Hello, everybody. Welcome to week, what is this, our second Q&A training session with Clive Social.
We have a couple fun new things to go over in terms of our tech stack. And with that said, I will hand it over to Bruce.
Awesome. Cool, guys. We're excited to see you again. And let me make sure this is spotlighted for you guys.
Okay, cool. So I'm going to share my screen. We're going to jump into a little bit of training here. I'm on the road, so I'm at an Airbnb.
I'll make a video of the little setup I have using, like, the DJI audio little mic that everybody has.
And I've got my iPhone, so it looks semi-decent. But I'll make a little video on how to do a mobile setup if you're on the road and having to do a coaching call like this.
So let me jump in, and I'll share my notes here real quick. Let's go here. Can you guys see that okay? Cool. I think it should be showing.
So this is the app owners group. We're going to do this every two weeks. We're going to keep jumping into different things of how to make your app even more awesome.
It's specifically for app owners, so I'm just going to recap that this is someone who actually owns your app, and you own the entire tech stack and application that comes with your app.
So we're going to talk a little bit more on the tech side of that, of, like, what does ownership of your tech stack look like? And I'm going to dive into a tour today on that.
Again, for this whole group, you can expect tools training, just how to make you a successful app owner, and a live Q&A.
If you've got any questions, problems, suggestions, we'll talk to that. You also get access to me and the team between calls.
We do have a tribe social app group set up on the tribe social app, so we'll share that with you guys on this call.
And you can go in there and post questions. Of course, you can always get us by email, but this is just a way to make it a little bit more of a group setting so we can all see other people's questions and help each other out.
And we'll get some behind the scenes. I'll give you guys kind of some sneak peek on what we're currently working on and what new features we have coming down the pipeline.
Those are all the things we're going to jump on and do. Last session, we talked about, like, for your students, when they're joining your program, they're getting out whatever they put into it.
And so helping them teach them good habits, we talked about that quote from James Clear, saying your habits shape your identity, and your identity shapes your habits.
And having true behavior change is an identity change. And so, of course, these groups that we're leading, these communities, these tribes that we're leading, this is all part of helping your community get from point A to point B.
They have some desired goal, some big outcome that they want, and you're just stepping them through this framework, these courses, whatever content you have, to get them to their goal, their desired state.
And the way that that happens is you try to change their identity as, like, hey, if you're doing real estate, you are an expert real estate investor, and here's the steps to do that.
Here, we're giving you guys, as an example, we're giving you the identity of an app owner. You're not just attending, you're not just a user, you're not just subscribing to this platform.
It's like, you guys are app owners, and we're helping teach you guys how to do that really well. So just having that shift in identity is a huge, huge change. And we talked a little bit about, oops, wrong one here. There we go.
This is the little graph from Atomic Habits. If you guys haven't read it, highly recommend it, about how there's always a cue, a craving, a response, and a reward when you're building good habits.
So training your team and your community, basically, to build these new habits so that, hey, it's Monday morning, 9 a.m., that's my cue, I'm supposed to go down and work through these five lessons on this course.
This is how they respond to that, and the reward is that they can mark things as completed, and they can make progress through their course or whatever. That's one example, but you're constantly trying to build great habits for people so that they can just continue to grow in your program.
We also talked about, once you are bringing people into the app, how you can have tracking engagement. We talked about how we track weekly active users, monthly active users, and how often people are using different features.
I think I've got these stats here that you guys would have been emailed earlier this week.
So we talked about how you guys can actually track that, and that we've got the reporting.
