WEBVTT

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All right. So last week, we talked about making things less dumb. And this was based on Elon Musk's

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approach at SpaceX. And it's a five-step approach that's designed to empower your team members to

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stop optimizing things that should not even exist in the first place. That's very empowering because

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it gives us as team members permission to challenge our assumptions, to reduce complexity,

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and to actually just simplify our processes. And so today, this is a fun one. We're going to

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talk about black box modeling. And I'm excited for you to hear Dion chat about this. But it's

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just a way that we learn how to quickly determine the financial viability of a new product or a

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business strategy. So it's going to help cut out some of that emotional thinking that can keep us

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stuck. It's going to bring clarity to our process and help us to make well-informed decisions.

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And just before we dive in, I do have a pro tip for you all today. And it's about being a change

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agent in your business. So I know we've talked about this, but change is inevitable in our lines

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of work. But it's really how we respond to change that determines whether or not we're going to

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thrive within it. So when change comes, we talked about we can either be a critic, a bystander,

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or an advocate. And we want to be advocates in our businesses because we understand that change

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is actually essential. So when change comes, instead of getting knocked down by it, we can

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actually take a moment to reframe. So we can change the way that we think about change. It's

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a little meta there. But it's because great leaders know how to frame change correctly

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and make it part of our culture and our team language. So this week, a small challenge is

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just to take a moment and ask a really simple question, which is, is there anything in my

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workflow that needs to change? Because remember that change is inevitable, but progress is optional.

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That's a quote from Dion. All right. So friendly reminder, this time is for you. And we are

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nearing the end of our 40 weeks together. So be sure to take advantage of the session and the time

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we have. You can engage with emojis, with your reaction buttons, add your questions and comments.

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And those of us on Team Brilliant will keep an eye out on the chat to make sure we get to your

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questions. And with that, if everyone's ready to dive in, Dion, I will hand it to you.

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Excellent, guys. So I don't know how many of you are familiar with the idea of back of the napkin

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calculations. This is sort of an expression. Now, one of the things that people who have to invest

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money are very good at doing, and they call this sort of the, you know, they can cut to the chase

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very quickly and make a decision in under two minutes, whether they want to even take the next

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step and listen to your company, you know. So if you ever had to raise capital,

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have you ever been through that process? So, as you know, my background, my first,

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one of the most intimidating ones was when I had to present to Apex in London. And I was trying to

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get to raise $20 million for my business. And I learned so much through that process. And what I

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realized is what people were doing over time, you know, I was thinking, how did they make a

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decision so quickly, you know, just about my business or whatever. And, and from that, I

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developed this very simple idea called black box modeling, like think of a black box. And I thought,

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what's the simplest possible way to, to quickly determine if something's useful or viable or

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financially, should I invest in this? And if you think about it, you say, well, I'm not a private

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investor or private equity fund manager, but in a way you are, because you're investing in you're

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giving a piece of your life to something, right? You're exchanging your life for something,

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you might as well make it worthwhile. Or maybe you are proposing to, to your, to your boss that

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we should invest in X. And it'd be really helpful if you knew what that was. And if you could do a

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quick back of the napkin calculation, and get everybody excited about what you're doing.

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And of course, you know, people who are that level of finance, you think that

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the higher up you go, and people who, you know, who manage billions of dollars,

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yes, they deal with complexity, but the things that they use to make decisions on

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are actually remarkably simple. They actually use very simple ideas to drive those decisions. And so

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what we want to do is we want to cut through the emotion, we don't want to be caught up in

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emotional appeal to why we should invest in something. And we want to look very quickly and

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say, does this make economic sense? And if it makes economic sense,

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what will it cost us in other ways besides financial? What will it cost us in people's

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being distracted? Or, you know, you know, maybe we'd be dividing up our,

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our customer base, or what are the impacts of doing this?

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and it's very interesting because as we go through that process we often find what's the one knob we

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need to turn to make it work. So this ties up beautifully with what we did last week,

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making things less done. And you remember that step number one, what's step number one in making

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things less done? Everybody remember? What's the first thing you should do? Can you remember?

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Drop in the chat there. I'll wait until someone does and then I'll keep going. One of you will

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remember. Guilbe, we're going to touch on it again in a second, right? Anybody remember step number

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one? We eliminate what we don't need. Okay, step number one though. Challenge assumptions. Assume

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your requirements are wrong. And the higher up the person's requirements are, the higher up,

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more educated they are, more sophisticated, the higher up the old chart they are, you should

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question those requirements even more. Remember, first we do is we question and we go through and

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we say, how do we make this list? And I'll cover that again because like all these things, they

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only can become useful when you find you need them. Any of you right now, let's try to make

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this really useful and practical immediately. Are any of you right now thinking about either

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personally or in the business, doing some new project and you want to know, is it financially

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viable? Maybe you want to get a little, you know, an apartment and you want to do a little Airbnb

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with it. Or maybe, you know, you want to make some additions to your home. Or maybe you want to put a

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tiny house on the back of your yard. I think I know someone who might be able to help with that.

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So whatever you're doing, you know, you're trying, or you're trying to think of, should we

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launch this new product in our company? Should we start a subsidiary? Should we invest in something

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else? And of course, we're not talking here through investments. What we're looking for is

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how to make that quick determination. So here's the concept of black box. A black box, think of

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it as a physical box that you might have in front of you. And the box has got a slot on the one side

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at the top. And that's where we put cash into the box. And then it's got a slot at the bottom

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on the other side. So cash comes in on the one side, goes in on the one side, cash comes out the

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other side. And there's this big handle in the middle, like a crank handle. Remember those old

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car handles used to crank? Yeah. So think of that. That's it. Those are the three moving parts.

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That's all there is. How much cash goes in? Now we don't include debt because that's not your money.

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So what actual cash do we have to put in? Right. And that cash would be, and I'm going to give

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three examples. We're going to really dig into this. I want to explain the concept really quickly

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and then just spend all the time on examples, because I think seeing it may be more useful.

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So this is meant to be like a back of a napkin. This isn't trying to work out. It's going to be

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$3,914.87. It's going to be, oh, it's going to be 3k. We're just looking for the quick high

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level back of napkin number. What's the cash going in? Then the handle, cranking the handle part is

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how hard is it to run this business? Can you crank it every day? So if you're doing ads

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on Facebook to sell a product, you can crank that every hour. I mean, you can really crank

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that thing. Certainly every day you can crank the handle. But if it's something like, you're

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selling, you want to rent something, create an apartment rental or real estate rentals,

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you're cranking the handle probably once a year if they're short-term rentals. So the time period

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it takes to crank that. And then how hard is it to actually crank it? Because the more difficult

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and more complex it is, the more you should run away from it. The simpler it is, the more likely

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it is to succeed. It's interesting that Warren Buffett, this is his primary way of thinking

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about this. As sophisticated as he is, he says, we don't invest in complex businesses.

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We only invest in simple businesses. So they buy, you know, Sears candy and so forth, really

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straightforward businesses. And he never invested in Microsoft for that reason, because he never

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thought he could understand it. But when iPhone became the major thing, he understood a phone,

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even though a phone is complex, the business idea is quite simple. And so then he started

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investing in Apple, but he didn't invest in Apple for the, it's only recently he started doing that

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because his view is, if you don't understand it, don't invest in it. That's a good rule,

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a very good rule. Never invest in something you don't understand.

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understand that's why you never invest

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in your brother-in-law's business

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or any family member's business for that matter.

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Because the chances of you losing that relationship

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because of the two hats issue is going to be,

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you know, it's gonna be strained.

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So how hard is it to crank the handle?

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And then how much cash jumps out the other end?

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Now, when we do this back of napkin calculation,

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what private equity people or investors

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are very good at doing is realizing

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what drives those three things, right?

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So putting cash in, that's straightforward,

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or the actual cash that you have to put in.

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So let's say I have to put in $100

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and I can crank the handle once a month.

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And what comes out the other end,

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after I've done all the handle cranking,

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I get $50 out at the end of the year.

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So I put 100 in, I got 50 out.

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Now, so what's the percentage return?

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Well, that would just be 50 divided by 100,

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so that'll be 50%, right?

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It's pretty straightforward.

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But if I crank the handle next year

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and I don't have to put another 100 in,

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I get 50 every year.

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Let's say I can put $100 in once into the black box,

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crank the handle once a year,

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and once a year I get $50,

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and I keep getting $50 without putting any more cash in,

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then I have a completely different return, right?

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So the question is, how often do I have to put money in?

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How often can I crank the handle?

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How often does the money come out?

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So let me decode for you.

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Anybody watch Shark Tank?

