WEBVTT 1 00:00:17.060 --> 00:00:18.460 you 2 00:00:31.300 --> 00:00:40.620 hello everybody hello hello hello everybody come in okay I clicked 3 00:00:40.620 --> 00:00:43.820 something weird guys and I don't know what I did okay 4 00:00:44.520 --> 00:00:59.540 Nikki. Good to see you Tati. You too, I miss you. I love that okay guys um half 5 00:00:59.540 --> 00:01:03.880 hours we have to be cut short today because my zoom was being weird for a 6 00:01:03.880 --> 00:01:07.360 while and letting appointments book over other appointments so I do have a 7 00:01:07.360 --> 00:01:14.800 one-on-one at 1130 but I don't know does I'm gonna suggest if you have something 8 00:01:14.800 --> 00:01:19.780 direct you want to talk about maybe throw your virtual hand up or put it in 9 00:01:19.820 --> 00:01:25.500 the chat so that we can kind of go not in order but you know just make sure we 10 00:01:25.500 --> 00:01:33.780 get everybody and then go from there Brittany's first I love it well I just 11 00:01:33.780 --> 00:01:40.580 got an email from my freight forwarder yesterday they're like blowing me up and 12 00:01:41.460 --> 00:01:48.260 so my UPC barcode says designed in the USA manufactured in China okay and 13 00:01:48.900 --> 00:01:53.520 they're like customs doesn't recognize manufactured in China it only recognizes 14 00:01:53.520 --> 00:01:56.200 made in China hold on I'm gonna shut the door 15 00:01:59.520 --> 00:02:04.760 and so they're like you either need to sign a waiver that says that you're fine 16 00:02:04.760 --> 00:02:09.520 with that or we can put the thing on for you have have y'all ever heard of that 17 00:02:09.520 --> 00:02:13.740 like I don't understand why made versus manufactured would make a damn bit of 18 00:02:15.440 --> 00:02:21.880 difference I have not I would I agree with you but I can also it could I feel 19 00:02:21.880 --> 00:02:29.160 like it's one of those really annoying technicalities I'm assuming they would 20 00:02:29.160 --> 00:02:33.460 charge you if they if they put it on themselves well yeah they're gonna I'm 21 00:02:33.460 --> 00:02:40.140 sure they're gonna charge me and I just I don't even they keep saying like we 22 00:02:40.140 --> 00:02:50.340 can put them on for you but they're not like giving me a price okay let me send 23 00:02:50.340 --> 00:02:52.820 a little message real quick one second 24 00:03:06.140 --> 00:03:12.780 I just put it into chat GP Tina's like yeah absolutely recognizes and requires 25 00:03:12.780 --> 00:03:18.680 manufactured in China or made in China or labor to labor labeling excuse me at 26 00:03:24.380 --> 00:03:30.140 entry it says manufactured in China and made in China are both acceptable wording 27 00:03:32.540 --> 00:03:36.400 okay I said I asked someone else about this you might have a who might know 28 00:03:37.020 --> 00:03:40.240 more so if they don't get back to me while we're just on the call I will send 29 00:03:40.240 --> 00:03:48.220 you a message kind of cool cool Amanda what do you have 30 00:03:50.020 --> 00:03:57.300 hello so I'm working on making my listing and so for like the the key 31 00:03:57.300 --> 00:04:05.580 words and the the TSC RK I'm trying is it better to do like a broad range of 32 00:04:05.580 --> 00:04:12.640 words or just so for example if there was like baby cowboy hat toddler cowboy hat 33 00:04:12.640 --> 00:04:17.339 brown cowboy hat cowboy hat for kids like it just seems so redundant would it be 34 00:04:17.899 --> 00:04:24.480 better to do like cowboy like birthday party decorations or like western themed 35 00:04:24.480 --> 00:04:29.320 party like changing up the actual words is it better or indifferent to do that 36 00:04:29.320 --> 00:04:34.340 or is that I'm strictly going off of like search volume so you're built so 37 00:04:34.340 --> 00:04:42.260 saying when you're putting keywords into like your SEO yeah um I mean 38 00:04:46.900 --> 00:04:50.340 I'm just trying to figure out what my strategy is going to be because if I do like 39 00:04:51.060 --> 00:04:59.340 toddler cow like for example like kids cowboy hat there's 6,000 competing products so it's like I 40 00:04:59.340 --> 00:04:59.980 would rather be 41 00:05:00.000 --> 00:05:01.720 on like toddler cowboy hat, 42 00:05:01.840 --> 00:05:04.120 which only has 1000 competing products 43 00:05:04.120 --> 00:05:06.040 and still has a high search volume. 