WEBVTT

1
00:00:00.000 --> 00:00:06.040
Well, if you want to jump in, we'll just go for it.

2
00:00:06.040 --> 00:00:07.040
All right.

3
00:00:07.040 --> 00:00:08.039
Awesome.

4
00:00:08.039 --> 00:00:09.040
Hi, everybody.

5
00:00:09.040 --> 00:00:13.880
Welcome to our first training in Q&A session.

6
00:00:13.880 --> 00:00:14.880
Super excited to have you here.

7
00:00:14.880 --> 00:00:20.620
This is kind of our first run, so we'll be learning right alongside you.

8
00:00:20.620 --> 00:00:26.960
So today, real quick, we are going to be going through, you know, basically how to get the

9
00:00:26.960 --> 00:00:29.480
most value out of your app.

10
00:00:29.480 --> 00:00:35.880
We're going to talk about tracking and increasing engagement in your app, and then, well, what's

11
00:00:35.880 --> 00:00:39.360
new at Tribe Social, and then we'll do our Q&A session at the very end.

12
00:00:39.360 --> 00:00:44.400
So if you have any questions, feel free to save them for the very end.

13
00:00:44.400 --> 00:00:46.800
You can also send them in the chat.

14
00:00:46.800 --> 00:00:53.440
While Bruce is talking, me and Macy will be able to respond to you in the chat.

15
00:00:53.440 --> 00:01:00.440
So without further ado, I'll hand it over to Bruce, who's going to kick us off.

16
00:01:00.440 --> 00:01:01.440
Awesome.

17
00:01:01.440 --> 00:01:02.440
That sounds great.

18
00:01:02.440 --> 00:01:04.160
So, yeah, guys, we're super excited.

19
00:01:04.160 --> 00:01:06.800
I've actually been waiting about a year to do this call.

20
00:01:06.800 --> 00:01:10.920
We thought of doing it last year, and we just had too many things going on.

21
00:01:10.920 --> 00:01:14.680
So now we've kind of got enough people on our team where we feel like we can support

22
00:01:14.680 --> 00:01:16.640
this and do this well.

23
00:01:16.640 --> 00:01:22.440
So we have all of you guys, which are trained, you guys are, you know, launching your community,

24
00:01:22.440 --> 00:01:25.680
you've been running your community using Tribe Social, and we're all kind of having

25
00:01:25.680 --> 00:01:30.600
sort of the same questions happening, you know, for different groups.

26
00:01:30.600 --> 00:01:33.440
So we thought this would be a great place to just pull some of the training and some

27
00:01:33.440 --> 00:01:38.480
resources and some discussion on how to get the most value out of Tribe, and also just

28
00:01:38.480 --> 00:01:42.160
how to grow your community, how to add more value, like different things you can do to

29
00:01:42.160 --> 00:01:43.560
increase engagement.

30
00:01:43.560 --> 00:01:48.480
So a lot of cool topics we can cover, and we're going to try to add some valuable training

31
00:01:48.520 --> 00:01:52.240
on the front half of this so that you can always reference it, or if you missed the

32
00:01:52.240 --> 00:01:54.800
recording, you can come back, watch that training.

33
00:01:54.800 --> 00:01:59.160
It'll be less than 20, 30 minutes, and then we're going to leave the end for Q&A.

34
00:01:59.160 --> 00:02:03.840
So if you've got questions or problems you're running into, feedback, anything like that

35
00:02:03.840 --> 00:02:08.320
at the end of the session, you can just jump in, and we'll just, you know, we can pull

36
00:02:08.320 --> 00:02:11.039
up the screen, we can look at your app, we can see what you're doing.

37
00:02:11.039 --> 00:02:14.800
You know, this is a time to really, like, not just talk like hypotheticals, but kind

38
00:02:14.800 --> 00:02:18.160
of get in and look at tactics, how can we fix this?

39
00:02:18.160 --> 00:02:19.160
And then go from there.

40
00:02:19.160 --> 00:02:22.320
So we're going to attempt to do this every other week.

41
00:02:22.320 --> 00:02:24.400
We may switch it to weekly, we may switch it to monthly.

42
00:02:24.400 --> 00:02:30.560
We'll just see kind of how the, you know, the attendance is, and we'll go from there.

43
00:02:30.560 --> 00:02:33.840
So I'll go ahead and share my screen real quick here.

44
00:02:33.840 --> 00:02:36.440
Here we go.

45
00:02:36.440 --> 00:02:40.400
I'll jump into a quick slides.

46
00:02:40.400 --> 00:02:45.600
Is that screen, the slides?

47
00:02:45.600 --> 00:02:46.600
Yes?

48
00:02:46.600 --> 00:02:47.600
Cool.

49
00:02:48.080 --> 00:02:49.200
All right.

50
00:02:49.200 --> 00:02:54.760
So this, first off, yeah, like Abby said, welcome.

51
00:02:54.760 --> 00:02:58.560
This is something that we're going to be continuing to build.

52
00:02:58.560 --> 00:03:02.360
We wanted to make sure that we've been very intentional with what we've called this group.

53
00:03:02.360 --> 00:03:06.480
So we're calling this the app, the Tribe Social App Owners Group.

54
00:03:06.480 --> 00:03:11.320
And what we want to do is actually define this, that you guys are owners of an app,

55
00:03:11.320 --> 00:03:12.320
right?

56
00:03:12.320 --> 00:03:16.320
And we've defined an app owner as anyone that actually owns their technology, and they can

57
00:03:16.320 --> 00:03:19.080
control their entire tech stack and application.

58
00:03:19.080 --> 00:03:22.400
So you guys are actually fully in control of your app.

59
00:03:22.400 --> 00:03:26.640
We have a lot of features and new things that we can add to the app to give you more tools.

60
00:03:26.640 --> 00:03:31.520
But really, you guys are in the driver's seat, running this app day to day, week to week.

61
00:03:31.520 --> 00:03:37.960
And so we want to give you all of the training and tools that we have to make you guys as

62
00:03:37.960 --> 00:03:39.760
successful as possible.

63
00:03:39.760 --> 00:03:45.200
And so now you can just know that you and Elon Musk both own your own social apps, right?

64
00:03:45.200 --> 00:03:50.640
So Elon just bought Twitter last year, and now you guys also have an app.

65
00:03:50.640 --> 00:03:54.680
So you're kind of thinking the same way, like as an owner and not just as like someone who's

66
00:03:54.680 --> 00:03:56.840
renting a platform, okay?

67
00:03:56.840 --> 00:04:01.800
So a quick summary, like Abby said, it's going to be tools and training for app owners.

68
00:04:01.800 --> 00:04:04.560
We're going to do live Q&A each call.

69
00:04:04.560 --> 00:04:09.200
You're also going to get access to me and our team between calls.

70
00:04:09.200 --> 00:04:13.240
So we'll have, we're actually going to use our own Tribe Social App.

71
00:04:13.280 --> 00:04:16.959
It's like a Tribe Social App inside of Trope's Tribe Social App.

72
00:04:16.959 --> 00:04:21.839
So we'll have that where you guys can post questions, comments, we can have discussion

73
00:04:21.839 --> 00:04:24.200
between calls there.

74
00:04:24.200 --> 00:04:27.080
And then also we'll give you guys the behind the scenes on what are some of the current

75
00:04:27.080 --> 00:04:30.000
features and what are some of the future things that we're working on.

76
00:04:30.000 --> 00:04:33.040
So you guys get to hear it first here.

77
00:04:33.040 --> 00:04:36.800
So we'll always use this channel to announce things so you guys know exactly what's changing

78
00:04:36.800 --> 00:04:38.960
in the app and anything new.

79
00:04:38.960 --> 00:04:40.640
So we're going to do some of that at the end.

80
00:04:40.640 --> 00:04:46.040
We have a lot to let you guys know about as far as what's happening in the next couple

81
00:04:46.040 --> 00:04:47.400
months here.

82
00:04:47.400 --> 00:04:52.880
So and of course the last thing five is just to help you guys connect with each other.

83
00:04:52.880 --> 00:04:58.680
Sometimes just facilitating a discussion, having everybody in the room is valuable in

84
00:04:58.680 --> 00:05:00.000
itself because you just have a.

85
00:05:00.000 --> 00:05:02.200
a ton of people that are in different stages.

86
00:05:02.200 --> 00:05:03.880
Some have figured this thing out

87
00:05:03.880 --> 00:05:05.560
and others have figured that other thing out.

88
00:05:05.560 --> 00:05:07.560
And if we kind of collaborate and help each other,

89
00:05:07.560 --> 00:05:10.440
there's a lot of value and knowledge that's sitting

90
00:05:10.440 --> 00:05:13.880
in the team in this, like all these app owners on this call.

91
00:05:13.880 --> 00:05:17.620
So definitely leverage each other in that.

92
00:05:17.620 --> 00:05:19.840
And so I know some of you guys are maybe seeing each other

93
00:05:19.840 --> 00:05:21.360
for the first time, but don't worry,

94
00:05:21.360 --> 00:05:22.800
we're all gonna get to know each other,

95
00:05:22.800 --> 00:05:25.800
get to know each other's communities as we jump in.

96
00:05:25.800 --> 00:05:29.180
So the one thing we're gonna talk about today

97
00:05:29.180 --> 00:05:32.580
is like how you can make your app more valuable

98
00:05:32.580 --> 00:05:33.580
as an app owner.

99
00:05:33.580 --> 00:05:35.340
So the more valuable your app is,

100
00:05:35.340 --> 00:05:36.580
the more people are gonna use it,

101
00:05:36.580 --> 00:05:38.420
the more value your community has.

102
00:05:39.340 --> 00:05:40.700
People will tell their friends about it.

103
00:05:40.700 --> 00:05:44.580
They can refer more members into your communities.

104
00:05:44.580 --> 00:05:47.380
So making your app extremely valuable is really important.

105
00:05:47.380 --> 00:05:49.320
And there's a couple of ways that you can do that.

106
00:05:49.320 --> 00:05:51.440
You guys know that when you're running a coaching program,

107
00:05:51.440 --> 00:05:53.500
like people are gonna get out of it,

108
00:05:53.500 --> 00:05:55.360
like what they put into it.

109
00:05:55.360 --> 00:05:59.140
And every time we've done been part of any coaching program,

110
00:05:59.980 --> 00:06:00.820
the ones where we're like,

111
00:06:00.820 --> 00:06:01.640
oh, that was kind of a waste of time.

112
00:06:01.640 --> 00:06:02.780
Like we just didn't put the time in,

113
00:06:02.780 --> 00:06:03.940
like we didn't put the energy in,

114
00:06:03.940 --> 00:06:05.060
we didn't watch the videos,

115
00:06:05.060 --> 00:06:07.060
we didn't join the live Zoom calls.

116
00:06:08.020 --> 00:06:09.740
So when you guys launch these programs

117
00:06:09.740 --> 00:06:10.800
and these memberships,

118
00:06:11.860 --> 00:06:13.740
you know that if people don't engage,

119
00:06:13.740 --> 00:06:16.580
like it's not gonna be valuable at all to them.

120
00:06:16.580 --> 00:06:20.440
So especially in those first kind of 30 days

121
00:06:20.440 --> 00:06:22.980
when you've launched it, getting people in,

122
00:06:22.980 --> 00:06:26.000
getting them regularly using the app, the dashboard,

123
00:06:26.000 --> 00:06:27.660
being a part of Zoom calls,

124
00:06:27.660 --> 00:06:29.860
and just regularly engaging in some way

125
00:06:29.860 --> 00:06:31.860
with your community,

126
00:06:32.740 --> 00:06:34.780
that is extremely powerful to help them,

127
00:06:34.780 --> 00:06:36.860
you know, stay in that flow

128
00:06:36.860 --> 00:06:39.860
and stay kind of connected to your community.

129
00:06:39.860 --> 00:06:42.580
I love this quote from James Clear.

130
00:06:42.580 --> 00:06:44.540
If you guys haven't read Atomic Habits,

131
00:06:44.540 --> 00:06:46.300
should all read Atomic Habits,

132
00:06:46.300 --> 00:06:49.020
very helpful for your community,

133
00:06:49.020 --> 00:06:51.660
but also just for your own personal life.