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Yeah?

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Anybody seen Shark Tank know what I'm talking about?

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Okay, so Shark Tank always,

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they always evaluate the business

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as five times the revenue.

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Well, it should be five times the profit,

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which is a very specialized use case,

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and those are sophisticated people.

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They know that,

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but the average person watching Shark Tank doesn't.

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So they make this very simple thing.

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So if your business makes 100,000 a year,

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then they say, okay, it's worth 500,000, right?

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So if it's worth 500,000,

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and you want me to put in 100,000,

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then we can work out what percentage I own.

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Okay, we're not digging into that part of it today.

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So here's the steps.

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You have the three simple steps for breaking that down.

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So step one is we want to,

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when we work out what's the input, right?

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The input is, you know, what's the cash in?

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Step one, what's the cash in?

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What cash needs to go into the box to make the thing go?

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Do not include debt, your actual cash.

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Don't include your time and sweat equity

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and all these clever things,

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just the actual cash in the box.

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That's it, just the cash.

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Two, crank the handle.

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How many hours will this take?

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How many people will this take?

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How hard is it to turn the handle?

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Is it complex business?

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You know, if I said, go and create a new cell phone,

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that's a complex process.

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That's a hard handle to crank.

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If I said, start a lawnmower service,

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you just need a lawnmower

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and know how to push it in this roughly straight line.

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So that's an easy handle to crank.

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Do we have the expertise to do it?

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Have we done it before?

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Do we know someone who's done it before?

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And, you know, is what we're doing here

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been done before or is all this new?

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What are we trying to do?

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We're trying to find, cranking the handle,

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what are the key assumptions that we're making?

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Because you remember, we always question our assumptions

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because our assumptions,

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what do we know about our assumptions?

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They're dumb.

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What else do we know about the assumptions?

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They are wrong.

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So they're dumb and they're wrong

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and we're trying to make them less dumb and less wrong.

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This is a very healthy way

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to start looking at a new business

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because we make big assumptions.

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We launch into it.

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And then when it doesn't work,

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we look back and go,

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oh, we thought that would happen, but it didn't.

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We assumed, and we'll go through some of these examples.

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And then the third area,

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so what's the cash in?

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What's the crank effort?

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And what's the cash out?

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Now the cash out is, what's the revenue?

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You remember the rule of three, what's the revenue?

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What are the expenses?

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What are the profits?

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And then we wanna take the profits

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and divide it by the cash in

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to know what the percentage return is.

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Okay, so let's do a couple of quick examples.

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So let's assume for a minute,

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and I'm gonna switch to actually sharing my screen.

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Um, give me one second, get really organized here.

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So I'm gonna share my screen

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and I'm trying to make it really large.

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If you're feeling a little bit lost,

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just ask questions, please ask,

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because I wanna make this accessible to everybody.

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This will help you.

226
00:14:43.080 --> 00:14:45.000
So let's assume, let's start with the super,

227
00:14:45.000 --> 00:14:46.480
does everybody see my screen?

228
00:14:46.480 --> 00:14:49.000
Or do I need to make it even bigger?

229
00:14:49.000 --> 00:14:52.320
Yeah, let's see if I can make this bigger.

230
00:14:52.880 --> 00:14:53.720
Is that better?

231
00:14:55.680 --> 00:14:56.520
Okay.

232
00:14:58.160 --> 00:15:00.280
All right, so let's do this example.

233
00:15:00.000 --> 00:15:04.760
of let's say I want an investment house for Airbnb.

234
00:15:04.760 --> 00:15:09.080
And I found this property for 334,000

235
00:15:09.080 --> 00:15:10.200
for short-term rental.

236
00:15:10.200 --> 00:15:11.580
So that's the project, right?

237
00:15:11.580 --> 00:15:13.600
So step one is figure out the cash in.

238
00:15:13.600 --> 00:15:15.780
Well, of course we have to buy the property,

239
00:15:15.780 --> 00:15:17.920
that's 334,000.

240
00:15:17.920 --> 00:15:19.600
And because it's a rental property,

241
00:15:19.600 --> 00:15:23.040
the bank will probably give me only 70%, right?

242
00:15:23.040 --> 00:15:26.400
Typically you'd actually wanna be, you know, less than 70,

243
00:15:26.400 --> 00:15:28.280
but let's say I can get 70%.

244
00:15:28.280 --> 00:15:30.160
So I picked the number so that we're at a nice

245
00:15:30.160 --> 00:15:32.320
around 100,000 at the end.

246
00:15:32.320 --> 00:15:36.320
So we know roughly that we're gonna have $100,000 of cash

247
00:15:36.320 --> 00:15:39.600
that we're gonna have to put in to this property.

248
00:15:39.600 --> 00:15:42.880
So now the next question, that's step one.

249
00:15:42.880 --> 00:15:45.600
We know what the cash in is gonna be, 100K.

250
00:15:45.600 --> 00:15:46.680
We're not counting the debt

251
00:15:46.680 --> 00:15:48.840
because that's coming from the bank.

252
00:15:48.840 --> 00:15:51.360
Step two, what's the crank effort?

253
00:15:51.360 --> 00:15:54.520
Well, we need to find cleaners, repair people,

254
00:15:54.520 --> 00:15:57.640
we obviously have to close the deal, et cetera.

255
00:15:57.640 --> 00:16:00.560
And we think this will take about four hours a week.

256
00:16:00.560 --> 00:16:02.520
So we're saying, okay, for two days a month,

257
00:16:02.520 --> 00:16:04.960
this could be a great little business.

258
00:16:04.960 --> 00:16:09.000
All right, now the key is to write down your assumptions

259
00:16:09.000 --> 00:16:10.760
so that you can start with the fact

260
00:16:10.760 --> 00:16:14.160
that you know they're wrong and you know they're dumb.

261
00:16:14.160 --> 00:16:15.000
This is a very good.

262
00:16:15.000 --> 00:16:18.200
So how many nights can we rent this out for?

263
00:16:18.200 --> 00:16:20.800
So I'm thinking about what would drive that.

264
00:16:20.800 --> 00:16:24.080
Well, rentals are probably coming from visitors,

265
00:16:24.080 --> 00:16:27.040
not just any visitors, but overnight visitors.

266
00:16:27.560 --> 00:16:32.000
I jumped on ChatGPT and I said, tell me the cities,

267
00:16:33.440 --> 00:16:37.080
and I want you to compare the number of local residents

268
00:16:37.080 --> 00:16:39.840
to overnight visitors and make a ratio out of that.

269
00:16:39.840 --> 00:16:44.840
If you have 100,000 locals and 800,000 overnight visitors,

270
00:16:45.480 --> 00:16:46.880
then the ratio is eight times.

271
00:16:46.880 --> 00:16:50.360
You have eight times more people visiting than live there.

272
00:16:50.360 --> 00:16:52.720
That should be a good rental market, right?

273
00:16:52.720 --> 00:16:54.760
Okay, I'm making this assumption.

274
00:16:54.760 --> 00:16:56.760
So by the way, I ran that.

275
00:16:57.480 --> 00:16:58.320
And two of the top cities,

276
00:16:58.320 --> 00:17:01.040
well, the number one city, where's the best ratio,

277
00:17:01.040 --> 00:17:04.760
number one, if you take overnight visitors,

278
00:17:06.920 --> 00:17:09.319
and then would be Santa Barbara,

279
00:17:10.160 --> 00:17:13.119
because Santa Barbara has about 100,000 people

280
00:17:13.119 --> 00:17:16.280
and it has over 1.3 million visitors.

281
00:17:16.280 --> 00:17:18.520
It has a 13 ratio.

282
00:17:18.520 --> 00:17:23.000
Okay, so that means that we can assume

283
00:17:23.000 --> 00:17:26.000
that we can sell a lot of these nights, right?

284
00:17:26.000 --> 00:17:29.200
So we're gonna assume 85% occupancy.

285
00:17:29.200 --> 00:17:30.480
Maybe it can be higher.

286
00:17:30.480 --> 00:17:32.960
I think Santa Barbara numbers are probably more like 90

287
00:17:32.960 --> 00:17:35.680
or 95, but we'll go with 85.

288
00:17:35.680 --> 00:17:39.000
And then I'll make it, and why am I putting them in blue

289
00:17:39.000 --> 00:17:42.280
is because I wanna nail down my assumptions.

290
00:17:42.280 --> 00:17:44.320
So the little rule of thumb I'm doing here

291
00:17:44.320 --> 00:17:46.600
is I'm writing all my assumptions in blue

292
00:17:46.600 --> 00:17:49.240
and I've made it so that I can change them.