44 00:05:07.740 --> 00:05:10.620 But then I also feel like being with like 45 00:05:10.620 --> 00:05:12.020 Western theme party decorations 46 00:05:12.600 --> 00:05:15.540 and that kind of stuff would be good as well 47 00:05:15.540 --> 00:05:17.480 and maybe less hats on that page, 48 00:05:17.540 --> 00:05:19.140 which might be better for me. 49 00:05:19.420 --> 00:05:23.840 Yeah, I mean, you wanna fit as many keywords 50 00:05:23.840 --> 00:05:26.760 into your SEO as you can within reason. 51 00:05:26.860 --> 00:05:29.980 Like you also wanna keep your product details 52 00:05:29.980 --> 00:05:31.500 and stuff like shorter, 53 00:05:31.740 --> 00:05:35.020 like you don't wanna be like having long paragraphs 54 00:05:35.020 --> 00:05:37.420 just for the sake of giving in more keywords. 55 00:05:39.100 --> 00:05:41.760 But in general, you wanna fit more in. 56 00:05:42.440 --> 00:05:44.620 So I'm imagining like, 57 00:05:44.960 --> 00:05:46.760 you should be able to fit in like a good, 58 00:05:47.100 --> 00:05:49.020 like all of those that you just read off 59 00:05:50.880 --> 00:05:52.400 and have a mix. 60 00:05:52.900 --> 00:05:54.260 So the one thing, 61 00:05:54.560 --> 00:05:56.480 cause you'll have a mix of like the search volume. 62 00:05:56.480 --> 00:05:59.440 So yes, like something might have a higher search volume 63 00:06:01.720 --> 00:06:03.780 and higher competing offers, 64 00:06:03.880 --> 00:06:07.420 but if you're ranking on that well, 65 00:06:07.420 --> 00:06:08.600 that's really good for you. 66 00:06:08.600 --> 00:06:11.460 Like if you're ranking high on that, that's really good. 67 00:06:11.580 --> 00:06:14.560 And so it being in your SEO is helping the algorithm 68 00:06:14.560 --> 00:06:16.960 identify you as relevant for that keyword. 69 00:06:18.060 --> 00:06:20.500 And it's also good to get relevant on keywords 70 00:06:20.500 --> 00:06:21.960 that might be lower search volume 71 00:06:21.960 --> 00:06:23.280 or less competing products. 72 00:06:23.280 --> 00:06:26.480 Those, so there's, I would try to do a mix, 73 00:06:26.600 --> 00:06:28.160 I guess is my short answer. 74 00:06:29.280 --> 00:06:29.720 Okay. 75 00:06:30.980 --> 00:06:32.720 And then when I'm putting these in, 76 00:06:32.780 --> 00:06:36.000 I'm putting them into the generic. 77 00:06:36.160 --> 00:06:37.280 How many can I do? 78 00:06:39.120 --> 00:06:41.180 I don't know if there's a limit. 79 00:06:41.780 --> 00:06:44.620 I mean, there is in a way, but like when, 80 00:06:44.860 --> 00:06:47.640 are you using Helium 10's listing builder at all? 81 00:06:49.800 --> 00:06:50.480 I don't know. 82 00:06:50.480 --> 00:06:54.040 I've watched, I'm mainly going off of the video. 83 00:06:54.520 --> 00:06:58.060 It was like the replay from September 12th. 84 00:06:58.420 --> 00:07:00.920 And then there was like a couple on like the Rainmaker 85 00:07:01.140 --> 00:07:02.780 family where they, yeah, 86 00:07:02.780 --> 00:07:05.940 on the Rainmaker Mastermind Academy app, 87 00:07:06.520 --> 00:07:07.580 there's some videos. 88 00:07:07.900 --> 00:07:10.220 And so I was going on based off of those videos. 89 00:07:11.140 --> 00:07:13.360 Is there another video that I should be watching? 90 00:07:14.060 --> 00:07:16.320 I don't, I'd have to go back and look, 91 00:07:16.500 --> 00:07:18.460 but I like Helium 10's listing builder 92 00:07:18.460 --> 00:07:21.520 because if I remember correctly, 93 00:07:21.880 --> 00:07:24.520 it can help you keep track of like how many keywords 94 00:07:24.520 --> 00:07:25.340 you have in there. 95 00:07:26.400 --> 00:07:28.220 You're not having to like manually count 96 00:07:28.220 --> 00:07:29.500 and things like that. 97 00:07:30.200 --> 00:07:31.960 I would recommend looking at that 98 00:07:31.960 --> 00:07:34.640 and it might just help you put it all together anyways. 99 00:07:35.460 --> 00:07:36.500 More systematically. 100 00:07:38.620 --> 00:07:40.020 Okay, thank you. 101 00:07:44.680 --> 00:07:46.500 Anybody else have anything 102 00:07:46.500 --> 00:07:48.780 that they have a direct question on? 103 00:07:54.320 --> 00:07:59.100 If not, anything you're working on or just want to share? 104 00:08:05.120 --> 00:08:07.320 I'll share because I just, 105 00:08:07.820 --> 00:08:09.320 I placed my second bulk order 106 00:08:09.320 --> 00:08:13.960 and it was getting ready to be shipped last week. 107 00:08:13.960 --> 00:08:18.020 I had my inspection and the inspection came back. 108 00:08:18.580 --> 00:08:24.420 So I, my product is a marathon metal hanger display. 