134
00:06:51.660 --> 00:06:54.060
Lindsay and I read this a year ago

135
00:06:54.060 --> 00:06:55.660
and we actually implemented a lot of things

136
00:06:55.660 --> 00:07:00.260
in our own family to incorporate some of these good habits.

137
00:07:00.260 --> 00:07:01.500
But James says,

138
00:07:01.500 --> 00:07:03.340
your habits shape your identity

139
00:07:03.340 --> 00:07:05.860
and your identity shapes your habits.

140
00:07:05.860 --> 00:07:09.460
So true behavior change comes when your identity changes.

141
00:07:09.460 --> 00:07:11.540
So people have joined your community,

142
00:07:11.540 --> 00:07:13.940
their, whatever their status is,

143
00:07:13.940 --> 00:07:15.860
they're looking, they're kind of here

144
00:07:15.860 --> 00:07:17.260
and they're trying to get there.

145
00:07:17.260 --> 00:07:20.020
They're trying to get to that next thing.

146
00:07:20.020 --> 00:07:21.820
And in order for that to change,

147
00:07:21.820 --> 00:07:22.980
they have to change their identity.

148
00:07:22.980 --> 00:07:24.860
Like if they're gonna start,

149
00:07:24.860 --> 00:07:28.380
if they're taking the options trading group from 100X,

150
00:07:28.380 --> 00:07:30.580
they are now gonna be an options trader.

151
00:07:30.580 --> 00:07:33.380
Like they have a new identity as an options trader.

152
00:07:33.380 --> 00:07:36.260
If they're jumping into real estate with Keyspire,

153
00:07:36.260 --> 00:07:37.860
they're having a new identity of like,

154
00:07:37.860 --> 00:07:40.940
okay, I'm gonna be an expert in this area of real estate.

155
00:07:40.940 --> 00:07:42.540
And so that's an identity change.

156
00:07:42.540 --> 00:07:43.660
And once their identity changes

157
00:07:43.660 --> 00:07:44.780
and everything sort of follows like,

158
00:07:44.780 --> 00:07:47.780
oh, well, if I'm this type of,

159
00:07:47.780 --> 00:07:48.860
if I have this identity,

160
00:07:48.860 --> 00:07:50.820
then these are the things that I have to do every week.

161
00:07:50.820 --> 00:07:54.380
This is what I do every day to make that identity happen.

162
00:07:54.380 --> 00:07:58.220
So this is where we are taking the apps that you guys have

163
00:07:58.220 --> 00:08:00.660
and turning it into a powerful, powerful tool

164
00:08:00.660 --> 00:08:02.940
to help shape these habits,

165
00:08:02.940 --> 00:08:05.020
either through the app, through Tribe,

166
00:08:05.020 --> 00:08:07.620
or just how you guys are communicating to your,

167
00:08:07.620 --> 00:08:09.580
by email, by text,

168
00:08:09.580 --> 00:08:11.740
how you're pulling people into Zoom calls.

169
00:08:11.740 --> 00:08:14.500
All of that helps to give them this identity.

170
00:08:14.500 --> 00:08:16.100
So I would challenge you guys,

171
00:08:16.100 --> 00:08:17.940
if you haven't thought through your identity

172
00:08:17.940 --> 00:08:19.220
of who this is, like we spent,

173
00:08:19.220 --> 00:08:21.460
we're very intentional when we made this group

174
00:08:21.460 --> 00:08:23.500
to call you guys app owners,

175
00:08:23.500 --> 00:08:24.780
because that's your new identity.

176
00:08:24.780 --> 00:08:26.900
Like you guys are now app owners.

177
00:08:26.900 --> 00:08:29.420
You're not just app renters or app users.

178
00:08:29.420 --> 00:08:30.860
On Facebook, you were an app user.

179
00:08:30.860 --> 00:08:32.580
If you're on Kajabi, you're an app renter.

180
00:08:32.580 --> 00:08:34.140
Now, Tribe, you're an app owner.

181
00:08:34.140 --> 00:08:35.460
Okay, it's very different.

182
00:08:35.460 --> 00:08:37.260
And owners think about things different

183
00:08:37.260 --> 00:08:40.580
than if you're just renting or using something for free.

184
00:08:40.580 --> 00:08:42.260
Cool.

185
00:08:42.260 --> 00:08:43.860
So I wanna talk a little more about habits

186
00:08:43.860 --> 00:08:44.740
and how this works.

187
00:08:44.740 --> 00:08:46.340
If you guys have, like I said,

188
00:08:46.340 --> 00:08:49.740
read Atomic Habits, it's gonna be a good refresher.

189
00:08:49.740 --> 00:08:52.900
But James talks about how you've got this kind of,

190
00:08:52.940 --> 00:08:55.020
these four stages of a habit.

191
00:08:55.020 --> 00:08:56.980
You have the cue, you have this craving,

192
00:08:56.980 --> 00:08:58.180
the response and the reward.

193
00:08:58.180 --> 00:09:03.180
So a great example here is if your phone buzzes,

194
00:09:03.420 --> 00:09:05.820
there's a cue, oh, I got a new text message.

195
00:09:05.820 --> 00:09:08.140
The craving is like, ah, I wonder what it says.

196
00:09:08.140 --> 00:09:10.820
Like, I need to jump in and figure out what that says.

197
00:09:10.820 --> 00:09:12.500
Then the response is that you're like,

198
00:09:12.500 --> 00:09:14.620
oh, I pick up my phone and I read the text.

199
00:09:14.620 --> 00:09:16.780
And then you feel this feeling of satisfaction,

200
00:09:16.780 --> 00:09:18.820
like, oh, it's good that I heard from my sister

201
00:09:18.820 --> 00:09:20.340
that you just had a baby.

202
00:09:20.340 --> 00:09:21.980
Great, there's like this reward.

203
00:09:21.980 --> 00:09:23.340
So then you put your phone down.

204
00:09:23.340 --> 00:09:25.260
And the next time your phone buzzes,

205
00:09:25.260 --> 00:09:26.860
you pick it, it's just like the same thing.

206
00:09:26.860 --> 00:09:29.420
And it's a very repetitive cycle.

207
00:09:29.420 --> 00:09:32.140
It goes from cue, craving, response, reward,

208
00:09:32.140 --> 00:09:34.060
and then it picks right back up into cue.

209
00:09:34.060 --> 00:09:38.780
So this is just how, there's a lot more detail in this,

210
00:09:38.780 --> 00:09:40.620
like I'm not gonna go into in the book,

211
00:09:40.620 --> 00:09:43.180
but you can definitely pick it up and read it.

212
00:09:43.180 --> 00:09:46.060
And I think it's one of the most powerful things

213
00:09:46.060 --> 00:09:47.500
when you're creating,

214
00:09:47.500 --> 00:09:48.780
trying to help people with their identity

215
00:09:48.780 --> 00:09:50.580
to help give them really good habits.

216
00:09:50.580 --> 00:09:51.540
So if you think about it,

217
00:09:51.540 --> 00:09:54.900
like there's sort of the cue, craving, response, reward.

218
00:09:54.900 --> 00:09:56.660
The cues, you're just making it really obvious.

219
00:09:56.660 --> 00:09:59.580
It has to kind of like be an email, a push notification,

220
00:09:59.580 --> 00:10:00.420
something that.

221
00:10:00.000 --> 00:10:01.720
triggers like, oh, I need to be doing this.

222
00:10:01.720 --> 00:10:03.400
Or it could be even a time of day,

223
00:10:03.400 --> 00:10:07.320
like, you know, we have some things

224
00:10:07.320 --> 00:10:08.720
that you're maybe gonna do in the morning.

225
00:10:08.720 --> 00:10:09.540
Maybe there's something like

226
00:10:09.540 --> 00:10:10.840
when you first get into the office,

227
00:10:10.840 --> 00:10:12.640
like you have this certain thing, it's this cue.

228
00:10:12.640 --> 00:10:15.380
Like I walk into my office in the beginning of the day

229
00:10:15.380 --> 00:10:17.800
and I do this first thing.

230
00:10:17.800 --> 00:10:19.160
So then there's a craving,

231
00:10:19.160 --> 00:10:20.720
like I wanna actually make it attractive.

232
00:10:20.720 --> 00:10:22.440
Like, oh, I see that thing

233
00:10:22.440 --> 00:10:25.080
and I want to like take action on it, right?

234
00:10:25.080 --> 00:10:26.280
So there needs to be attractive.

235
00:10:26.280 --> 00:10:29.000
And of course it's easy for the response.

236
00:10:29.000 --> 00:10:29.840
They need to be able to like,

237
00:10:29.840 --> 00:10:33.880
oh, I know if I need to be, you know,

238
00:10:33.880 --> 00:10:36.920
jumping into this, doing my homework or doing this lesson

239
00:10:36.920 --> 00:10:39.200
because I just walked to my office, this is my like cue.

240
00:10:39.200 --> 00:10:42.000
I have to go to the dashboard or get, you know,

241
00:10:42.000 --> 00:10:45.040
to the app or whatever to go watch this content.

242
00:10:45.040 --> 00:10:46.360
And then have some sort of payoff

243
00:10:46.360 --> 00:10:48.600
where they can even just mark something completed

244
00:10:48.600 --> 00:10:50.000
or they post something in the community

245
00:10:50.000 --> 00:10:51.720
and they feel that sense of accomplishment

246
00:10:51.720 --> 00:10:53.160
and they cross it off their list

247
00:10:53.160 --> 00:10:54.680
and then they go on with their day.

248
00:10:54.680 --> 00:10:56.080
Okay, so there can be,

249
00:10:56.080 --> 00:10:58.200
we're gonna get a lot of these different examples here.

250
00:10:58.200 --> 00:11:00.960
And I'd also love to hear from all of you guys

251
00:11:00.960 --> 00:11:01.840
on some feedback.

252
00:11:01.840 --> 00:11:04.040
So if this is helpful, like in the chat,

253
00:11:04.040 --> 00:11:07.640
just drop like habits in the chat there

254
00:11:07.640 --> 00:11:09.040
just to see if you guys are like,

255
00:11:09.040 --> 00:11:09.880
if this is resonating,

256
00:11:09.880 --> 00:11:13.080
like would you like some good habits for your community

257
00:11:13.080 --> 00:11:15.560
to have your members building these good habits, right?

258
00:11:15.560 --> 00:11:16.400
There we go.

259
00:11:17.640 --> 00:11:19.600
If you guys want,

260
00:11:19.600 --> 00:11:21.840
I'm gonna drop just a quick blog post here.

261
00:11:21.840 --> 00:11:23.240
So we're gonna try to like overwhelm you guys

262
00:11:23.240 --> 00:11:24.760
with resources.

263
00:11:24.760 --> 00:11:26.120
It's a great little blog post

264
00:11:26.120 --> 00:11:29.280
that kind of explains all of this a lot slower

265
00:11:29.280 --> 00:11:30.880
and in more detail.

266
00:11:30.880 --> 00:11:31.720
If you're interested,

267
00:11:31.720 --> 00:11:33.080
you don't have to go read the entire book,

268
00:11:33.080 --> 00:11:35.400
but this is a great post.

269
00:11:35.400 --> 00:11:37.800
I'm gonna highlight the options trading.

270
00:11:37.800 --> 00:11:39.200
I use there as an example,

271
00:11:39.200 --> 00:11:41.640
but they've been doing a great job of this.

272
00:11:41.640 --> 00:11:43.400
And they have something

273
00:11:43.400 --> 00:11:46.120
where there is actual trades happening very regularly.

274
00:11:46.120 --> 00:11:49.840
So they'll have a push notification goes out.

275
00:11:49.840 --> 00:11:51.240
It pulls people in,

276
00:11:51.240 --> 00:11:52.920
like basically gives them the queue.

277
00:11:52.920 --> 00:11:54.560
They jump back with one tap,

278
00:11:54.560 --> 00:11:56.680
they can jump back into the community.