for you so you can see week over week what's going on in your app and are people using it
more are they using it less and then if you scroll down to the engagement you can actually see
you know what are they doing more of are they having more posts are there more comments are
there more people going live and we know that these are kind of different indicators of a
healthy community is if these things are staying the people are staying engaged and they're not
just signing up for something and then a couple weeks later it's like that doesn't even exist
this is very much like they're signing up for a gym membership right it doesn't work if they
don't actually use the app if they don't use your platform your framework your tools they're
not going to see the results that they want and so same thing happens here when you can track
the engagement you can track people coming into your app and how often they're using it
you can see how successful you and your team are being at delivering and fulfilling on that
that content so it's just a way to also differentiate this entirely from some type
of like course platform we don't even think that like Kajabi or Thinkific or any of those are
like competitors with ours because you know courses have I think come and gone I think
they're a great tool but they're they're not going to change people's life the way that like having
an actual tribe would change that their life and when you've got content you've got a community
you've got some sort of coach all combined together to help you get from that point A to
point B that's where people are going to see the most results and of course you can have courses
and content in there but that's not the main thing so this type of idea of having a platform an app
where you can bring your your tribe to that's what we're all about here and that's we showed you how
you can track that engagement and you should be getting those emails every Monday so that it shows
up in your inbox it helps that's part of our way of creating like a queue and you know the response
going to those habits is every Monday we're going to send that to you and you can just take a look
at it and just look at what the results are share it in your slack channel with your team whatever
is useful and just see how you can make progress that way so that was what we talked about last
week and see we've got a couple people jumped on so if you guys let me just make sure I can see the
chat if there is um chat one second zoom is being difficult normally have my giant monitor se and
mcdonald's on here good to see you and um cheryl and i'm sure we'll have a couple other people
hopping on so we're also going to um uh chop these up for you guys and place them into the uh into
our app so you can get to specific trainings very quickly um so we're gonna uh so that'll be there
i'll share that a little in a little bit um so today we're going to be talking about um doing a
tech stack tour uh this is for owners access only so if you're an owner of your platform uh which
all of you are if you're watching this uh we're going to walk through what are some of the things
that make this really really different than just like i said subscribing to um some type of sas
product where you sign in you pay your subscription and you get to use the tool um you guys actually
own um an app um that you have full access to you have access to the server that's the database
you've accessed all your user data and i'm going to show you all of that today um so you can see
how you can access that we don't overwhelm you when you first sign on and uh start to use the
platform we don't want to overwhelm you with all this techie stuff but i do want to show you where
it is at least you know where it is and then if you ever have anyone who's either technical on
your team or even if you're working with other developers in the future um you would at least
know where to go to give them access to it to make the changes and get the data out um so let's dive
into that um one way that we've thought about this is that we are software developers we've built
software but we have running this entire software on your own tech stack so again your own servers
your own database your own um image hosting all that stuff is being posted uh for you you guys
actually own that um and so i'm going to show you how all of that um how all of that is set up
but um what we're doing is we're essentially like uh publishing that software and then every time
there's an update we publish the new update to your um to your apps for you but after 12 months
if you guys decide like you're happy with the app as is you kind of could take that and just
you know keep you know using that indefinitely without having to pay anything extra which is
kind of cool so that's really different of course if you want updates and things like that you can
just stay um uh in contract with us but we're giving you guys the full um uh control over that
to make that decision because a lot of these platforms once you get all your users in all
your content you're kind of sucked in for life and so um you can never leave because you feel
like you're going to lose all this stuff if you leave we just
give you that control, which you feel like you deserve as app
owners.
So this is a little diagram.
It's overly simplified, but it should show a little bit
of how this is set up.
On the blue box here, we have an app
that we've created software, right?
We've taken that, we have various ways
that we've created that code, and we take that code
and we push it to a Google Firebase project.
And so this is where your whole app is contained.
Most of the user data, the content, any of the posts,
the comments, the chat, the DMs, all of it
is contained here on a server, on a database.
And then from there, we deploy your app
to an iOS into the Apple App Store.
We deploy it to Google Play for Android,
and then you also get a web app.
So that's what's happening.
And every time we push an update,
this is kind of how it flows.
So we start with the code up here.
It pushes it down into your project.
And so what's above this line is ours,
and what's below the line is yours.
So you're just continuing to get updates for your own tech
stack, and we're kind of maintaining and managing
all of this behind the scenes as if we were you.
But just know that you guys own everything
that's kind of below this line is yours,
and it's everything you need to kind of keep the app going.
So hopefully that makes sense.
And we'll definitely take some questions on this.
If you're just jumping in, I see David jumped in.
We're just talking about tech stack
and kind of how the tech stack is built for Tribe.
And we're talking about the difference
between how we own some piece of it
and how you guys own your own tech stack.
And just want to make sure you guys have some working
knowledge of kind of how it's set up
so that if you ever wanted to work with another developer,
if you want to work with someone technical on your team,
or you want to go in yourself and get your hands dirty,
you can do that as well in the techie stuff.