109 00:08:24.520 --> 00:08:25.960 So you put your metals on it 110 00:08:25.960 --> 00:08:28.860 and there's an also an area to slip the bib, 111 00:08:29.000 --> 00:08:31.360 the running bibs in, or you could put a picture 112 00:08:31.360 --> 00:08:35.980 and that's like a clear PVC plastic type bib holder. 113 00:08:37.360 --> 00:08:42.140 And 20% of the bibs were, had indentation marks, 114 00:08:42.700 --> 00:08:46.140 which I'm not happy with. 115 00:08:46.140 --> 00:08:47.760 I don't want there to be any, 116 00:08:47.820 --> 00:08:49.720 like there's no room for error with that 117 00:08:49.720 --> 00:08:53.440 because I did get one four star review so far. 118 00:08:53.520 --> 00:08:55.300 I just launched a couple of months ago. 119 00:08:55.620 --> 00:08:59.220 So one of my reviews was specifically saying 120 00:08:59.220 --> 00:09:01.100 that the bib wasn't flat. 121 00:09:01.260 --> 00:09:04.240 So that's a huge selling point for my product. 122 00:09:04.240 --> 00:09:08.960 And I'm not happy with having any of the bibs 123 00:09:08.960 --> 00:09:11.080 have the marks in them because you can't get them out. 124 00:09:11.080 --> 00:09:13.460 So anyway, I went back and forth with the manufacturer 125 00:09:13.680 --> 00:09:17.200 and they seem to think that because it wasn't marked 126 00:09:17.200 --> 00:09:22.860 as a major fault during the inspection 127 00:09:23.900 --> 00:09:27.780 that they're, I'm going back and forth with them. 128 00:09:27.860 --> 00:09:32.420 Like I want them to pull all 1,020 units 129 00:09:32.420 --> 00:09:34.720 and re-inspect everything. 130 00:09:34.820 --> 00:09:37.080 I'm using Beattie Inspection Company. 131 00:09:37.340 --> 00:09:39.340 I'm calling them back in there, 132 00:09:39.340 --> 00:09:42.140 but the manufacturer is kind of wanting 133 00:09:42.140 --> 00:09:44.100 to do the inspection themselves 134 00:09:44.100 --> 00:09:45.760 and says that that's appropriate 135 00:09:45.760 --> 00:09:49.280 and they'll just replace everything and off we go. 136 00:09:49.760 --> 00:09:51.180 But I'm not really comfortable with that. 137 00:09:51.180 --> 00:09:52.580 I've never done this really before. 138 00:09:52.740 --> 00:09:54.760 I didn't have a problem with my last order. 139 00:09:55.300 --> 00:09:59.320 So how, I guess, 140 00:10:00.820 --> 00:10:03.200 How untrusting should I be? 141 00:10:03.980 --> 00:10:06.520 Should I just say, no, you're not inspecting it. 142 00:10:06.700 --> 00:10:09.220 The company's inspecting it, you're paying for it, 143 00:10:09.220 --> 00:10:11.420 which was in my purchase order 144 00:10:11.540 --> 00:10:14.740 that they had to pay for a re-inspection if it didn't pass. 145 00:10:14.860 --> 00:10:18.660 But the tricky thing is it did kind of pass inspection, 146 00:10:18.740 --> 00:10:22.100 but it had these marks that I'm not happy with. 147 00:10:22.220 --> 00:10:24.900 So what's my recourse like with those? 148 00:10:25.920 --> 00:10:27.760 I have some thoughts I will share. 149 00:10:27.760 --> 00:10:30.160 Does anybody else have a thought they want to share? 150 00:10:30.440 --> 00:10:32.400 Or want to give feedback at all? 151 00:10:34.000 --> 00:10:34.400 Don't have to. 152 00:10:34.860 --> 00:10:35.920 I'm with you. 153 00:10:36.060 --> 00:10:37.800 I would not let them self-inspect. 154 00:10:39.760 --> 00:10:44.220 And I would ask them to pay for the new inspector to come in. 155 00:10:45.580 --> 00:10:47.680 How much did you have inspected before? 156 00:10:47.740 --> 00:10:48.520 Like what percentage? 157 00:10:49.280 --> 00:10:51.300 I had 30%. 158 00:10:52.000 --> 00:10:55.380 So I think they did, it was either 20 or 30%. 159 00:10:55.380 --> 00:10:56.900 They did about 80 units. 160 00:10:57.420 --> 00:11:02.560 So 20% of that 80 had faults with the bib. 161 00:11:03.220 --> 00:11:04.680 Nothing else really came up. 162 00:11:05.260 --> 00:11:06.720 It was really a good inspection. 163 00:11:06.880 --> 00:11:08.620 I mean, I'm happy with my manufacturer, 164 00:11:08.860 --> 00:11:12.800 but the fact that the bibs had marks on them this time, 165 00:11:12.960 --> 00:11:16.600 I'm not happy with, and I don't want them to be shipped. 166 00:11:16.700 --> 00:11:17.580 I've halted shipment. 167 00:11:19.560 --> 00:11:20.740 How many did you order? 168 00:11:21.720 --> 00:11:23.980 I ordered 1,020. 169 00:11:26.900 --> 00:11:30.760 So however many was the, I can't remember. 170 00:11:30.760 --> 00:11:32.320 So 204 had flaws? 171 00:11:33.880 --> 00:11:40.080 No, 80% of what they, I think they, 172 00:11:42.660 --> 00:11:44.160 I got to find my report here. 173 00:11:44.200 --> 00:11:48.100 I think what they did was they went to, 174 00:11:48.480 --> 00:11:52.120 they inspected 220, I believe, or 250 units. 