279
00:11:56.680 --> 00:11:58.360
They now see like, okay,

280
00:11:58.360 --> 00:12:01.800
this one stock is going up or down or whatever.

281
00:12:03.040 --> 00:12:06.000
And they're giving kind of live trade alerts through this.

282
00:12:06.000 --> 00:12:07.360
And then you've got this reward

283
00:12:07.360 --> 00:12:10.120
where you see this Phoebe here,

284
00:12:10.120 --> 00:12:12.760
made $900 in three days.

285
00:12:12.760 --> 00:12:14.160
So she's like super excited.

286
00:12:14.160 --> 00:12:16.000
So that's, and then a bunch of people like liked it.

287
00:12:16.000 --> 00:12:19.120
So they kind of like confirmed that in the community.

288
00:12:19.120 --> 00:12:20.760
So they've been doing a great job of this.

289
00:12:20.760 --> 00:12:21.880
They've been doing this for,

290
00:12:21.880 --> 00:12:23.840
I think over a year.

291
00:12:23.840 --> 00:12:26.320
I would say because of the nature

292
00:12:26.320 --> 00:12:28.600
of the content they're sharing,

293
00:12:28.600 --> 00:12:31.680
it is an extremely active group.

294
00:12:31.680 --> 00:12:34.320
And so because they just constantly pulling people in,

295
00:12:34.320 --> 00:12:36.160
they're trying to help people shift their identity

296
00:12:36.160 --> 00:12:40.920
from just being a mom or a dad or a business owner

297
00:12:40.920 --> 00:12:43.240
to now like, hey, I'm actually an options trader as well.

298
00:12:43.240 --> 00:12:45.400
Like I do options trading and I do it well.

299
00:12:45.400 --> 00:12:48.080
And these are the tools that I use to make it happen.

300
00:12:48.080 --> 00:12:51.640
So that's just a little on habits.

301
00:12:51.640 --> 00:12:52.880
And so we're gonna talk like

302
00:12:52.880 --> 00:12:54.600
in the context of an app,

303
00:12:54.600 --> 00:12:55.840
what do habits look like?

304
00:12:55.840 --> 00:12:57.320
How do we pull people in?

305
00:12:57.320 --> 00:12:59.040
I'm gonna try to give you guys some examples

306
00:12:59.040 --> 00:13:01.080
on some things that you guys can do,

307
00:13:01.080 --> 00:13:04.360
habits for your own team to help increase

308
00:13:04.360 --> 00:13:08.000
like how you guys operate and how you track engagement

309
00:13:08.000 --> 00:13:10.840
and how you are growing as a team.

310
00:13:10.840 --> 00:13:13.240
But also I wanna give you some strategies

311
00:13:13.240 --> 00:13:16.160
on how I think you guys could help increase engagement

312
00:13:16.160 --> 00:13:19.280
and help build these habits in your own app, okay?

313
00:13:19.280 --> 00:13:22.680
So this was just kind of some general things

314
00:13:23.480 --> 00:13:25.560
on how to track and increase engagement.

315
00:13:25.560 --> 00:13:29.160
And so when you're an app owner,

316
00:13:29.160 --> 00:13:30.200
and this is true of any,

317
00:13:30.200 --> 00:13:32.720
if you look at any software company out there,

318
00:13:32.720 --> 00:13:36.200
any platform, make it, call it Uber Eats,

319
00:13:36.200 --> 00:13:38.480
whatever, pick a platform.

320
00:13:38.480 --> 00:13:41.360
They are tracking things like daily, weekly,

321
00:13:41.360 --> 00:13:42.920
monthly active users,

322
00:13:42.920 --> 00:13:44.040
because they're trying to see like how many people

323
00:13:44.040 --> 00:13:45.840
are regularly coming back to this app

324
00:13:45.840 --> 00:13:48.360
that are using it every single day.

325
00:13:48.360 --> 00:13:50.280
I really like weekly active users

326
00:13:50.280 --> 00:13:52.400
for the space that we're in here

327
00:13:52.400 --> 00:13:54.160
with like courses and content.

328
00:13:54.160 --> 00:13:57.800
A week tends to be like a really good cadence

329
00:13:57.800 --> 00:14:00.440
for this to not get distracted.

330
00:14:00.440 --> 00:14:02.360
You can kind of see what happened last week.

331
00:14:02.360 --> 00:14:04.040
You can make a few changes this week

332
00:14:04.040 --> 00:14:06.960
and see what happens next week with these results.

333
00:14:06.960 --> 00:14:08.880
It's not so far in the future.

334
00:14:08.880 --> 00:14:10.840
Like if you're looking at monthly active,

335
00:14:10.840 --> 00:14:12.800
it's sometimes a little hard to like comprehend

336
00:14:12.800 --> 00:14:16.440
what a month worth of engagement looks like.

337
00:14:16.440 --> 00:14:18.040
Weekly has been really great.

338
00:14:18.040 --> 00:14:19.440
And I'm gonna show you guys some cool charts

339
00:14:19.440 --> 00:14:22.240
that you can use to track this.

340
00:14:22.240 --> 00:14:24.440
And the other thing is just tracking like feature usage.

341
00:14:24.440 --> 00:14:26.840
Like, okay, so there's some people like coming to the app,

342
00:14:26.840 --> 00:14:28.240
what are they actually doing in the app?

343
00:14:28.240 --> 00:14:31.520
What features are they leveraging in the app?

344
00:14:31.520 --> 00:14:32.680
So we'll dive into that.

345
00:14:32.680 --> 00:14:36.200
So when we're looking at as like developers

346
00:14:36.200 --> 00:14:38.440
and as a team managing this product,

347
00:14:38.440 --> 00:14:40.200
we have a chart like this.

348
00:14:40.200 --> 00:14:44.160
So this is actually a live screenshot from this morning

349
00:14:44.160 --> 00:14:45.920
of all of our tribe apps together.

350
00:14:45.920 --> 00:14:48.440
So we can see how many total active users

351
00:14:48.440 --> 00:14:51.360
there were last week across all of your apps.

352
00:14:51.360 --> 00:14:54.640
And so we can see there was 4,207 people

353
00:14:54.640 --> 00:14:57.320
that showed up across a bunch of different apps.

354
00:14:57.320 --> 00:14:58.960
We can see which features are being used,

355
00:14:58.960 --> 00:15:00.120
are people going live?

356
00:15:00.000 --> 00:15:03.360
how many posts happened, how many comments happened,

357
00:15:03.360 --> 00:15:05.760
and did we increase the number of groups

358
00:15:05.760 --> 00:15:07.880
that we have across all of our clients?

359
00:15:07.880 --> 00:15:10.360
So this is something that we're using as a team,

360
00:15:10.360 --> 00:15:12.960
and you can see there's actually a new record for us.

361
00:15:12.960 --> 00:15:15.780
But if we hadn't measured this, if we hadn't looked at it,

362
00:15:15.780 --> 00:15:17.360
we would have just gone on this week

363
00:15:17.360 --> 00:15:18.540
like nothing had changed.

364
00:15:18.540 --> 00:15:21.040
And yet we created a really cool moment in our team

365
00:15:21.040 --> 00:15:23.840
when we could see, hey, we actually broke a new record.

366
00:15:23.840 --> 00:15:28.840
Like one, we passed 4,000 weekly active users,

367
00:15:29.160 --> 00:15:32.440
which we've never done before so far this year.

368
00:15:32.440 --> 00:15:34.900
So we could have that as a win.

369
00:15:34.900 --> 00:15:36.920
But that kind of like,

370
00:15:36.920 --> 00:15:38.640
this is something that we do like every Monday.

371
00:15:38.640 --> 00:15:40.040
So that's kind of our cue.

372
00:15:40.040 --> 00:15:42.320
We jump in, we look at this chart as a team,

373
00:15:42.320 --> 00:15:44.540
and we all kind of weigh in and give feedback.

374
00:15:44.540 --> 00:15:46.960
And so that's a way that we help like

375
00:15:46.960 --> 00:15:49.360
have the sense of accomplishment for what we did last week.

376
00:15:49.360 --> 00:15:52.280
So that's something you guys can be doing as a team as well.

377
00:15:52.280 --> 00:15:54.040
I'm gonna show you some tools

378
00:15:54.040 --> 00:15:58.280
of how you can track numbers like this for your communities.

379
00:15:58.880 --> 00:16:00.360
And then we also track things, like I said,

380
00:16:00.360 --> 00:16:02.440
like total posts, comments, live.

381
00:16:02.440 --> 00:16:04.560
So you can see like week over week,

382
00:16:04.560 --> 00:16:06.680
how are those things going up or down?

383
00:16:06.680 --> 00:16:08.440
And so when we add a new feature,

384
00:16:08.440 --> 00:16:10.260
like if you guys see a new feature from us

385
00:16:10.260 --> 00:16:12.640
where we're improving courses

386
00:16:12.640 --> 00:16:15.800
or we're adding some new push notification functionality

387
00:16:15.800 --> 00:16:17.900
or go live functionality,

388
00:16:17.900 --> 00:16:19.320
you guys can look at these metrics

389
00:16:19.320 --> 00:16:22.500
and that's just like we are and look at it as an owner.

390
00:16:22.500 --> 00:16:24.760
Like, okay, here's what's going on the app.

391
00:16:25.800 --> 00:16:28.540
The go live feature is maybe a little hidden or buried.

392
00:16:29.240 --> 00:16:30.060
Maybe we move it to a different place

393
00:16:30.060 --> 00:16:31.020
and it's easier to get to.

394
00:16:31.020 --> 00:16:33.380
Now all of a sudden, like more people are going live.

395
00:16:33.380 --> 00:16:34.500
Why do we want people to go live?

396
00:16:34.500 --> 00:16:36.320
Well, because we know that people going live

397
00:16:36.320 --> 00:16:37.840
like helps other people connect

398
00:16:37.840 --> 00:16:39.640
and like hear that person's story.

399
00:16:39.640 --> 00:16:41.380
And when you're on video talking to someone

400
00:16:41.380 --> 00:16:44.440
that's so much more impactful than just seeing a text post

401
00:16:44.440 --> 00:16:47.020
or an image pop up in your feed.

402
00:16:47.020 --> 00:16:49.020
So these are all good things to kind of look

403
00:16:49.020 --> 00:16:50.380
for like a healthy community.

404
00:16:50.380 --> 00:16:53.520
Like we know that these touch points are really meaningful.

405
00:16:53.520 --> 00:16:57.660
And there's probably like a hundred other metrics, right?

406
00:16:57.660 --> 00:16:59.220
That you could potentially track.

407
00:16:59.220 --> 00:17:00.980
These are the ones we're tracking

408
00:17:00.980 --> 00:17:03.560
and we would encourage you guys to track

409
00:17:03.560 --> 00:17:05.180
as far as like the engagement

410
00:17:05.180 --> 00:17:08.540
and the value of how your app's being used.

411
00:17:08.540 --> 00:17:12.740
So I'll jump in a little quick here to just talk about

412
00:17:13.819 --> 00:17:15.800
some ways to increase engagement.

413
00:17:15.800 --> 00:17:20.060
So first thing I mentioned, just having those weekly stats.

414
00:17:20.060 --> 00:17:21.900
I just, I'll highlight last year single

415
00:17:21.900 --> 00:17:23.839
had a crazy week last week.

416
00:17:23.839 --> 00:17:27.180
They basically, I think they've been in phases of launching

417
00:17:27.700 --> 00:17:29.060
and last week they had like over a thousand

418
00:17:29.060 --> 00:17:30.660
active users jump in.

419
00:17:30.660 --> 00:17:33.100
And it's not just like people signed in and left, right?

420
00:17:33.100 --> 00:17:35.040
Cause this is, we want to look at this data

421
00:17:35.040 --> 00:17:37.140
in kind of three-dimensional 3D.

422
00:17:37.140 --> 00:17:38.860
So we can see like they actually,

423
00:17:38.860 --> 00:17:40.740
there's 506 comments that happened.

424
00:17:40.740 --> 00:17:43.460
There was 205 posts happened.