So I'm going to do a quick tour here.
I see David was on here.
I think Cheryl was on here as well.
So I'm going to use last year's single as our test group.
And when you sign into Firebase, I'll
get you the links and everything here.
This is kind of what the dashboard looks like.
And this is essentially your app.
You can see daily active users.
You can see retention, all kinds of cool stats,
what versions are running.
There's all types of crash reports.
There's a lot of data in here.
And here you can see the three apps I talked about.
The purple one here is your iOS app.
You've got the Android app, the iOS, and then your web app.
They're kind of all three sitting up here.
And so I'll jump into the database.
You see Firestore databases here.
And again, I'm not going to go into all of this,
but I just want you to have a concept that when you pull up
your phone and you jump into your app
and you load posts in a particular group,
the app is just reading what's coming out of this database.
And there are thousands and thousands
of documents and database entries in here.
So you don't have to initially click into this
and do anything with it, but I just
wanted to show you guys that you have access to all of this.
So broadcasts, for example, are your posts in your group.
We have direct messages.
We have chat messages.
When people comment on a particular post,
you can see everything that's to do
with that post, the replies, all that's
kind of contained in here.
When you're in your dashboard and you go to the Content tab
and you take content and you push it to the app,
it's actually writing it into this tribe content database.
All your videos, your live streams,
all that's coming in here.
So just showing you that a copy of everything is here.
If you ever were to take your app or your data,
let's say, you have it already.
You don't need to export it.
You don't have to do anything to get the data.
It's already here.
It's already owned by you from day one,
and it doesn't go anywhere.
So if for whatever reason you needed it or you wanted it,
it's kind of already under your own ownership,
and you already have access to it here.
There's a few things in here.
I don't recommend necessarily anyone going in and doing this.
We do this all for you, but I just
wanted to show you when we change things like your logo
and there's various things like your support email,
who to email for support.
That's all happening in here, and we're
able to just edit this, make a change, hit Save,
and it publishes and pushes that out to all three
of those apps for you.
So we can change things like copy changes.
So instead of calling the community community,
you want to call them groups or you want to call them
something else.
You can do that.
Same thing.
So there's a bunch of little variables.
here that we can change.
And it makes your app customized to how you want to use it.
Again, pretty easy to break some of this.
I don't feel like you have to go in here.
And this is not a tutorial on how to change things.
It's a tutorial on where things are so that if you ever
needed to do this, I just want to show
that you guys are in control.
And of course, this is fully managed by our team,
by Abby and the product people here.
So you don't have to worry about that.
One cool thing here is the analytics dashboard.
This probably looks a lot more familiar
if you've ever used Google Analytics,
if you ever had a website with Google Analytics.
We essentially have a version of Google Analytics
running for your entire app.
So you can pick a date range.
We could look at the last 28 days.
And you can see kind of day-to-day,
like what the group activity has been in here.
We've got the bottom here is your daily users,
like how many unique people each day
were showing up to your app.
Across all three of those platforms,
iOS, Android, and the web.
And then the week access, the seven days,
is typically what we look at to kind of track users.
Because I think a week is a good cadence
of someone's regular schedule.
So if people are mostly working on the weekends
or doing this in the evenings to work through your content,
a week tends to capture everybody.
And then, of course, you can see the 30-day there.
So when we email this, we have a much simplified version.
We're pulling all the data out of here.
That's what our reports do, is they pull all that data
and they kind of simplify it and summarize it,
and that's what we send to you.
But this is the same data, essentially.
Just if you wanted to go a level deeper,
you can see all of that here.
So you can see average engagement time, for example,
like how long people are hanging out on your app.
Is that going up or down?
So this is looking very healthy,
that people are spending a ton of time.
They're not just opening it for a minute
and then shutting it off.
There's people that maybe are going in and watching
full sessions, trainings, things like that.
So I won't go through all of these.
There's an insane amount of data, like I said.
And you can see we're in the...
One really cool thing under Analytics
is there's something called real-time analytics,
which is always one of my favorite screens to look at.
But you can see right now who's using the last year's
single app.
You can see that this is...
You can kind of zoom in here.
Thank you. Sorry.
That's...
But you can zoom in on that and kind of see
where in the country are people actually using the app
right this second.
And it's kind of in the last 30 minutes here.
