WEBVTT

1
00:00:00.000 --> 00:00:02.060
you

2
00:00:30.000 --> 00:00:32.060
you

3
00:01:00.000 --> 00:01:02.060
you

4
00:01:30.000 --> 00:01:32.060
you

5
00:02:00.000 --> 00:02:02.060
you

6
00:02:02.060 --> 00:02:04.060
you

7
00:02:04.060 --> 00:02:06.060
you

8
00:02:06.060 --> 00:02:08.060
you

9
00:02:08.060 --> 00:02:10.060
you

10
00:02:10.060 --> 00:02:12.060
you

11
00:02:12.060 --> 00:02:14.060
you

12
00:02:14.060 --> 00:02:16.060
you

13
00:02:16.280 --> 00:02:18.280
you

14
00:02:18.280 --> 00:02:20.280
you

15
00:02:20.280 --> 00:02:22.280
you

16
00:02:22.280 --> 00:02:24.280
you

17
00:02:24.280 --> 00:02:26.280
you

18
00:02:26.280 --> 00:02:28.280
you

19
00:02:28.280 --> 00:02:30.280
you

20
00:02:30.280 --> 00:02:32.280
you

21
00:02:32.280 --> 00:02:34.280
you

22
00:02:34.280 --> 00:02:36.280
you

23
00:02:36.280 --> 00:02:38.280
you

24
00:02:40.280 --> 00:02:42.280
you

25
00:02:42.280 --> 00:02:44.280
you

26
00:02:44.280 --> 00:02:46.280
you

27
00:02:46.280 --> 00:02:48.280
you

28
00:02:48.280 --> 00:02:50.280
you

29
00:02:50.280 --> 00:02:52.280
you

30
00:02:52.280 --> 00:02:54.280
you

31
00:02:54.280 --> 00:02:56.280
you

32
00:02:56.280 --> 00:02:58.280
you

33
00:02:58.280 --> 00:03:00.280
you

34
00:03:00.280 --> 00:03:02.280
you

35
00:03:02.280 --> 00:03:04.280
you

36
00:03:04.280 --> 00:03:06.280
you

37
00:03:06.280 --> 00:03:08.280
you

38
00:03:08.280 --> 00:03:10.280
you

39
00:03:10.280 --> 00:03:12.280
you

40
00:03:12.280 --> 00:03:14.280
you

41
00:03:14.280 --> 00:03:16.280
you

42
00:03:16.280 --> 00:03:18.280
you

43
00:03:18.280 --> 00:03:20.280
you

44
00:03:20.280 --> 00:03:22.280
you

45
00:03:22.280 --> 00:03:24.280
you

46
00:03:24.280 --> 00:03:26.280
you

47
00:03:26.280 --> 00:03:28.280
you

48
00:03:28.280 --> 00:03:30.280
you

49
00:03:30.280 --> 00:03:32.280
you

50
00:03:32.280 --> 00:03:34.280
you

51
00:03:34.280 --> 00:03:36.280
you

52
00:03:36.280 --> 00:03:38.280
you

53
00:03:38.280 --> 00:03:40.280
you

54
00:03:40.280 --> 00:03:42.280
you

55
00:03:42.280 --> 00:03:44.280
you

56
00:03:44.280 --> 00:03:46.280
you

57
00:03:46.280 --> 00:03:48.280
you

58
00:03:48.280 --> 00:03:50.280
you

59
00:03:50.280 --> 00:03:52.280
you

60
00:03:52.280 --> 00:03:54.280
you

61
00:03:54.280 --> 00:03:56.280
you

62
00:03:56.280 --> 00:03:58.280
you

63
00:03:58.280 --> 00:04:00.280
you

64
00:04:00.280 --> 00:04:02.280
you

65
00:04:02.280 --> 00:04:04.280
you

66
00:04:04.280 --> 00:04:06.280
you

67
00:04:06.280 --> 00:04:08.280
you

68
00:04:08.280 --> 00:04:10.280
you

69
00:04:10.280 --> 00:04:12.280
you

70
00:04:12.280 --> 00:04:14.280
you

71
00:04:14.280 --> 00:04:16.279
you

72
00:04:16.279 --> 00:04:18.279
you

73
00:04:18.279 --> 00:04:20.279
you

74
00:04:20.279 --> 00:04:22.280
you

75
00:04:22.280 --> 00:04:24.280
you

76
00:04:24.280 --> 00:04:26.280
you

77
00:04:26.280 --> 00:04:28.280
you

78
00:04:28.280 --> 00:04:30.280
you

79
00:04:30.280 --> 00:04:32.280
you

80
00:04:32.280 --> 00:04:34.280
you

81
00:04:34.280 --> 00:04:36.280
you

82
00:04:36.280 --> 00:04:38.280
you

83
00:04:38.280 --> 00:04:40.280
you

84
00:04:40.280 --> 00:04:42.280
you

85
00:04:42.280 --> 00:04:44.280
you

86
00:04:44.280 --> 00:04:46.280
you

87
00:04:46.280 --> 00:04:48.280
you

88
00:04:48.280 --> 00:04:50.280
you

89
00:04:50.280 --> 00:04:52.280
you

90
00:04:52.280 --> 00:04:54.280
you

91
00:04:54.280 --> 00:04:56.280
you

92
00:04:56.280 --> 00:04:58.280
you

93
00:04:58.280 --> 00:05:00.280
you

94
00:05:00.000 --> 00:05:00.720
Hello guys.

95
00:05:00.280 --> 00:05:02.280
you

96
00:05:00.720 --> 00:05:01.280
How are you?

97
00:05:02.320 --> 00:05:03.120
Hi.

98
00:05:03.440 --> 00:05:03.960
Hello.

99
00:05:04.240 --> 00:05:05.480
Oh, nice to see everyone.

100
00:05:05.880 --> 00:05:06.860
Thank you so much.

101
00:05:06.880 --> 00:05:07.800
Great introduction.

102
00:05:09.200 --> 00:05:09.500
Yes.

103
00:05:09.500 --> 00:05:11.460
And I forgot to do the really quick housekeeping.

104
00:05:11.460 --> 00:05:13.780
So I'm just going to steal the camera for a quick second.

105
00:05:14.160 --> 00:05:16.260
Please remember that this is a camera on event.

106
00:05:16.260 --> 00:05:17.980
We are going to be doing breakout sessions.

107
00:05:17.980 --> 00:05:20.640
And so we understand that some of you are going to be at work or you're with

108
00:05:20.640 --> 00:05:23.160
your families, maybe cooking dinner, driving.

109
00:05:23.360 --> 00:05:26.360
So just know that if you're not able to turn your camera on for the breakout

110
00:05:26.360 --> 00:05:29.480
session, we will most likely put you in a room with someone else whose

111
00:05:29.480 --> 00:05:32.440
camera is off because we're going to do an exercise today.

112
00:05:32.600 --> 00:05:35.600
It wouldn't be fun if you were the only one in a room with your camera on

113
00:05:35.800 --> 00:05:37.320
and everybody else's camera off.

114
00:05:37.320 --> 00:05:40.320
And so please do try your best to turn on your camera.

115
00:05:40.560 --> 00:05:41.840
And then another expert tip.

116
00:05:41.840 --> 00:05:44.120
If you're here for networking, change your name.

117
00:05:44.120 --> 00:05:46.920
If you look at the top right corner, you'll see three dots there.

118
00:05:47.120 --> 00:05:49.800
You can actually click those three dots and rename yourself.

119
00:05:49.800 --> 00:05:52.880
And I can see some people have already done it and it's their name and the

120
00:05:52.880 --> 00:05:56.600
area that they're from just for an added networking tip so that if you want to

121
00:05:56.600 --> 00:05:59.880
connect with someone in an area that you're from or an area that you're

122
00:05:59.880 --> 00:06:02.200
investing with, it makes it that much easier.

123
00:06:02.240 --> 00:06:04.760
And so now I will hand off to Jason and Wendy.

124
00:06:04.760 --> 00:06:06.080
Jason and Wendy, take it away.

125
00:06:06.480 --> 00:06:07.440
Thank you, Joe.

126
00:06:07.520 --> 00:06:08.120
Amazing.

127
00:06:08.680 --> 00:06:13.640
So today's tenant appreciation holiday edition.

128
00:06:13.640 --> 00:06:16.120
Does the holidays spin like Wendy said?

129
00:06:16.120 --> 00:06:17.920
Well, cause it's December, right?

130
00:06:17.920 --> 00:06:18.200
Wendy.

131
00:06:19.000 --> 00:06:20.840
Cause it's December holiday edition.

132
00:06:22.360 --> 00:06:23.040
Sounds good.

133
00:06:23.600 --> 00:06:24.920
I'll let you kick it off.

134
00:06:25.240 --> 00:06:25.920
Oh, amazing.

135
00:06:25.920 --> 00:06:26.240
Okay.

136
00:06:26.280 --> 00:06:26.800
Thanks.

137
00:06:27.320 --> 00:06:28.200
Um, all right.

138
00:06:28.200 --> 00:06:31.080
I am going to share my screen.

139
00:06:32.520 --> 00:06:33.680
Let's get to her.

140
00:06:40.080 --> 00:06:41.000
Can everyone see that?

141
00:06:41.000 --> 00:06:41.360
Okay.

142
00:06:42.280 --> 00:06:42.560
Yep.

143
00:06:42.960 --> 00:06:43.280
Good.

144
00:06:43.440 --> 00:06:43.760
Good.

145
00:06:43.760 --> 00:06:44.080
Good.

146
00:06:45.640 --> 00:06:46.640
Okay.

147
00:06:46.680 --> 00:06:47.080
Yeah.

148
00:06:47.080 --> 00:06:51.920
So we're, we're talking about standing out from the crowd as a group.

149
00:06:51.960 --> 00:06:56.320
We don't want to just be an average or a less than average landlord.

150
00:06:56.320 --> 00:06:58.280
Sometimes we hear slum Lord.

151
00:06:58.280 --> 00:07:03.680
We do not want to be that, um, uh, there are a whole ton of reasons why you

152
00:07:03.680 --> 00:07:07.040
should be an awesome landlord and we're going to get to those reasons right now.

153
00:07:07.040 --> 00:07:11.320
So, um, let's start with real estate.

154
00:07:11.320 --> 00:07:15.760
Obviously it's a relationship business, not just a numbers game.

155
00:07:16.200 --> 00:07:19.040
Um, and this is how we build loyalty.

156
00:07:19.080 --> 00:07:20.880
This is how we build loyalty.

157
00:07:20.920 --> 00:07:25.120
It it's a, it's, you know, this is a business move that we're doing here.

158
00:07:25.160 --> 00:07:29.600
And the holidays are definitely the perfect time to, um, show

159
00:07:29.600 --> 00:07:31.960
appreciation, reinforce goodwill.

160
00:07:32.240 --> 00:07:35.760
Your tenants aren't just people who pay rent, right?

161
00:07:35.760 --> 00:07:37.040
There, there are clients.

162
00:07:37.040 --> 00:07:41.040
And when you treat them like valued clients, you're actually protecting your

163
00:07:41.040 --> 00:07:46.720
asset, you're reducing headaches and you are, um, creating predictable income.

164
00:07:46.920 --> 00:07:50.520
Because this is how we want retention at the end of the day.

165
00:07:50.520 --> 00:07:56.080
If we want, if we are lucky enough to get some great in our units, um, we

166
00:07:56.080 --> 00:07:58.400
want, we want that, we want that retention.

167
00:07:58.680 --> 00:08:03.400
So the golden rule is treat your tenants like your customers,

168
00:08:03.400 --> 00:08:06.160
treat your, your, uh, your tenants like gold.

169
00:08:06.520 --> 00:08:09.040
They are first and foremost, your clients.

170
00:08:09.360 --> 00:08:14.360
Um, every rental property that you own is a business and your tenant is the

171
00:08:14.400 --> 00:08:16.800
customer keeping that business running.

172
00:08:16.880 --> 00:08:17.200
Right.

173
00:08:17.200 --> 00:08:22.800
So, um, you, you're going to run this, uh, like a company, uh, that

174
00:08:22.840 --> 00:08:25.120
your tenants are your client base.

175
00:08:25.440 --> 00:08:27.120
Your rent is your revenue.

176
00:08:27.320 --> 00:08:29.440
Your tenant is, is your paying client.

177
00:08:29.440 --> 00:08:33.840
So when you think of it that way, every interaction becomes this chance to

178
00:08:33.840 --> 00:08:36.760
build loyalty and, and protect your income.

179
00:08:38.600 --> 00:08:40.360
Um, and first impressions, right?

180
00:08:40.400 --> 00:08:41.840
These are everything.

181
00:08:41.880 --> 00:08:47.680
So, um, relationships begin the minute that you meet your tenant

182
00:08:47.680 --> 00:08:48.960
and it just builds from there.