175 00:11:52.120 --> 00:11:59.120 And of that, 20% of that had, I'm sorry, two. 176 00:12:00.600 --> 00:12:06.080 So I want to say it was 45, 50 of the products. 177 00:12:06.420 --> 00:12:08.700 So I just don't want to take a chance. 178 00:12:08.900 --> 00:12:13.920 I did say I want them to pay for the re-inspection 179 00:12:13.920 --> 00:12:15.840 and they only have to re-inspect the bibs, 180 00:12:15.940 --> 00:12:17.580 but everything's packed. 181 00:12:18.160 --> 00:12:20.660 So because the product passed inspection, 182 00:12:20.660 --> 00:12:24.280 they packed it all and are ready to ship it. 183 00:12:24.420 --> 00:12:27.400 And now, you know, that's all on hold 184 00:12:27.400 --> 00:12:30.420 because I don't want it shipped the way it is. 185 00:12:34.380 --> 00:12:36.380 I'm not being unreasonable, I feel. 186 00:12:37.120 --> 00:12:37.880 I think so. 187 00:12:38.240 --> 00:12:41.080 Okay, that's what I wanted kind of some advice on 188 00:12:41.080 --> 00:12:44.620 because the manufacturer is saying this isn't a big thing. 189 00:12:44.620 --> 00:12:48.100 It's just little marks and, you know, you passed inspection. 190 00:12:48.320 --> 00:12:49.940 Why are you holding up ship? 191 00:12:50.520 --> 00:12:54.820 It's become a not, I mean, they're not being rude about it, 192 00:12:54.820 --> 00:13:00.020 but I think she knows that I'm a new business person. 193 00:13:00.840 --> 00:13:02.740 If 30%, I can't do that math. 194 00:13:02.820 --> 00:13:04.820 I always ask my husband to do this math for me. 195 00:13:04.880 --> 00:13:09.080 But like, if 20% of the 30% of your inspection 196 00:13:09.080 --> 00:13:12.780 came back with issues, extrapolate that out to the 1,020, 197 00:13:13.300 --> 00:13:19.400 what percentage of your shipment should have issues or flaws? 198 00:13:20.700 --> 00:13:23.140 Right, I don't want the bibs to have one flaw. 199 00:13:23.420 --> 00:13:26.000 Like I, that's one, it's like the main, 200 00:13:26.120 --> 00:13:29.320 one of the main selling points of my, 201 00:13:29.820 --> 00:13:31.780 it's like somebody purchasing a picture 202 00:13:31.780 --> 00:13:33.160 and there's a mark through the picture. 203 00:13:33.460 --> 00:13:35.720 Like I can't sell them like that. 204 00:13:35.740 --> 00:13:37.800 So that's what my argument is, 205 00:13:37.860 --> 00:13:39.760 but I almost feel like they're saying, 206 00:13:40.040 --> 00:13:41.540 well, it's not a big deal, like. 207 00:13:42.420 --> 00:13:43.880 Because mine was 2%. 208 00:13:43.880 --> 00:13:49.100 My inspection rate was 2% of my shipment of 1,000. 209 00:13:49.940 --> 00:13:54.780 We'll have a flaw based on my inspection. 210 00:13:57.140 --> 00:14:00.400 So I think anything over like, I mean, 211 00:14:00.840 --> 00:14:02.340 and this is just my opinion 212 00:14:02.340 --> 00:14:04.740 because I have zero experience with this. 213 00:14:04.920 --> 00:14:06.040 This is my first order, 214 00:14:06.220 --> 00:14:09.800 but like I'd be up in their business 215 00:14:09.800 --> 00:14:12.860 if any more than 10% came back with a flaw. 216 00:14:13.060 --> 00:14:14.560 And what my husband was saying, 217 00:14:14.640 --> 00:14:17.340 because my husband does all the things 218 00:14:17.340 --> 00:14:18.740 and he deals with these people all the time. 219 00:14:18.740 --> 00:14:22.440 He was like, go back to them and basically say, 220 00:14:22.760 --> 00:14:25.120 okay, if I start getting returns 221 00:14:25.120 --> 00:14:28.200 because there's flaws up to a certain percentage, 222 00:14:28.220 --> 00:14:30.800 like you guys need to replace that for me. 223 00:14:30.800 --> 00:14:32.860 Like you, like if I'm getting returns, 224 00:14:32.980 --> 00:14:34.720 you need to replace that inventory 225 00:14:34.720 --> 00:14:36.500 that I'm getting returns on. 226 00:14:37.100 --> 00:14:40.280 That needs to be written in the contract before it ships. 227 00:14:40.840 --> 00:14:43.220 Yeah, my contracts are all written up 228 00:14:43.220 --> 00:14:44.420 and I'm comfortable with that. 229 00:14:44.440 --> 00:14:47.400 But the problem is I don't wanna get to that point. 230 00:14:47.400 --> 00:14:49.740 Like I don't wanna have people returning 231 00:14:49.740 --> 00:14:52.820 and then leaving a review saying that it came damaged. 232 00:14:53.060 --> 00:14:55.020 So I guess I'm wondering, 233 00:14:55.320 --> 00:14:57.140 I guess I need to be more specific. 