293
00:17:49.240 --> 00:17:53.040
So let's say I'm assuming $175 a night.

294
00:17:53.040 --> 00:17:54.920
I don't know, I'm just guessing.

295
00:17:54.960 --> 00:17:58.600
I asked a couple of friends, I talked to a few people,

296
00:17:58.600 --> 00:18:02.360
seemed like a good number for my town

297
00:18:02.360 --> 00:18:04.440
that I'm buying this in.

298
00:18:04.440 --> 00:18:07.320
So that means how many nights do I have?

299
00:18:07.320 --> 00:18:08.720
So let's look at the cash out.

300
00:18:08.720 --> 00:18:09.920
Let's figure out the revenue.

301
00:18:09.920 --> 00:18:12.360
Remember, revenue, expenses, profit.

302
00:18:12.360 --> 00:18:13.600
What's the revenue?

303
00:18:15.160 --> 00:18:17.480
Again, keep this very high level.

304
00:18:17.480 --> 00:18:20.360
The revenue here is gonna be how many nights do I have?

305
00:18:20.360 --> 00:18:22.600
Well, I said 85%.

306
00:18:22.600 --> 00:18:27.600
So if I look at the formula, 85% times 365 is 310 nights.

307
00:18:28.200 --> 00:18:29.360
How much revenue is that?

308
00:18:29.360 --> 00:18:34.360
Well, 310 nights times $175 is $54,000.

309
00:18:35.440 --> 00:18:36.320
Everybody good?

310
00:18:36.320 --> 00:18:38.440
It's pretty straightforward math so far.

311
00:18:38.440 --> 00:18:39.840
And so the expenses are,

312
00:18:39.840 --> 00:18:44.040
oh, there's a thing called the TOT tax,

313
00:18:44.040 --> 00:18:47.080
which you dig around and each one,

314
00:18:47.080 --> 00:18:51.200
they range from 10 to 15%, it's 15% in California.

315
00:18:51.200 --> 00:18:56.120
And this is for any transitory occupancy tax, TOT.

316
00:18:56.120 --> 00:18:59.360
It's a special tax that if you do Airbnb type,

317
00:18:59.360 --> 00:19:00.200
you have to pay that.

318
00:19:00.200 --> 00:19:03.880
So it's 15%, so that would be $8,000.

319
00:19:03.880 --> 00:19:06.320
That's just 8,000 of the 54.

320
00:19:07.320 --> 00:19:11.680
Cleaning, I'm assuming that we're gonna charge,

321
00:19:11.680 --> 00:19:14.720
get $70 and we have to clean it every time.

322
00:19:14.720 --> 00:19:17.520
Wow, that's a brutal thing, right?

323
00:19:17.600 --> 00:19:21.800
$70 times 310 is $21,000.

324
00:19:21.800 --> 00:19:25.320
Is this starting to look less exciting, this project?

325
00:19:25.320 --> 00:19:28.240
And the debt, well, the debt is,

326
00:19:28.240 --> 00:19:31.240
remember we only put in 100, the bank put in 233.

327
00:19:31.240 --> 00:19:33.440
You've got to pay the bank for the debt.

328
00:19:33.440 --> 00:19:35.400
You can use a little debt calculator for that,

329
00:19:35.400 --> 00:19:37.440
but that's about 20 grand a year.

330
00:19:37.440 --> 00:19:39.160
So we got that.

331
00:19:39.160 --> 00:19:41.760
And then the maintenance, I just threw in 3,000.

332
00:19:41.760 --> 00:19:43.760
I have no idea if that's a good number.

333
00:19:43.760 --> 00:19:46.520
And that ended up at almost exactly what the revenue is.

334
00:19:46.520 --> 00:19:49.040
I'm making $800.

335
00:19:49.040 --> 00:19:51.320
That's a 0.8% return.

336
00:19:51.320 --> 00:19:55.240
And all I did, by the way, is I just took the $832,

337
00:19:55.240 --> 00:19:57.960
divided it by the cash I put in, the 100.

338
00:19:58.960 --> 00:19:59.800
So 800.

339
00:20:00.000 --> 00:20:05.000
and $32 divided by $100,000 is not even 1%.

340
00:20:05.680 --> 00:20:08.760
Okay, let's make it less dumb.

341
00:20:08.760 --> 00:20:12.760
What assumptions are you making that you need to rethink?

342
00:20:12.760 --> 00:20:13.840
What can you delete?

343
00:20:13.840 --> 00:20:15.160
What can you simplify?

344
00:20:15.160 --> 00:20:16.120
Remember the order.

345
00:20:16.120 --> 00:20:18.480
How can we make it go faster?

346
00:20:18.480 --> 00:20:20.120
Can you automate it?

347
00:20:20.120 --> 00:20:23.480
Okay, so Bonnie, I see your hand just went up.

348
00:20:23.480 --> 00:20:28.360
Yeah, this is Robert here.

349
00:20:28.360 --> 00:20:33.360
You know, the whole idea that you...

350
00:20:35.240 --> 00:20:37.480
Bad thing to hear you there, Robert.

351
00:20:37.480 --> 00:20:38.320
Airbnb.

352
00:20:40.520 --> 00:20:41.560
Oh, I'm sorry.

353
00:20:41.560 --> 00:20:43.160
Let me see if I can change this.

354
00:20:44.480 --> 00:20:45.680
Can you hear me now?

355
00:20:45.680 --> 00:20:46.520
Yeah.

356
00:20:49.360 --> 00:20:50.800
Okay.

357
00:20:50.800 --> 00:20:55.360
We do Airbnb and the assumption that you did

358
00:20:55.360 --> 00:20:59.040
that the clean fee, we normally put it on top

359
00:20:59.040 --> 00:21:02.080
of the nightly rent, so that would change your numbers.

360
00:21:03.720 --> 00:21:06.960
Yeah, I still can't hear you there, Robin.

361
00:21:06.960 --> 00:21:09.280
But so I think you're saying something

362
00:21:09.280 --> 00:21:10.600
about the cleaning fee.

363
00:21:12.600 --> 00:21:14.200
Yeah?

364
00:21:14.200 --> 00:21:15.040
Yeah.

365
00:21:15.040 --> 00:21:16.800
Yeah, normally the cleaning fee is added

366
00:21:16.800 --> 00:21:18.040
on top of the nightly.

367
00:21:18.200 --> 00:21:19.680
So yeah.

368
00:21:19.680 --> 00:21:22.600
Right, so you're saying, so exactly.

369
00:21:22.600 --> 00:21:25.200
Well, you're going ahead.

370
00:21:25.200 --> 00:21:27.520
So let me go through.

371
00:21:27.520 --> 00:21:30.600
I made an assumption that it was separate.

372
00:21:30.600 --> 00:21:33.120
And so there's two things I can do to fix it.

373
00:21:33.120 --> 00:21:38.120
One, I can pass that $70 along to this person.

374
00:21:38.480 --> 00:21:42.600
So we'll add the $70 in over here

375
00:21:42.600 --> 00:21:44.920
as part of the nightly rental,

376
00:21:44.920 --> 00:21:46.440
which is I think what you're saying.

377
00:21:46.440 --> 00:21:47.760
I couldn't quite hear you.

378
00:21:48.480 --> 00:21:50.160
In other words, this would go to zero.

379
00:21:50.160 --> 00:21:53.440
Now, suddenly my cash out is $22,000.

380
00:21:53.440 --> 00:21:57.440
Now I'm making a 22% return by making one assumption

381
00:21:57.440 --> 00:21:59.960
because I'm not doing a cleaning fee.

382
00:21:59.960 --> 00:22:02.440
Or another assumption I can make is that

383
00:22:02.440 --> 00:22:05.200
I'll do a two-night minimum rental.

384
00:22:05.200 --> 00:22:08.320
That may cause the occupancy to go down.

385
00:22:08.320 --> 00:22:09.840
Then maybe I don't sell as many

386
00:22:09.840 --> 00:22:13.240
because I insist on two-night minimums, right?

387
00:22:13.240 --> 00:22:16.640
And so that would also, but if I'm passing the fee on

388
00:22:16.680 --> 00:22:21.240
and then the tax issue, if you're still there, Robin,

389
00:22:23.040 --> 00:22:24.840
since you have experience in this,

390
00:22:24.840 --> 00:22:28.440
you already know how to make this less dumb

391
00:22:28.440 --> 00:22:31.600
because you've got an experience in doing this.