183
00:08:49.280 --> 00:08:56.960
So, um, you, you want to give yourself a great, good start by leaving an

184
00:08:56.960 --> 00:08:59.240
actual impactful initial impression.

185
00:08:59.280 --> 00:09:01.680
If you are lucky enough to meet your tenants.

186
00:09:01.680 --> 00:09:04.680
So in some cases, you're going to have rental properties where you're

187
00:09:04.680 --> 00:09:07.880
not even going to meet, uh, meet your tenants, but if you have the

188
00:09:07.880 --> 00:09:11.280
opportunity to, or if you're going to be the one that's placing them,

189
00:09:11.280 --> 00:09:13.880
you're the, you're the landlord, you're the property manager and you're

190
00:09:13.880 --> 00:09:17.120
placing them, um, you know, the connection that you make with

191
00:09:17.120 --> 00:09:19.400
them immediately is so important.

192
00:09:19.760 --> 00:09:24.560
And, um, I talked a little bit about this on, uh, uh, on stage on

193
00:09:24.600 --> 00:09:30.040
Saturday, if you were at our, um, coaches insider mastermind in Toronto.

194
00:09:30.800 --> 00:09:34.160
I talked about it from a JB perspective too, right, Jason.

195
00:09:34.160 --> 00:09:39.600
So like basically, you know, the minute that you're, um, uh, you know,

196
00:09:40.600 --> 00:09:43.680
you're, you, you meet somebody, you have a vibe, right?

197
00:09:43.680 --> 00:09:48.040
You're like you, and I think getting your tenants in place, there's a huge

198
00:09:48.240 --> 00:09:54.000
component to like going with your gut on things and, uh, yeah, you, and

199
00:09:54.000 --> 00:09:56.000
Jason's got some good stories about that.

200
00:09:56.440 --> 00:09:56.800
Yeah.

201
00:09:57.040 --> 00:09:59.640
I'll save the one towards the end about gut check.

202
00:09:59.680 --> 00:10:00.080
Um,

203
00:10:00.000 --> 00:10:07.160
But yeah, you know, it's, it's important because I find now again, this is if you can get a

204
00:10:07.160 --> 00:10:12.560
chance to meet your clients, because for screen, you're screening at the same time.

205
00:10:12.560 --> 00:10:20.480
And you know what the vibe, I can tell almost almost immediately whether or not I want them

206
00:10:20.480 --> 00:10:26.960
as a tenant just picking up on cues from the way they introduce themselves to the way they

207
00:10:27.040 --> 00:10:32.640
enter the property to the point where they if they have to ask to take their shoes off or not,

208
00:10:32.640 --> 00:10:37.120
like, these are all kind of things, even the way they ask their questions as they're going

209
00:10:37.120 --> 00:10:43.840
through the unit. And the way they ask questions, I'm, I'm building these, there's, there's cues

210
00:10:43.840 --> 00:10:49.840
that I'm looking for, and red flags, and I'm looking for as well as green flags. And like

211
00:10:49.840 --> 00:10:56.480
we said, here in print, the first impression, it's it's your chance to remember to they,

212
00:10:56.480 --> 00:11:02.640
they may not have had the best landlords that that took an interest in them, ask them questions

213
00:11:02.640 --> 00:11:07.920
about themselves, more than likely they didn't. So right away, I asked them, we'll ask them

214
00:11:07.920 --> 00:11:11.520
personal questions, as well, like, you know, do you live around here? What do you like doing in

215
00:11:11.520 --> 00:11:16.960
your free time? Those kind of things? Yeah. They're people, right? Yeah. Well, and listen,

216
00:11:16.960 --> 00:11:21.040
there's some underlying things that you learn with them, learn from them, when you ask them

217
00:11:21.040 --> 00:11:27.200
what they like to do in their free time. Because, you know, if they're like, I love hosting giant

218
00:11:27.200 --> 00:11:36.160
dinner parties for people, you know, or whatever. Um, you know, if they say, what's an example?

219
00:11:36.160 --> 00:11:41.520
Do they? Do they? Oh, I'd like to sit home and watch Netflix and video games. And you're like,

220
00:11:42.400 --> 00:11:46.240
I watch Montreal Canadian games. It's an automatic No, it's

221
00:11:47.680 --> 00:11:57.920
no chance to like, get out now. No, so yeah, I there but it's very telling some of the answers

222
00:11:57.920 --> 00:12:03.200
that you'll get when you ask those questions. I think it's really important. So but in terms of,

223
00:12:03.200 --> 00:12:09.840
you know, shifting our mindset around this, you know, we when we view clients and our rental

224
00:12:09.840 --> 00:12:15.200
property properties, as many businesses, it is it is our business, right? This is we are,

225
00:12:15.200 --> 00:12:19.600
all of a sudden, we've become entrepreneurs, because we need to run this like a business.

226
00:12:21.840 --> 00:12:28.560
You know, a few sort of client level service, things that really pay off, you know, when you're,

227
00:12:29.120 --> 00:12:34.800
when you have that ROI of kindness, when you're like, actually proactively communicating with

228
00:12:34.800 --> 00:12:41.280
them, and showing respect, there's lower turnover, right, they're going to pay their

229
00:12:41.280 --> 00:12:47.920
rent faster, there's going to be fewer disputes, longer, longer tenancies. And actually, you know,

230
00:12:47.920 --> 00:12:53.360
you might get referrals from it too, if you've got other units, you know, tenants recommending

231
00:12:53.360 --> 00:13:01.120
their friends or family as well. So that is fine. I find I find that, like, going back to like,

232
00:13:01.120 --> 00:13:07.280
you know, previous landlords that they may have had. Like, when it comes to maintenance,

233
00:13:07.280 --> 00:13:12.480
I tell them, I said, you know, I want to know, even if you don't think it's a big deal, I want

234
00:13:12.480 --> 00:13:19.440
to know what's happening in in, in the unit, let me know, even if, if it's if you if it's

235
00:13:19.440 --> 00:13:24.080
questionable, if you're not sure, just bring it to my attention, let's figure it out. And,

236
00:13:24.720 --> 00:13:28.720
you know, more than a couple times, they're like, Oh, my, my tenant didn't care. Like,

237
00:13:28.720 --> 00:13:32.960
I brought stuff all up all the time, I just stopped doing it. That's what you don't want.

238
00:13:32.960 --> 00:13:38.400
That's why you have to clearly communicate that no, you want to know about these things.

239
00:13:40.320 --> 00:13:45.760
With with the tenant I had, he was so great. He'd never experienced a good tenant. He was so

240
00:13:45.760 --> 00:13:53.360
grateful. I, I found out that he Yeah, I found out that he liked that he liked Heineken. And

241
00:13:53.360 --> 00:13:59.840
the day that he moved in, he had Heineken pizza for move in day. First kind of gratitude. And then

242
00:14:01.440 --> 00:14:07.520
he was, he was so great. He was so good. When I went over to do any kind of inspection,

243
00:14:07.520 --> 00:14:13.680
he would, he would ask me if I wanted a beer. And every other time he would have some food

244
00:14:13.680 --> 00:14:18.880
cooked for me. He was he was Thai. So he cooked these Thai spicy Thai wings, chicken wings,

245
00:14:18.960 --> 00:14:25.520
it was delicious. Like, my tenant was cooking food for me. This is a this is a relationship

246
00:14:25.520 --> 00:14:29.360
you can have when you treat someone with respect. He was such a great guy. Tommy,

247
00:14:29.360 --> 00:14:36.400
I miss him. I agree. I agree. I think your your point about being super clear about it doesn't

248
00:14:36.400 --> 00:14:41.760
matter. You know, what time of day it doesn't matter. You know, like, I mean, obviously,

249
00:14:41.760 --> 00:14:46.640
we need to have some boundaries. But, you know, like, obvious, and it's, it's an emergency,

250
00:14:47.200 --> 00:14:52.240
you know, and you're the landlord and the point of contact, please have them call you at any time

251
00:14:52.240 --> 00:14:59.760
of day. But I'm being so crystal clear about if anything is wrong, like if

252
00:15:00.000 --> 00:15:02.760
there's something like a little tiny drip from the sink

253
00:15:02.760 --> 00:15:05.180
or a thing, you know, like we just want to know

254
00:15:05.180 --> 00:15:07.860
because we want to maintain our properties properly.

255
00:15:07.860 --> 00:15:12.860
We don't want to, you know, incur, you know, a water,

256
00:15:13.600 --> 00:15:15.920
find out that the water bill is $1,000

257
00:15:15.920 --> 00:15:17.320
because they forgot to tell you

258
00:15:17.320 --> 00:15:19.800
that the toilet's been running for a month,

259
00:15:19.800 --> 00:15:20.720
you know, that kind of thing.

260
00:15:20.720 --> 00:15:24.280
So anything that they can find and see

261
00:15:24.280 --> 00:15:25.880
that's not operating properly,

262
00:15:25.880 --> 00:15:29.660
it's critical that they feel comfortable enough

263
00:15:29.700 --> 00:15:32.220
to come to you with anything and everything.

264
00:15:32.220 --> 00:15:35.380
And yeah, and then they start cooking for you

265
00:15:35.380 --> 00:15:38.980
because we've had tenants that have been like,

266
00:15:38.980 --> 00:15:41.220
but you know, they just bring down food for us

267
00:15:41.220 --> 00:15:42.900
and we're like, oh my gosh,

268
00:15:42.900 --> 00:15:44.620
our tenant that we have right now,

269
00:15:45.820 --> 00:15:48.260
they are Brazilian,

270
00:15:48.260 --> 00:15:53.060
but they have found this amazing bakery down on St. Clair.

271
00:15:53.060 --> 00:15:54.060
And every time they go,

272
00:15:54.060 --> 00:15:56.900
they come back with like a box of cannolis for us.

273
00:15:56.900 --> 00:15:58.500
I'm like, oh my God, you guys are amazing.

274
00:15:58.500 --> 00:16:01.420
Like they, you know, like it's, yeah.

275
00:16:01.420 --> 00:16:03.420
But when you have that type of relationship,

276
00:16:03.420 --> 00:16:06.260
that's what happens.

277
00:16:06.260 --> 00:16:07.100
And they're great.

278
00:16:07.100 --> 00:16:07.920
It's nice.

279
00:16:07.920 --> 00:16:08.760
It makes things easier.

280
00:16:08.760 --> 00:16:10.260
It makes things way easier.

281
00:16:10.260 --> 00:16:11.100
Oh yes.

282
00:16:11.100 --> 00:16:11.920
Cause we've had both.

283
00:16:11.920 --> 00:16:15.700
So we've had the good and the bad.

284
00:16:15.700 --> 00:16:16.540
Yeah.

285
00:16:16.540 --> 00:16:17.360
So yeah.

286
00:16:17.360 --> 00:16:18.480
And the upside of course is, you know,

287
00:16:18.480 --> 00:16:21.100
clear communication, quick response.

288
00:16:21.100 --> 00:16:22.100
You know, again,

289
00:16:22.100 --> 00:16:24.940
we don't want to fall into that slumlord thing.

290
00:16:24.940 --> 00:16:27.700
We hear all these horror stories on the news, you know,

291
00:16:27.700 --> 00:16:28.780
where, you know,

292
00:16:28.780 --> 00:16:33.020
landlords aren't responding or they're not, you know,

293
00:16:33.020 --> 00:16:33.860
they're not,

294
00:16:33.860 --> 00:16:35.260
they're saying they're going to repair something

295
00:16:35.260 --> 00:16:37.500
and then they just don't come through.

296
00:16:37.500 --> 00:16:39.740
That's just, you know, that's, that's horrifying.

297
00:16:39.740 --> 00:16:42.400
And it gives the rest of us a bad reputation.

298
00:16:42.400 --> 00:16:44.460
And I think that's probably has a lot to do

299
00:16:44.460 --> 00:16:48.560
with why the Ontario tenancy laws have gone the way

300
00:16:48.560 --> 00:16:51.140
that they've gone in favor of tenants,

301
00:16:51.140 --> 00:16:53.540
because, you know, there's these, you know,

302
00:16:53.540 --> 00:16:56.460
giant corporations that have, you know,

303
00:16:56.540 --> 00:16:59.700
multi-unit buildings that they're not maintaining

304
00:16:59.700 --> 00:17:00.860
and they're not taking care of.

305
00:17:00.860 --> 00:17:02.420
And those are the people that unfortunately

306
00:17:02.420 --> 00:17:03.740
are getting the brunt of it.

307
00:17:03.740 --> 00:17:06.140
But it's, it's, you know,

308
00:17:06.140 --> 00:17:09.140
fallen on all of us little guys that are just, you know,

309
00:17:09.140 --> 00:17:11.680
I've got, you know, a few units here and there,

310
00:17:11.680 --> 00:17:13.020
and we're just trying to,

311
00:17:13.020 --> 00:17:16.220
just trying to make a go at this real estate investing thing

312
00:17:16.220 --> 00:17:19.980
and, and we're, we're paying for it ultimately.

