so it's still high. It's like, some of these are, um, they're critical, but they're also, we don't know,

950
00:46:58.880 --> 00:47:02.800
um, like, there's not a, we haven't been able to, like, identify what the issue is,

951
00:47:03.360 --> 00:47:05.200
because, but part of, like,

952
00:47:05.200 --> 00:47:09.840
encoding, like, 95% of the problem is figuring out where the problem is and what it is.

953
00:47:10.320 --> 00:47:13.600
Fixing it takes 15 minutes, probably, to make a few changes, but,

954
00:47:14.400 --> 00:47:15.920
um, and it's weird when it's,

955
00:47:15.920 --> 00:47:18.320
it's, it seems somewhat sporadic, um,

956
00:47:18.880 --> 00:47:21.680
because it's not related to her account, because I was able to sign in,

957
00:47:22.480 --> 00:47:28.800
but I'd be curious if, if they were able to maybe test it, um, again. I'm sure they would let you know if they

958
00:47:29.440 --> 00:47:31.120
were, it was working, but

959
00:47:31.120 --> 00:47:33.040
I just wonder if it was, like, a temporary thing,

960
00:47:33.600 --> 00:47:36.800
um, which there could be other reasons for that. We can still keep it as a ticket,

961
00:47:36.800 --> 00:47:38.800
but she may be able to sign in now,

962
00:47:38.960 --> 00:47:43.440
um, but then it's, like, more of, like, sometimes some users can't get in, and then other times they can,

963
00:47:44.080 --> 00:47:46.080
uh, we can reframe it, but,

964
00:47:46.480 --> 00:47:47.920
um,

965
00:47:47.920 --> 00:47:52.640
and even me signing in as her could have somehow fixed the problem. It's, it's complicated how

966
00:47:53.360 --> 00:47:56.400
things that happen, like, there's a bunch of things that happen when you sign in. It, like,

967
00:47:56.880 --> 00:48:00.480
resets and refreshes a lot of things, so me signing in as her could have fixed it,

968
00:48:00.960 --> 00:48:02.960
and now she could sign in. I don't know, um,

969
00:48:03.440 --> 00:48:05.840
okay, but potentially it could, there's a

970
00:48:06.640 --> 00:48:08.640
solid 20% chance that that is

971
00:48:09.920 --> 00:48:13.920
fixed, but, um, was something to figure out, because I think,

972
00:48:14.880 --> 00:48:17.840
same thing with, um, I was actually trying to access the Brilliant TV app,

973
00:48:18.000 --> 00:48:20.000
and that's where I was kept getting kicked out, and then

974
00:48:20.400 --> 00:48:24.400
now when I try to sign in, it's no problem. It signs right in. No, no issues, I think.

975
00:48:25.440 --> 00:48:28.800
So now you're able to log in is what you're saying? Yeah, and I didn't change anything.

976
00:48:29.920 --> 00:48:34.720
Oh, crazy. So that's what also might have happened. Let me try it now. I'm going to confirm this.

977
00:48:36.800 --> 00:48:39.920
Uh, no, no, no, no, no, it is still,

978
00:48:40.320 --> 00:48:45.360
no, it's still broken. Cool. Okay. I will, so that gives me a, a working, um,

979
00:48:46.480 --> 00:48:51.680
example we can, we can dig into with what's happening there. Okay, because I think out of about,

980
00:48:52.480 --> 00:48:57.120
um, maybe 200 people, we have like four to six, maybe four to ten

981
00:48:57.680 --> 00:49:00.160
that aren't able to log in on their phone specifically,

982
00:49:00.720 --> 00:49:06.800
but like you said, I was able to take their credentials and sign in on my phone perfectly fine. No problem.

983
00:49:07.040 --> 00:49:10.560
Perfectly fine. No problem. Yeah. So it's like the combination of their phone and their account.

984
00:49:11.440 --> 00:49:13.680
Um, so I think what's happening is like,

985
00:49:16.000 --> 00:49:20.080
I, yeah, I'll, I'll keep, we'll keep digging into it. Um, okay. There's,

986
00:49:20.720 --> 00:49:25.920
oh, Rainmaker Reactive. Sorry. Uh, let's go to this one. I think that's right here somewhere.