425
00:17:43.460 --> 00:17:45.220
And so that's meaningful

426
00:17:45.220 --> 00:17:47.220
cause it's not just like they showed up and left

427
00:17:47.220 --> 00:17:48.500
like after five minutes, right?

428
00:17:48.500 --> 00:17:50.380
They're actually doing something in the app.

429
00:17:50.380 --> 00:17:52.760
So with just this quick screen, this screenshot

430
00:17:52.760 --> 00:17:55.740
we can kind of get an idea of like,

431
00:17:55.740 --> 00:17:57.700
did we go up or down last week?

432
00:17:57.700 --> 00:17:59.460
Like, how did we, how are we doing?

433
00:18:00.380 --> 00:18:02.660
You guys have heard like, whatever you measure grows.

434
00:18:02.660 --> 00:18:05.760
So as soon as you start looking at this every Monday

435
00:18:05.760 --> 00:18:08.460
or sharing, dropping it in your team Slack account

436
00:18:08.460 --> 00:18:10.440
every Monday, looking at those results,

437
00:18:10.440 --> 00:18:14.440
it helps to like, just pause for a few minutes

438
00:18:14.440 --> 00:18:16.900
and just look at the results from last week

439
00:18:16.900 --> 00:18:19.940
and then kind of make some decisions based on that.

440
00:18:19.940 --> 00:18:24.900
So a couple of things, obviously we can jump into

441
00:18:25.740 --> 00:18:28.380
those things like push, you can send push notifications

442
00:18:28.380 --> 00:18:31.340
of course, to pull people back into the app.

443
00:18:31.340 --> 00:18:34.500
You could, that's the one thing you guys

444
00:18:34.500 --> 00:18:36.860
I think are doing that pretty well.

445
00:18:36.860 --> 00:18:39.660
My only thing is like use, you know, relevant timing

446
00:18:39.660 --> 00:18:41.480
like Monday motivation or whatever,

447
00:18:41.480 --> 00:18:43.760
to like drop a little nugget or something

448
00:18:43.760 --> 00:18:46.220
that happens on Monday at 9 a.m.

449
00:18:46.220 --> 00:18:48.660
where it just pops up and it's like, you know

450
00:18:48.660 --> 00:18:50.640
whatever your community is, it's just like

451
00:18:50.640 --> 00:18:53.020
some sort of encouragement for that week or whatever

452
00:18:53.140 --> 00:18:56.380
to tap on it and it pulls them back into the app.

453
00:18:56.380 --> 00:18:59.340
So you can just kind of make up like ritual things

454
00:18:59.340 --> 00:19:01.220
that happen throughout the week.

455
00:19:01.220 --> 00:19:03.100
I think my slides got a little messed up

456
00:19:03.100 --> 00:19:05.540
so don't worry too much what's on here.

457
00:19:05.540 --> 00:19:07.780
I'll jump off of it for a second.

458
00:19:07.780 --> 00:19:12.140
So we could of course host live Q and A sessions is great.

459
00:19:12.140 --> 00:19:14.540
I know that Jackie at last year's single

460
00:19:14.540 --> 00:19:17.380
they're doing this as well, you know

461
00:19:17.380 --> 00:19:20.280
doing like an ask Jackie session.

462
00:19:20.280 --> 00:19:22.460
So, and a lot of people, if you pick a time

463
00:19:22.900 --> 00:19:24.220
where you feel like people are maybe behind

464
00:19:24.220 --> 00:19:28.360
or they're just a lot of questions on a particular subject

465
00:19:28.360 --> 00:19:29.480
then this is a great thing.

466
00:19:29.480 --> 00:19:31.020
You can have it just 60 minutes.

467
00:19:31.020 --> 00:19:33.660
We sometimes would do like a tech Q and A

468
00:19:33.660 --> 00:19:36.260
people like needing some tech support.

469
00:19:36.260 --> 00:19:37.980
You can have different topics, Q and A.

470
00:19:37.980 --> 00:19:40.020
I know this, having like the last thing

471
00:19:40.020 --> 00:19:42.580
you guys probably want is another regular weekly thing

472
00:19:42.580 --> 00:19:45.720
on your calendar, but figure out with coaches

473
00:19:45.720 --> 00:19:48.220
and whoever's on the team that has availability.

474
00:19:48.220 --> 00:19:50.780
It doesn't necessarily have to be the main coach

475
00:19:50.780 --> 00:19:52.580
that's in your community.

476
00:19:52.580 --> 00:19:54.180
It could be someone who's just knowledgeable

477
00:19:54.180 --> 00:19:56.100
in that one area.

478
00:19:56.100 --> 00:19:59.520
So it doesn't have to default to that one person.

479
00:20:00.000 --> 00:20:10.000
So, that's great. The other thing that this helps with is just helps get people unstuck. Sometimes people get stuck in certain things they get lost in the curriculum, they don't know what the next step is.

480
00:20:10.000 --> 00:20:20.000
And then they sort of like make excuses like, well, this is hard. The content isn't well organized, this is the problem, and then they kind of like put their hands up like, well, that didn't work.

481
00:20:20.000 --> 00:20:31.000
That solution I paid for, the membership, the thing I bought, the course, like didn't work. So, we want to like help remove those objections from people as they're jumping in.

482
00:20:31.000 --> 00:20:43.000
So, the other thing is, you can even add some good habit building training into your curriculum. So, when people first jump into the course, when they first jump into your program,

483
00:20:43.000 --> 00:20:53.000
maybe one of those like onboarding welcome orientation modules is like, hey, you're going to need to like change some habits. You're going to have to stop doing some bad habits and start doing some good habits.

484
00:20:53.000 --> 00:20:58.000
Here's some ways to do that to help shift your identity from being this to being that.

485
00:20:58.000 --> 00:21:12.000
So, just being, just helping even your own members kind of build those habits is a great way to help just increase engagement and kind of train them the way that you know of how it would be successful to work with you.

486
00:21:12.000 --> 00:21:19.000
Just finding little ways to add rewards. Number four is like introducing rewards wherever you can.

487
00:21:19.000 --> 00:21:27.000
It's very easy to look up in the analytics and stats and stuff and see like, oh, like these five people have completed the course.

488
00:21:27.000 --> 00:21:35.000
So, make a post in the feed. It's like, hey, really well done to like Abby, Macy, and Cheryl, and David, who all finished the course last week.

489
00:21:35.000 --> 00:21:42.000
Let's all give them like, you know, some love, show them some love in the comments here. And all of a sudden, like all these people like, you know, it just kind of spurs like, oh, yeah, great job.

490
00:21:42.000 --> 00:21:51.000
Like, and then, of course, people are thinking, wait, like, I haven't finished the course. Like, I need to finish. I want to be on that list. Like, I want to get some recognition.

491
00:21:51.000 --> 00:21:56.000
So, those are just really simple ways. Rewards can be as simple as just acknowledging people.

492
00:21:57.000 --> 00:22:06.000
It could even be something when you send your weekly newsletter out, you like highlight some wins from people like, oh, we're part of a group called SAS Academy.

493
00:22:06.000 --> 00:22:15.000
They drop in their weekly Monday email like, so cool to see that, you know, Bruce did this last week and their team had this win and so cool to see this thing happen.

494
00:22:15.000 --> 00:22:21.000
And most of it is just like a screenshot of they're using Facebook. So, like their Facebook group post.

495
00:22:21.000 --> 00:22:28.000
It could just be a screenshot of some win that someone had and just like, just share that. It kind of puts it in front of people.

496
00:22:28.000 --> 00:22:40.000
So, just a great way to kind of like, people see like, oh, they're going to post this when they finish or they're going to maybe mention me. It kind of pulls them back in the app to want to check.

497
00:22:40.000 --> 00:22:50.000
Something as well, just posting engaging content. So, if you have something on Monday or potentially some day of the week, early in the week tends to be much better for this type of stuff.

498
00:22:50.000 --> 00:22:55.000
But post something that actually like provokes a thought or a question.

499
00:22:55.000 --> 00:23:05.000
Dan Martell does this in one of our coaching groups as well where every Monday, he has like a Monday motivation. He goes live for 10 minutes, and he says his only, you know,

500
00:23:05.000 --> 00:23:11.000
cost for attending this free content is that you drop in the comments like what your takeaways were for this week.

501
00:23:11.000 --> 00:23:15.000
And so, just little things like that where you're constantly encouraging people like, hey, put this in the comments.

502
00:23:15.000 --> 00:23:23.000
Hey, you know, whatever. Getting that engagement where they're engaging, but they're also taking time to write back a response.

503
00:23:23.000 --> 00:23:31.000
It's been very awesome. So, I'm going to pause there for a second. Maybe take a couple questions or comments.

504
00:23:31.000 --> 00:23:37.000
I'd love to also hear from you guys. We have a lot of coaches on here. I see a lot more have jumped on since I started speaking.

505
00:23:37.000 --> 00:23:45.000
So, I see Matt's there, David, Cheryl. This is great. Awesome. Great to have you guys.

506
00:23:45.000 --> 00:24:04.000
Anne McDonald, one of our favorites, and Dia. So, yeah, anything that you guys have found that's been working well, questions, things that, you know, comments, I'd love to hear just some of the group discussion on it.

507
00:24:04.000 --> 00:24:05.000
What's up, David?

508
00:24:05.000 --> 00:24:13.000
I'll go. I think, I hope I didn't step anybody's toes there.

509
00:24:13.000 --> 00:24:25.000
You know, we've been really trying to onboard a lot of our community. So, that's what we're doing. We did come up with a sort of five minute start group.

510
00:24:25.000 --> 00:24:45.000
And so, we're intending to try to onboard individuals. We sell a coursing program, but we also have a live launches that we do. So, we run traffic. So, we're trying to bring, trying to create accounts as early as possible.

511
00:24:45.000 --> 00:24:50.000
So, even at the free stage before they become purchasers.

512
00:24:50.000 --> 00:25:00.000
So, that's something that we thought of. I don't necessarily know any feedback as far as, like, whether that's better or not, but at the same time, we're trying to do.

513
00:25:00.000 --> 00:25:04.640
that to create sort of a front porch experience.

514
00:25:04.640 --> 00:25:09.040
And so again, not really sure if that's gonna be helpful

515
00:25:09.040 --> 00:25:12.300
down the road, but in doing so,

516
00:25:13.800 --> 00:25:17.440
we want to lead them through like turning on

517
00:25:17.440 --> 00:25:19.000
and off a group for them.

518
00:25:19.000 --> 00:25:21.560
So we want to have them progressively

519
00:25:21.560 --> 00:25:26.560
when they're purchasing, coming into a quick orientation.

520
00:25:26.800 --> 00:25:28.640
So we call it the five minute start

521
00:25:28.680 --> 00:25:32.040
so that it's literally just five minutes.

522
00:25:32.040 --> 00:25:35.800
Like if they just do this and really click through this,

523
00:25:35.800 --> 00:25:36.880
it's a great orientation.

524
00:25:36.880 --> 00:25:40.280
We're able to sign some documentation, get them going

525
00:25:40.280 --> 00:25:42.660
and get all those things done really quickly

526
00:25:42.660 --> 00:25:46.120
and create that urgency so that we can get them

527
00:25:46.120 --> 00:25:47.040
to their material.

528
00:25:47.040 --> 00:25:51.000
Because if I have an automation that will turn

529
00:25:51.000 --> 00:25:55.020
on the content immediately following the completion

530
00:25:55.020 --> 00:25:58.400
of the five minute start, that gets my checklist done

531
00:25:58.400 --> 00:25:59.660
for like a newcomer.

532
00:26:00.800 --> 00:26:02.880
And again, I don't want it to be a bottleneck

533
00:26:02.880 --> 00:26:05.080
because I want people just to go right to it.

534
00:26:05.080 --> 00:26:07.520
So that'll be helpful for...

535
00:26:07.520 --> 00:26:09.320
Thank you, Bruce, for sharing the habits things

536
00:26:09.320 --> 00:26:12.640
because that will be sort of a way that I'll try to think

537
00:26:12.640 --> 00:26:15.240
through that process, creating the habit

538
00:26:15.240 --> 00:26:20.240
of first time buyer coming on five minute orientation,

539
00:26:20.600 --> 00:26:22.720
five minute start, whatever you want to call it.