392
00:22:31.600 --> 00:22:35.160
So one of the fastest, cheapest, thin slice I can do

393
00:22:35.160 --> 00:22:37.240
is identify my assumptions

394
00:22:37.240 --> 00:22:38.640
and then go and pick up the phone

395
00:22:38.640 --> 00:22:40.800
and call Robin who's done this before

396
00:22:40.800 --> 00:22:43.840
or a friend or somebody who knows what they're doing

397
00:22:43.840 --> 00:22:45.640
and saying, how can I fix this?

398
00:22:45.640 --> 00:22:48.880
Because I can't make 0.8% return.

399
00:22:48.880 --> 00:22:51.360
Well, it can turn out that somebody looks at this

400
00:22:51.360 --> 00:22:55.200
and say, 3000 is too low, you need 5000 here

401
00:22:55.200 --> 00:22:57.680
for your maintenance, et cetera, et cetera.

402
00:22:57.680 --> 00:22:59.640
But now I've got a little plan,

403
00:22:59.640 --> 00:23:03.680
a little model that's quickly shown me

404
00:23:03.680 --> 00:23:07.640
for this to be exciting, how can I make it go faster?

405
00:23:07.640 --> 00:23:12.640
Maybe you speak to two or three people who are doing this

406
00:23:13.440 --> 00:23:17.640
and you find out the best way to promote it.

407
00:23:17.640 --> 00:23:21.400
Maybe you hire a property rental manager,

408
00:23:21.400 --> 00:23:26.400
maybe you do monthly rental slightly longer term, whatever.

409
00:23:27.040 --> 00:23:29.640
And what you need to do,

410
00:23:29.640 --> 00:23:30.880
because what you're doing then

411
00:23:30.880 --> 00:23:33.160
is you're not asking general questions.

412
00:23:33.160 --> 00:23:35.240
As soon as you've got a black box,

413
00:23:35.240 --> 00:23:38.480
you ask very precise, insightful questions.

414
00:23:38.480 --> 00:23:39.320
That's the point.

415
00:23:39.320 --> 00:23:42.480
And you know the impact of those questions

416
00:23:43.120 --> 00:23:44.280
and the answers to those questions,

417
00:23:44.280 --> 00:23:46.000
because immediately when Robin said,

418
00:23:46.000 --> 00:23:50.520
we pass the cleaning fee on to the person renting,

419
00:23:50.520 --> 00:23:54.960
immediately we went from 0.8% return to 20% return.

420
00:23:54.960 --> 00:23:56.000
Does that make sense?

421
00:23:57.080 --> 00:23:58.960
Okay, now I wasn't particularly,

422
00:23:58.960 --> 00:24:00.360
please don't take this as saying,

423
00:24:00.360 --> 00:24:01.600
oh, that's what I should do.

424
00:24:01.600 --> 00:24:03.760
I literally made up those numbers.

425
00:24:05.040 --> 00:24:08.840
I completely made that up as an example to show you

426
00:24:09.800 --> 00:24:11.880
that you figure out your cash,

427
00:24:11.880 --> 00:24:13.040
figure out your assumptions

428
00:24:13.040 --> 00:24:15.320
and what you think the effort is,

429
00:24:15.320 --> 00:24:18.720
take your first guess at what cash out might look like,

430
00:24:18.720 --> 00:24:21.800
and then start applying, making it less down

431
00:24:21.800 --> 00:24:24.320
by applying these five things.

432
00:24:26.160 --> 00:24:28.280
You can't challenge your assumptions

433
00:24:28.280 --> 00:24:30.080
if you don't know what they are.

434
00:24:30.080 --> 00:24:32.080
You can't challenge the requirements

435
00:24:32.080 --> 00:24:34.600
if you haven't got a clear idea of what they are.

436
00:24:34.600 --> 00:24:36.280
Then you ask, what can we delete?

437
00:24:36.280 --> 00:24:37.880
What did we just delete?

438
00:24:39.480 --> 00:24:40.680
The cleaning fee, right?

439
00:24:41.760 --> 00:24:44.600
When we deleted the cleaning fee, what happened?

440
00:24:44.600 --> 00:24:46.440
First, it became a lot simpler.

441
00:24:47.520 --> 00:24:50.640
Maybe I can get a bank to give me more than 70%.

442
00:24:50.640 --> 00:24:53.480
Maybe I can get a bank to give me 75%.

443
00:24:53.480 --> 00:24:55.880
What just happened to my return?

444
00:24:55.880 --> 00:25:00.120
Went way up because I'm using less cash, right?

445
00:25:00.000 --> 00:25:06.680
Now, Robin, I hope we get you back, because I'd love you to weigh in on this.

446
00:25:06.680 --> 00:25:07.680
Do we have you back?

447
00:25:07.680 --> 00:25:08.680
Can you hear me now?

448
00:25:08.680 --> 00:25:09.680
Yeah, let's try.

449
00:25:09.680 --> 00:25:10.680
Okay.

450
00:25:10.680 --> 00:25:11.680
Yeah, you're right on with that type of thinking.

451
00:25:11.680 --> 00:25:30.760
And the only other thing that I would factor into it is the bank loan that you're paying.

452
00:25:30.760 --> 00:25:33.160
That would have to go into the equation too.

453
00:25:33.160 --> 00:25:36.320
Yeah, I've got it there as debt.

454
00:25:36.320 --> 00:25:43.560
If you borrow more money, then the bank loan is going to go up.

455
00:25:43.560 --> 00:25:44.560
Right.

456
00:25:44.560 --> 00:25:45.560
That's true.

457
00:25:45.560 --> 00:25:47.000
I didn't do that in my example.

458
00:25:47.000 --> 00:25:48.000
Exactly.

459
00:25:48.000 --> 00:25:49.000
Right.

460
00:25:49.000 --> 00:25:50.400
Because I'm not actually using a formula.

461
00:25:50.400 --> 00:25:56.720
I did this on a quick back of a napkin calculator and just typed in 20,600.

462
00:25:56.720 --> 00:25:58.360
So you're exactly right.

463
00:25:58.360 --> 00:26:02.560
Again, rule of thumb, you want to know which are the moving parts.

464
00:26:02.560 --> 00:26:05.440
And it's usually surprising, by the way.

465
00:26:05.440 --> 00:26:14.000
It's usually pretty surprising as to what the main knob turning is.

466
00:26:14.000 --> 00:26:20.920
And for instance, what if I got this rental wrong and it's actually 195 on average?

467
00:26:20.920 --> 00:26:23.300
Look what just happened.

468
00:26:23.300 --> 00:26:26.700
My profit just went way up.

469
00:26:26.700 --> 00:26:30.280
So now I know how it all interacts.

470
00:26:30.280 --> 00:26:37.840
And what I learned very quickly is maybe it's not so critical whether I get a 70% or 75%

471
00:26:37.840 --> 00:26:38.840
loan.

472
00:26:38.840 --> 00:26:41.240
Maybe what's more critical, what the percentage loan is.

473
00:26:41.240 --> 00:26:48.640
If the bank's charging me 8% versus 9% or 9.5%, what's the impact of that versus getting

474
00:26:48.640 --> 00:26:54.740
an extra $10 a night versus getting rid of the cleaning fee, et cetera.

475
00:26:54.740 --> 00:26:59.840
So what you're doing is you're creating an interactive little box and you can see how

476
00:27:00.400 --> 00:27:03.560
to crank the handle and you can see what makes it work.

477
00:27:03.560 --> 00:27:06.960
This is a very cheap way to evaluate where something's good.

478
00:27:06.960 --> 00:27:13.060
Now, what makes private equity people very good is their ability to do this in their

479
00:27:13.060 --> 00:27:16.720
heads on the back of a napkin super quickly.

480
00:27:16.720 --> 00:27:19.680
But since you're starting, let me give you another example.

481
00:27:19.680 --> 00:27:25.480
Okay, so another example, I'm just wanting to see.

482
00:27:25.600 --> 00:27:31.600
I will use an actual example from, let's say you decide you want to create a new subscription

483
00:27:31.600 --> 00:27:32.600
product.

484
00:27:32.600 --> 00:27:35.360
So this is a little more in our zone at Brilliant.

485
00:27:35.360 --> 00:27:36.640
So I'll talk about this.

486
00:27:36.640 --> 00:27:40.000
So the project is create a monthly subscription product.

487
00:27:40.000 --> 00:27:41.280
Should we do that?

488
00:27:41.280 --> 00:27:44.040
We're guessing our investment is 60,000.

489
00:27:44.040 --> 00:27:49.760
Notice this time the color is black because all black numbers are calculated.

490
00:27:49.760 --> 00:27:53.120
All blue numbers are the ones I'm entering in manually, right?

491
00:27:53.120 --> 00:27:59.640
So, okay, so I think that, and I'll tell you where the 60,000 comes from in a second.