313
00:17:19.980 --> 00:17:23.700
So, you know, go ahead.

314
00:17:23.700 --> 00:17:28.700
It's, it's, I remember I didn't have the speech

315
00:17:29.380 --> 00:17:34.080
about just communicating any small problem.

316
00:17:36.300 --> 00:17:39.220
I know I missed it and I paid for it

317
00:17:39.220 --> 00:17:42.100
because it was one of those tenants

318
00:17:42.100 --> 00:17:44.300
where the previous landlord didn't care about anything.

319
00:17:44.300 --> 00:17:49.300
There was a dripping tap in the laundry room.

320
00:17:49.580 --> 00:17:51.180
They didn't think it was a big deal.

321
00:17:51.180 --> 00:17:53.440
If anyone's ever had a drink dripping tap,

322
00:17:54.180 --> 00:17:56.360
and those drips add up to dollars at the end of a month,

323
00:17:56.360 --> 00:17:58.680
you, you would be shocked.

324
00:17:58.680 --> 00:18:00.320
So I noticed that the water bill was out

325
00:18:00.320 --> 00:18:02.720
and I'm like, that doesn't make sense.

326
00:18:02.720 --> 00:18:04.760
So when I asked them, I went down,

327
00:18:04.760 --> 00:18:06.280
sure enough, it was a dripping tap.

328
00:18:06.280 --> 00:18:10.080
And that's when I reiterated that I need to know about,

329
00:18:10.080 --> 00:18:11.680
and from there on, it was fine.

330
00:18:11.680 --> 00:18:13.800
And he was apologetic, but he, you know,

331
00:18:13.800 --> 00:18:14.840
he just said that, you know,

332
00:18:14.840 --> 00:18:17.960
his last landlord just didn't, really didn't care.

333
00:18:17.960 --> 00:18:20.680
So fortunate, yeah.

334
00:18:20.680 --> 00:18:24.240
We had, some of you know this story,

335
00:18:24.240 --> 00:18:28.600
but my father had fallen on hard times

336
00:18:28.600 --> 00:18:33.000
and we, he was our tenant for a while.

337
00:18:33.000 --> 00:18:37.000
We bought a house where he could live in the basement suite.

338
00:18:37.000 --> 00:18:41.760
And I might chalk him up to being our worst tenant

339
00:18:41.760 --> 00:18:43.920
of all time, only because he forgot to tell me

340
00:18:43.920 --> 00:18:45.120
that the toilet was running

341
00:18:45.120 --> 00:18:49.480
and our water bill in one month was $1,000.

342
00:18:49.480 --> 00:18:53.600
Yeah, that's a running toilet's a big one.

343
00:18:53.600 --> 00:18:57.040
I'm like, dad, are you kidding me right now?

344
00:18:57.040 --> 00:18:58.440
Yeah, seriously.

345
00:18:58.440 --> 00:19:01.760
So yeah, yeah.

346
00:19:01.760 --> 00:19:04.480
I mean, when I say worst tenant of all time,

347
00:19:04.480 --> 00:19:05.320
you know what I mean?

348
00:19:05.320 --> 00:19:08.080
But yeah, I was like, how could you not hear that?

349
00:19:08.080 --> 00:19:10.560
Now, mind you, we're going to give him a break.

350
00:19:10.560 --> 00:19:13.920
He was a, he was in not awesome shape,

351
00:19:13.920 --> 00:19:18.920
but I was like, ah, a thousand bucks for that, a hard one.

352
00:19:19.960 --> 00:19:22.520
But I was going to say with the communication piece,

353
00:19:24.240 --> 00:19:27.360
not only should you, you know,

354
00:19:27.360 --> 00:19:29.560
communicate when you need to access the unit

355
00:19:29.560 --> 00:19:30.560
or when you're going to come in

356
00:19:30.560 --> 00:19:33.000
for your regularly scheduled maintenance.

357
00:19:33.000 --> 00:19:37.680
I, Mike and I do a regular fall maintenance

358
00:19:37.680 --> 00:19:39.160
and a regular spring maintenance.

359
00:19:39.160 --> 00:19:42.120
So every six months, and I think, you know,

360
00:19:42.120 --> 00:19:43.800
we talked about that with Joe last week

361
00:19:43.800 --> 00:19:48.200
when we did the Monday morning call.

362
00:19:48.200 --> 00:19:52.280
And so, you know, in addition to those two things,

363
00:19:52.280 --> 00:19:56.320
you know, the more that you can, you know,

364
00:19:56.320 --> 00:19:57.160
communicate with them,

365
00:19:57.160 --> 00:20:00.000
even if you see them in the hallway or outside, you know.

366
00:20:00.000 --> 00:20:02.480
just sort of, you know, checking in, how are you that,

367
00:20:02.480 --> 00:20:06.000
you know, that friendliness, you know,

368
00:20:06.000 --> 00:20:08.960
especially if you live in the same house with them,

369
00:20:08.960 --> 00:20:12.440
but otherwise, you know, little messages every now and then,

370
00:20:12.440 --> 00:20:15.080
how are things, you know, just checking in with them.

371
00:20:15.080 --> 00:20:18.000
They feel respected and then they're more likely to,

372
00:20:18.000 --> 00:20:20.560
you know, flag issues early and, you know,

373
00:20:20.560 --> 00:20:23.360
and take care of your property because we need them.

374
00:20:23.360 --> 00:20:26.480
We really, really need them to be the eyes and the ears

375
00:20:26.480 --> 00:20:27.880
for us on site, right?

376
00:20:27.880 --> 00:20:29.400
If we're not there all the time

377
00:20:29.400 --> 00:20:33.720
and it really helps us maintain our, that, you know,

378
00:20:33.720 --> 00:20:36.680
our assets, so, and then, you know,

379
00:20:36.680 --> 00:20:41.040
respect for privacy and boundaries as well, right?

380
00:20:41.040 --> 00:20:46.040
So if there's, you know, certain things that,

381
00:20:46.560 --> 00:20:49.840
that you establish with your tenants when they move in,

382
00:20:49.840 --> 00:20:53.600
you know, around timing of communication, you know,

383
00:20:53.600 --> 00:20:54.760
just being respectful,

384
00:20:54.760 --> 00:20:56.560
giving them as much notice as possible

385
00:20:56.560 --> 00:20:59.840
if you do have to access the unit, all of those things,

386
00:20:59.840 --> 00:21:02.000
and is, you know, helpful and respectful

387
00:21:02.000 --> 00:21:03.760
as you can be with their space.

388
00:21:03.760 --> 00:21:05.760
So they do feel like it's their home.

389
00:21:07.160 --> 00:21:08.400
And like I mentioned,

390
00:21:08.400 --> 00:21:10.840
the maintenance and the seasonal check-ins

391
00:21:10.840 --> 00:21:13.000
and fair, consistent policies, right?

392
00:21:13.000 --> 00:21:15.600
Especially if you have a multi-unit building,

393
00:21:15.600 --> 00:21:16.880
make sure that, you know,

394
00:21:16.880 --> 00:21:19.360
the rules are the rules for everybody

395
00:21:19.360 --> 00:21:22.040
so that one person's going, oh, well, they let me do that.

396
00:21:22.040 --> 00:21:22.920
Oh, you did that.

397
00:21:22.920 --> 00:21:23.960
Well, I didn't do that.

398
00:21:23.960 --> 00:21:26.200
You know, then we avoid all the drama.

399
00:21:26.840 --> 00:21:30.480
So fair, consistent policies all around is a great,

400
00:21:30.480 --> 00:21:31.360
is a great thing.

401
00:21:31.360 --> 00:21:33.280
And Jay, I think you've got a story

402
00:21:33.280 --> 00:21:34.520
you wanted to share here.

403
00:21:35.560 --> 00:21:38.240
Is it, or was it about your tenant cooking you?

404
00:21:38.240 --> 00:21:40.200
No, no, it was the previous one,

405
00:21:40.200 --> 00:21:42.280
just about the tenant with the dripping faucet.

406
00:21:42.280 --> 00:21:45.160
Like it was one of those things, yeah.

407
00:21:45.160 --> 00:21:46.000
Okay.

408
00:21:46.000 --> 00:21:48.680
Communication, communication always.

409
00:21:48.680 --> 00:21:50.360
So during those checklists too,

410
00:21:50.360 --> 00:21:51.720
like we do the same thing.

411
00:21:51.720 --> 00:21:53.240
That's when you ask, you can ask,

412
00:21:53.240 --> 00:21:54.840
and you can ask them all kinds of questions.

413
00:21:54.840 --> 00:21:56.680
Did it have any concerns?

414
00:21:56.680 --> 00:21:57.800
And, you know, they might say,

415
00:21:57.800 --> 00:21:59.080
oh, I haven't noticed anything,

416
00:21:59.080 --> 00:22:01.080
but there was this kind of little thing.

417
00:22:01.080 --> 00:22:04.200
So you can kind of get ahead of maintenance sometimes.

418
00:22:04.200 --> 00:22:05.160
Anyways.

419
00:22:05.160 --> 00:22:06.480
Yeah.

420
00:22:06.480 --> 00:22:08.200
Other times it just happens.

421
00:22:08.200 --> 00:22:09.760
We went to our,

422
00:22:09.760 --> 00:22:12.040
one of our properties in Prince Edward County,

423
00:22:13.120 --> 00:22:15.880
week and a half ago to do our fall maintenance.

424
00:22:15.880 --> 00:22:18.840
And the tenant, she said,

425
00:22:18.840 --> 00:22:20.680
did you, when you were in my unit,

426
00:22:20.680 --> 00:22:23.600
did you clean out the trap at the bottom

427
00:22:23.600 --> 00:22:25.200
of the dishwasher?

428
00:22:25.200 --> 00:22:26.040
And I said, yes.

429
00:22:26.040 --> 00:22:27.920
And she goes, how bad was it?

430
00:22:27.920 --> 00:22:30.720
Cause I said, oh yeah, it was kind of grungy,

431
00:22:30.720 --> 00:22:31.960
but whatever.

432
00:22:31.960 --> 00:22:32.800
She'd been there.

433
00:22:32.800 --> 00:22:36.720
She had actually been there for over a year.

434
00:22:36.720 --> 00:22:39.600
And I had the last, the last trip I didn't,

435
00:22:39.600 --> 00:22:40.440
I hadn't done it.

436
00:22:40.440 --> 00:22:42.360
So I said, it was pretty bad, but it's fine.

437
00:22:42.360 --> 00:22:44.360
And she goes, oh, she goes, cause I felt so bad.

438
00:22:44.360 --> 00:22:46.920
She goes, I actually tried to clean it before you came.

439
00:22:46.920 --> 00:22:48.800
And I was like, oh my God, don't do that.

440
00:22:48.800 --> 00:22:49.720
It's all good.

441
00:22:49.720 --> 00:22:52.240
Like, but you know, that that's how nice,

442
00:22:52.280 --> 00:22:54.880
like how amazing she is that she was like willing

443
00:22:54.880 --> 00:22:57.760
to like try and clean out the dishwasher filter,

444
00:22:57.760 --> 00:23:00.360
like at the bottom of the, I'm like all good.

445
00:23:00.360 --> 00:23:01.680
Thank you.

446
00:23:01.680 --> 00:23:04.600
But yeah, I just was, yeah, I was shocked

447
00:23:04.600 --> 00:23:06.600
cause I've never had a tenant that was like, yeah,

448
00:23:06.600 --> 00:23:08.760
I pulled out the thing in the bottom of the machine

449
00:23:08.760 --> 00:23:09.600
to clean it.

450
00:23:11.240 --> 00:23:13.320
Yeah, too kind, too kind.

451
00:23:13.320 --> 00:23:15.440
So yeah, so there was the ROI of kindness

452
00:23:15.440 --> 00:23:17.480
and now there's the ROI of respect, right?

453
00:23:17.480 --> 00:23:20.440
And why this matters to our bottom line.

454
00:23:20.440 --> 00:23:25.440
So again, back to fewer late payments and disputes,

455
00:23:25.720 --> 00:23:29.880
longer tenancies, which obviously the less turnover

456
00:23:29.880 --> 00:23:34.440
we have the better and they care for the property.

457
00:23:34.440 --> 00:23:35.520
And then at the end of the day,

458
00:23:35.520 --> 00:23:38.120
we're gonna get better reviews and referrals

459
00:23:38.120 --> 00:23:42.000
and we have a great reputation as a landlord.

460
00:23:42.000 --> 00:23:44.720
And you can probably, you know, at some point

461
00:23:44.720 --> 00:23:49.520
start asking for, you know, a testimonial or a review.