987
00:49:27.040 --> 00:49:29.040
Uh, multiple people inside. Uh,

988
00:49:31.040 --> 00:49:34.160
this is still a task, uh, Carolina, or it's coming in as a bug.

989
00:49:34.480 --> 00:49:39.280
Oh, oh no, that's, is this the bug we just submitted? Yes. Let me just, so this is the, um,

990
00:49:40.720 --> 00:49:41.760
uh, bug is,

991
00:49:47.760 --> 00:49:51.200
that's what that was confusing me. Um, build group, do we have the,

992
00:49:53.040 --> 00:49:54.880
yeah, so this is great. Um,

993
00:49:58.240 --> 00:49:58.800
let's keep that.

994
00:50:00.000 --> 00:50:01.480
That is high.

995
00:50:01.480 --> 00:50:02.500
I'll take this.

996
00:50:03.600 --> 00:50:04.760
I have my dev date.

997
00:50:04.760 --> 00:50:06.800
So either today or probably tomorrow,

998
00:50:06.800 --> 00:50:09.600
I'll look at this myself and see if I can solve that.

999
00:50:09.600 --> 00:50:11.920
And I'm having the same issue with Brilliance.

1000
00:50:11.920 --> 00:50:13.000
This is pinning on.

1001
00:50:14.280 --> 00:50:16.160
And if you need any sort of information

1002
00:50:16.160 --> 00:50:17.520
from any of our students

1003
00:50:17.520 --> 00:50:19.280
or like their accounts or phones or anything,

1004
00:50:19.280 --> 00:50:21.960
just let me know and I can try to get those as well.

1005
00:50:21.960 --> 00:50:24.520
Yeah, this was, you sent me her login,

1006
00:50:24.520 --> 00:50:25.960
which is great right here.

1007
00:50:26.080 --> 00:50:31.080
And I think this is in Slack as well.

1008
00:50:33.680 --> 00:50:34.600
I have a few more.

1009
00:50:34.600 --> 00:50:37.320
Do you want me to send all of them over to you or just?

1010
00:50:37.320 --> 00:50:38.520
You can.

1011
00:50:38.520 --> 00:50:41.920
What you can do is just go into the chat here.

1012
00:50:44.920 --> 00:50:46.200
Wherever it was.

1013
00:50:47.560 --> 00:50:49.200
This is the, I see what happened.

1014
00:50:49.200 --> 00:50:50.600
It didn't go to Rainmakers.

1015
00:50:51.720 --> 00:50:53.020
I see what happened there.

1016
00:50:55.960 --> 00:50:56.800
Okay.

1017
00:51:00.360 --> 00:51:01.200
Here we go.

1018
00:51:04.120 --> 00:51:05.200
Yeah, I'll grab.

1019
00:51:06.080 --> 00:51:07.100
Oh, where did you?

1020
00:51:09.800 --> 00:51:13.680
Now I can't see your, you had the user.

1021
00:51:13.680 --> 00:51:14.840
You did send me this.

1022
00:51:16.560 --> 00:51:17.400
What is this one?

1023
00:51:17.400 --> 00:51:19.040
Carrie, it was opening in somewhere.

1024
00:51:19.040 --> 00:51:19.880
Okay.

1025
00:51:22.120 --> 00:51:23.560
Is there two tickets?

1026
00:51:23.560 --> 00:51:24.880
No.

1027
00:51:24.880 --> 00:51:27.680
Because this one's here, but it doesn't have her login.

1028
00:51:30.360 --> 00:51:31.200
That's weird.

1029
00:51:31.200 --> 00:51:33.280
I can try to find it too.

1030
00:51:53.840 --> 00:51:54.680
Mildred.

1031
00:51:55.640 --> 00:51:56.480
Right here.

1032
00:51:56.480 --> 00:51:57.760
It does look like we have, okay, we have a,

1033
00:51:57.760 --> 00:52:01.040
this is partly why we are trying to get the,

1034
00:52:01.040 --> 00:52:02.840
so you guys in March 4th,

1035
00:52:02.840 --> 00:52:05.640
we didn't have the tickets coming into the Slack

1036
00:52:05.640 --> 00:52:07.280
the way it is now.