234 00:14:57.360 --> 00:14:59.540 Like if my inspection. 235 00:15:00.000 --> 00:15:01.500 did pass 236 00:15:01.500 --> 00:15:03.700 But I'm not happy with it 237 00:15:04.220 --> 00:15:11.360 And they they were supposed to which they did they took all those say 40 bibs and they replaced them 238 00:15:11.360 --> 00:15:12.940 but I'm worried about the 239 00:15:13.400 --> 00:15:16.720 Products that didn't get inspected. So that's why I want them to pull 240 00:15:17.720 --> 00:15:23.760 Yeah, I think is that is that okay? Is that something that is reasonable to expect? 241 00:15:24.120 --> 00:15:29.860 Well, okay. So are you you mentioned this? Are you having BB inspection come back to his reinspect? Yes 242 00:15:30.000 --> 00:15:33.840 You already paid you already set that up. I'm setting it up. I'm not paying for it 243 00:15:33.840 --> 00:15:40.600 my contract said and this is where I'm having a little bit of a back-and-forth like my purchase order states that 244 00:15:42.160 --> 00:15:42.720 if 245 00:15:43.900 --> 00:15:47.240 The inspection fear does not pass 246 00:15:47.380 --> 00:15:52.280 They have to pay to reinspect it. Well, technically it did pass 247 00:15:53.180 --> 00:15:53.740 but 248 00:15:54.620 --> 00:15:58.680 So, I mean, I don't mind. Hey, it's not a huge amount 249 00:15:58.680 --> 00:16:01.440 I don't mind paying for the reinspection 250 00:16:01.440 --> 00:16:08.000 I just want them all pulled and replaced if they have any of the defects because that's not where 251 00:16:08.380 --> 00:16:13.160 Where I want to say, okay, I mean they have it was a hundred percent 252 00:16:14.380 --> 00:16:22.140 Defect found with a mark that's right back the molding mark, which I'm fine with that doesn't show it's part of the process 253 00:16:22.140 --> 00:16:24.580 So I'm okay with that 254 00:16:24.580 --> 00:16:30.400 but I'm not okay with like the bib having these marks little like marks in it that 255 00:16:30.500 --> 00:16:33.140 You're staring at you're trying to look at 256 00:16:33.280 --> 00:16:36.440 either a picture or something and it's it's 257 00:16:36.440 --> 00:16:44.520 Not clear. Yeah, so I would say according to your contract they did pass though. I 258 00:16:44.520 --> 00:16:48.680 Could understand their side of the argument like we're not paying for this to get reinspected 259 00:16:48.680 --> 00:16:55.480 We are we are following we are abiding by the contract that you would read to so I can see that but now 260 00:16:55.480 --> 00:16:57.360 You know for future times 261 00:16:58.160 --> 00:17:05.560 Yeah, what your comfort level is. This is one of those it's a trial and error. It's you've learned as you go. And so 262 00:17:05.960 --> 00:17:10.160 You know, I think this is a personal opinion. So just take that as that 263 00:17:11.000 --> 00:17:16.060 You will probably cause more contention by trying to get them to pay for it 264 00:17:16.540 --> 00:17:17.140 and 265 00:17:17.880 --> 00:17:25.220 You and we always recommend third-party inspection always always always because it's just that extra layer of accountability 266 00:17:25.220 --> 00:17:29.960 So that you know them offering to go through or whatever. They said we always do third party 267 00:17:29.960 --> 00:17:34.540 So I would have BB come back and do it. Um, I 268 00:17:34.540 --> 00:17:37.660 Will say I'm also going to put this thought in your brain 269 00:17:38.220 --> 00:17:41.600 There is you cannot prevent 270 00:17:42.160 --> 00:17:45.780 Complaints returns or anything for happening, especially in Amazon and Amazon 271 00:17:45.780 --> 00:17:51.480 the culture is you can return anything and people will complain about the most ridiculous things you will 272 00:17:51.940 --> 00:17:57.680 You will come to find that people are crazy and then you'll question yourself. Have I ever been this crazy on Amazon? 