Put to
you.
What this reception committee Joey.
Funny Or yes but
that news voice plays off like stick it up you place the suspect paper
and all you want to have a mind to it came this morning.
I was going to phone with the president. I thought of the phone.
This is aren't you. Moment ago it was just another Friday after the.
Congratulations. You have become seventy six.
Premature in.
The record.
Which.
You're really going to hear.
Of.
He.
He
never got on I want to thank you for being
with him
he
has
he.
Probably he has.
Speaking of directors are here today.
Over three mighty fine art.
Is
that so he just pulled the right might be another one of those
Bannister job playing games with the customers record.
Well I'm terribly sorry.
I don't think it's anything serious.
Said my service man I'll first thing in the morning.
We're about to close one.
Right away. The guy's pretty unhappy.
That's makes two of us.
Factory going to get on the ball
when I'm going to get a fright.
I should have been called effect.
Later.
Well.
YOU ME HE
HE HE
HE HE.
I'm going to drive over the little guys exactly what they can do with our
job. Yeah well I can't wait till morning. Let's talk my ruin my you think.
Now I'm going to ruin that you're getting home
or why don't
you have some homework to do
about this.
There is nothing you can do in the city is not just sit
down and talk yourself and I'll get you that cup of coffee
and if you're not going to stop
when I open up my warning enough I don't get really.
Oh well if you will do you room.
Well this is no time to bother you.
Broke.
Can I make or doesn't work either buy another one.
Maybe tomorrow. You know what I'm going to do.
I'm going to write a letter to the three. No I mean the high five.
Don't talk right.
I'm going to tell them I'm going to pass the word on the everyone I see I'm going
to come up their goal is a lot of business.
Get out here tomorrow morning do the job right. I'm going to have.
Don't tell them
and I finished off by telling them
that I hope they lose so much business the leader have to improve their product
or they'll be in serious trouble.
After all the only real job security is yours on the books for the thing you may
say as I blame you for getting upset like the latest Monday I'm going down.
I'm going to mail it registered special delivery of the president will have
yourself working just as good as new.
One day old of what I mean is it will be in perfect shape.
Just a small part of this registry last night you played with we're going to do
this morning. You came out and nothing happened.
Like I told you we don't happen to have that particular five star
but we'll get one Monday and we'll have it fixed.
Just as good as we'll have a six month. So what's going to go wrong with the next.
Mr WALKER. Maybe one set of one hundred has a few bugs so while I got that one
that makes me feel much better look I'll be the first to admit
that we have had a little trouble with that
but only recently we do have a lot of satisfied Bannister owners Yeah well you got
one. I'm satisfied owner standing right here.
Maybe I'm just one little guy
but you multiply me by all the other little guys I multiply all of us by all the
guys we talk to
and brother you've got some pretty unhappy guys that's just what we don't want you.
Why can't they put out something dependable. If I knew the answer viable.
I'd be writing a letter to the factory myself.
How's it going is one of those days
and one of those weekend slippers
in the back yet.
I'm sorry they just don't make things the way they used.
Why are you telling me what I say the magic words last night I got a high five.
Bannister the last model seventy six fourteen being Charlie man I
was before that thing. Hi Fi.
Hi Fi Africa let me tell you there isn't nothing that I haven't done wrong with
that stuff so far.
And I'd advise anybody else to stay clear of about a third to see
these clippers
and you know where three the others all come the funny thing they both
cost about the same. Make the guys think. Now here's two companies.
Personally I think one couple puts out a good clip for people wanting sales
or a mean steady work for the guys in the fact Right right.
The other company didn't do it. Sales fell that meant cutting their schedule.
Less work. Right right.
Joe don't have a lot of guys found themselves laid off thought they were working
for a growing company come to find out it was drinking then to get bigger.
It's a fine clear out of business closed the door.
Pretty hard to believe that a big company can go broke it happened.
I could list you off a lot of brand names
that were big ones small potatoes now a lot of them gone clean out of business
might have been other reasons too.