462
00:23:49.520 --> 00:23:52.560
You know, if you are losing them

463
00:23:52.560 --> 00:23:54.520
because they are moving to another city

464
00:23:54.520 --> 00:23:57.720
or they, you know, they are buying their own place

465
00:23:57.720 --> 00:23:59.080
or something like that, then just say,

466
00:23:59.080 --> 00:24:00.840
hey, do you mind writing a review?

467
00:24:00.840 --> 00:24:02.640
And then you've got that in your back pocket

468
00:24:02.640 --> 00:24:04.800
for the next tenants.

469
00:24:04.800 --> 00:24:08.680
So, and listening, listening, listening,

470
00:24:08.680 --> 00:24:10.080
this is so important, right?

471
00:24:10.080 --> 00:24:12.720
This is so valuable with everything,

472
00:24:12.720 --> 00:24:16.400
with our JV partnerships, with our tenants,

473
00:24:17.360 --> 00:24:21.800
addressing them in such a, in a timely manner is so key

474
00:24:22.680 --> 00:24:25.280
because again, we don't wanna fall into that category

475
00:24:25.280 --> 00:24:28.760
of like the negligent landlord, like really truly

476
00:24:29.880 --> 00:24:31.840
and addressing, you know,

477
00:24:31.840 --> 00:24:33.560
providing a solution immediately.

478
00:24:33.560 --> 00:24:38.360
So typically, you know, we have all of our teams

479
00:24:38.360 --> 00:24:40.360
in our various cities where we have rentals.

480
00:24:40.360 --> 00:24:44.600
So thankfully, you know, those trades can be deployed

481
00:24:44.920 --> 00:24:46.960
if there's a plumbing issue or electrical issue

482
00:24:46.960 --> 00:24:48.120
or something like that.

483
00:24:48.120 --> 00:24:50.440
But we also have tenants that live in our house

484
00:24:50.440 --> 00:24:51.280
here in the city.

485
00:24:51.280 --> 00:24:55.000
So, you know, if there's something that's come up,

486
00:24:55.000 --> 00:24:58.080
typically, you know, they'll, our tenant will let us know

487
00:24:58.080 --> 00:25:00.080
and, you know, Mike or I.

488
00:25:00.000 --> 00:25:03.080
I can get up there within the hour usually

489
00:25:03.080 --> 00:25:06.640
and either address the issue, assess the issue

490
00:25:06.640 --> 00:25:09.480
and fix the issue on our own,

491
00:25:09.480 --> 00:25:13.960
or if it's beyond our scope, we'll call somebody in

492
00:25:13.960 --> 00:25:17.320
and we've got, we're fortunate

493
00:25:17.320 --> 00:25:18.920
where we can probably get somebody in

494
00:25:18.920 --> 00:25:23.120
within 24 hours or less to fix it.

495
00:25:23.120 --> 00:25:25.120
Because again, these are things

496
00:25:25.120 --> 00:25:27.360
where the tenant really appreciates

497
00:25:27.400 --> 00:25:31.680
when things are maintained and fixed and all that.

498
00:25:31.680 --> 00:25:33.400
I remember we had a short-term rental

499
00:25:33.400 --> 00:25:36.200
and it was the day before Canada Day.

500
00:25:36.200 --> 00:25:40.200
And the short-term tenants were already there

501
00:25:41.640 --> 00:25:45.760
and the water heater decides to break,

502
00:25:45.760 --> 00:25:47.080
lose all of its water.

503
00:25:47.080 --> 00:25:49.280
I was like, oh, you've got to be kidding me.

504
00:25:50.720 --> 00:25:52.400
Luckily, the way it was set up,

505
00:25:52.400 --> 00:25:55.480
had it drained through a hole that went underneath

506
00:25:55.480 --> 00:26:00.480
because the cottage was raised up on concrete blocks.

507
00:26:01.480 --> 00:26:02.320
So that was fine.

508
00:26:02.320 --> 00:26:03.160
There was no flooding,

509
00:26:05.120 --> 00:26:08.440
but there's not gonna be water.

510
00:26:08.440 --> 00:26:10.400
And we're talking like three o'clock.

511
00:26:10.400 --> 00:26:12.160
Like, as you know, the city,

512
00:26:12.160 --> 00:26:14.520
like people are cutting loose early.

513
00:26:14.520 --> 00:26:19.520
Thankfully, I had a guy who was a plumber by trade,

514
00:26:19.880 --> 00:26:21.080
but he knew how to do everything.

515
00:26:21.080 --> 00:26:24.880
And he was the local owner of the mercantile in town,

516
00:26:24.880 --> 00:26:25.720
called him.

517
00:26:27.600 --> 00:26:32.600
He said, go get a water heater, meet me over there.

518
00:26:32.680 --> 00:26:34.080
So we did.

519
00:26:34.080 --> 00:26:37.280
And he had it ripped out and replaced

520
00:26:37.280 --> 00:26:38.920
within an hour and a half.

521
00:26:38.920 --> 00:26:41.480
He said, call this person at the city,

522
00:26:41.480 --> 00:26:44.640
tell him it's Gary, set you call,

523
00:26:44.640 --> 00:26:46.240
tell him to shut off the water at the main.

524
00:26:46.240 --> 00:26:48.880
Like it was a thing, it got done.

525
00:26:48.880 --> 00:26:50.240
And that was like the day,

526
00:26:50.240 --> 00:26:53.200
like as we were approaching closing time, day before Canada.

527
00:26:53.200 --> 00:26:55.760
Wow, wow, wow.

528
00:26:55.760 --> 00:26:57.840
Yeah, and that's another great point

529
00:26:57.840 --> 00:27:00.480
about having these relationships

530
00:27:00.480 --> 00:27:02.920
and having these key trades

531
00:27:02.920 --> 00:27:06.840
and your team on speed dial

532
00:27:06.840 --> 00:27:10.920
so that you can get that stuff done in an emergency.

533
00:27:12.520 --> 00:27:14.800
And yeah, just going back to visiting

534
00:27:14.800 --> 00:27:15.960
and maintaining your properties.

535
00:27:15.960 --> 00:27:19.120
If you don't, if you're not near it,

536
00:27:19.120 --> 00:27:21.600
sometimes it's not a terrible thing

537
00:27:21.600 --> 00:27:25.600
to actually go and visit your, maintain your properties.

538
00:27:28.360 --> 00:27:31.280
Having that good tenant obviously is paying you back.

539
00:27:31.280 --> 00:27:32.880
They take pride in the unit.

540
00:27:32.880 --> 00:27:34.640
And I think the other thing is,

541
00:27:34.640 --> 00:27:36.640
would you live in one of your units

542
00:27:36.640 --> 00:27:39.640
or be willing to put a family member in one of your units?

543
00:27:39.640 --> 00:27:42.920
I think that's a great litmus test for all of us.

544
00:27:44.720 --> 00:27:47.320
Like, are we proud?

545
00:27:47.320 --> 00:27:48.800
Are we proud of the properties

546
00:27:48.800 --> 00:27:50.840
that we're putting out there into the world?

547
00:27:51.560 --> 00:27:54.160
Most of us came into real estate investing

548
00:27:54.160 --> 00:27:56.600
knowing that if we were gonna have tenants,

549
00:27:56.600 --> 00:27:59.200
we want them to have a clean, safe place

550
00:27:59.200 --> 00:28:03.800
to rest their heads and to live and to thrive, right?

551
00:28:03.800 --> 00:28:08.280
So obviously, everything that we do,

552
00:28:08.280 --> 00:28:10.520
we're very proud of and we wanna,

553
00:28:10.520 --> 00:28:12.160
we could totally live there

554
00:28:12.160 --> 00:28:14.240
or put a family member in there for sure.

555
00:28:15.440 --> 00:28:18.400
I was just gonna go back to communicating,

556
00:28:18.400 --> 00:28:19.840
the communication thing too.

557
00:28:21.280 --> 00:28:24.440
Communicating through text is fine,

558
00:28:24.440 --> 00:28:28.880
but I know that the Landlord Tenancy Board

559
00:28:28.880 --> 00:28:32.160
really wants all communication through email.

560
00:28:32.160 --> 00:28:36.640
So if you are texting your tenant

561
00:28:36.640 --> 00:28:38.840
about a visit that needs to happen

562
00:28:38.840 --> 00:28:40.320
or something to be repaired,

563
00:28:40.320 --> 00:28:43.080
I also highly recommend following up with an email.

564
00:28:43.080 --> 00:28:43.920
So it's in writing.

565
00:28:43.920 --> 00:28:46.160
So there's always a thread and a record

566
00:28:46.160 --> 00:28:48.280
of all the work that you're doing.

567
00:28:49.160 --> 00:28:51.400
So just be cognizant of that.

568
00:28:51.400 --> 00:28:52.880
But yeah, the in-person visits,

569
00:28:52.880 --> 00:28:55.160
obviously you're building rapport.

570
00:28:55.160 --> 00:28:59.120
And quite frankly, you probably have

571
00:28:59.120 --> 00:29:00.960
at the end of the day, a different eye

572
00:29:00.960 --> 00:29:01.800
while you're looking,

573
00:29:01.800 --> 00:29:04.760
maybe you're doing an exterior walk of your property.

574
00:29:04.760 --> 00:29:06.040
Maybe you catch something,

575
00:29:06.040 --> 00:29:08.600
your tenant wouldn't notice that needed repair

576
00:29:08.600 --> 00:29:11.880
that they didn't catch, excuse me,

577
00:29:11.880 --> 00:29:14.880
or that if you do have a property manager,

578
00:29:14.880 --> 00:29:18.640
maybe they haven't done a full walkthrough

579
00:29:18.640 --> 00:29:19.720
in the last little while.

580
00:29:19.720 --> 00:29:21.840
So, yeah.

581
00:29:21.840 --> 00:29:24.760
So I think that was about that.

582
00:29:24.760 --> 00:29:26.600
Now here's, I wanted to share a couple

583
00:29:26.600 --> 00:29:29.880
of little thoughtful touches

584
00:29:29.880 --> 00:29:32.360
in terms of being a great landlord.

585
00:29:32.360 --> 00:29:34.520
So these are a few things that we do

586
00:29:35.680 --> 00:29:38.800
in terms for when we, to welcome our tenants

587
00:29:38.800 --> 00:29:40.400
and things that we do throughout the year.

588
00:29:40.400 --> 00:29:43.160
So for every time we get a new tenant,

589
00:29:43.160 --> 00:29:44.960
we give them a welcome basket.

590
00:29:44.960 --> 00:29:47.440
So we literally get them a gift basket

591
00:29:47.440 --> 00:29:50.360
that I put together with a gift card,

592
00:29:50.360 --> 00:29:55.040
probably would have like a grocery cart,

593
00:29:55.040 --> 00:29:58.280
like a Metro or some sort of grocery gift card

594
00:29:58.280 --> 00:29:59.600
that you can put in there.

595
00:30:00.000 --> 00:30:13.000
I do put we do put a bottle of wine in there unless we know that they are for sure not drinkers, but we'll put a bottle and wine in there, even if they don't drink wine, that it's the gesture it's the thought that counts right you know and if we do somehow

596
00:30:13.000 --> 00:30:28.000
hear like Jason you heard the guy likes Heineken like you're on it right so you were just like Heineken and pizza, you know, that's your welcome gift so, and then we put snacks in the basket so when they move in they walk in there like oh my gosh this is so cool.

597
00:30:28.000 --> 00:30:42.000
And then I put all of the, all of the manuals for all of the appliances that are in there I put those in with in a nice little folder, so they're all in one place so they know how to, you know, change a setting on the stove or the dishwasher

598
00:30:42.000 --> 00:30:58.000
and then I also include a specialty cleaning supplies so don't laugh but this is, this is the little bit of a control freak in me, who, you know, like, if you have a glass stovetop.

599
00:30:58.000 --> 00:31:14.000
Most tenants aren't necessarily going to buy like the specific scrubby brush and the glass top cleaner thing so I would include that, or I like to include the little tabs that you can get for cleaning the inside of the dishwasher and the inside of a washing machine

600
00:31:14.000 --> 00:31:33.000
they're probably not going to buy that but if you include it in the basket. They might use it.

601
00:31:33.000 --> 00:31:43.000
And just so that it, you know, you can just explain that those go specifically with the things that you have, they appreciate that it's not costing them more to do that so.

602
00:31:43.000 --> 00:31:57.000
That's sort of their welcome basket. And then we send them a like a short video message once they've sort of settled in the first day or two, just thanking them for, you know, selecting our property so that's a little touch that we that we do that we

603
00:31:57.000 --> 00:31:59.000
just text them.

604
00:31:59.000 --> 00:32:12.000
We also give them a gift card, or, you know, some other gift on their birthdays so we make sure that we put in my calendar when their birthday is and I'll either depending on where they are, either do an E gift card so it gets emailed

605
00:32:12.000 --> 00:32:25.000
into their inbox on their actual birthday, or, you know, if they're, if I'm in the house with them and I will just, you know, hopefully run into them in the hall or just leave it at their door for them.