273 00:17:59.840 --> 00:18:03.080 Because you're like is this what people do is this like what's going on? 274 00:18:04.400 --> 00:18:09.040 so with that said there is a piece of this where you've got to 275 00:18:09.120 --> 00:18:13.600 Release yourself from that fear of returns happening because of this issue 276 00:18:13.800 --> 00:18:18.000 There it is something you can predict like what Brittany was saying like she knows to expect 277 00:18:18.180 --> 00:18:24.660 Based on her inspection results. There's a certain percentage that will inevitably be defected and then therefore 278 00:18:25.700 --> 00:18:28.380 Returns, that's a part of quality control that 279 00:18:28.940 --> 00:18:30.060 that is 280 00:18:30.580 --> 00:18:34.240 Part of this business. You can always have a hundred percent 281 00:18:35.260 --> 00:18:41.360 Infected if you want to but imagine getting this to a larger scale, you know, the goal is for this to grow and grow and grow 282 00:18:41.360 --> 00:18:47.360 So let's say you're doing 5,000 10,000 20,000 units that cost to have a hundred percent 283 00:18:47.360 --> 00:18:50.380 Infected is going to start going up and 284 00:18:50.380 --> 00:18:53.640 Create significant time barrier. So there is a piece of like 285 00:18:54.580 --> 00:18:58.620 Identifying that defects are going to happen and that is okay 286 00:18:59.780 --> 00:19:04.820 We do want to keep that to a minimum and there's definitely ways to do that and that's what we're doing now is with 287 00:19:04.820 --> 00:19:07.880 Inspection, so it's just you kind of have to balance those things 288 00:19:07.880 --> 00:19:13.360 I think right now where it's like totally doable to do a hundred percent and then whatever you guys 289 00:19:13.540 --> 00:19:15.940 Negotiated for how they're gonna fix that great 290 00:19:16.800 --> 00:19:18.600 But just something to think about for the future 291 00:19:18.960 --> 00:19:24.340 Okay. No that gives me that actually I was thinking about that this morning that I was just gonna say, you know 292 00:19:24.340 --> 00:19:28.900 I'll just cover the cost of the reinspection which I don't I mean 293 00:19:28.900 --> 00:19:35.100 I don't have a problem with that because technically you're right. They did it did pass. So that's 294 00:19:35.880 --> 00:19:37.900 however, when I was 295 00:19:37.900 --> 00:19:42.220 researching this product I I did order my competitors and 296 00:19:43.500 --> 00:19:45.740 the the one thing that 297 00:19:46.960 --> 00:19:49.640 made me not want to go with the 298 00:19:50.380 --> 00:19:53.720 Competitors product was the fact that the bib had 299 00:19:54.340 --> 00:19:59.700 Had a defect in it. So I know for me. I think I just would rather 300 00:20:00.000 --> 00:20:15.800 Just I can wrap my head around that people are going to return things, but I don't want to be okay with something being manufactured that has marks in it from the manufacturing with them thinking it's okay to keep going with that. 301 00:20:16.780 --> 00:20:25.900 Like, I don't know, it may make myself clear. I'm like, so foggy on this. I've been going back and forth with this for, like, 3 days. So I understand what you're saying. I think. 302 00:20:25.900 --> 00:20:29.580 Okay. All right. I won't take up everybody's time. Thank you. 303 00:20:31.200 --> 00:20:42.740 Yeah, Dottie, I mean, I think you're, I think I agree with Gabby too, that maybe just having them pay for it is probably the, or having you pay for it, the re-inspection is probably a good idea. 304 00:20:43.620 --> 00:20:55.140 But I think you're learning too what your tolerance level is for future contracts and future tolerability of this particular issue to put right in the contract. 305 00:20:55.140 --> 00:21:06.120 So whatever that percentage is that you can't tolerate, then that, you know, in the future, you can adjust it accordingly, because it's going to be tough to do 100% inspection. 306 00:21:06.260 --> 00:21:10.800 Like Gabby said, you know, the more you grow and the more you keep ordering. 307 00:21:12.040 --> 00:21:13.440 You know what I mean? Yeah. 308 00:21:13.440 --> 00:21:33.440 But I understand your concern too, though, about 20% this time. Last time you didn't even see it, but this time it's 20%. That does seem something that, you know, I would probably get up in arms about too. And so I think you're all good. You're just, you're in a learning process of toleration. I've been there too, so. 309 00:21:35.900 --> 00:21:36.860 Thanks, Vicki. 310 00:21:36.860 --> 00:21:47.800 Yeah, Samantha made a really good point. You know, when you're first starting out, you have less credibility as a seller. You know, you don't have the reviews. You don't have the, it's not established. 311 00:21:48.680 --> 00:21:58.200 And you'll see this on, if you go look up products on Amazon, you could see a product that has like a 3.6, 3.7 rating, but it's got thousands of reviews. 312 00:21:58.200 --> 00:22:27.500 It's been around for a long time and people just trust that establishment because it's there longer than a newer product that might have a 4.1 or 4.2 rating, but only 20 or 30 reviews. And they're like, new or is it as proven? There is something to be said about starting out stronger and, you know, doing what you can in the beginning to just have like a solid product. 