540
00:26:22.720 --> 00:26:25.560
And then have access to the content

541
00:26:25.560 --> 00:26:27.200
that they've just purchased.

542
00:26:27.320 --> 00:26:28.320
Yeah, that's great.

543
00:26:29.320 --> 00:26:30.160
Super cool, yeah.

544
00:26:30.160 --> 00:26:31.960
Just giving people like exactly what they need

545
00:26:31.960 --> 00:26:32.800
at the beginning.

546
00:26:32.800 --> 00:26:35.600
And that is something to experiment with

547
00:26:35.600 --> 00:26:37.760
because like you said, it could be too much.

548
00:26:37.760 --> 00:26:39.360
Like if you did these 10 things,

549
00:26:39.360 --> 00:26:41.440
like then you'll be really successful,

550
00:26:41.440 --> 00:26:43.640
but then people don't, it's like feels overwhelming.

551
00:26:43.640 --> 00:26:46.000
So I love that five minute start.

552
00:26:46.000 --> 00:26:48.640
I think breaking things down into small pieces.

553
00:26:48.640 --> 00:26:51.480
Obviously, we're in a just a culture right now

554
00:26:51.480 --> 00:26:52.760
where everything is instant.

555
00:26:52.760 --> 00:26:57.760
It's TikTok size, but nuggets of info.

556
00:26:58.040 --> 00:26:59.560
So getting people to stop and watch

557
00:26:59.560 --> 00:27:02.840
like a hour long session is a lot.

558
00:27:03.840 --> 00:27:05.960
But, and that's why I don't think like courses

559
00:27:05.960 --> 00:27:07.680
and any of that is really the way

560
00:27:07.680 --> 00:27:09.240
that people are gonna have this change.

561
00:27:09.240 --> 00:27:11.240
This is why we're doing this combination.

562
00:27:11.240 --> 00:27:12.480
I think courses are important,

563
00:27:12.480 --> 00:27:14.480
but I think doing it in community,

564
00:27:14.480 --> 00:27:17.040
doing it as kind of like, hey, we have a movement of people

565
00:27:17.040 --> 00:27:19.720
that are doing this thing together.

566
00:27:19.720 --> 00:27:21.440
That pulls people, that's where I've seen

567
00:27:21.440 --> 00:27:22.920
the most life change happens.

568
00:27:22.920 --> 00:27:24.680
And courses, of course, are part of that,

569
00:27:24.680 --> 00:27:27.160
fees are part of that, all these different tools,

570
00:27:27.160 --> 00:27:30.160
but it's really like creating this like environment

571
00:27:30.160 --> 00:27:31.400
of like, hey, we're doing this together

572
00:27:31.400 --> 00:27:32.960
and we're encouraging each other.

573
00:27:32.960 --> 00:27:35.040
And that's really what like community is all about.

574
00:27:35.040 --> 00:27:36.760
So, awesome.

575
00:27:37.640 --> 00:27:38.480
Any other comments?

576
00:27:38.480 --> 00:27:39.320
Take one more and then we're gonna jump

577
00:27:39.320 --> 00:27:40.960
into some of the new features

578
00:27:40.960 --> 00:27:43.080
that were new things for you guys.

579
00:27:45.000 --> 00:27:46.160
Anyone else?

580
00:27:46.160 --> 00:27:47.400
You can always put up your hand

581
00:27:47.400 --> 00:27:49.200
or use your emoji or whatever.

582
00:27:49.200 --> 00:27:50.600
We'll try to get your attention.

583
00:27:50.600 --> 00:27:51.440
Sweet.

584
00:27:52.280 --> 00:27:53.120
All right.

585
00:27:54.040 --> 00:27:57.240
So, cool.

586
00:27:57.240 --> 00:27:59.520
So this is probably something

587
00:27:59.520 --> 00:28:01.600
most of you guys are super interested

588
00:28:01.600 --> 00:28:02.960
to see what we're working on.

589
00:28:02.960 --> 00:28:04.720
The first thing, of course, welcome.

590
00:28:04.720 --> 00:28:07.000
You are part of the new Tribe Social owners group.

591
00:28:07.000 --> 00:28:09.280
We just launched that this week.

592
00:28:09.280 --> 00:28:12.360
We are going to be using Tribe Social

593
00:28:12.360 --> 00:28:15.080
for our Tribe Social app owners group.

594
00:28:15.080 --> 00:28:18.200
So we're gonna use our own tools and set this up.

595
00:28:18.200 --> 00:28:20.520
I've done a lot of coaching and training

596
00:28:21.280 --> 00:28:22.120
in other communities.

597
00:28:22.120 --> 00:28:24.080
And we used to use Tribe two years ago

598
00:28:24.080 --> 00:28:25.840
and we've put that community on pause.

599
00:28:25.840 --> 00:28:27.680
So I'm actually super excited to be back in.

600
00:28:27.680 --> 00:28:30.280
And our team is also being forced to use the app

601
00:28:30.280 --> 00:28:32.400
the way that you guys are being forced to use the app.

602
00:28:32.400 --> 00:28:34.840
And I can just tell you the number of bugs

603
00:28:34.840 --> 00:28:37.600
that we fixed in the last week will surprise you

604
00:28:37.600 --> 00:28:39.200
because we've been using it ourselves.

605
00:28:39.200 --> 00:28:40.440
And we're like, why is this over here?

606
00:28:40.440 --> 00:28:41.960
Why is that button doesn't work?

607
00:28:41.960 --> 00:28:46.640
And so it's gonna get much better, much faster with that.

608
00:28:46.640 --> 00:28:49.240
So we will have an app and a few other things.

609
00:28:51.200 --> 00:28:53.160
It's gotta get approved and some updates

610
00:28:53.160 --> 00:28:56.480
are coming out in the next 2.18 version.

611
00:28:56.480 --> 00:28:58.080
So I already saw some people in the comments like,

612
00:28:58.080 --> 00:28:59.960
oh my gosh, where's that report?

613
00:28:59.960 --> 00:29:01.080
That's one of the new things.

614
00:29:01.080 --> 00:29:02.800
You guys will start next Monday.

615
00:29:02.800 --> 00:29:04.920
You'll start to get a weekly email

616
00:29:04.920 --> 00:29:08.280
that has all of those stats in there for your group.

617
00:29:08.280 --> 00:29:09.400
We have it reported.

618
00:29:09.400 --> 00:29:10.280
You'll get a screenshot.

619
00:29:10.280 --> 00:29:12.880
We'll send it to everybody that's in your community,

620
00:29:14.280 --> 00:29:17.640
who's an admin in your app.

621
00:29:17.640 --> 00:29:20.320
And so we'll share the weekly active users.

622
00:29:21.120 --> 00:29:23.960
You'll see kind of that trailing data as well.

623
00:29:23.960 --> 00:29:26.680
You can easily copy that, drop it into Slack

624
00:29:26.680 --> 00:29:29.480
or share it with your team, whatever you guys wanna do.

625
00:29:29.480 --> 00:29:31.120
But we're just gonna make sure that like sends.

626
00:29:31.120 --> 00:29:33.520
And we wanna do it as an email.

627
00:29:33.520 --> 00:29:35.400
Obviously we could have a link in your dashboard.

628
00:29:35.400 --> 00:29:36.400
You can click on it.

629
00:29:36.400 --> 00:29:37.720
None of you guys are gonna go look at it.

630
00:29:37.720 --> 00:29:39.840
I know that because we don't go look at stuff like that.

631
00:29:39.840 --> 00:29:41.320
But when it shows up in as an email,

632
00:29:41.320 --> 00:29:43.480
it's like, oh, let me just like look at this real quick.

633
00:29:43.480 --> 00:29:45.520
Especially if you're the founder,

634
00:29:45.520 --> 00:29:47.360
you have a few minutes, like look at it, glance at it.

635
00:29:47.360 --> 00:29:48.640
Cool, it went up, it went down.

636
00:29:48.640 --> 00:29:49.760
Great, I have that knowledge.

637
00:29:50.200 --> 00:29:51.760
You can just take it and wipe it off your list.

638
00:29:51.760 --> 00:29:53.400
So we'll send them out as emails

639
00:29:53.400 --> 00:29:56.680
and this'll be a great way to just kind of stay in the loop.

640
00:29:56.680 --> 00:29:58.360
So we'll do all that work for you

641
00:29:58.360 --> 00:29:59.920
to get all those stats out.

642
00:30:00.000 --> 00:30:05.280
Um, cool. Okay. This is the biggest thing we've been working on for the last few months,

643
00:30:06.000 --> 00:30:10.880
and it has taken a lot longer than we first anticipated, but we have totally rebuilt

644
00:30:11.680 --> 00:30:17.520
courses. We actually have courses 2.0, like, in a beta version, and so we, if you guys are

645
00:30:17.520 --> 00:30:22.320
interested, we potentially could turn this on for you in your group, starting in, like, a week or

646
00:30:22.320 --> 00:30:28.080
two, I believe. You can start to test it, but we essentially took all of the current courses,

647
00:30:28.080 --> 00:30:33.760
which really was just a single module. Like, you had one course for the group. You could have,

648
00:30:33.760 --> 00:30:39.680
like, modules and then lessons within that module. One of the feedback we heard was a lot of people

649
00:30:39.680 --> 00:30:44.880
want to break it into smaller pieces, and I love that concept. No one wants to go through, like,

650
00:30:44.880 --> 00:30:51.280
a 150-lesson course, but if you could have, like, 10 lesson courses, you could quickly feel like

651
00:30:51.280 --> 00:30:56.080
you're making a bunch of progress, and so we want to help you guys break all of your content into,

652
00:30:56.080 --> 00:31:02.240
like, smaller pieces, so this allows you to have one group, and then you can have multiple courses

653
00:31:02.240 --> 00:31:07.120
within that group. We've also done, like, a brand new layout, so you'll see this looks a little

654
00:31:07.120 --> 00:31:12.800
different. We've got a new nav bar at the top with some icons and some other things coming

655
00:31:13.440 --> 00:31:18.560
just to make it even easier to access. If you guys are familiar with another platform called

656
00:31:18.560 --> 00:31:23.520
School, they have a concept like this, so we use a lot of that for inspiration,

657
00:31:24.000 --> 00:31:28.560
and they're kind of one of the leading platforms on this. If you guys are familiar with Alex

658
00:31:28.560 --> 00:31:33.760
Formosy, like, he just invested. They're doing a lot to, like, push that company forward, so we just

659
00:31:33.760 --> 00:31:40.480
took some of their great ideas, and now you have them in the app, so that is coming.