492
00:27:59.640 --> 00:28:04.640
So the crank effort is, hey, we got to create an app and we got to create content, right?

493
00:28:04.640 --> 00:28:07.120
So we're going to get two people involved.

494
00:28:07.120 --> 00:28:09.840
One is a tech person who runs the app and all that.

495
00:28:09.840 --> 00:28:12.220
And the other person is the content person.

496
00:28:12.220 --> 00:28:16.740
So let's assume, again, we're assuming because we're writing down our assumptions.

497
00:28:16.740 --> 00:28:19.200
This is under our assumptions over here.

498
00:28:19.200 --> 00:28:21.120
That is going to be 10,000 a month.

499
00:28:21.120 --> 00:28:26.720
And we're going to assume that the monthly subscription is $9.95, but I'd just say $10

500
00:28:26.720 --> 00:28:28.280
back of napkin.

501
00:28:28.280 --> 00:28:34.400
And we want to get to 1,000 subscribers and we want to try to do it in six months.

502
00:28:34.400 --> 00:28:41.120
Well, if it's costing us 10 grand a month over six months, assuming that we're not making

503
00:28:41.120 --> 00:28:46.040
very much in the first few months, then six times 10 is 60.

504
00:28:46.040 --> 00:28:51.680
So just back of napkin, I can see that we have to carry it for six months before we

505
00:28:51.680 --> 00:28:55.960
get to this point of making 60,000.

506
00:28:55.960 --> 00:29:01.140
So the idea here is now, well, some of it coming on month two and three, yeah, but I'm

507
00:29:01.140 --> 00:29:04.660
ignoring all this because this is a back of a napkin.

508
00:29:04.660 --> 00:29:06.520
This isn't a full business model.

509
00:29:06.520 --> 00:29:10.920
This is just to help me understand how the black box works for this thing.

510
00:29:10.920 --> 00:29:13.360
Now the revenue is very straightforward, right?

511
00:29:13.360 --> 00:29:18.440
Suppose I have 1,000 people giving me $10 a month, that's 10,000 a month.

512
00:29:18.440 --> 00:29:20.880
The team costs 10,000 a month.

513
00:29:20.880 --> 00:29:22.760
So my cash out is zero.

514
00:29:22.760 --> 00:29:27.320
So what do we call this when the money coming in covers the cost?

515
00:29:27.320 --> 00:29:29.840
Does anyone know what we call this?

516
00:29:29.840 --> 00:29:31.160
Yeah.

517
00:29:31.160 --> 00:29:32.860
Break even.

518
00:29:32.860 --> 00:29:34.600
So we call this our break even.

519
00:29:34.600 --> 00:29:38.320
Break even is when the money you're putting in is going to...

520
00:29:38.320 --> 00:29:40.480
But now here's the interesting thing.

521
00:29:40.480 --> 00:29:44.840
I'm not putting in $60,000 every six months, right?

522
00:29:44.840 --> 00:29:49.560
I'm going to put in $10,000 a month until this thing pays for itself, but then it's

523
00:29:49.560 --> 00:29:52.720
going to carry on giving me $10,000 a month.

524
00:29:52.720 --> 00:29:58.880
So it's not true to say over a six month period, the cash out is zero, but over a 12 month

525
00:29:58.880 --> 00:30:00.000
period, what would it be?

526
00:30:00.000 --> 00:30:09.840
Somebody tell me? Just drop it in the chat. So if it's $10,000 a month coming in, after six months

527
00:30:09.840 --> 00:30:15.600
I've got my $60,000 back that I put in, and then the next six months I get another $60,000. So I'll

528
00:30:15.600 --> 00:30:23.200
have $60,000 return and I will have got my $60,000 back. And then next year I'll have $120,000.

529
00:30:23.200 --> 00:30:30.640
Well, we have to make it, we have to think about, that's pretty good. So again, how do we make this

530
00:30:30.640 --> 00:30:36.720
less dumb? What assumptions are we making that we have to rethink here? So when we look at this,

531
00:30:36.720 --> 00:30:44.640
we say, well, these two people, do they both have to be full-time? Can we get a good tech person for

532
00:30:44.640 --> 00:30:50.400
$5,000 a month? If you can, let me know, I'll hire them. I don't know where you get a tech person for

533
00:30:50.400 --> 00:30:57.760
$5,000 a month. Fantastic if you can, right? So, and then can the tech person be shared amongst

534
00:30:57.760 --> 00:31:03.840
other projects? Does it have to be a full-time person? Can we get a, can we do this as a

535
00:31:03.840 --> 00:31:10.960
contractor? So maybe this tech person, you know, charge up quite a bit in the front end,

536
00:31:10.960 --> 00:31:16.480
right? Maybe the tech person costs a bit to get the app going and then much less to maintain it.

537
00:31:16.480 --> 00:31:24.960
So it may not cost me five times six, $30,000 to get an app because that seems expensive. Hey,

538
00:31:24.960 --> 00:31:30.880
maybe I can go, you know, get the app from someone else. The content person, maybe this can be a

539
00:31:30.880 --> 00:31:38.480
contractor, et cetera. So what I'm doing now is I'm lowering my costs. The monthly subscription

540
00:31:38.480 --> 00:31:44.160
is $10 too little, you know, well, you know, Netflix costs this, this one costs that, et cetera,

541
00:31:44.160 --> 00:31:50.000
et cetera. And you've got to think about the people you're serving and what value you're

542
00:31:50.000 --> 00:31:56.320
producing. And can you get to a thousand subscribers in six months? So what this is

543
00:31:56.320 --> 00:32:01.680
showing me very quickly is what my assumptions are. And I'm already assuming they're dumb. Well,

544
00:32:01.680 --> 00:32:06.960
so far I've gone through all of these and I would bet you that probably every single number in this

545
00:32:06.960 --> 00:32:12.560
highlighted area is probably wrong. Would you agree? All the people at Brilliant are shaking

546
00:32:12.560 --> 00:32:18.640
their heads because they know they're wrong. And so we know they're wrong because there was a time

547
00:32:18.640 --> 00:32:23.920
we thought they were great. Not those exact numbers, but that type of approach. So what

548
00:32:23.920 --> 00:32:29.520
we're doing now is then, then the question is, let's go to point number three. How can I make

549
00:32:29.520 --> 00:32:34.800
this go faster? And this step four year, remember, how can I make it go faster? Well, let me jump

550
00:32:34.800 --> 00:32:43.440
quickly to, well, through ads, right? So what if we put $4,000 of ads in and see where that goes?

551
00:32:44.000 --> 00:32:48.160
We would need somebody to run the ad. You know, I don't know, we don't need two people, but we need

552
00:32:48.160 --> 00:32:54.320
to have somebody run the, the, the ad. We need an ad person, right? Who we assume we can get for

553
00:32:54.320 --> 00:33:00.080
5,000 or pay an external firm or whatever it is. And we're going to assume that to get a new

554
00:33:00.080 --> 00:33:06.160
subscriber is going to cost us $30. So if it costs us $30, that's what we're going to spend

555
00:33:06.160 --> 00:33:13.600
on ads to get one person to sign up, right? Now we know our numbers very precisely at Brilliant

556
00:33:13.600 --> 00:33:20.320
around all this, but if we were spending $30, then $4,000 would give us 133 new people.

557
00:33:21.520 --> 00:33:26.240
And let's assume those subscribers will stay for 12 months. Subscribers don't stay forever.

558
00:33:27.120 --> 00:33:31.520
They drop off after a while. Some will stay for four months, some will stay for two years,

559
00:33:31.520 --> 00:33:37.120
but let's say on average, they stay for 12 months. So then the revenue is going to be 12 months

560
00:33:37.120 --> 00:33:45.520
times the 133. So I'm actually over a one year period, I'm buying a block of $16,000 of revenue

561
00:33:46.240 --> 00:33:53.360
by spending $4,000. Does that sound like a good business? That sounds like an amazing business,

562
00:33:53.360 --> 00:33:59.040
right? Here are the expenses. There's the person who runs the ads. He has the ad cost total of

563
00:33:59.040 --> 00:34:08.000
9,000. So I'm making 11,000 out. So that return is 275% return. But in this business, we call it

564
00:34:08.000 --> 00:34:15.840
return on ad spend. That's what R-O-A-S spell means, return on ad spend. And what it means is

565
00:34:15.840 --> 00:34:26.159
for every $1 we spend in ads, we make $2.75 in profit. Okay, that sounds amazing, except

566
00:34:26.880 --> 00:34:34.480
we know that our assumptions are dumb. And we know we have to challenge them. What can we delete?