313 00:22:28.320 --> 00:22:29.800 So that's a really good point. 314 00:22:36.200 --> 00:22:41.440 We've got about six minutes before we need to head up, before I need to head out again. 315 00:22:45.740 --> 00:22:46.640 Vicki, how are you doing? 316 00:22:49.700 --> 00:22:50.620 I'm doing good. 317 00:22:52.500 --> 00:22:58.340 You ready for the showcase later? 318 00:22:59.620 --> 00:22:59.700 Ready. 319 00:23:00.980 --> 00:23:14.280 Good. Vicki is in our business accelerator. We used to call it inner circle and she's got a showcase later. So she's going to present the brand, get some feedback. We all love constructive feedback. 320 00:23:17.100 --> 00:23:19.200 Feels great every time. 321 00:23:20.780 --> 00:23:36.120 Well, it feels good to be this far. And it doesn't matter how today goes really. I've still, I've learned a lot and I'll continue to learn more. And so I'm not really, it's okay. Whatever I get, I, I want to hear all the good, all the points, good and bad. 322 00:23:37.160 --> 00:23:40.160 What's your product, Vicki? Oh, sorry. 323 00:23:40.820 --> 00:23:43.140 My product is a bocce ball set. 324 00:23:44.040 --> 00:23:44.620 Cool. 325 00:23:44.620 --> 00:23:48.620 Yeah, but during the inner circle process, I kind of am 326 00:23:50.280 --> 00:23:59.560 doing another, I started out with that brand as a selling product. And now I'm starting a new brand that are complementing each other. 327 00:24:00.760 --> 00:24:09.520 So I did the inner circle and the building of the brand on my complementary product to the ball of a bocce ball set. So 328 00:24:12.300 --> 00:24:13.040 Super cool. 329 00:24:14.940 --> 00:24:21.840 Yep. Going through the brand building process kind of made me look at things a little bit different. So 330 00:24:23.240 --> 00:24:24.880 That's a different perspective. 331 00:24:25.560 --> 00:24:26.720 It's a different perspective. 332 00:24:34.640 --> 00:24:43.760 No, I'm on my third bulk order. I just, my third bulk order should be at the port here in the next week or two. 333 00:24:45.740 --> 00:24:49.180 And so I'll be almost a year, a year. 334 00:24:49.680 --> 00:24:53.360 Got this terrible cold. Sometimes it just hits me in my head. Sorry about that. 335 00:24:54.780 --> 00:24:59.980 A week or two, or this fall, November will be a year that I've been 336 00:25:00.000 --> 00:25:04.240 selling it, so I'll be into my third bulk order selling 337 00:25:04.900 --> 00:25:07.880 here in the next month or two, 338 00:25:07.940 --> 00:25:10.220 just finishing up my second bulk order selling, 339 00:25:10.820 --> 00:25:12.820 so it's been a lot of learning. 340 00:25:15.020 --> 00:25:17.100 Each order gets better and more sales 341 00:25:18.220 --> 00:25:21.740 and more organic ranking and sales, 342 00:25:21.860 --> 00:25:23.720 so it's definitely a process, 343 00:25:23.820 --> 00:25:26.060 so just be patient with the process, 344 00:25:26.680 --> 00:25:32.340 and it does eventually get better and better, I guess, 345 00:25:32.860 --> 00:25:34.700 so a lot of patience. 346 00:25:35.820 --> 00:25:38.700 What was your, with reviews specifically, 347 00:25:38.940 --> 00:25:41.640 what was your trajectory, 348 00:25:43.280 --> 00:25:45.700 like amount of reviews and kind of like rating 349 00:25:45.700 --> 00:25:47.500 as the bulk orders have gone on? 350 00:25:47.520 --> 00:25:49.800 I only, I have 55 reviews now. 351 00:25:49.800 --> 00:25:51.840 They've come in pretty slow. 352 00:25:51.960 --> 00:25:54.540 I did initially do all of my vines. 353 00:25:54.540 --> 00:25:57.100 I got them all, but it took a while. 354 00:25:57.200 --> 00:25:59.920 I mean, it probably took me three, the full three months. 355 00:26:00.000 --> 00:26:01.360 I think they have that long, 356 00:26:02.400 --> 00:26:05.280 and so some of them just kind of wait and wait and wait. 357 00:26:06.500 --> 00:26:07.880 My reviews come in slow. 358 00:26:07.960 --> 00:26:11.640 I've got only have 55, but I have a five-star rating. 