660
00:31:40.480 --> 00:31:46.160
We've basically, like, got it functional, but it was not very user-friendly, so we've been kind of

661
00:31:46.160 --> 00:31:50.880
iterating on it internally, so I'll show you guys how this will look. You'll be able to

662
00:31:51.840 --> 00:31:57.760
jump back here, add a new course very easily, like, right from inside the app, so you don't have to go

663
00:31:58.320 --> 00:32:02.880
to the dashboard, to the CMS, and, like, add content there. You'll be able to add and build

664
00:32:02.880 --> 00:32:09.360
your courses right inside the app. That's one of the biggest changes here, and you can name

665
00:32:09.360 --> 00:32:14.400
your course, give a description, upload your image, and then we have this option where you can either

666
00:32:14.400 --> 00:32:19.280
have the course available for a group, or we have this other thing called private groups,

667
00:32:20.000 --> 00:32:26.480
private courses, sorry, so inside of a group, you can have only some people have access to

668
00:32:26.480 --> 00:32:32.640
some courses, if you want, so think of it like a Google Sheet or any Google Doc. You can either

669
00:32:32.640 --> 00:32:37.920
have things, like, available to everyone in your company, or you can have things available to just,

670
00:32:37.920 --> 00:32:44.880
like, these three people, if you want, so we've created a tool like that. There's so many things

671
00:32:44.880 --> 00:32:49.520
you can do with that, and we have one client that's used, that sponsored this, and that's going

672
00:32:49.520 --> 00:32:54.160
to be using this for private coaching, so they're going to have a coach come in and two or three

673
00:32:54.160 --> 00:32:59.280
students, and they'll be able to have their own little course that's kind of private to those

674
00:32:59.280 --> 00:33:07.680
three people, so you'll be able to search for the users, invite users to the group, and it's,

675
00:33:07.680 --> 00:33:14.080
it works very, very nicely for that. Like I said, all of the content editing is going to happen

676
00:33:14.080 --> 00:33:20.160
right inside of the app, so you'll see your course at the top, modules, you click edit, you're going

677
00:33:20.160 --> 00:33:25.600
to change the name right there, hit save. There's no jumping to, like, collections and then back to

678
00:33:25.600 --> 00:33:30.000
content and all that. We try to make it much, much simpler. Don't worry, we have heard all the

679
00:33:30.000 --> 00:33:34.800
complaints, like, over the last two years about that, so we've made a change. It just was, this was a

680
00:33:34.800 --> 00:33:40.880
pretty significant architectural change, that's why it's been taking quite a few months, and so you can

681
00:33:40.880 --> 00:33:45.920
see here all of your lesson editing, you're going to be able to add that, give it lesson name, put

682
00:33:45.920 --> 00:33:51.120
description, you can load in your videos. We have a new thing called attachments. I know I'm throwing a

683
00:33:51.120 --> 00:33:55.920
lot at you guys, but we'll dive into this in more detail, and you guys will also get to see this

684
00:33:55.920 --> 00:34:02.000
and play with this, like, way before it goes out to your audience, to your, to your group, into your app.

685
00:34:03.280 --> 00:34:07.520
So there's things like file attachments, where you could have a lesson, and then, like, a bunch of

686
00:34:07.520 --> 00:34:11.920
attachments. An attachment could also just be a link, so it'll add, like, a bunch of buttons

687
00:34:11.920 --> 00:34:17.679
underneath. Some really cool things. So you can, we've kind of figured out, like, the right level of

688
00:34:18.320 --> 00:34:23.280
detail to add to each of these lessons and the features here to kind of make it the most useful,

689
00:34:24.239 --> 00:34:29.120
whereas before we had just, like, 100 buttons and knobs for a piece of content. We've kind of shrunk

690
00:34:29.120 --> 00:34:33.199
that down to less options, but it's kind of, like, just the things you need to make a really great

691
00:34:33.199 --> 00:34:38.560
lesson here. So that's it. Yeah, if we want to, you guys want to jump into any of these things,

692
00:34:38.560 --> 00:34:42.320
happy to just jump in discussion. If you guys need to go, there's a good time to go. We're

693
00:34:42.320 --> 00:34:49.600
just going to do Q&A or dive into specific questions, but yeah, there we go. Awesome.

694
00:34:51.120 --> 00:34:55.280
I'm not looking at the chat, so hopefully we're, this looks fantastic. Yeah.

695
00:34:57.280 --> 00:34:59.360
Oh, and, and when, when is this going to be available?

696
00:35:00.000 --> 00:35:10.000
Soon, I think the course will be out, I'll say, like, in July. It was the goals for the summer, so July or August. We'll probably have a version for you guys to play with in July.

697
00:35:13.000 --> 00:35:14.000
Sweet.

698
00:35:15.000 --> 00:35:29.000
Yeah, one question I'll answer is, like, you have your existing courses, that training tab that you guys have is still going to be there. If you guys want the curriculum or the training or something, you guys have labeled it different things.

699
00:35:29.000 --> 00:35:42.000
That's going to stay just where it is. There's gonna be, like, a new tab that you can add called Courses, and you can still technically use both if you wanted to. You can just use one. You can only use the new one. Totally up to you.

700
00:35:43.000 --> 00:35:50.000
And so, at this point as well, so that's all the good news. Like, we don't have anything yet. Matt, I knew you were going to ask the next question.

701
00:35:51.000 --> 00:35:59.000
So, what will be a way to migrate training? Right now, there's not a super simple way to migrate it. It's actually two entirely different databases and database types.

702
00:36:00.000 --> 00:36:07.000
One is, it doesn't matter, I won't bore you with it yet, but there's two totally different servers, two totally different platforms of how these courses are handled.

703
00:36:08.000 --> 00:36:16.000
The good news is, it is moving into Firebase, which is another thing that you guys own. So, it's going to be moved into that level, and it makes it super fast, and the user experience much better.

704
00:36:18.000 --> 00:36:31.000
We do have a project from one client who is sponsoring, like, a tool that will help migrate content. So, that is in development. And so, there is a potential thing where you could hit a button and move courses.

705
00:36:31.000 --> 00:36:44.000
Moving the course is not the hard part. Moving where people are in the course is difficult. So, that's what's going to be challenging, and we're going to, I don't know yet how realistic that is, but we are definitely going to try.

706
00:36:45.000 --> 00:36:57.000
So, if you have a thousand plus members in a group, and they're all like, this one's at 17%, 18%, they've marked these as complete. If we switch this over and everything went to zero, like, that would be a fast way to lose a ton of value from your clients.

707
00:36:58.000 --> 00:37:08.000
So, we want to make sure that if we might do a migration, that it, like, feels very seamless to the user. So, we'll let you guys know for sure as that progresses.

708
00:37:10.000 --> 00:37:11.000
Sweet.

709
00:37:15.000 --> 00:37:19.000
Cool, I'm just checking, is there any other comments, questions you guys had? I'm just looking in the chat here.

710
00:37:19.000 --> 00:37:20.000
Bruce, can I ask a question?

711
00:37:21.000 --> 00:37:22.000
Yeah.

712
00:37:23.000 --> 00:37:49.000
So, if I'm onboarding more segments of my audience, and they're not necessarily there yet, would you recommend that I take some of the training, not down, but basically hold it back and wait for a course module to be able to be built,

713
00:37:49.000 --> 00:38:07.000
so that I don't get them into training, they're going through a couple lessons, three or four lessons, and then courses come on, and now I'm redirecting the same content, because I don't necessarily know that I'm going to be building a whole bunch of new courses, although I could.

714
00:38:08.000 --> 00:38:11.000
I'm just thinking of the core content of our program.

715
00:38:12.000 --> 00:38:23.000
I would say put the content in. We're not going to do a migration that doesn't involve tracking people's progress. That just would not be fair to you guys or your users.

716
00:38:23.000 --> 00:38:27.000
Oh, you're saying, so the migration would still be a possibility.

717
00:38:27.000 --> 00:38:35.000
I think it is. Yeah, I think it is. I wouldn't wait on that feature, like, definitely get a version of it out with the content, keep it moving.

718
00:38:36.000 --> 00:38:53.000
And that should, yeah, I would keep it moving. We will, if we do any kind of migration, it will be, it'll definitely pull those users. We have, I can tell you, it's not, there's a high chance that we're going to be able to pull it off, how much work it is going to be to make it turn into a tool for you guys.

719
00:38:54.000 --> 00:39:03.000
There may be some manual things where you guys just tell us, like, hey, for these, you know, these two or three communities, can you move them into these five or six courses?

720
00:39:03.000 --> 00:39:20.000
So, maybe a little bit more back and forth manual work. It won't be, like, push button, all the things just, like, show up, because also, if you're taking a hundred lessons and you're breaking into five courses, there's some, like, discussion on, like, where are we, how are we breaking these up and all that.

721
00:39:20.000 --> 00:39:35.000
So, we can, I know the data exists on the one database, and so we can move it. I know that's possible. It's just a matter of, like, making all the knobs, the gears turn correctly.

722
00:39:36.000 --> 00:39:54.000
Bruce, question for you. Is there a chance that you guys could produce some kind of onboarding for this? I'm thinking, like, from something that would cover all the questions for people coming on board, like, suddenly, like, there's this new tab. It's around. What does that look like? How does this function?

723
00:39:54.000 --> 00:39:59.000
Client side, rather than, like, for our teams, which I'm sure you guys will produce great tutorial videos.

724
00:40:00.000 --> 00:40:03.540
And would you be able to produce a, like a user facing onboarding for this?

725
00:40:04.500 --> 00:40:06.080
Screen-sharing with a, yeah.

726
00:40:06.200 --> 00:40:09.480
Yeah, I think the, so the only thing we we've tried that in the past, and the

727
00:40:09.480 --> 00:40:14.480
only thing is that all your apps look so different, um, so to make you one

728
00:40:14.480 --> 00:40:18.280
video for everybody, it's a little difficult, but we certainly could make

729
00:40:18.280 --> 00:40:19.560
something that's a little more generic.

730
00:40:19.560 --> 00:40:24.200
Maybe like, it's all kind of a gray scale thing or like a wireframe sort

731
00:40:24.200 --> 00:40:25.800
of version to just point out features.

732
00:40:26.320 --> 00:40:30.920
Um, uh, yeah, that's, that's good.

733
00:40:30.920 --> 00:40:32.840
We can, I think what we can do is put some, something together.

734
00:40:32.840 --> 00:40:36.800
You guys can either drop your own slides in it or do something.

735
00:40:36.800 --> 00:40:37.220
You could do that.

736
00:40:37.220 --> 00:40:40.240
Maybe we have like a voiceover tutorial or something and you guys

737
00:40:40.240 --> 00:40:42.080
just update the graphics or something.

738
00:40:42.560 --> 00:40:45.960
Uh, that I was, I would love to have more videos like that, but each one

739
00:40:45.960 --> 00:40:48.960
has to be done because you guys all want your apps to look different.

740
00:40:49.280 --> 00:40:55.480
So, um, and you may also call it courses, but like another client is

741
00:40:55.640 --> 00:40:56.840
calling it a different tab.

742
00:40:56.840 --> 00:41:01.160
So it could even be like the, uh, language could be different.

743
00:41:01.840 --> 00:41:04.240
Um, certainly.

744
00:41:05.000 --> 00:41:09.960
Um, I think also what we could, sorry, just to finish that thought, like we

745
00:41:09.960 --> 00:41:15.640
can probably share, like create a great tutorial, like a help article for you

746
00:41:15.640 --> 00:41:17.400
on like how a user would go through it.

747
00:41:17.720 --> 00:41:21.080
And you guys can take those help articles, just copy paste, and

748
00:41:21.080 --> 00:41:22.280
then just swap out some graphic.

749
00:41:22.280 --> 00:41:23.960
It's probably like the, the fastest way.

750
00:41:24.280 --> 00:41:27.520
And you can just literally edit a few words, do it, find and replace.

751
00:41:27.600 --> 00:41:29.880
And then you guys can post that as like a support document.

752
00:41:30.440 --> 00:41:31.280
Um, sweet.

753
00:41:31.280 --> 00:41:32.200
Yes, Cheryl.

754
00:41:33.200 --> 00:41:37.160
Well, I was just going to ask, um, Oh, sorry.

755
00:41:37.640 --> 00:41:39.080
That's reading comment by Abby.

756
00:41:44.880 --> 00:41:45.120
Okay.

757
00:41:45.120 --> 00:41:49.280
I was, um, it was kind of regarding SAS, but I think the last logged in person,

758
00:41:49.320 --> 00:41:50.400
that's what I was looking at.

759
00:41:50.400 --> 00:41:53.240
Cause that was something that when we were looking at the stats in the

760
00:41:53.240 --> 00:41:57.560
background before we're like, Oh, these are great, you know, and, um, you know,

761
00:41:57.560 --> 00:42:01.760
again, how to use that to our best advantage, especially with an individual.

762
00:42:02.280 --> 00:42:08.400
Um, and so we did see that there was two sections and two dates and

763
00:42:08.400 --> 00:42:11.920
we're like, Oh, um, how does that work?

764
00:42:11.920 --> 00:42:12.160
Great.

765
00:42:12.160 --> 00:42:14.560
Like, cause one date was showing and it was kind of in the middle.

766
00:42:14.560 --> 00:42:16.280
So we didn't know which date was what.

767
00:42:16.800 --> 00:42:18.800
So we just wanted to clarify that.

768
00:42:19.600 --> 00:42:23.760
Are you talking about this, like the last login or a different screen?