606
00:32:25.000 --> 00:32:31.000
And that's, we do the cleaning thing too as well. Oh nice. Oh good.

607
00:32:32.000 --> 00:32:49.000
I leave the recycling by a new food waste bucket, provide them with a bunch of the bags, so that they'll encourage them to use the food waste one, and then same thing with the cleaning supplies, like it was the glass shower door and like this is for the glass

608
00:32:49.000 --> 00:33:00.000
shower, you spray it down mold and yeah I'll do all those things. Yeah, it is appreciated it at the same time. It's, it's how I would want it to be clean to right so.

609
00:33:00.000 --> 00:33:02.000
Yeah, totally.

610
00:33:02.000 --> 00:33:21.000
And then we always give them a holiday gift as well. Religion appropriate so you know if you can find out if there's, you know, a certain religion, then fabulous, or, you know, it could be even just like something simple like a winter care kit like a you know

611
00:33:21.000 --> 00:33:23.000
a treat kit like something.

612
00:33:24.000 --> 00:33:39.000
You could put a little, you know, a scraper and some, you know, those like little hot pads that you can put in your gloves and, you know, just some sort of, you know, a little kit like that or you could even do one with like hot chocolate and marshmallows and, you

613
00:33:40.000 --> 00:33:56.000
And then we write them a handwritten card of gratitude that goes in that that holiday basket as well. And then we also for winter we also supply each of our units with shovels and salt.

614
00:33:56.000 --> 00:34:11.000
And it's just one less thing for them to worry about and for safety we care about them. They may not necessarily want to go out and spend their own money on a shovel and assault, especially especially if they're, you know, they have come from an apartment

615
00:34:11.000 --> 00:34:24.000
building and typically that's what happens in Toronto we got. I think all of our tenants lived in apartments before they got here. It's also my passive subtle aggressive way that they're, they need to take care of the driveway.

616
00:34:24.000 --> 00:34:32.000
Or the or the walkway. Yeah, it's a reminder. Yeah, yeah, for sure. And we established that when they move in. It's like, okay, yeah.

617
00:34:32.000 --> 00:34:42.000
So you're going to be in charge but we will provide you know all the salt that you need and the shovel that you need to get your, your stairs cleaned off and whatever and they're like okay yeah that's cool.

618
00:34:42.000 --> 00:34:45.000
So a little, a little give to get right.

619
00:34:45.000 --> 00:34:52.000
And we also do seasonal planters at the front of our houses that have, you know, an area you know just to sort of.

620
00:34:52.000 --> 00:34:57.000
It's not money coming out of the tenants pockets it keeps our properties beautiful.

621
00:34:57.000 --> 00:35:00.000
And, yeah, it's in there, they appreciate it.

622
00:35:00.000 --> 00:35:02.520
because it just, you know, it's a nice touch.

623
00:35:02.520 --> 00:35:07.520
So we do a summer basket and a holiday Christmas planter

624
00:35:08.600 --> 00:35:09.720
thing at the front.

625
00:35:09.720 --> 00:35:12.160
So, and then, yeah, and then from,

626
00:35:12.160 --> 00:35:17.160
that's obviously for all of your sort of one-off tenants,

627
00:35:18.680 --> 00:35:21.360
but for multifamily, like if you've got a multifamily

628
00:35:21.360 --> 00:35:23.600
building, there's some cool things that you can do

629
00:35:23.600 --> 00:35:25.520
in terms of building community.

630
00:35:25.520 --> 00:35:30.520
So you can, you know, our, one of our landlords

631
00:35:32.680 --> 00:35:37.680
in Indianapolis, they ran a holiday door decorating contest

632
00:35:38.800 --> 00:35:40.920
with, and they gave a small prize after,

633
00:35:40.920 --> 00:35:41.760
which was super cool.

634
00:35:41.760 --> 00:35:43.560
So every, you know, all the tenants are out in the hall,

635
00:35:43.560 --> 00:35:45.240
they're all decorating their doors and it,

636
00:35:45.240 --> 00:35:47.240
so it really created this community feel.

637
00:35:47.240 --> 00:35:49.960
And then they set up this display,

638
00:35:49.960 --> 00:35:53.360
like a cookie display in the hallway.

639
00:35:53.400 --> 00:35:55.800
So everyone had like, you know, cookies or candy

640
00:35:55.800 --> 00:35:58.120
for each of the, for each of them to grab,

641
00:35:58.120 --> 00:35:58.960
which was kind of cool.

642
00:35:58.960 --> 00:36:01.800
So, so we love that idea of, you know,

643
00:36:01.800 --> 00:36:06.600
just kind of building the community and then creating a,

644
00:36:06.600 --> 00:36:09.400
like a what's happening this month email

645
00:36:09.400 --> 00:36:11.880
with like local holiday events.

646
00:36:11.880 --> 00:36:14.480
And that, you know, went on the bulletin board or,

647
00:36:14.480 --> 00:36:16.640
you know, got slid under their door or something like that.

648
00:36:16.640 --> 00:36:18.840
So again, super, super cool.

649
00:36:18.840 --> 00:36:22.080
And if you have a building that, you know,

650
00:36:22.080 --> 00:36:23.640
you charge for parking or storage,

651
00:36:23.640 --> 00:36:26.280
maybe you give them, that's your gift for the month of,

652
00:36:26.280 --> 00:36:28.040
you know, their holiday gift for the year,

653
00:36:28.040 --> 00:36:30.320
is you give them one month of parking for free

654
00:36:30.320 --> 00:36:32.800
or one month of storage for free too.

655
00:36:32.800 --> 00:36:34.920
So, you know, just there's other ways

656
00:36:34.920 --> 00:36:38.600
that money doesn't have to come out of your pocket per se,

657
00:36:38.600 --> 00:36:41.760
that, you know, it's sort of just a beautiful touch

658
00:36:41.760 --> 00:36:44.520
and it's the great little thank you.

659
00:36:44.520 --> 00:36:47.360
So, yeah.

660
00:36:47.360 --> 00:36:50.440
And so I was just going to say, suggest, you know,

661
00:36:50.440 --> 00:36:52.880
if you can pick two of these ideas,

662
00:36:52.880 --> 00:36:55.440
if you've got tenants, so pick two of these ideas,

663
00:36:55.440 --> 00:36:57.960
add them to your annual calendar so you remember,

664
00:36:57.960 --> 00:36:59.560
because we don't, you know,

665
00:36:59.560 --> 00:37:02.800
we have so much on our brain boxes these days

666
00:37:02.800 --> 00:37:04.120
with everything we have to remember.

667
00:37:04.120 --> 00:37:07.360
So I have to add everything to my calendar to remember,

668
00:37:07.360 --> 00:37:09.040
oh yeah, that's a task.

669
00:37:09.040 --> 00:37:12.520
And then build these touches into your systems

670
00:37:12.520 --> 00:37:14.120
and track how they respond.

671
00:37:14.120 --> 00:37:15.520
Like, are they into this?

672
00:37:15.520 --> 00:37:16.360
Are they grateful?

673
00:37:16.360 --> 00:37:17.600
And you're like, oh, that was a huge hit.

674
00:37:17.600 --> 00:37:18.960
I'm going to do that again.

675
00:37:18.960 --> 00:37:22.480
So, and then keep what works, adjust what doesn't, right?

676
00:37:22.480 --> 00:37:26.880
And at the end of the day, this becomes part of your brand

677
00:37:26.880 --> 00:37:29.840
and your tenants will see and feel

678
00:37:29.840 --> 00:37:31.120
the difference coming from you

679
00:37:31.120 --> 00:37:34.640
with all of these lovely, thoughtful touches.

680
00:37:34.640 --> 00:37:37.720
And that's how we stand out as landlords

681
00:37:37.720 --> 00:37:40.480
is doing these thoughtful things.

682
00:37:40.480 --> 00:37:42.800
Because again, at the end of the day, they're our customers

683
00:37:42.800 --> 00:37:46.160
and we're grateful for them, so.

684
00:37:46.160 --> 00:37:48.560
Kindness comes back around, kindness comes back around.

685
00:37:48.560 --> 00:37:51.280
Yeah, reciprocity, as Joe said at the beginning.

686
00:37:52.160 --> 00:37:55.000
And that brings us to our activities.

687
00:37:55.000 --> 00:37:57.920
So what we want you to do is take some time

688
00:37:57.920 --> 00:38:01.560
to compose a shorthand written note

689
00:38:01.560 --> 00:38:03.720
that you would deliver to your tenant,

690
00:38:05.240 --> 00:38:08.880
one that's warm, professional, and genuine.

691
00:38:08.880 --> 00:38:12.200
And we'll take, we'll get Joe to break us out.

692
00:38:12.200 --> 00:38:15.800
Joe, there's 30 people from what I can see.

693
00:38:16.440 --> 00:38:17.840
Yeah, I've got everybody in groups of five.

694
00:38:17.840 --> 00:38:19.840
I've got one group of four.

695
00:38:19.840 --> 00:38:23.480
I just put the tenant appreciation activity in the chat.

696
00:38:23.480 --> 00:38:24.800
So just be sure that you grab it

697
00:38:24.800 --> 00:38:26.600
because I don't know if you can access the chat

698
00:38:26.600 --> 00:38:28.200
from in the breakout room.

699
00:38:28.200 --> 00:38:30.480
And I am going to open all the rooms

700
00:38:30.480 --> 00:38:33.440
and everybody will see a prompt to join the room.

701
00:38:33.440 --> 00:38:35.520
So just click join the room.

702
00:38:35.520 --> 00:38:37.440
Sorry, Joe, I think what we're gonna do

703
00:38:37.440 --> 00:38:38.720
is we're gonna give them,

704
00:38:39.760 --> 00:38:41.400
I think we're gonna give them five minutes

705
00:38:41.400 --> 00:38:43.840
to actually just write the note.

706
00:38:43.840 --> 00:38:44.680
Sure.

707
00:38:44.680 --> 00:38:47.040
Before you even toss them into the rooms.

708
00:38:47.040 --> 00:38:47.880
Cool.

709
00:38:47.880 --> 00:38:49.160
So just five minutes now,

710
00:38:49.160 --> 00:38:51.440
we're gonna write a note and then they'll go in

711
00:38:51.440 --> 00:38:53.880
and then they can discuss it.

712
00:38:53.880 --> 00:38:54.720
Yeah.

713
00:38:54.720 --> 00:38:55.560
Awesome.

714
00:38:55.560 --> 00:38:57.640
I got a couple of quick, oh, go ahead.

715
00:38:57.640 --> 00:38:59.520
Oh, I was gonna say, I got a couple of quick questions.

716
00:38:59.520 --> 00:39:00.880
It looks like they're getting answered in the chat,

717
00:39:00.880 --> 00:39:02.920
but I'd love for you two to weigh in on them.

718
00:39:02.920 --> 00:39:03.840
Yeah.

719
00:39:03.840 --> 00:39:07.720
Number one, do you both have a budget for gifts?

720
00:39:07.720 --> 00:39:09.480
Yeah, absolutely.

721
00:39:09.480 --> 00:39:13.040
Yeah, we budget it when we actually run the numbers

722
00:39:13.040 --> 00:39:14.600
on our properties.

723
00:39:15.880 --> 00:39:18.280
Yeah, so when you're running in properties initially

724
00:39:18.280 --> 00:39:20.720
before you even purchase the property,

725
00:39:20.720 --> 00:39:25.040
run that, put that in as part of your monthly fee.

726
00:39:25.040 --> 00:39:30.040
So we would do, I'm gonna, did I just stop that?

727
00:39:30.280 --> 00:39:31.120
That's okay.

728
00:39:32.520 --> 00:39:35.320
Yeah, I can come back to the calendar after.

729
00:39:35.320 --> 00:39:36.160
Yeah, yeah.

730
00:39:37.240 --> 00:39:42.240
So yeah, we would do, we usually do $25 per birthday gift

731
00:39:42.560 --> 00:39:45.920
and $25 per holiday gift.

732
00:39:45.920 --> 00:39:49.320
So 50 bucks per tenant per.

733
00:39:49.320 --> 00:39:52.800
Yeah, we're in between 50 and 75 bucks a year.

734
00:39:52.800 --> 00:39:57.600
Yeah, and if you, but if you, you know,

735
00:39:57.600 --> 00:39:59.840
if you've got a multifamily and it's, you know,

736
00:40:00.000 --> 00:40:03.200
people, then maybe there's another way that you can thank them.

737
00:40:05.360 --> 00:40:10.000
That starts to add up, but, you know, and maybe it's, maybe it's like giving them,

738
00:40:10.000 --> 00:40:13.600
maybe you give them 50% off their parking for the month or their, you know, or you give them

739
00:40:13.600 --> 00:40:18.160
one free laundry for the, I don't know, they have to go down to the laundry room for their thing.