359 00:26:11.960 --> 00:26:14.360 Everybody's giving me five stars except for one, 360 00:26:15.200 --> 00:26:17.360 so I'm very thankful for that. 361 00:26:17.360 --> 00:26:19.140 I think that's what's helping me, 362 00:26:21.300 --> 00:26:23.800 I guess, still be able, or be able to compete 363 00:26:24.520 --> 00:26:26.840 with the top competitors in the bocce ball sets, 364 00:26:27.920 --> 00:26:31.100 so I just had my highest sales here over prime days, 365 00:26:31.280 --> 00:26:33.800 last two, the prime days here on the 7th and 8th. 366 00:26:33.860 --> 00:26:36.420 I got $1,000 sales both days, 367 00:26:37.060 --> 00:26:42.360 and that's my top selling days ever, so yeah. 368 00:26:45.680 --> 00:26:48.340 Does anybody, is everybody getting their stuff from China, 369 00:26:48.520 --> 00:26:50.080 or has anybody done anything in Mexico? 370 00:26:50.080 --> 00:26:53.560 I have one student who's sourced from Mexico, 371 00:26:54.180 --> 00:26:58.600 and I think, I probably have more who either go India, 372 00:26:59.520 --> 00:27:02.560 or I've got a student who's also the business accelerator 373 00:27:02.560 --> 00:27:03.800 who's sourcing from Kenya, 374 00:27:04.920 --> 00:27:07.040 and it's predominantly China, though. 375 00:27:09.020 --> 00:27:10.320 But there's a couple in the U.S. 376 00:27:10.540 --> 00:27:12.920 Some people wanna do U.S. sourcing. 377 00:27:13.580 --> 00:27:14.460 There's a couple doing that. 378 00:27:15.240 --> 00:27:16.520 I mean, that'd be cool. 379 00:27:16.680 --> 00:27:19.440 It's just so freaking expensive. 380 00:27:20.400 --> 00:27:22.140 I mean, I just, my next product, 381 00:27:22.220 --> 00:27:25.720 I wanna do a bag, a tile bag, because they're inexpensive, 382 00:27:26.740 --> 00:27:29.780 but it's like, with the tariffs and the shipping, 383 00:27:30.080 --> 00:27:33.780 it's just so, it just adds so much cost. 384 00:27:35.840 --> 00:27:39.040 And so I was actually talking to a mitt from Pro Box, 385 00:27:39.920 --> 00:27:43.340 and he was like, he was like, 386 00:27:43.340 --> 00:27:46.660 if you can source textiles out of Mexico, 387 00:27:46.960 --> 00:27:50.700 he was like, you'll be so much better off from the tariff. 388 00:27:50.700 --> 00:27:51.260 It's a lot cheaper. 389 00:27:51.820 --> 00:27:54.680 It's just a lot more disorganized. 390 00:27:55.720 --> 00:27:56.020 Yeah. 391 00:27:56.200 --> 00:27:58.940 It'll be a lot more work getting it all together, 392 00:27:59.340 --> 00:28:02.040 which is, if you're willing to do that, go for it, 393 00:28:02.040 --> 00:28:02.900 because it will be cheaper. 394 00:28:03.300 --> 00:28:05.880 Shipping will be faster, cheaper, all that. 395 00:28:05.880 --> 00:28:10.940 Like Megan, one of the coaches, 396 00:28:11.240 --> 00:28:12.960 and she's not technically a coach anymore, 397 00:28:13.000 --> 00:28:13.660 but one of the coaches, 398 00:28:14.080 --> 00:28:16.600 she had looked into sourcing from Mexico, 399 00:28:17.020 --> 00:28:18.340 like kind of ran through the whole gamut, 400 00:28:18.680 --> 00:28:21.240 and it can be a lot. 401 00:28:21.340 --> 00:28:26.080 It can be like you're trying to connect different warehouses 402 00:28:26.080 --> 00:28:30.820 and factories and stuff, but definitely doable. 403 00:28:33.000 --> 00:28:34.280 And that's good feedback. 404 00:28:34.280 --> 00:28:35.940 And we have some manufacturers 405 00:28:35.940 --> 00:28:37.580 in the resources section, right? 406 00:28:38.620 --> 00:28:38.620 407 00:28:39.160 --> 00:28:42.180 Also, Brittany, I got feedback that, yes, 408 00:28:42.180 --> 00:28:43.520 manufacturing in China is fine. 409 00:28:44.640 --> 00:28:44.980 Right. 410 00:28:44.980 --> 00:28:47.440 I don't know why they're trying to hassle me with this, 411 00:28:47.480 --> 00:28:49.280 that they are like, we can't pick it up. 412 00:28:49.940 --> 00:28:52.320 We can't do anything until you answer us. 413 00:28:52.500 --> 00:28:54.140 I'm like, just. 414 00:28:57.460 --> 00:28:58.760 Yeah, it should be fine. 415 00:28:59.760 --> 00:29:00.240 Sorry. 416 00:29:00.860 --> 00:29:01.220 Okay. 417 00:29:01.460 --> 00:29:03.580 I need to probably get on TikTok and rant about that 418 00:29:03.580 --> 00:29:06.080 and just be like, just pick my stuff up already. 419 00:29:08.560 --> 00:29:09.600 Good Lord. 420 00:29:10.860 --> 00:29:11.040 All right. 421 00:29:12.700 --> 00:29:14.580 I've got to get to another email. 422 00:29:15.080 --> 00:29:15.980 Thanks guys. 423 00:29:16.420 --> 00:29:17.060 Yeah, for sure. 424 00:29:17.600 --> 00:29:19.320 Thank you all for hopping on 425 00:29:19.700 --> 00:29:22.520 and having something and sharing between each other. 426 00:29:22.680 --> 00:29:23.200 I love it. 427 00:29:23.420 --> 00:29:25.560 And I will see you all maybe next Monday. 428 00:29:27.020 --> 00:29:27.540 Bye everybody. 429 00:29:27.860 --> 00:29:28.360 Bye guys. 430 00:29:28.500 --> 00:29:28.660 Bye.