769
00:42:24.080 --> 00:42:26.360
So on ours, there was just one day in between.

770
00:42:26.360 --> 00:42:27.320
That's where, yes.

771
00:42:27.360 --> 00:42:27.760
Okay.

772
00:42:28.040 --> 00:42:28.440
That makes sense.

773
00:42:29.080 --> 00:42:33.120
The on, so this is something that we are actually working on right now in the

774
00:42:33.120 --> 00:42:39.840
backend for just like general UX, um, in your app, Cheryl, um, right now, if you

775
00:42:39.840 --> 00:42:45.160
search the person's name, it will show the separate, um, join date and the login

776
00:42:45.160 --> 00:42:50.200
date, the date that you see in your app is the join dates, not the login date.

777
00:42:50.440 --> 00:42:54.680
Um, the last login is always going to be relative, uh, timing

778
00:42:54.680 --> 00:42:56.320
instead of a specific time.

779
00:42:56.680 --> 00:43:00.600
Um, but yeah, so just a heads up, that is something that is currently

780
00:43:00.600 --> 00:43:01.680
being worked on for you.

781
00:43:02.680 --> 00:43:03.520
Let me ask you this.

782
00:43:03.560 --> 00:43:08.320
Would you guys like to have the date like October 25th, for example,

783
00:43:08.320 --> 00:43:09.760
versus just like a moment ago?

784
00:43:10.560 --> 00:43:12.400
Um, I think it just helps us.

785
00:43:12.400 --> 00:43:14.960
Cause I know we were used to that in Kajabi.

786
00:43:15.400 --> 00:43:17.000
You know, cause it showed, okay.

787
00:43:17.000 --> 00:43:17.840
They logged on.

788
00:43:17.880 --> 00:43:21.240
They had, it had showed a running record of all their times.

789
00:43:21.680 --> 00:43:25.120
So it was able, it helped us to troubleshoot best, you know?

790
00:43:25.120 --> 00:43:27.880
Oh, you didn't get this because of weather, et cetera.

791
00:43:27.880 --> 00:43:32.640
So in the troubleshooting world, the, you know, these things are very helpful.

792
00:43:32.680 --> 00:43:33.600
Oh, you didn't log in.

793
00:43:33.600 --> 00:43:34.920
That's probably why let's check.

794
00:43:36.480 --> 00:43:39.000
You know, or your, your address or something.

795
00:43:39.000 --> 00:43:39.320
Right.

796
00:43:39.320 --> 00:43:41.320
So yeah, there was a typo.

797
00:43:41.360 --> 00:43:41.920
So yeah.

798
00:43:42.720 --> 00:43:43.120
For sure.

799
00:43:44.560 --> 00:43:45.400
Individuals.

800
00:43:45.520 --> 00:43:52.240
Um, and we are automating that onboarding into either creating the

801
00:43:52.240 --> 00:43:55.680
account in the first place and then inviting them with an email sequence.

802
00:43:56.040 --> 00:44:01.000
We want to then be able to know, did they in fact go in established?

803
00:44:01.000 --> 00:44:05.160
That's what we're trying to solve globally sort of right now with that.

804
00:44:05.600 --> 00:44:10.040
That's why that date was the only indicator of any kind of activity.

805
00:44:10.040 --> 00:44:13.440
And so unless, you know, there there's another data point we can look at to

806
00:44:13.440 --> 00:44:17.480
know, to see activity, that's what we would like to, okay.

807
00:44:18.240 --> 00:44:18.440
Yeah.

808
00:44:18.440 --> 00:44:23.520
I think, I mean, a long-term fix would be when they register, they first sign

809
00:44:23.520 --> 00:44:28.120
in that like a Zapier or something goes out and you guys could then like trigger

810
00:44:28.480 --> 00:44:33.160
active campaign or you could trigger like a jobby, like as a update of

811
00:44:33.160 --> 00:44:36.080
field or something like that, that would probably be the best way.

812
00:44:36.080 --> 00:44:39.560
Cause I, you can have it here in the dashboard and like, I could go look for

813
00:44:39.560 --> 00:44:43.240
David Dorman and find it and then see your dates, but that's not, that's not a,

814
00:44:43.400 --> 00:44:48.600
that's not scalable to have lots of people like where, Oh, it's been three days.

815
00:44:48.600 --> 00:44:50.240
I want to have a rule where like, it's been three days.

816
00:44:50.240 --> 00:44:50.880
You haven't signed in.

817
00:44:50.880 --> 00:44:52.080
I want to send another email.

818
00:44:52.120 --> 00:44:56.000
I'm assuming that's kind of the, the same thing.

819
00:44:56.000 --> 00:44:56.280
Yeah.

820
00:44:56.480 --> 00:45:00.040
We have a field that we have on our database called last login time.

821
00:45:00.000 --> 00:45:07.400
And you guys technically do have access to, like, your database.

822
00:45:07.400 --> 00:45:09.720
That would be maybe a totally different training.

823
00:45:09.720 --> 00:45:13.640
We could show you some tricks on, like, how to access everything that you see

824
00:45:13.640 --> 00:45:15.640
in the app, like, you can access in a database.

825
00:45:15.920 --> 00:45:23.380
So, there's some ways we could probably pull that out easily, even if it's just in a spreadsheet

826
00:45:23.380 --> 00:45:24.700
or a chart or something for you guys.

827
00:45:24.700 --> 00:45:29.080
Like, maybe having a list, people who haven't signed in, but they joined,

828
00:45:29.080 --> 00:45:33.880
but they haven't logged in or something like that.

829
00:45:33.880 --> 00:45:41.540
I can share my screen real quick just to show Cheryl and David how to view a specific login date.

830
00:45:41.540 --> 00:45:43.860
So, you know, say we're looking at Amy's.

831
00:45:43.860 --> 00:45:45.760
I'm actually in your database right now.

832
00:45:45.760 --> 00:45:51.820
If I type in Amy, and then it will actually show the last login.

833
00:45:51.820 --> 00:45:57.960
It's, so, there is, like, as we update that UX, you will be able to automatically see it.

834
00:45:57.960 --> 00:46:01.540
But just in the meantime, you can see now that if you type in their name

835
00:46:01.540 --> 00:46:03.960
in the group search, you'll see the last login there.

836
00:46:04.760 --> 00:46:09.540
Yeah. I think it just wasn't showing it by default, which is, that's good.

837
00:46:09.540 --> 00:46:10.960
Also.

838
00:46:10.960 --> 00:46:12.960
So, actually, that was another thing.

839
00:46:13.300 --> 00:46:16.580
I can, I don't know, it could be just ours.

840
00:46:16.580 --> 00:46:17.240
I don't know.

841
00:46:17.240 --> 00:46:22.800
But I can put in an email address, and it will pop up that person.

842
00:46:22.800 --> 00:46:28.780
But now, like, keyword, trying to type in a word, or, pardon, name, it doesn't do that.

843
00:46:28.780 --> 00:46:30.780
So, that's, yeah.

844
00:46:30.780 --> 00:46:34.160
Yeah, we can definitely look into that, for sure.

845
00:46:34.160 --> 00:46:39.300
And if there would be kind of going alongside with that, is there an opportunity when you're

846
00:46:39.300 --> 00:46:44.380
in the app to do a search for an individual or a keyword?

847
00:46:44.380 --> 00:46:47.340
Oh, just, like, when you're just outside of, yeah.

848
00:46:47.340 --> 00:46:48.420
Yeah, outside of the app.

849
00:46:48.420 --> 00:46:49.100
You can have that.

850
00:46:49.100 --> 00:46:50.100
Okay.

851
00:46:50.960 --> 00:46:54.160
Yeah, we could put that as a feature request, just like a search.

852
00:46:54.160 --> 00:46:55.160
Yeah.

853
00:46:55.160 --> 00:46:56.160
Yeah.

854
00:46:56.160 --> 00:47:00.960
Just because I'm, like, I think for admins, especially with monitoring a lot of people,

855
00:47:00.960 --> 00:47:07.080
I think, again, value all across the board, that would be very helpful to just be able

856
00:47:07.080 --> 00:47:12.360
to see if they monitor, monitoring people, because if you have a lot of people,

857
00:47:12.360 --> 00:47:16.880
but also to see if they're responding to certain requests and stuff like that.

858
00:47:16.900 --> 00:47:20.980
I know, like, anywhere you're in ActiveCampaign, for example, they have this little search.

859
00:47:20.980 --> 00:47:25.020
You can, like, click on it at any time and just start typing, like, you know, an email

860
00:47:25.020 --> 00:47:30.340
address, and then it will take you to that contact or to that list or whatever.

861
00:47:30.340 --> 00:47:32.460
So yeah, we could do something similar to that.

862
00:47:32.460 --> 00:47:33.460
Perfect.

863
00:47:33.460 --> 00:47:34.460
Thank you.

864
00:47:34.460 --> 00:47:35.460
Good.

865
00:47:35.460 --> 00:47:36.460
And Matt, you had a question?

866
00:47:36.460 --> 00:47:38.980
Yeah, I was just bouncing off something that David just said.

867
00:47:38.980 --> 00:47:44.500
I'm curious about attribution from emails in terms of last logged in.

868
00:47:44.500 --> 00:47:47.480
Is there a way you can track UTMs for that?

869
00:47:47.480 --> 00:47:48.480
I don't know.

870
00:47:48.480 --> 00:47:53.200
Like, even if it was, like, just a last attribution to click, I'm just thinking, David, I think

871
00:47:53.200 --> 00:47:57.800
what I heard you say is that you guys are using date to track email open.

872
00:47:57.800 --> 00:47:59.980
Am I right?

873
00:47:59.980 --> 00:48:03.960
So like, we sent an email on this day, people logged in, we're attributing that click to

874
00:48:03.960 --> 00:48:04.960
that day.

875
00:48:04.960 --> 00:48:05.960
Am I right there?

876
00:48:05.960 --> 00:48:09.400
Or was I wrong about that?

877
00:48:09.400 --> 00:48:10.400
No.

878
00:48:10.400 --> 00:48:15.660
No, we're trying to, no, we have already emailed them to give them instructions to join the

879
00:48:15.660 --> 00:48:19.420
app after their account's already been created through Zapier.

880
00:48:19.420 --> 00:48:23.500
And now we're just trying to confirm that they've actually, in fact, gone to the app

881
00:48:23.500 --> 00:48:27.420
and logged in and established a password and engaged with content.

882
00:48:27.420 --> 00:48:28.420
Oh, okay.

883
00:48:28.420 --> 00:48:29.420
Okay.

884
00:48:29.420 --> 00:48:30.420
That makes sense.

885
00:48:30.420 --> 00:48:31.420
Sure.

886
00:48:31.420 --> 00:48:32.420
That makes sense.

887
00:48:32.420 --> 00:48:36.180
Yeah, Bruce, I'm curious about whether we could use some kind of UTM on the end of that

888
00:48:36.180 --> 00:48:37.180
as well.

889
00:48:37.180 --> 00:48:40.100
Like, last logged in, last attribute, even if it's as simple as, like, the last one and

890
00:48:40.800 --> 00:48:41.800
it doesn't cache it particularly.

891
00:48:41.800 --> 00:48:42.800
Gotcha.

892
00:48:42.800 --> 00:48:43.800
Yeah.

893
00:48:43.800 --> 00:48:48.080
So you would want it to write back to the CRM though, because it feels like that's where

894
00:48:48.080 --> 00:48:53.320
you have to, the CRM needs to know, like, when that last login date was so you can,

895
00:48:53.320 --> 00:48:56.440
or add a tag, like, has logged in, potentially.

896
00:48:56.440 --> 00:48:57.440
Yeah.

897
00:48:57.440 --> 00:48:58.440
Yeah.

898
00:48:58.440 --> 00:49:06.440
So if I send three emails this week and Monday, Wednesday, Friday, for example, and all I'm

899
00:49:06.440 --> 00:49:14.820
seeing is Bruce logs in on Wednesday, I actually am not able to attribute that to any, to which

900
00:49:14.820 --> 00:49:20.300
email I sent to my community, for example, from a, just from like an acquisitions standpoint,

901
00:49:20.300 --> 00:49:25.380
it'd be helpful for me to be able to identify what's working to get my users onto the platform,

902
00:49:25.380 --> 00:49:26.740
if that makes sense.