740
00:40:18.160 --> 00:40:23.680
You know, you can be creative with this, which is cool. Or maybe it's just a $5 Starbucks card,

741
00:40:23.680 --> 00:40:27.200
like, for goodness sakes, you know, it's really anything. It's the thought that counts. So,

742
00:40:27.760 --> 00:40:35.040
um, but yeah, it doesn't have to be, uh, 25 or 50 or 75, but it's, that's totally up to you.

743
00:40:35.040 --> 00:40:40.160
And it's going to be different for every single property that you own based on the size and,

744
00:40:40.160 --> 00:40:45.920
you know, and, and the location and all of the things. So income, all that stuff. Yeah. Yeah.

745
00:40:45.920 --> 00:40:50.400
And then the last question is, is, do you have an idea how to do a holiday gift basket if you're

746
00:40:50.400 --> 00:40:56.080
not living in that town? And the other, the part B to this question is, do you send a basket

747
00:40:56.080 --> 00:41:01.760
directly or would you get your property manager to do it? Oh, that's a great question. Um,

748
00:41:03.120 --> 00:41:09.440
I, uh, for, for anything that's like far away that like managed the property manager, I would

749
00:41:09.440 --> 00:41:17.040
get the, um, I would have the property manager do that. So I would probably have, I have the basket

750
00:41:17.040 --> 00:41:22.000
shipped to the property manager and then usually their maintenance guy would, would take that over

751
00:41:22.000 --> 00:41:29.040
for us or, um, uh, the, sometimes the property manager would prefer that, you know, if we just

752
00:41:29.600 --> 00:41:36.560
send it right to, to the tenant. So I, so I'll be careful to arrange that they're actually home.

753
00:41:36.560 --> 00:41:40.880
Like that's the other important part of this, right. Is making sure that their gift baskets,

754
00:41:40.880 --> 00:41:45.440
not sitting at the front of an apartment building for a day when they're not there. So, um, yeah,

755
00:41:45.440 --> 00:41:49.280
so that's all, that's all key. And there's a little bit of timing, but certainly, um, you

756
00:41:49.280 --> 00:41:56.400
can arrange it through your property manager, but, um, for the tenants that we have, um, for example,

757
00:41:56.400 --> 00:42:02.320
in Prince Edward County, those ones, I usually just, um, do an E gift card. And I, so they get,

758
00:42:02.320 --> 00:42:07.280
they receive it in their email on Christmas day. Um, if they're, you know, if that's their,

759
00:42:07.280 --> 00:42:13.920
their holiday. Um, so I do really try to also deliver the gift based on what holiday they

760
00:42:13.920 --> 00:42:18.800
celebrate. So if it's Hanukkah or if it's Diwali or whatever it is, you know, just make sure that

761
00:42:18.800 --> 00:42:25.280
it's in that timing appropriate that we just don't assume it's that it's Christmas, um, being,

762
00:42:25.280 --> 00:42:31.520
um, being respectful of their, um, their holidays. And then, um, did that answer the question? Then

763
00:42:31.520 --> 00:42:36.640
there was something. Oh, yeah, that's great. Yeah. And then for, obviously for here, I get to, we get

764
00:42:36.640 --> 00:42:42.640
to give it to hand, hand deliver, uh, on Christmas. So yeah, lots of ways to do it. And there's some

765
00:42:42.640 --> 00:42:48.240
really cool, um, someone asked about gift baskets. Yes. There's some really cool gift basket

766
00:42:48.240 --> 00:42:55.200
delivery, um, companies. There's a couple that I use in the States for all of our, um, for our

767
00:42:55.200 --> 00:43:00.240
properties down there. So I can, um, well, you guys are in the breakout room. I will get the

768
00:43:00.240 --> 00:43:04.480
names and I'll throw them in the chat. So there we go. Yeah. Okay. Well, hopefully you guys have

769
00:43:04.480 --> 00:43:08.720
been writing for this period of time. We'll send them into the breakout room for another five to

770
00:43:08.800 --> 00:43:17.840
seven minutes, Joe, and they can discuss it. Okay. One second here.

771
00:43:21.440 --> 00:43:24.960
Okay. You should all see a prompt to join the room. We'll see everybody shortly.

772
00:43:26.000 --> 00:43:29.280
And if you don't have a tenant, write a letter to somebody in your,

773
00:43:29.280 --> 00:43:32.400
on your team that you're grateful for.

774
00:44:02.400 --> 00:44:04.720
My hand and elbow as we're doing this.

775
00:44:08.880 --> 00:44:14.480
We've still got, uh, Edgar with Edgar with this, and I don't know who TW is.

776
00:44:15.280 --> 00:44:21.280
No, I think Edgar found the prompt, but I don't know if TW has or not.

777
00:44:22.000 --> 00:44:22.720
T-dubs.

778
00:44:36.080 --> 00:44:42.480
I hate how time flies. We're like almost done. Makes me sad. Every time I'm like, wait,

779
00:44:42.480 --> 00:44:45.120
we just got started. I know.

780
00:44:45.760 --> 00:44:49.760
And I was worried. I, and I was worried it was going to be too short, Wendy. This is what I mean,

781
00:44:49.760 --> 00:44:55.200
when we were talking about it. It's just, yeah, never, never all of a sudden we're overtime,

782
00:44:55.200 --> 00:44:56.960
you know, never worried.

783
00:45:00.000 --> 00:45:04.280
It's, we always can, we can always, always fill the space.

784
00:45:04.800 --> 00:45:05.120
Yeah.

785
00:45:05.320 --> 00:45:05.840
Yeah.

786
00:45:05.940 --> 00:45:10.040
And you know what too, with our community for the most part, right.

787
00:45:10.040 --> 00:45:12.160
Like for Wednesdays anyways, I don't think there's a lot of

788
00:45:12.160 --> 00:45:13.000
meetups that happen.

789
00:45:13.000 --> 00:45:14.040
There are a few, right?

790
00:45:14.040 --> 00:45:16.200
Like I noticed that some people do have to leave because they

791
00:45:16.200 --> 00:45:19.240
have something at eight o'clock, but for the most part, like the

792
00:45:19.240 --> 00:45:24.200
community will stay as long as we continue to talk, stay and hang out.

793
00:45:24.240 --> 00:45:24.620
Right.

794
00:45:24.640 --> 00:45:27.880
So did you notice how many people were in?

795
00:45:27.880 --> 00:45:32.960
I didn't see 30, uh, the peak, the peak was 36, but right now I think

796
00:45:32.960 --> 00:45:35.000
we're at 32 or something like that.

797
00:45:38.040 --> 00:45:38.400
Yep.

798
00:45:38.680 --> 00:45:38.960
Okay.

799
00:45:38.960 --> 00:45:42.200
So I have the toolkit, which I think I'll put in at the end and

800
00:45:42.200 --> 00:45:43.800
then I have a survey link as well.

801
00:45:44.760 --> 00:45:49.800
Oh, I'm going to get the, um, Oh, Mike's Mike's been answering

802
00:45:49.800 --> 00:45:50.480
all my questions.

803
00:45:50.480 --> 00:45:51.000
Hilarious.

804
00:45:51.080 --> 00:45:51.600
Yes.

805
00:45:51.640 --> 00:45:52.140
Yeah.

806
00:45:53.560 --> 00:45:55.680
And it's funny cause you guys answers are all in sync.

807
00:45:57.880 --> 00:46:00.680
Um, how long do you want to keep them in there for?

808
00:46:02.560 --> 00:46:07.280
Um, I don't think they're doing their letter.

809
00:46:07.320 --> 00:46:11.280
I think I can hear Mike in his, in his breakout room in the kitchen

810
00:46:11.280 --> 00:46:15.480
and he's chit-chatting about probably talking, but that's what they do.

811
00:46:16.080 --> 00:46:17.680
Um, that's fine.

812
00:46:18.080 --> 00:46:20.720
How much time do you guys want to wrap maybe 10 minutes?

813
00:46:20.960 --> 00:46:21.460
Yeah.

814
00:46:21.800 --> 00:46:24.240
Now that'll give them another three minutes, unless you feel

815
00:46:24.240 --> 00:46:25.360
like they should have more time.

816
00:46:26.080 --> 00:46:26.580
No.

817
00:46:28.080 --> 00:46:28.360
Yeah.

818
00:46:28.360 --> 00:46:29.080
Like, I don't know.

819
00:46:30.120 --> 00:46:30.520
Yeah.

820
00:46:30.560 --> 00:46:31.480
10 minutes with that.

821
00:46:31.480 --> 00:46:34.560
Let some people share and then we'll, you can go through the calendar.

822
00:46:36.040 --> 00:46:36.360
Okay.

823
00:46:36.360 --> 00:46:41.080
I'm going to drop that other, the, the two other companies for gift baskets.

824
00:46:41.080 --> 00:46:41.680
I'll be right back.

825
00:46:41.840 --> 00:46:42.340
Yeah.

826
00:46:48.480 --> 00:46:48.960
That's funny.

827
00:46:48.960 --> 00:46:50.280
I can hear Mike chatting too.

828
00:46:50.720 --> 00:46:51.400
He's laughing.

829
00:46:51.560 --> 00:46:52.320
He's having fun.

830
00:46:57.880 --> 00:46:58.900
Thank you.

831
00:47:27.880 --> 00:47:44.880
Yeah, they're just talking about gift ideas they're not nobody's writing a letter so.

832
00:47:44.880 --> 00:47:51.880
In fact, somebody just said they, they don't even have tenants yet so.

833
00:47:52.880 --> 00:48:05.880
Well, here's the interesting thing about property management when it's taught. It's so practical that it's so empowering, and people get so excited because they're like I never even thought about that and they just run with that right so they're like, forget

834
00:48:05.880 --> 00:48:24.880
more strategies, you know, so I'm like not surprised if that's great. I love it because I felt the same way I think when we realized it was like, I remember, Michael saying from stage, don't be, don't be a shitty landlord like be a great land.

835
00:48:25.880 --> 00:48:38.880
Stand out from the rest, literally, and I was like how hard was that you know like it's not hard to do. And it's so funny because like you were saying about cleaning the dish thing, you're doing that, and like it's a twofold benefit, your, your tenants think you're

836
00:48:38.880 --> 00:48:43.880
an amazing landlord but you're just like, I don't want to buy another one of these.

837
00:48:43.880 --> 00:48:52.880
And it was a double win. That's right. Yeah. I felt the same way when I don't know if it was Ray, or if it was Paul's probably right.

838
00:48:52.880 --> 00:48:56.880
But he talked about your maintenance and repair budget.

839
00:48:56.880 --> 00:49:10.880
You know, taking it out in advance which is standard. Okay, but being, but if you wanted to be so daring and you had good tenants you would tell them what that budget is, and let them choose, like what needs to be done because they have a budget for you.

840
00:49:10.880 --> 00:49:18.880
Now they feel like, oh my god, you're the greatest landlord in the world and in the back of your mind you're like, well, it's your money.

841
00:49:18.880 --> 00:49:31.880
Something has to be updated every year so that 25 years from now I'm not updating the whole house. What do you need. Do you know what I'm saying. Want windows. Okay, we're gonna have to save up two or three years or whatever that is, you know, so, but it's your money, you know,

842
00:49:31.880 --> 00:49:37.880
but just the fact that you put them in. Yeah, there's nothing urgent. It's cool. Yeah, sorry, go ahead.

843
00:49:37.880 --> 00:49:47.880
No, I was just gonna say if I put these in the chat now. Is everyone that comes back into the room are they going to see it, or do I know, but I'm going to close the room now it'll give them 60 seconds to come back in.

844
00:49:47.880 --> 00:50:00.880
Okay.

845
00:50:00.000 --> 00:50:07.360
Oh, it's Imenem.

846
00:50:07.360 --> 00:50:11.960
I always see Rosemary in her things and I always want to ask her about her last name

847
00:50:11.960 --> 00:50:16.320
because I keep reading it as M&M but that's not what it is.

848
00:50:16.320 --> 00:50:17.880
Go figure.

849
00:50:17.880 --> 00:50:21.680
Yeah, but sometimes you just gloss a word and you think that's what it says, you know?

850
00:50:21.680 --> 00:50:25.040
So all this time and I finally just read it in still and I'm like, that's not what it

851
00:50:25.040 --> 00:50:26.040
says.

852
00:50:26.040 --> 00:50:27.040
Totally different.

853
00:50:27.040 --> 00:50:28.040
All right.

854
00:50:28.040 --> 00:50:43.080
I can hear Mike too and he's like, okay, quickly, because you can see the time we're going down

855
00:50:43.080 --> 00:50:44.080
15 seconds.

856
00:50:44.080 --> 00:50:45.080
Yeah.

857
00:50:45.080 --> 00:50:46.080
Quickly.