567
00:34:35.840 --> 00:34:42.480
Well, there are several things we can delete. This is an area we've spent four years really

568
00:34:42.560 --> 00:34:48.400
perfecting. So it's something we know something about. But I threw in the obvious way somebody

569
00:34:48.400 --> 00:34:55.199
might tackle this the first time round. And so I might say, what can I delete? Do I have to hire

570
00:34:55.199 --> 00:34:59.840
an ad person? Can I hire an ad agency? Is there something else I can do?

571
00:35:00.000 --> 00:35:05.040
externally, most ad agencies will charge you a percentage,

572
00:35:05.040 --> 00:35:08.480
usually about 15% of the total ad spend, which seems about as

573
00:35:08.480 --> 00:35:11.400
dumb as I can imagine. But anyways, what they do, so we

574
00:35:11.400 --> 00:35:14.400
won't do that anymore. We've tried five, eight ad agencies,

575
00:35:14.400 --> 00:35:18.240
and not one of them worked at our level. Secondly, you know,

576
00:35:18.240 --> 00:35:24.040
how can we simplify optimize this? Well, if I made 4000, if I

577
00:35:24.040 --> 00:35:31.480
put 4000 in, and I got 11,000 out, why don't I just use 4000

578
00:35:31.480 --> 00:35:35.560
from the money I took out and pay for next month's one. So

579
00:35:35.560 --> 00:35:41.800
it's a one time investment of 4000. And then I make 11, and I

580
00:35:41.800 --> 00:35:44.640
put four back into the next month and four after that and

581
00:35:44.640 --> 00:35:47.480
four after that. So I don't ever put in more money. So the

582
00:35:47.480 --> 00:35:53.280
return is not 275, but one time 4000. And then it perpetuates

583
00:35:53.280 --> 00:35:59.040
itself. But when it sounds too good to be true, there's usually

584
00:35:59.040 --> 00:36:05.040
some dumb requirement. Okay, guys, I'm sure you get by now

585
00:36:05.040 --> 00:36:11.600
the point, right? It's a lot of fun. But the exercise is to make

586
00:36:11.960 --> 00:36:17.000
you fully aware of the cash you got to put in. What are the

587
00:36:17.000 --> 00:36:20.400
assumptions you're making to crank the handle, get them

588
00:36:20.400 --> 00:36:23.640
documented, become aware what they are and how they affect the

589
00:36:23.640 --> 00:36:27.880
machinery. Make little formulas like I just did quick back of a

590
00:36:27.880 --> 00:36:30.920
napkin. I literally just threw that together. You know, a few

591
00:36:30.920 --> 00:36:34.680
minutes before we we did the training. I just wanted you to

592
00:36:34.680 --> 00:36:39.080
see what it was. And then the last one is the cash out. And

593
00:36:39.080 --> 00:36:41.720
then you've got your assumptions. And then you start

594
00:36:41.720 --> 00:36:45.280
with Okay, I know my assumptions are dumb. And I want to make it

595
00:36:45.280 --> 00:36:48.840
less dumb. So what do you do? You talk to people who know. So

596
00:36:48.840 --> 00:36:53.280
when I first started in online ads, I went to the best person

597
00:36:53.280 --> 00:36:57.600
I knew in the game, who is just starting out in this space. And

598
00:36:57.600 --> 00:37:01.600
that was Pedro Hideo. So I went to Pedro. And I don't you know,

599
00:37:01.600 --> 00:37:03.840
and I signed an agreement with him where he became the

600
00:37:03.840 --> 00:37:07.600
marketing manager for brilliant, technically still is, I think. I

601
00:37:07.600 --> 00:37:12.080
think we've never canceled that agreement. But anyway, he was he

602
00:37:12.080 --> 00:37:15.080
was there. And so we learned so much. I don't even know what a

603
00:37:15.080 --> 00:37:18.600
row as was, you know, I thought was something you row. I don't

604
00:37:18.600 --> 00:37:23.720
know. I had no idea. So but now I know so much more. Why I went

605
00:37:23.720 --> 00:37:29.640
to people to help me make my assumptions less dumb. Okay,

606
00:37:30.200 --> 00:37:33.640
very healthy to start with. We know we're wrong. We just want

607
00:37:33.640 --> 00:37:37.200
to try and be less strong, and next month be less strong and so

608
00:37:37.200 --> 00:37:43.800
forth. Questions. Yeah, thanks, Francis. I see you're getting

609
00:37:43.800 --> 00:37:51.640
that's very good. Yeah, very good. Oh, well, hey, where is

610
00:37:51.640 --> 00:37:56.160
Francis? You guys build apps, right? Where's Francis? He was

611
00:37:56.160 --> 00:37:59.400
there a second ago. I got to find him on the thing here.

612
00:37:59.400 --> 00:38:03.720
Francis, are you there? I know. It's probably late at night in

613
00:38:03.720 --> 00:38:08.640
Dubai. But you guys do this, right? I see you said yes. Yeah,

614
00:38:08.640 --> 00:38:15.080
you guys do this. So you know, we would call you and ask you

615
00:38:15.120 --> 00:38:18.440
all of these things. But when you first started, I'm sure you

616
00:38:18.440 --> 00:38:21.120
made a bunch of really dumb assumptions. Oh, I see, Matt, we

617
00:38:21.120 --> 00:38:24.680
got you there. Hey, Matt, you you do this for a living. We

618
00:38:24.680 --> 00:38:29.360
built a model, we have a model. Tell us a minute, just comment

619
00:38:29.400 --> 00:38:33.160
on how, what were some of the dumb assumptions we made in the

620
00:38:33.160 --> 00:38:36.520
beginning? And well, how do we learn some of that? Since you're

621
00:38:36.520 --> 00:38:40.000
now the expert on this model? I think honestly, primarily that

622
00:38:40.040 --> 00:38:43.960
other people would know our business better than we do. That

623
00:38:43.960 --> 00:38:47.800
was a that was an important one for us was was recognizing that

624
00:38:47.840 --> 00:38:50.600
bringing a stranger into your business because they have the

625
00:38:50.600 --> 00:38:55.480
word consultant before their title would would immediately

626
00:38:55.760 --> 00:39:00.280
like result in a positive return on ad spend. And it just didn't

627
00:39:00.320 --> 00:39:03.760
it didn't happen. Oh, my mic is a little bit you know, because

628
00:39:03.760 --> 00:39:06.200
it's the other side of the desk from me. There we go. Fantastic.

629
00:39:06.200 --> 00:39:10.880
There we go. Also, that again, I think for us, it was actually

630
00:39:12.000 --> 00:39:15.680
assuming that somebody else knew our model better than we did, or

631
00:39:15.680 --> 00:39:18.520
knew our world and space better than we did knew our customers

632
00:39:18.520 --> 00:39:23.560
better than we did. And as we went through this, listening to

633
00:39:23.560 --> 00:39:27.600
somebody who was outside of our business, because they had a

634
00:39:27.640 --> 00:39:30.440
consultant title or something like that would actually be a

635
00:39:30.440 --> 00:39:33.560
better way for us to do this rather than trusting on what we

636
00:39:33.560 --> 00:39:34.320
knew ourselves.

637
00:39:36.520 --> 00:39:42.040
Yeah, I think that's exactly right. I think the most dumb

638
00:39:42.040 --> 00:39:45.240
thing we ever did, I used the phrase earlier that Brilliant

639
00:39:45.240 --> 00:39:49.560
has used five marketing agents of digital agencies, ad

640
00:39:49.560 --> 00:39:53.880
purchasing agencies. And you'd think we would have learned after

641
00:39:53.880 --> 00:39:56.520
the first one, they don't know our business, what Matt just

642
00:39:56.520 --> 00:39:59.440
said. But it took us five to realize.

643
00:40:00.000 --> 00:40:02.880
even wrote a new business model for one of them,

644
00:40:02.880 --> 00:40:05.280
where I said, okay, I'll pay you on the actual profit

645
00:40:05.280 --> 00:40:07.700
and I'll pay you very handsomely.

646
00:40:07.700 --> 00:40:10.200
And then I tried it again, even this year,

647
00:40:10.200 --> 00:40:12.160
Matt, you were part of that.

648
00:40:12.160 --> 00:40:15.680
And we put together a very aggressive for an external group

649
00:40:15.680 --> 00:40:20.400
who could have made 100,000 a month off of us easily,

650
00:40:20.400 --> 00:40:21.680
but they failed miserably

651
00:40:21.680 --> 00:40:23.640
because they don't know our business.

652
00:40:23.640 --> 00:40:24.480
Didn't matter.