903
00:49:26.740 --> 00:49:27.740
Yeah.

904
00:49:27.740 --> 00:49:28.740
Okay.

905
00:49:28.740 --> 00:49:32.860
So on that note, we are experimenting with something called Microsoft Clarity.

906
00:49:32.860 --> 00:49:33.860
So just drop this.

907
00:49:34.040 --> 00:49:36.400
I'm going to share all the things that we're doing at the time.

908
00:49:36.400 --> 00:49:37.400
We're experimenting with Clarity.

909
00:49:37.400 --> 00:49:39.640
It's a free analytics tool.

910
00:49:39.640 --> 00:49:43.160
It's kind of like Google Analytics, but also uses Google Analytics.

911
00:49:43.160 --> 00:49:46.040
And there is a way to integrate that with the app.

912
00:49:46.040 --> 00:49:51.480
And it does a, it does a ton like down to like screen recordings, button clicks.

913
00:49:51.480 --> 00:49:53.920
It's just a really cool interface.

914
00:49:53.920 --> 00:49:55.920
And that Microsoft just has it for free.

915
00:49:55.920 --> 00:49:59.600
So we're actually using it on our, all of our marketing right now is running on it.

916
00:49:59.600 --> 00:50:00.100
And we're.

917
00:50:00.000 --> 00:50:04.080
I've really enjoyed it's kind of it's not too much information like Google

918
00:50:04.120 --> 00:50:06.000
analytics is like sometimes overwhelming.

919
00:50:06.480 --> 00:50:10.800
Um, so there is a way to interact, introduce that into the app.

920
00:50:11.240 --> 00:50:14.960
Um, cause that type of thing that you're talking about, Matt is like, you not only

921
00:50:14.960 --> 00:50:19.000
want to see like when they came in, but also like it was when I sent this email

922
00:50:19.000 --> 00:50:22.680
that caused people to go and register or to do have some good action.

923
00:50:23.120 --> 00:50:23.440
Yeah.

924
00:50:24.040 --> 00:50:25.600
So that's great.

925
00:50:25.600 --> 00:50:29.080
Um, yes.

926
00:50:29.120 --> 00:50:30.640
Clarity.microsoft.

927
00:50:30.880 --> 00:50:34.040
Um, if you want to check it out, if you guys are using your funnels, all that

928
00:50:34.040 --> 00:50:37.800
stuff, um, there's a whole nother thing we could do.

929
00:50:38.120 --> 00:50:43.320
Um, I may drop some, like my own recorded tutorials or things like this that I have.

930
00:50:43.320 --> 00:50:46.920
I could maybe put that as a course in courses 2.0 in that tribe app.

931
00:50:47.280 --> 00:50:52.880
Um, but, uh, and also I will say like the tribe app that you guys have on our app

932
00:50:52.880 --> 00:50:55.800
is going to always be like what our team is using like lives.

933
00:50:55.800 --> 00:50:57.480
You'll have it like a little bit before your apps.

934
00:50:57.480 --> 00:51:01.640
If you wanted to preview it and stuff, um, we don't mind pushing like stuff that

935
00:51:01.640 --> 00:51:05.000
potentially could break, um, into our app for you guys.

936
00:51:05.320 --> 00:51:08.400
Um, so you kind of treat it like a beta version, but this is, this is it here.

937
00:51:08.720 --> 00:51:13.200
Um, and you can see things like, um, funnels, uh, here to like people

938
00:51:13.200 --> 00:51:14.640
did this action, this action.

939
00:51:15.040 --> 00:51:17.640
Um, book to demo is kind of our, our thing.

940
00:51:17.640 --> 00:51:21.440
But, um, you can, the crazy thing is you can jump in and watch like screen

941
00:51:21.440 --> 00:51:26.080
recordings of people using your website or your funnel, um, which is both

942
00:51:26.320 --> 00:51:30.480
interesting and excruciating at the same time, because, um, you know, you

943
00:51:30.480 --> 00:51:32.600
know, your app or your website very well.

944
00:51:32.600 --> 00:51:35.360
And then you watch someone else like fumble around in it and you're like,

945
00:51:35.400 --> 00:51:37.800
why is everything so in the wrong place?

946
00:51:38.280 --> 00:51:41.640
Um, so yeah, definitely a cool, cool tool.

947
00:51:42.600 --> 00:51:43.040
It's free.

948
00:51:45.640 --> 00:51:46.840
You're saying that's usable now.

949
00:51:48.040 --> 00:51:48.440
Sorry.

950
00:51:48.960 --> 00:51:50.200
You're saying that's usable now.

951
00:51:50.800 --> 00:51:51.320
It is.

952
00:51:51.360 --> 00:51:55.960
Um, there we, because basically what we're saying is like, there's tools like that.

953
00:51:55.960 --> 00:51:59.640
I'm, we're experimenting with that one in particular, uh, to just be a plugin

954
00:51:59.640 --> 00:52:03.960
that you guys could just have like that dashboard, but with what's going on in

955
00:52:03.960 --> 00:52:08.800
your app, um, we'd have to install it like at an app level for you guys.

956
00:52:09.160 --> 00:52:10.920
Um, but it is, is possible.

957
00:52:11.240 --> 00:52:16.440
Um, Potentially it was, that was an idea we had like the last, in the last five

958
00:52:16.440 --> 00:52:18.160
days, a few days, it was this recent.

959
00:52:18.920 --> 00:52:22.480
And that's, that's something, that's something that if I could do that and if

960
00:52:22.480 --> 00:52:27.720
it were possible for, to use some of those events as triggerable events, um,

961
00:52:28.120 --> 00:52:29.720
and some automations, that would be helpful.

962
00:52:31.640 --> 00:52:32.720
Yes, for sure.

963
00:52:33.240 --> 00:52:36.480
Um, yeah, cool.

964
00:52:37.080 --> 00:52:41.800
Um, we, I have dropped the link to our help desk.

965
00:52:41.800 --> 00:52:46.040
So if this session has sparked any feature request ideas or

966
00:52:46.040 --> 00:52:47.680
questions or even feedback.

967
00:52:48.160 --> 00:52:52.280
Um, you probably already have the link bookmarked somewhere, but I

968
00:52:52.280 --> 00:52:53.720
sent it again in the chat.

969
00:52:53.720 --> 00:52:55.960
So feel free to fill out that form.

970
00:52:56.400 --> 00:52:59.880
Let us know about how we did during this session.

971
00:52:59.920 --> 00:53:05.720
Um, if you would like to change anything, um, I also wonder, um, if you all think

972
00:53:05.720 --> 00:53:09.560
we should do this biweekly, monthly, if you have any feedback on that,

973
00:53:09.560 --> 00:53:10.720
we'd welcome that as well.

974
00:53:11.280 --> 00:53:17.440
Um, yeah, really excited to, excuse me, to keep expanding on this and bringing

975
00:53:17.440 --> 00:53:22.640
you guys as much value, um, as you possibly can get out of just being a,

976
00:53:22.680 --> 00:53:23.840
uh, an app owner.

977
00:53:24.360 --> 00:53:29.280
Um, so yeah, feel free to let us know if we, um, can help you all in, uh, ways

978
00:53:29.280 --> 00:53:32.120
that we're not already bringing, um, up now.

979
00:53:32.560 --> 00:53:36.320
And, um, we're looking forward to having another session like this again.

980
00:53:37.240 --> 00:53:37.680
Awesome.

981
00:53:38.440 --> 00:53:38.600
Yeah.

982
00:53:39.440 --> 00:53:41.000
Do you mind if I just bring up one thing?

983
00:53:41.000 --> 00:53:43.440
Cause we just, we just had a slew of tickets on there.

984
00:53:44.040 --> 00:53:48.120
Um, I know that ad events is a third party app within the app.

985
00:53:48.880 --> 00:53:56.000
Um, and we we've just got a lot of tickets on it, but some people, um, are

986
00:53:56.000 --> 00:53:59.280
getting error messages by accessing zoom on there.

987
00:53:59.600 --> 00:54:02.360
Any advice of how to work around that or.

988
00:54:04.240 --> 00:54:04.400
Yeah.

989
00:54:04.400 --> 00:54:05.440
I'd have to see the link.

990
00:54:05.520 --> 00:54:07.920
Um, specifically you said you did already submit a ticket.

991
00:54:08.720 --> 00:54:09.040
Yeah.

992
00:54:09.160 --> 00:54:13.000
Uh, well, yeah, we kind of talked about it with Abby, but I have,

993
00:54:13.280 --> 00:54:17.720
a lot more tickets that I can screenshot that from people in our own system.

994
00:54:18.160 --> 00:54:18.520
Okay.

995
00:54:18.800 --> 00:54:19.040
Yeah.

996
00:54:19.040 --> 00:54:22.120
If we can see the example of the link, it may just be like the

997
00:54:22.640 --> 00:54:24.760
format of that URL and zoom.

998
00:54:24.760 --> 00:54:28.440
I know it is possible to click on it and then click the zoom and it should go in,

999
00:54:28.440 --> 00:54:32.680
but I I'd have to see the exact link to see why it may be doing that for you.

1000
00:54:32.720 --> 00:54:36.080
Actually a lot of our events, it's like from all different groups.

1001
00:54:36.080 --> 00:54:40.040
So that's where I'm like, Oh yeah, it was not a specific link.

1002
00:54:40.240 --> 00:54:40.560
So.

1003
00:54:41.000 --> 00:54:41.360
Okay.

1004
00:54:41.640 --> 00:54:42.120
Interesting.

1005
00:54:42.120 --> 00:54:42.280
Yeah.

1006
00:54:42.280 --> 00:54:45.720
And I have to see the screenshot to see if it's the app that's blocking it or if

1007
00:54:45.720 --> 00:54:48.720
it's at events, like which, yeah, that's what I wasn't sure.

1008
00:54:48.720 --> 00:54:52.800
I was like, Oh, I, I was saying it could be, um, at events because it's third

1009
00:54:52.800 --> 00:54:57.480
party, but yeah, just wanted to bring it forward if anybody has other solutions.

1010
00:54:57.840 --> 00:54:58.400
So thank you.

1011
00:54:58.440 --> 00:54:58.920
We'll check it.

1012
00:54:58.920 --> 00:55:00.000
And you can technically use any.

1013
00:55:00.000 --> 00:55:05.000
I mean, I know AdEvent is probably the best one we found.

1014
00:55:05.000 --> 00:55:08.800
But yeah, and everything that happens in AdEvent

1015
00:55:08.800 --> 00:55:10.920
should be contained within their own app.

1016
00:55:10.920 --> 00:55:13.680
So worst case is you could, I would also,

1017
00:55:13.680 --> 00:55:15.040
like, we'll take a look at it.

1018
00:55:15.040 --> 00:55:19.000
But if you're also, we could send an email to AdEvent

1019
00:55:19.000 --> 00:55:21.760
to be like, this is happening, any suggestions?

1020
00:55:21.760 --> 00:55:25.200
Because they've answered that more than we have.

1021
00:55:25.200 --> 00:55:27.120
So cool.

1022
00:55:27.120 --> 00:55:28.040
Thanks, guys.

1023
00:55:28.040 --> 00:55:29.920
Well, it was great to see all you guys.

1024
00:55:29.920 --> 00:55:31.640
And we'll look forward to hopping on

1025
00:55:31.640 --> 00:55:34.120
in the next couple weeks, two weeks from now.

1026
00:55:34.120 --> 00:55:35.320
So cheers.

1027
00:55:35.320 --> 00:55:36.200
And look for an email.

1028
00:55:36.200 --> 00:55:37.640
We'll invite you guys to the app.

1029
00:55:37.640 --> 00:55:40.680
We can keep chatting there if we need more discussion.

1030
00:55:40.680 --> 00:55:41.960
So see you.

1031
00:55:41.960 --> 00:55:42.840
Thanks, guys.

1032
00:55:42.840 --> 00:55:44.480
Bye, guys.