858
00:50:46.080 --> 00:50:47.080
Let's write the letter.

859
00:50:47.080 --> 00:50:48.080
I've got a sample.

860
00:50:48.080 --> 00:50:55.080
We're back.

861
00:50:55.080 --> 00:51:03.080
We're back.

862
00:51:03.080 --> 00:51:22.080
Okay, I think that's everybody.

863
00:51:22.080 --> 00:51:23.080
Awesome.

864
00:51:23.080 --> 00:51:24.080
Yeah.

865
00:51:24.080 --> 00:51:32.080
Does anyone have one they want to share?

866
00:51:32.080 --> 00:51:33.080
Anyone?

867
00:51:33.080 --> 00:51:35.480
Yeah, I did.

868
00:51:35.480 --> 00:51:39.320
I don't know if everyone wrote a letter of gratitude or did everyone just have a good

869
00:51:39.320 --> 00:51:43.600
chin wag about the things that they do with their, yeah, that's awesome.

870
00:51:43.600 --> 00:51:44.600
That's okay too.

871
00:51:44.600 --> 00:51:47.120
Did anyone want to share what they do?

872
00:51:47.120 --> 00:51:48.120
Go ahead.

873
00:51:48.120 --> 00:51:51.880
I have April and I have Joe, both with hands up.

874
00:51:51.880 --> 00:51:52.880
Okay.

875
00:51:52.880 --> 00:51:53.880
Sure.

876
00:51:53.880 --> 00:51:54.880
I'll go quick.

877
00:51:54.880 --> 00:51:59.600
I just wrote, as this year draws to an end, we want to let you know, we really appreciate

878
00:51:59.600 --> 00:52:04.960
you contributing to continuing to live in our rental and keeping up to date with your

879
00:52:04.960 --> 00:52:07.520
rent and keeping our place well kept.

880
00:52:07.520 --> 00:52:08.520
Very good.

881
00:52:08.520 --> 00:52:09.520
Simple.

882
00:52:09.520 --> 00:52:10.960
And just even like sort of happy year end.

883
00:52:10.960 --> 00:52:16.120
So it could either be for Christmas or for, I figured we'd go for just the year end.

884
00:52:17.120 --> 00:52:18.680
I like it.

885
00:52:18.680 --> 00:52:23.120
So, and keeping with, April to keep it simple, I'm in the student world.

886
00:52:23.120 --> 00:52:26.360
So it's a whole different story.

887
00:52:26.360 --> 00:52:30.760
For my students, I started out with the whole thing of keeping it very, like, it's got to

888
00:52:30.760 --> 00:52:31.760
be like home.

889
00:52:31.760 --> 00:52:37.040
So I show up there and experience has told me I go up just like this week in Christmas

890
00:52:37.040 --> 00:52:42.720
and I bring in a tray of sandwiches and veggies and talk to all the students one-on-one before

891
00:52:42.720 --> 00:52:44.440
they head home for Christmas.

892
00:52:44.760 --> 00:52:51.920
It has proved to be absolutely really powerful with the parents and with the students wanting

893
00:52:51.920 --> 00:52:52.920
to stay.

894
00:52:52.920 --> 00:52:54.440
I get kudos.

895
00:52:54.440 --> 00:53:00.760
And when I go and put references on my stuff for looking for new students and I put references

896
00:53:00.760 --> 00:53:03.240
available, that's where it pays off.

897
00:53:03.240 --> 00:53:08.320
So just that's where it goes, but it's one-on-one with them in person for me, but it's a different

898
00:53:08.320 --> 00:53:11.200
story than long-term tenants in a big building.

899
00:53:11.200 --> 00:53:12.200
Excellent.

900
00:53:12.200 --> 00:53:13.200
Pedro.

901
00:53:13.360 --> 00:53:16.520
That's a great example for anybody that wants to get into student rentals, that's like the

902
00:53:16.520 --> 00:53:17.520
extra mile.

903
00:53:17.520 --> 00:53:18.520
Do you know what I mean?

904
00:53:18.520 --> 00:53:19.520
Yeah.

905
00:53:19.520 --> 00:53:20.520
Because that's huge.

906
00:53:20.520 --> 00:53:21.520
Where are your rentals, Joe?

907
00:53:21.520 --> 00:53:23.520
Your student rentals?

908
00:53:23.520 --> 00:53:26.520
They're all Queen's University in Kingston, Ontario.

909
00:53:26.520 --> 00:53:27.520
Good.

910
00:53:27.520 --> 00:53:30.520
Pedro, you have your hand up?

911
00:53:30.520 --> 00:53:31.520
Pedro, go ahead.

912
00:53:31.520 --> 00:53:32.520
Yes.

913
00:53:32.520 --> 00:53:36.520
Well, I went into AI and they had a nice letter for me written up, so.

914
00:53:36.520 --> 00:53:37.520
Very good.

915
00:53:37.520 --> 00:53:38.520
Yeah.

916
00:53:38.520 --> 00:53:41.320
Might as well use it as their right to use.

917
00:53:41.440 --> 00:53:45.400
So it gave me their tenant, the name.

918
00:53:45.400 --> 00:53:49.600
As the holiday season approaches, I wanted to take a moment to express my gratitude for

919
00:53:49.600 --> 00:53:51.640
being such wonderful tenants this year.

920
00:53:51.640 --> 00:53:56.520
It's been a pleasure having you on the property and I truly appreciate how well you've taken

921
00:53:56.520 --> 00:53:57.520
care of the space.

922
00:53:57.520 --> 00:54:02.560
I hope this Christmas brings you joy, peace, and some well-deserved time to relax.

923
00:54:02.560 --> 00:54:06.360
May the new year bring you good health, happiness, and success.

924
00:54:06.360 --> 00:54:10.100
Please don't hesitate to reach out if you need anything during the holidays.

925
00:54:10.100 --> 00:54:13.380
I'm here to assist with anything you might need.

926
00:54:13.380 --> 00:54:18.020
Wishing you and your loved ones a very merry Christmas and a happy new year.

927
00:54:18.020 --> 00:54:19.020
Very nice.

928
00:54:19.020 --> 00:54:20.020
Thanks.

929
00:54:20.020 --> 00:54:21.020
I love that.

930
00:54:21.020 --> 00:54:22.020
Just remember to take out the long dashes, right, Wendy?

931
00:54:22.020 --> 00:54:23.020
That's right.

932
00:54:23.020 --> 00:54:24.020
Oh, yeah.

933
00:54:24.020 --> 00:54:25.020
Oh, yeah.

934
00:54:25.020 --> 00:54:26.020
Take out the M dashes.

935
00:54:26.020 --> 00:54:29.180
And if you notice, AI writes everything in threes, right?

936
00:54:29.180 --> 00:54:32.060
So it's like, you know, this and this and this.

937
00:54:32.060 --> 00:54:35.340
Like their sentences, everything is a something, something, and a something.

938
00:54:35.340 --> 00:54:36.340
So, you know.

939
00:54:36.340 --> 00:54:37.340
Yep.

940
00:54:37.340 --> 00:54:38.340
Massage it a bit.

941
00:54:38.340 --> 00:54:39.340
Yep.

942
00:54:39.580 --> 00:54:41.140
Long dashes, for sure.

943
00:54:41.140 --> 00:54:48.900
And there's also, there's a couple of softwares now that you can actually run your AI through

944
00:54:48.900 --> 00:54:55.140
that they, you put it in and it removes all of the coding that actually, you know, recognizes

945
00:54:55.140 --> 00:54:56.140
it as AI.

946
00:54:56.140 --> 00:55:00.060
So, so you can do that too, because the, we're, we're

947
00:55:00.000 --> 00:55:06.520
We're all getting very savvy and smart to immediately be able to pick an AI

948
00:55:06.520 --> 00:55:08.760
generated email out.

949
00:55:08.760 --> 00:55:10.280
Yeah, correct, correct.

950
00:55:10.360 --> 00:55:10.680
Wow.

951
00:55:10.760 --> 00:55:11.040
Wow.

952
00:55:11.040 --> 00:55:15.760
That was less personal than I hoped, but, um, yeah, so whatever.

953
00:55:15.760 --> 00:55:15.880
Yeah.

954
00:55:15.880 --> 00:55:18.440
We would modify it a little bit, you know, change some of the wording too.

955
00:55:18.440 --> 00:55:22.880
I, that's what I, we spoke about, you know, maybe eliminating some of the

956
00:55:22.880 --> 00:55:25.800
things and, and just kind of make it, make it short and brief.

957
00:55:26.640 --> 00:55:27.040
Amazing.

958
00:55:27.880 --> 00:55:33.560
I'm going to, oh, I popped in the chat, uh, the, the three places that we, um,

959
00:55:33.560 --> 00:55:37.120
get our gift baskets from, um, for tenants.

960
00:55:37.120 --> 00:55:43.120
And I'm, um, I'm also going to just go back to sharing a slide.

961
00:55:43.120 --> 00:55:46.360
Cause I think you had, you guys had something for the calendar

962
00:55:46.360 --> 00:55:47.280
you wanted to share, right?

963
00:55:47.280 --> 00:55:49.160
Well, we will, but yeah, Haley, you got your hand up.

964
00:55:49.160 --> 00:55:49.560
Go ahead.

965
00:55:49.800 --> 00:55:50.120
Oh yeah.

966
00:55:51.160 --> 00:55:51.360
Oh yeah.

967
00:55:51.360 --> 00:55:54.720
I'm just going to mention, um, not related to the end of the year, but

968
00:55:54.720 --> 00:55:58.360
just for tenant renewals, I've given them, like, as I messaged them to say,

969
00:55:58.360 --> 00:56:00.240
Hey, do you want to renew for the year?

970
00:56:00.440 --> 00:56:02.200
Um, I'm going to, you know, regardless of your decision, I'm

971
00:56:02.200 --> 00:56:03.720
going to send you a $50 gift card.

972
00:56:04.280 --> 00:56:06.880
And so far I'm not bad in a hundred percent.

973
00:56:06.880 --> 00:56:08.040
So that is good.

974
00:56:08.560 --> 00:56:11.160
Um, two for two on retention on it.

975
00:56:11.160 --> 00:56:14.320
So the one set of it's three guys that live in a place.

976
00:56:14.320 --> 00:56:17.560
And so I got them like a Safeway gift card so they can go get some stuff

977
00:56:17.560 --> 00:56:19.200
for the barbecue in the summertime.

978
00:56:19.480 --> 00:56:22.360
Um, the other guy, I'm like, I'll give you an Amazon card if you use that.

979
00:56:22.360 --> 00:56:24.400
And he's like, ah, I'd rather X-Box cards.

980
00:56:24.400 --> 00:56:26.360
So I did that instead, like easy.

981
00:56:26.640 --> 00:56:30.720
Um, so, um, I just do it online and just have it emailed to

982
00:56:30.720 --> 00:56:31.960
them. It's super easy to do.

983
00:56:31.960 --> 00:56:32.640
So yeah.

984
00:56:32.880 --> 00:56:37.160
Haley, you do that just as their, their lease is coming up so that

985
00:56:37.160 --> 00:56:38.920
you hopefully get a renewal.

986
00:56:38.960 --> 00:56:39.240
Yeah.

987
00:56:39.640 --> 00:56:41.720
So I'm in Alberta, so they're fixed term leases.

988
00:56:42.040 --> 00:56:44.520
Um, so I reach out to them about 60 days before the end of it.

989
00:56:44.520 --> 00:56:48.160
If it's a tenant I want to keep, um, and, uh, just say, Hey, like,

990
00:56:48.600 --> 00:56:50.160
looking to understand your intentions.

991
00:56:50.160 --> 00:56:51.920
I've enjoyed having you here sort of thing.

992
00:56:51.960 --> 00:56:53.720
Um, you know, here's a couple of options.

993
00:56:54.000 --> 00:56:56.480
And, uh, yeah, so far they've been yes, yeses.

994
00:56:56.480 --> 00:56:57.000
So that's good.

995
00:56:57.600 --> 00:56:58.080
Awesome.

996
00:56:58.800 --> 00:56:59.360
Love that.

997
00:57:00.840 --> 00:57:02.760
That is a great, great tip.

998
00:57:02.880 --> 00:57:03.360
Okay.

999
00:57:03.920 --> 00:57:06.000
Um, I like to add something.

1000
00:57:07.040 --> 00:57:15.400
This is very, must be very, um, uh, usual in Canada, but in the United

1001
00:57:15.400 --> 00:57:16.880
States, I've never seen this.

1002
00:57:17.360 --> 00:57:21.880
I mean, I've only been in the States for three years, but I mean, I had a

1003
00:57:21.960 --> 00:57:26.440
landlord for three years and at the end we had, you know, a

1004
00:57:26.440 --> 00:57:28.360
disagreement and decided to move out.