1037
00:52:07.280 --> 00:52:09.040
So that is, it is coming in now that way.

1038
00:52:09.040 --> 00:52:11.520
So we actually have a ticket

1039
00:52:11.520 --> 00:52:14.040
and then a separate channel here.

1040
00:52:14.040 --> 00:52:17.480
So I'm just going to at least link this

1041
00:52:17.480 --> 00:52:19.360
so I don't make that mistake again.

1042
00:52:19.360 --> 00:52:20.400
And I'm looking for it.

1043
00:52:20.400 --> 00:52:21.240
And that was on me.

1044
00:52:21.240 --> 00:52:22.840
I didn't fill out a ticket.

1045
00:52:22.840 --> 00:52:23.680
Okay, yeah.

1046
00:52:23.680 --> 00:52:25.080
If you had, it wouldn't have gone in.

1047
00:52:25.080 --> 00:52:26.360
So it's on both of us.

1048
00:52:27.440 --> 00:52:29.760
I'll just link that so we don't miss that again next time.

1049
00:52:29.760 --> 00:52:31.440
But yeah, there's, there she is.

1050
00:52:31.440 --> 00:52:32.960
And I think you actually gave a few,

1051
00:52:32.960 --> 00:52:34.680
if I go back to this message,

1052
00:52:34.680 --> 00:52:36.360
you did drop a few in there.

1053
00:52:38.520 --> 00:52:39.920
Sorry, it's right here.

1054
00:52:41.160 --> 00:52:42.000
Yeah.

1055
00:52:42.000 --> 00:52:45.440
See this one, Carrie Landis.

1056
00:52:45.440 --> 00:52:46.800
Yeah.

1057
00:52:46.800 --> 00:52:49.360
Do you want me to keep adding them to that thread?

1058
00:52:50.560 --> 00:52:51.400
Or does it not matter?

1059
00:52:51.400 --> 00:52:55.240
You can, I think what we'll probably do is,

1060
00:52:57.120 --> 00:52:58.280
I mean, we need to fix it.

1061
00:52:58.280 --> 00:53:01.560
So like, I think once we figure out what the fix is,

1062
00:53:01.560 --> 00:53:03.360
I could probably,

1063
00:53:03.360 --> 00:53:05.440
we'll have it automatically get fixed somehow.

1064
00:53:05.440 --> 00:53:07.040
So like the next time they sign in,

1065
00:53:07.040 --> 00:53:09.040
whatever issue is with their account,

1066
00:53:09.040 --> 00:53:11.000
it'll fix like account for that.

1067
00:53:11.000 --> 00:53:12.760
And then all they would have to do is just,

1068
00:53:12.760 --> 00:53:15.560
hey, just try to sign in again and it should just fix it.

1069
00:53:16.800 --> 00:53:18.040
Like on the web?

1070
00:53:18.040 --> 00:53:18.880
Yeah.

1071
00:53:18.880 --> 00:53:19.720
Or on the phone.

1072
00:53:20.720 --> 00:53:24.360
So on the, probably on their phone,

1073
00:53:24.360 --> 00:53:26.720
they'll just be able to sign in and it'll just work.

1074
00:53:26.720 --> 00:53:28.560
From their point of view, it'll just all of a sudden work.

1075
00:53:28.560 --> 00:53:30.360
But what would actually happen is when they sign in,

1076
00:53:30.360 --> 00:53:33.160
we'll fix if there's something wrong with their account.

1077
00:53:35.120 --> 00:53:35.960
I think it's,

1078
00:53:38.760 --> 00:53:39.600
let me fix.

1079
00:53:41.240 --> 00:53:45.160
I'm just gonna try one thing,

1080
00:53:46.320 --> 00:53:47.600
a quick thing real quick.

1081
00:53:50.720 --> 00:53:53.880
This may, I do wanna get you guys in super fast to that.

1082
00:53:53.880 --> 00:53:56.560
Let me just go to the, brilliant.

1083
00:53:56.560 --> 00:53:58.360
So this is where, this is breaking for me this way.