But one of the biggest was poor quality and you can't tell me different.
How money is supposed I'd stay in business if my customers weren't satisfied.
Why is it a barber never comb your hair the way your wants.
Jack. Allen Jack what's this about you not coming to the poker game.
I'm babysitting and I blame my folks coming over for a barbecue tomorrow night
and I want to do a Saturday night thing for you here.
You don't want me to mail the letter. Absolutely.
I mail on
that Monday registered mail over get the steak to
a cauldron.
I didn't know I needed permission.
You know you were waiting for a new record player
but I know you're buying Bannister seeing the ad spending here getting online so
let me give you the phone number of a good driver can say I suggest you sacrifice
looks for something a little more dependable to do electrocute the one guy put one
lousy part in the whole thing goes ninety nine guys do the job right. And one guy.
Not only just one guy.
Lots of things figure in engineering bad parts suppliers all kinds of production
pressures lots of things to get those things are just excuses more than anything
else not always course it's easy to fix the blame somewhere else.
When your own work isn't quite up to snuff.
But those can be very real problems make no mistake
but every factory must have about the same problem that something else despite all.
Those pressures there is got to be some key thing.
Not on the look at me for the just what is that. I don't know. ALICE.
Maybe it's the way a guy feels about his work
or it seems to me it doesn't matter whether a guy wears a white collar
or blue ones the way a guy feels shows up in his workout.
Well it might sound corny but it's true you get to see something like that.
Now there is a real question say when. Oh. Sorra.
Regular premium regular of.
Of of
of the gunfire why folks later on the sound of
having him over a barbecue with you.
Of of.
Of.
Of of of.
Then.
Good job to do a good job and like. Why do you keep coming back.
A A A day
or something and then. Well what I mean is my conscience a lot of doubt.
Maybe what I really mean is my I get a kick out of
doing things running the three day
study.
Psst.
We better do something about this far.
I don't have everything else ready on the Start charcoal must be made to decompose
granite. Maybe the starter you are using is no good
or nothing wrong with the start of the guy bought it from the bad seller
the cats now may not have music
but will have to say oh do you want to put the whole neighborhood on fire.
Thanks so much so.
My letter. Joey burned my letter.
The papers.
I worked all weekend on this. Too bad.
Maybe maybe I could just copy it over again and copy it over. Forget it. Joey.
Yes I can do it over
and say yeah go ahead.
Guy.
Just trying to help off a lot of thought went into the letter high five things sure
must fill up what I've written and start all over.
The times when I was just plain mad at first
but then I settled on a job that's a lot of questions questions like.
Thank you care if people get a raw deal.
Don't you want to give a guy is money's worth.
Don't you care how many future customers you lose.
Don't you ever want to sell me another said something like that.
Well I guess that letter at one time or another.
It's been written by a lot of people including me
and I just think guys with something like that
when it comes right down to a third job depend on the quality of the stuff they put
out some can and do
but it's not an easy thing to see I spent over forty years in a shop before I
finally decide to call it quits.
Believe me it's not easy to see how your job fits into the total picture.
I wish I knew what the answer was
that you were telling me about the gas station man.
Earlier today he gets a kick out of doing a good job jar I'd like to thank you.
That make me a better cook. All right. But not everybody loves his work of course.
But everybody could take a little pride in and doing a good job.
I've been doing a good few more from I don't that's the key to craftsmanship
doesn't matter whether you're moving your honor
or designing a rocket to the moon seems to me what you are really saying in your
letter.
Perhaps you didn't put it in quite these words was no matter what job a man has
everybody along the line depends on any you want to have pride and to do it right.
Pride in doing the job right.
That's about four hundred old time craftsman wood it's more than just the key to
craftsmanship. It's a key to a guy's job security to his whole future is.
I want to say.
Thank
you.
Letter. To see. Down to me.
Customer the big brass. He was unhappy with one of our typewriters.
Had some pretty harsh things to say about the type.
Say your job is not dead.