1005
00:57:28.800 --> 00:57:35.080
So no, no, no, this type of appreciation is not shown.

1006
00:57:35.440 --> 00:57:41.360
And, and I don't know my colleagues from, I mean, classmates from the

1007
00:57:41.360 --> 00:57:44.200
United States, I think they have the same experience.

1008
00:57:44.760 --> 00:57:45.120
Yeah.

1009
00:57:45.800 --> 00:57:46.200
Yeah.

1010
00:57:46.200 --> 00:57:55.520
I, I can say I've been living here for 23 years and, uh, not most of the time,

1011
00:57:55.560 --> 00:58:00.800
like most of the time owning versus renting, but whenever I had the renting

1012
00:58:01.120 --> 00:58:06.240
experience, I didn't have this experience, but I, I feel it's, it's a great.

1013
00:58:06.880 --> 00:58:08.000
It's a great approach.

1014
00:58:08.800 --> 00:58:10.960
That's why we're going to stand out from the crowd.

1015
00:58:10.960 --> 00:58:15.320
Cause obviously you're in Maria, you have experiences where they, you know,

1016
00:58:15.320 --> 00:58:17.840
the masses are doing everything else.

1017
00:58:17.840 --> 00:58:18.200
Right.

1018
00:58:18.200 --> 00:58:21.040
And we want to, we want to be not them.

1019
00:58:21.040 --> 00:58:23.440
We want to be the 1% that's awesome.

1020
00:58:23.440 --> 00:58:28.600
So, um, and, uh, and yeah, so that's, you know, that's what we teach in the

1021
00:58:28.600 --> 00:58:32.280
community, in the Keyspire community is really, you know, stand out from the

1022
00:58:32.280 --> 00:58:37.280
crowd in, in every way, you know, with your JV partners, with your tenants,

1023
00:58:37.560 --> 00:58:39.720
uh, with your team, all of those things.

1024
00:58:39.720 --> 00:58:42.160
The communication is key and relationships are key.

1025
00:58:42.160 --> 00:58:44.960
So, um, so, but thank you for pointing that out.

1026
00:58:44.960 --> 00:58:50.320
We appreciate the, um, you know, your experience because that, that, that

1027
00:58:50.320 --> 00:58:55.160
makes us feel, you know, better that we're reinforcing, we're teaching.

1028
00:58:56.080 --> 00:58:56.440
Yeah.

1029
00:58:57.680 --> 00:58:58.320
Go ahead, Mike.

1030
00:59:01.160 --> 00:59:07.960
Uh, I mentioned to our group that, uh, in our building in Indianapolis, uh,

1031
00:59:08.040 --> 00:59:14.840
during COVID we instructed our, um, property management company to deliver

1032
00:59:14.840 --> 00:59:17.920
gift cards, target gift cards to all of our tenants.

1033
00:59:17.960 --> 00:59:23.120
Um, so as you know, a lot of, uh, people were out of work or, or whatnot.

1034
00:59:23.480 --> 00:59:29.240
Um, we tried to show, you know, just some humanity and understanding

1035
00:59:29.600 --> 00:59:35.200
and proof of concept was that all of our tenants paid their rent on time.

1036
00:59:35.640 --> 00:59:38.600
So, uh, you know, it, it doesn't need to be much.

1037
00:59:38.600 --> 00:59:43.360
It was like gift cards for 25 bucks each, but, um, it showed

1038
00:59:43.360 --> 00:59:45.280
that we, we were thinking of them.

1039
00:59:45.440 --> 00:59:48.000
So good response.

1040
00:59:49.480 --> 00:59:49.840
Awesome.

1041
00:59:50.840 --> 00:59:51.560
Great story, Mike.

1042
00:59:51.600 --> 00:59:52.320
Thanks for sharing.

1043
00:59:53.920 --> 00:59:54.480
Okay.

1044
00:59:54.480 --> 00:59:59.880
We have, um, everything will be uploaded in, uh,

1045
01:00:00.000 --> 01:00:03.360
Connect, we have, we're just gonna share the screen,

1046
01:00:03.360 --> 01:00:06.160
I'll show you what we have for the tool

1047
01:00:06.160 --> 01:00:10.700
and it is a combination, well, okay, first we'll do the,

1048
01:00:10.700 --> 01:00:13.840
actually, is the tool back one slide, probably?

1049
01:00:13.840 --> 01:00:14.960
Oh, yes, yeah.

1050
01:00:14.960 --> 01:00:17.080
Yes, and then put the tool in the chat as well.

1051
01:00:17.080 --> 01:00:21.200
There we go, tenant says your client toolkit,

1052
01:00:21.200 --> 01:00:24.160
some sample tenant messages, holiday safety checklists,

1053
01:00:24.160 --> 01:00:27.080
and a quick tenant appreciation ideas.

1054
01:00:27.120 --> 01:00:29.120
So all on one page,

1055
01:00:29.120 --> 01:00:32.000
I love when Richard gets it on the one page.

1056
01:00:32.000 --> 01:00:35.920
And next, coming up in December,

1057
01:00:35.920 --> 01:00:39.480
we have a few things, weekly win,

1058
01:00:39.480 --> 01:00:40.560
which was already this week,

1059
01:00:40.560 --> 01:00:43.720
we have the weekly win coming Monday, December 8th,

1060
01:00:43.720 --> 01:00:46.040
and the last one, December 15th,

1061
01:00:46.040 --> 01:00:48.580
and hold the phones,

1062
01:00:48.580 --> 01:00:50.280
biannual group coaching session

1063
01:00:50.280 --> 01:00:54.920
with Michael and Scott, 7 p.m. Eastern Standard Time

1064
01:00:54.920 --> 01:00:57.960
on Wednesday, December 10th.

1065
01:00:57.960 --> 01:01:00.560
That is not, is that next?

1066
01:01:00.560 --> 01:01:01.400
That's next week.

1067
01:01:01.400 --> 01:01:02.240
Yeah, next Wednesday.

1068
01:01:02.240 --> 01:01:03.920
It is next Wednesday.

1069
01:01:03.920 --> 01:01:04.920
Wow.

1070
01:01:04.920 --> 01:01:05.760
Yep.

1071
01:01:05.760 --> 01:01:07.080
Just doesn't sound like it would be right

1072
01:01:07.080 --> 01:01:07.900
to say December 10th.

1073
01:01:07.900 --> 01:01:08.740
Time is fine.

1074
01:01:08.740 --> 01:01:11.740
Yep, so that's next Wednesday.

1075
01:01:11.740 --> 01:01:12.960
That'll be a good one.

1076
01:01:12.960 --> 01:01:14.660
So make sure you're there for it.

1077
01:01:16.040 --> 01:01:19.100
And we have one more slide.

1078
01:01:21.760 --> 01:01:23.640
Just a reminder for the monthly,

1079
01:01:23.640 --> 01:01:25.320
or the weekly win sessions.

1080
01:01:26.400 --> 01:01:28.280
Yeah, good stuff.

1081
01:01:28.280 --> 01:01:29.120
Brandon.

1082
01:01:31.000 --> 01:01:33.920
Just wondering if there's any plan

1083
01:01:33.920 --> 01:01:38.720
for releasing the recording from Saturday's event.

1084
01:01:38.720 --> 01:01:40.800
Is that in the works?

1085
01:01:42.580 --> 01:01:45.120
I don't know.

1086
01:01:45.120 --> 01:01:47.840
I'm unsure.

1087
01:01:47.840 --> 01:01:49.000
Get back to you.

1088
01:01:49.000 --> 01:01:50.800
Yes, we know it was recorded,

1089
01:01:50.800 --> 01:01:53.220
and we know that if you were in attendance,

1090
01:01:53.840 --> 01:01:55.820
or if you missed it, it will be released, yeah.

1091
01:01:55.820 --> 01:01:57.780
Oh, I don't know timing, sorry.

1092
01:01:57.780 --> 01:01:59.740
Yeah, and we don't know if it'll be the full day,

1093
01:01:59.740 --> 01:02:01.860
but some of the sessions have been recorded, yeah.

1094
01:02:01.860 --> 01:02:03.220
Now that I say this,

1095
01:02:03.220 --> 01:02:06.000
I remember a conversation with Richard saying,

1096
01:02:06.000 --> 01:02:08.820
don't necessarily expect to have it

1097
01:02:08.820 --> 01:02:10.540
before the end of December.

1098
01:02:10.540 --> 01:02:12.740
But if you do, bonus.

1099
01:02:12.740 --> 01:02:13.580
Okay.

1100
01:02:13.580 --> 01:02:14.400
I remember that conversation.

1101
01:02:14.400 --> 01:02:19.400
Yeah, it'd just be great to go back over the things,

1102
01:02:19.420 --> 01:02:20.660
because there's so much.

1103
01:02:20.700 --> 01:02:22.580
Even if you were there,

1104
01:02:22.580 --> 01:02:25.380
you had to be able to go back over it, so.

1105
01:02:25.380 --> 01:02:26.540
Yeah, yeah.

1106
01:02:28.100 --> 01:02:30.700
Yeah, even if it's to see Sasha get hot and bothered,

1107
01:02:30.700 --> 01:02:32.220
that was the highlight of mine.

1108
01:02:32.220 --> 01:02:34.820
He was taking it quite personally.

1109
01:02:34.820 --> 01:02:35.660
Oh, yeah.

1110
01:02:37.060 --> 01:02:38.160
Dealing with the city.

1111
01:02:40.280 --> 01:02:41.120
Anyways.

1112
01:02:42.060 --> 01:02:43.100
Okay, this was great.

1113
01:02:43.100 --> 01:02:44.520
Wendy, thank you so much.

1114
01:02:44.520 --> 01:02:49.520
Jo, I think you got to put the link for the-

1115
01:02:49.960 --> 01:02:50.920
The survey's in there.

1116
01:02:50.920 --> 01:02:51.760
The survey.

1117
01:02:51.760 --> 01:02:54.160
Yep, survey link is in there, tool is in there.

1118
01:02:54.160 --> 01:02:55.880
Reach out to us for anything and everything,

1119
01:02:55.880 --> 01:02:56.880
often and always.

1120
01:02:56.880 --> 01:03:00.360
Congrats again for making it to your monthly mastery.

1121
01:03:00.360 --> 01:03:03.840
I hope that you're taking away great value

1122
01:03:03.840 --> 01:03:05.040
from this session,

1123
01:03:05.040 --> 01:03:07.920
and that it will impact the way that you landlord

1124
01:03:07.920 --> 01:03:09.680
moving forward, if not already.

1125
01:03:09.680 --> 01:03:10.520
Last question.

1126
01:03:10.520 --> 01:03:12.280
How many dogs can you fit under your desk

1127
01:03:12.280 --> 01:03:14.120
during a monthly mastery?

1128
01:03:14.120 --> 01:03:15.640
The answer is three.

1129
01:03:15.640 --> 01:03:16.480
Three is-

1130
01:03:16.480 --> 01:03:17.320
Oh, Jason.

1131
01:03:17.320 --> 01:03:18.360
Ridiculous.

1132
01:03:18.360 --> 01:03:19.440
You have three dogs?

1133
01:03:20.280 --> 01:03:21.120
Not small dogs.

1134
01:03:21.120 --> 01:03:24.080
This is 50 to 60 pound dogs that are all under my desk,

1135
01:03:24.080 --> 01:03:25.520
vying for my attention.

1136
01:03:25.520 --> 01:03:26.600
Oh, very cute.

1137
01:03:27.960 --> 01:03:28.800
All right.

1138
01:03:28.800 --> 01:03:29.640
Jo says two.

1139
01:03:29.640 --> 01:03:32.360
Jo's got two.

1140
01:03:32.360 --> 01:03:34.120
Oh, they're behind Jo.

1141
01:03:34.120 --> 01:03:35.640
I can see them behind Jo.

1142
01:03:35.640 --> 01:03:38.360
Next time we'll have to have a show your dogs session.

1143
01:03:38.360 --> 01:03:39.200
Seriously?

1144
01:03:39.200 --> 01:03:40.240
Yeah.

1145
01:03:40.240 --> 01:03:41.560
That'd be fun.

1146
01:03:41.560 --> 01:03:42.620
All right, everyone.

1147
01:03:44.180 --> 01:03:45.020
Thank you.

1148
01:03:45.020 --> 01:03:47.240
And if we don't hear,

1149
01:03:48.120 --> 01:03:50.200
happy holidays, Merry Christmas to all.

1150
01:03:50.200 --> 01:03:51.040
Yes.

1151
01:03:51.040 --> 01:03:51.880
Nice to see everybody.

1152
01:03:51.880 --> 01:03:52.700
Take care, all.

1153
01:03:52.700 --> 01:03:53.540
Take care.

1154
01:03:53.540 --> 01:03:54.680
Bye, guys.

1155
01:03:54.680 --> 01:03:55.520
Thanks.