1084
00:53:58.360 --> 00:54:00.160
I'm gonna, this fixed it last time,

1085
00:54:00.160 --> 00:54:01.600
but this is not a good solution,

1086
00:54:01.600 --> 00:54:04.640
but it would get us, get us fixed.

1087
00:54:07.600 --> 00:54:08.440
Okay.

1088
00:54:08.440 --> 00:54:09.280
Okay.

1089
00:54:17.480 --> 00:54:20.120
I think I can just like, force sign them out.

1090
00:54:20.120 --> 00:54:22.040
And I'm just gonna see if this actually fixes it.

1091
00:54:22.040 --> 00:54:23.240
Cause if it does, you can just send me

1092
00:54:23.240 --> 00:54:24.240
all the email addresses.

1093
00:54:24.240 --> 00:54:26.000
I'll just fix those.

1094
00:54:26.000 --> 00:54:27.840
And then we should be like,

1095
00:54:27.840 --> 00:54:29.400
at least get you guys working again.

1096
00:54:29.400 --> 00:54:30.360
And then we'll keep an eye on like,

1097
00:54:30.360 --> 00:54:31.800
what's actually causing that.

1098
00:54:32.720 --> 00:54:33.560
Okay.

1099
00:54:34.440 --> 00:54:36.680
Let me try one quick hack here.

1100
00:54:39.080 --> 00:54:39.920
Okay.

1101
00:54:46.400 --> 00:54:49.360
Okay. So this is me, delete this account.

1102
00:55:00.000 --> 00:55:13.520
Nope, okay, well, it was worth a shot because that would have been a cool, cool fix.

1103
00:55:13.520 --> 00:55:19.260
But there's like, yeah, that didn't work.

1104
00:55:19.260 --> 00:55:25.360
So we'll take a look at how to, so it's not related to their session.

1105
00:55:25.360 --> 00:55:31.320
And I was able to sign into this particular account on the web, no problem.

1106
00:55:31.320 --> 00:55:35.920
So okay, I'll look at it and get back with you.

1107
00:55:35.920 --> 00:55:36.920
Sure.

1108
00:55:36.920 --> 00:55:37.920
Yeah.

1109
00:55:37.920 --> 00:55:42.600
Thank you so much.

1110
00:55:42.600 --> 00:55:43.600
I think this is it.

1111
00:55:43.600 --> 00:55:46.280
See, it works perfectly over here.

1112
00:55:46.280 --> 00:55:47.280
Just not on the phone.

1113
00:55:47.280 --> 00:55:51.880
So and I'm seeing exactly what she saw, like, it just literally says, you know, keep scrolling,

1114
00:55:51.880 --> 00:55:54.360
and eventually it says sign out and try again.

1115
00:55:54.360 --> 00:55:59.260
So okay, and that happened to me for a brief moment on the web.

1116
00:55:59.260 --> 00:56:05.200
But then after like, two or three times, and then like, I refresh the page and try to just,

1117
00:56:05.200 --> 00:56:07.640
yeah, and then I tried it again, and it worked.

1118
00:56:07.640 --> 00:56:10.960
So but then my phone was totally fine.

1119
00:56:10.960 --> 00:56:11.960
Okay.

1120
00:56:11.960 --> 00:56:12.960
Awesome.

1121
00:56:12.960 --> 00:56:16.320
Well, thanks for hanging out with us and debugging the app.

1122
00:56:16.320 --> 00:56:17.320
Thank you.

1123
00:56:17.320 --> 00:56:18.320
Thank you so much for your time.

1124
00:56:18.320 --> 00:56:19.320
I appreciate it.

1125
00:56:19.320 --> 00:56:20.320
Yeah, this is great.

1126
00:56:20.320 --> 00:56:22.560
It's helpful to us and we'll keep keep working on stuff.

1127
00:56:22.560 --> 00:56:23.560
So awesome.

1128
00:56:23.560 --> 00:56:24.560
Well, thanks.

1129
00:56:24.560 --> 00:56:25.560
Have so much.

1130
00:56:25.560 --> 00:56:26.560
Have a good day.

1131
00:56:26.560 --> 00:56:27.560
Thanks.

1132
00:56:27.560 --> 00:56:28.560
See ya.

1133
00:56:28.560 --> 00:56:28.560