653
00:40:24.480 --> 00:40:26.320
So it didn't matter whether they were charging this

654
00:40:26.320 --> 00:40:29.320
or that, we thought that getting the cost down

655
00:40:29.320 --> 00:40:30.960
on percentages and all that work,

656
00:40:30.960 --> 00:40:33.460
there was a completely the wrong assumption.

657
00:40:34.420 --> 00:40:36.160
We just didn't, we were so wrong.

658
00:40:36.160 --> 00:40:37.660
We just didn't know how wrong.

659
00:40:39.120 --> 00:40:40.600
So that's a good thing.

660
00:40:40.600 --> 00:40:42.440
I know I'm hammering this.

661
00:40:42.440 --> 00:40:44.800
It's a very healthy thing to know

662
00:40:44.800 --> 00:40:46.960
that you're probably being dumb.

663
00:40:46.960 --> 00:40:48.000
You're just trying to fit that.

664
00:40:48.000 --> 00:40:49.840
By the way, it doesn't mean you shouldn't do it.

665
00:40:49.840 --> 00:40:53.520
It just means you're gonna go, you mitigating the risk

666
00:40:53.520 --> 00:40:56.200
and each step you're trying to do thin slices

667
00:40:56.200 --> 00:40:58.520
to figure those assumptions out quicker.

668
00:40:58.520 --> 00:40:59.800
That's all you're doing.

669
00:40:59.800 --> 00:41:02.860
We're not saying don't do it because it's dumb.

670
00:41:02.860 --> 00:41:05.200
Because if based on that, you wouldn't do anything

671
00:41:05.200 --> 00:41:07.240
because anything would be done when you first start.

672
00:41:07.240 --> 00:41:09.680
So that's not a reason not to do it.

673
00:41:09.680 --> 00:41:12.280
Just means you just got to take some courage,

674
00:41:12.280 --> 00:41:15.180
thin slice it, push it.

675
00:41:15.180 --> 00:41:16.280
We do have,

676
00:41:22.240 --> 00:41:23.520
we do have some,

677
00:41:23.520 --> 00:41:26.520
some of you are asking for this little worksheet,

678
00:41:26.520 --> 00:41:27.920
this little black box example.

679
00:41:28.320 --> 00:41:29.160
I'm happy to give that.

680
00:41:29.160 --> 00:41:30.320
Let me get that to you.

681
00:41:35.840 --> 00:41:38.860
I'm gonna just drop that in for you, Dalyn,

682
00:41:38.860 --> 00:41:42.080
and then I'll just drop it in.

683
00:41:44.120 --> 00:41:45.020
Slack.

684
00:41:47.400 --> 00:41:49.320
Any questions?

685
00:41:49.320 --> 00:41:51.480
I know normally we give you time to go off,

686
00:41:51.480 --> 00:41:53.080
but this is one you may wanna go

687
00:41:53.080 --> 00:41:55.600
and spend a little more time on, right?

688
00:41:58.760 --> 00:42:03.760
Dalyn, I just dropped in the Edge Slack

689
00:42:04.160 --> 00:42:08.160
where you can get that and just hand the spreadsheet.

690
00:42:08.160 --> 00:42:09.740
I don't know if we can give them the spreadsheet

691
00:42:09.740 --> 00:42:10.580
in that format.

692
00:42:10.580 --> 00:42:13.380
We can try, but you'll get the point.

693
00:42:20.120 --> 00:42:22.340
Bonnie, is your hands raised there again?

694
00:42:23.520 --> 00:42:24.360
Yeah?

695
00:42:24.360 --> 00:42:25.200
Yeah.

696
00:42:25.200 --> 00:42:30.200
Yes, we tried this with Pennsylvania,

697
00:42:31.000 --> 00:42:32.200
getting to do the inspections

698
00:42:32.200 --> 00:42:34.000
for the boroughs and townships.

699
00:42:34.000 --> 00:42:37.400
Then we made assumptions that it spent a lot of time

700
00:42:37.400 --> 00:42:41.040
building websites and didn't get any business out of it.

701
00:42:41.040 --> 00:42:42.560
Then we did the same thing

702
00:42:42.560 --> 00:42:44.400
with a thing called rental guard

703
00:42:44.400 --> 00:42:46.600
that we were gonna do inspections on rentals

704
00:42:46.600 --> 00:42:48.760
when they get in and out.

705
00:42:48.760 --> 00:42:50.040
That didn't get any traction.

706
00:42:50.040 --> 00:42:52.640
Then we were gonna do inspections in Florida

707
00:42:52.640 --> 00:42:55.880
on air conditioning change-outs and free roofs,

708
00:42:55.880 --> 00:42:57.880
and that didn't get any traction.

709
00:42:57.880 --> 00:43:00.720
But right now, we are sitting here

710
00:43:00.720 --> 00:43:03.200
doing what they call a request for bids

711
00:43:03.200 --> 00:43:06.880
because we've hired somebody who requests for proposals

712
00:43:06.880 --> 00:43:09.560
who does know the business,

713
00:43:09.560 --> 00:43:12.400
and he does know how these jurisdictions

714
00:43:12.400 --> 00:43:15.120
hire third-party providers.

715
00:43:15.120 --> 00:43:16.440
So that was a smart move,

716
00:43:16.440 --> 00:43:19.080
and we figured we'd have a runway of six months.

717
00:43:19.080 --> 00:43:21.760
So we took his salary and we said,

718
00:43:21.800 --> 00:43:23.720
okay, we got six months worth of that.

719
00:43:23.720 --> 00:43:25.960
And then while I was at conference,

720
00:43:25.960 --> 00:43:27.160
we were thinking thin slicing,

721
00:43:27.160 --> 00:43:32.080
and then when we did our thing last Wednesday,

722
00:43:32.080 --> 00:43:34.960
so I went to Ben and I went to James

723
00:43:34.960 --> 00:43:38.640
who have contracting businesses in Kansas,

724
00:43:38.640 --> 00:43:40.840
and I said, could we do your inspections?

725
00:43:40.840 --> 00:43:43.320
And they said, sure, if it's allowed.

726
00:43:43.320 --> 00:43:46.120
So I'm in the process of trying to find out

727
00:43:46.120 --> 00:43:51.120
if Kansas could allow third parties to do their inspections.

728
00:43:51.240 --> 00:43:53.640
And I've made a couple of phone calls already,

729
00:43:53.640 --> 00:43:56.880
and it looks like they do on commercial, at least.

730
00:43:56.880 --> 00:44:00.080
And so what we've done is we've taken

731
00:44:00.080 --> 00:44:02.080
what we've learned here on the edge,

732
00:44:02.080 --> 00:44:06.160
and we've applied it to the mistakes

733
00:44:06.160 --> 00:44:08.840
and all the errors that we did in the past,

734
00:44:08.840 --> 00:44:10.960
and we created something now

735
00:44:10.960 --> 00:44:12.400
that didn't slice it enough

736
00:44:12.400 --> 00:44:15.080
that it looks like we're gonna possibly

737
00:44:15.080 --> 00:44:18.520
be able to not take six months,

738
00:44:18.560 --> 00:44:20.560
but maybe a week from now,

739
00:44:20.560 --> 00:44:23.520
we could be doing inspections for Ben and for James.

740
00:44:23.520 --> 00:44:26.160
So just wanted to let you guys know

741
00:44:26.160 --> 00:44:29.760
that we are applying this stuff that we're learning

742
00:44:29.760 --> 00:44:30.680
and it is working.

743
00:44:31.640 --> 00:44:33.800
Great, I really appreciate that, Robin.

744
00:44:33.800 --> 00:44:35.920
So interesting points.

745
00:44:35.920 --> 00:44:40.280
Let's decode some of the stuff Robin just said, right?

746
00:44:40.280 --> 00:44:44.400
So if you have a little model like we just had,

747
00:44:44.400 --> 00:44:46.400
and he made some assumptions,

748
00:44:46.400 --> 00:44:47.760
the minute something changed,

749
00:44:47.800 --> 00:44:49.400
he was able to immediately see

750
00:44:49.400 --> 00:44:50.920
he could lower his investment,

751
00:44:50.920 --> 00:44:53.680
which means his return is gonna come back much quicker.

752
00:44:53.680 --> 00:44:56.640
Number two, he said something really important.

753
00:44:56.640 --> 00:44:58.160
If you don't have the skill,

754
00:44:58.160 --> 00:45:00.080
go and hire the skill you need.

755
00:45:00.000 --> 00:45:02.640
right? Because if you can go and find somebody who already has

756
00:45:02.640 --> 00:45:06.760
that skill, you just cut out so much cost. But you also bring in

757
00:45:06.760 --> 00:45:09.880
their network, you bring in their experience, you bring in

758
00:45:09.880 --> 00:45:13.040
the, they often bring a block of business with them if you hire

759
00:45:13.040 --> 00:45:16.760
well. And when you've got an amazing culture, you can hire

760
00:45:16.760 --> 00:45:21.000
two grades ahead of where you are as a business. Many times

761
00:45:21.000 --> 00:45:23.560
people would love just to be in your environment. Don't don't

762
00:45:23.560 --> 00:45:28.880
miss what how powerful that is. Thirdly, he used step number

763
00:45:28.880 --> 00:45:33.080
four in making things done. How do I make this go faster? Right?

764
00:45:33.200 --> 00:45:38.560
He found a way to make it go faster. So he got an idea. And

765
00:45:38.560 --> 00:45:41.840
notice how he was using thin slicing thinking all the way

766
00:45:41.840 --> 00:45:46.800
through. He kept thin slicing ways to find and to go to

767
00:45:46.800 --> 00:45:50.080
people because you're starting with the end in mind. So you

768
00:45:50.080 --> 00:45:54.200
probably Robin used about eight or nine different ideas from the

769
00:45:54.200 --> 00:45:57.640
edge. Now because now you've got a whole toolbox, you can pull

770
00:45:57.640 --> 00:46:01.960
from all these different elements. So yeah, see, I see

771
00:46:01.960 --> 00:46:05.400
that Jalen already flipped into an Excel spreadsheet for you.

772
00:46:05.400 --> 00:46:11.040
Thanks for doing that Jalen. And you can play with that. So don't

773
00:46:11.040 --> 00:46:13.920
go making investments in real estate because of that little

774
00:46:13.920 --> 00:46:22.360
model. But I have it on record. So, but I do want you to be

775
00:46:22.360 --> 00:46:25.960
super smart. And if the average person could think like this,

776
00:46:26.000 --> 00:46:31.440
can you imagine? Can you imagine how quickly you can evaluate new

777
00:46:31.440 --> 00:46:39.840
products, new initiatives, new markets? You know, you know, in

778
00:46:39.840 --> 00:46:43.680
the in Dan's book, on buying back your time, you know, he

779
00:46:43.680 --> 00:46:47.440
made this very dramatic statement, he said, don't hire

780
00:46:47.440 --> 00:46:53.440
people to perform a function in your business. Hire people to

781
00:46:53.440 --> 00:46:57.720
buy back some of your time. If they're not buying back some of

782
00:46:57.720 --> 00:47:02.800
your time, I would extend that idea to hire someone who can add

783
00:47:02.800 --> 00:47:08.120
a capability that will save you trying to learn it and therefore

784
00:47:08.120 --> 00:47:11.560
buy back your time. A lot of times as entrepreneurs, we're

785
00:47:11.560 --> 00:47:14.840
very capable of learning things, you know, we're very good, we'll

786
00:47:14.840 --> 00:47:18.960
go and learn whatever it takes, like how hard can it be? The

787
00:47:19.000 --> 00:47:22.680
the reality is, if we can hire someone who brings that

788
00:47:22.680 --> 00:47:28.080
expertise, that makes all the difference. And by the way, get

789
00:47:28.080 --> 00:47:32.960
super creative with how you hire people. You don't always, it

790
00:47:33.000 --> 00:47:38.320
often takes no money to solve these problems. Right? And so

791
00:47:38.320 --> 00:47:42.400
what I didn't say in all of this is the relentless focus on

792
00:47:42.400 --> 00:47:48.760
keeping costs down. It's find a way find a way find a way. It's

793
00:47:48.760 --> 00:47:54.040
incredible. I was just listening a few days ago, Tesla did their

794
00:47:54.840 --> 00:48:01.720
quarterly analyst report. And one of the, I've forgotten who

795
00:48:01.720 --> 00:48:04.560
it was, one of the senior people who drive all the costs and

796
00:48:04.560 --> 00:48:08.920
production at Tesla was saying, oh, we took off this one sticker

797
00:48:09.000 --> 00:48:14.760
because it saved us one cent per car. And you go, well, how does

798
00:48:14.760 --> 00:48:19.520
that help? Well, it's the mindset that helps. Because that

799
00:48:19.520 --> 00:48:22.200
one cent, they were putting stickers and nobody ever saw

800
00:48:22.200 --> 00:48:25.800
them. Why are we doing this? Well, it turns out that we're

801
00:48:25.800 --> 00:48:28.640
doing other things that we saved on this, and we saved $1 there

802
00:48:28.640 --> 00:48:32.560
and $3 there. And all these things compound, because of the

803
00:48:32.560 --> 00:48:39.160
relentless, nonstop focus on keeping costs low. We sometimes

804
00:48:39.160 --> 00:48:41.560
do it at that level. But we don't always do it when we're

805
00:48:41.560 --> 00:48:45.680
thinking about how do we keep costs to zero? Can I launch this

806
00:48:45.680 --> 00:48:49.480
with no money? I want to do this new business. Can I do it with

807
00:48:49.480 --> 00:48:59.480
no money? So it's amazing if you can. Any thoughts? Yeah, that's

808
00:48:59.480 --> 00:49:04.480
the book. Buy back your time. I see Francis, you dropped it

809
00:49:04.480 --> 00:49:10.360
there. Yep, that's exactly right. That's the book. Anything

810
00:49:10.760 --> 00:49:15.680
else? We've got a few minutes. Let's drop the, we won't have

811
00:49:15.680 --> 00:49:18.080
breakouts. Obviously, we're going to give you the little

812
00:49:18.080 --> 00:49:20.640
worksheet and the worksheet tries to get you to go and find

813
00:49:20.640 --> 00:49:25.040
a project. Did we drop that already? Thank you. Yeah, we

814
00:49:25.040 --> 00:49:30.840
just did. So look at the little worksheet there. And try to do

815
00:49:30.840 --> 00:49:36.680
this by yourself. I'll be very happy next week to take

816
00:49:36.680 --> 00:49:40.520
questions on this. If you do this and you fail, or you maybe

817
00:49:40.520 --> 00:49:46.120
I made it look easier than it is. I really think it's easy,

818
00:49:46.120 --> 00:49:50.200
but maybe I've been doing it a long time. But you try and then

819
00:49:50.200 --> 00:49:53.520
come back. Anything, a personal project, you want to re

820
00:49:53.520 --> 00:49:58.080
landscape your back garden, whatever your project is. Try

821
00:49:58.080 --> 00:50:00.000
it. Because there's something

822
00:50:00.000 --> 00:50:03.640
in your life right now that needs an evaluation?

823
00:50:06.600 --> 00:50:09.400
So who could use, just by the show of hands,

824
00:50:09.400 --> 00:50:10.860
who could use this right now?

825
00:50:12.000 --> 00:50:12.840
Let me see.

826
00:50:12.840 --> 00:50:14.420
Okay, I see Tyler, Ben, yeah.

827
00:50:15.320 --> 00:50:17.560
Okay, quite a few can use it right now.

828
00:50:17.560 --> 00:50:19.120
Good.

829
00:50:19.120 --> 00:50:20.160
Excellent.

830
00:50:20.160 --> 00:50:23.160
Well, I will give you back your time

831
00:50:23.160 --> 00:50:24.000
and we'll end it there.

832
00:50:24.000 --> 00:50:25.600
I'm gonna hand it back to Jaylen.

833
00:50:26.760 --> 00:50:27.600
All right.

834
00:50:27.600 --> 00:50:28.760
Well, this was a fun conversation.

835
00:50:28.760 --> 00:50:31.200
I can tell from the dialogue, from the chat,

836
00:50:31.200 --> 00:50:33.160
that all of your wheels are turning.

837
00:50:33.160 --> 00:50:36.540
So definitely take this worksheet, the Excel sheet.

838
00:50:36.540 --> 00:50:38.200
You can save that from the chat

839
00:50:38.200 --> 00:50:39.720
and get some projects going

840
00:50:39.720 --> 00:50:42.040
and come back with some questions next week.

841
00:50:42.040 --> 00:50:43.860
And that'll be all for today.

842
00:50:43.860 --> 00:50:46.400
Don't forget, when you hop out of the Zoom call

843
00:50:46.400 --> 00:50:48.440
to fill out the end of call survey.

844
00:50:48.440 --> 00:50:50.320
That'll be so helpful for us.

845
00:50:50.320 --> 00:50:51.920
We'll see you next week.

846
00:50:51.920 --> 00:50:52.760
Bye, everyone.