So pretty cool.
And kind of what's going on sort of right at this moment,
like in the last 30 minutes for the app.
So I think that's always cool.
If you ever had like an actual office
and everybody I think is remote,
if you had an office and you want to put this on a TV,
we did this for one of our clients
where you just had this whole graph like on a TV.
And every time you walked by it was like,
you could see like who's using the app right now
or who's using the platform.
Pretty cool.
Yeah, I'll just show you storage.
There's also, this is kind of where all your people's images
when they post an image, they post a video.
It all gets stored in here.
And that is pretty much...
I think if you go to build, there's like hosting.
So recently we have moved to actually using Firebase
as the host to simplify it even further for you.
So when we push an update to your web app,
it actually gets hosted here as well inside of Firebase.
Previously, we were using a different way to host that
that was not under your ownership.
So we've kind of moved that as well.
In the last couple of weeks, we've moved that under here.
And so this is where you manage your domain name,
things like that is all under the hosting.
So I think that's everything.
I'm just gonna skim this really quick.
There's a lot of other things, as you can imagine here.
Performance, Crashlytics,
this is what our team is using to get crash reports.
So I know you guys spend a lot of time
telling us about bugs and you saw this thing,
and that's very, very useful
because that's more from a user experience bug.
But sometimes they're just coding things that are failing.
And so the app is pretty smart.
It actually reports on the user's behalf.
Like when there's error messages,
it will post things here into this Crashlytics report.
And we can go in and see specific data
on like what is not working, what's been fixed.
So we can have little patches and updates
to make sure that it's an even faster experience.
Just one thing on the crash,
if you ever do click into it, do not panic.
It does say like crash for you.
Wait, does that mean only 26 people, 27% of people
are crash-free and not having any issues?
That sounds horrible.
Their definition of a crash is just like an image
is either blank, or it should be it's got a great,
you know, it's not actually like the whole app is crashed
and you have to like reopen it or anything like that.
It's so we do want to get those down because it helps
us identify real problems.
But some of these things are typically like an image,
like a user hasn't set their profile picture yet.
So it shows a gray image
because they don't have an image yet.
So we're working on little things to like,
make sure people upload their profile picture, for example.
So you can check it in,
but I just wanted to show that to you
because when our team goes through and looks at
crash reports and some of the performance,
we're looking at it like there's an insane amount of data.
This is just the last seven days
that we're looking at right here.
But we can click like way into like every single instance
of every error that's ever happened in the app.
And so we're kind of monitoring this, you know,
regularly to look and see like,
what are small things we can do to improve the experience.
And just generally makes the app a lot faster,
more reliable.
So that's all in there.
And I think that's probably what we'll cover.
This is your app, like I said, if you want to,
if you go to the project overview
and users and permissions, like I've got David,
we just added you this morning to this.
You probably get an invite for it,
but you can go in up here as the owner
and you can invite anyone on your team
to have access to this if you want.
So it doesn't, it is tied to like a Google account.
So this is our team that's all added,
but anyway, that's where you would go to add stuff.
So anyway, just, that was the kind of the quick tour
of Firebase and that's kind of where the hub of your app is.
And I'll just show this as well,
because you may, this is one of the benefits.
If you ever to take this over, the project costs,
like we covered the project cost for you guys, of course,
but if you go back to like June, for example,
it's very affordable.
Like everything you're seeing here
is very cheap to get keep going.
And it's built this way so that if you ever scaled
your group from say 1500 people to 15,000 people,
the cost is gonna be pretty cheap.
You're not paying it per user cost,
like you're paying for actual usage here.
So of course we just cover this
and this is all attached to our own cards
and we cover this for you guys as part of your 12 months.
But I just wanted to show that to you
if you ever do take it and just wanna lock the app in
and use it as is after the 12 months.
I mean, it's like cheap,
basically the same price as hosting a website
to keep all of those apps running, pretty cool.
And of course it goes up if you have,
our biggest clients are probably spending
like a few hundred dollars
if they have 15, 20,000 people.
It's not, the range is pretty small.
So it's not too expensive, but anyway, that's all here.
Okay, so that's that.
I'll show you as well, like your tech stack.
And we talked a little bit about it,
like we call client apps, so your web, Android, iOS app,
that's the apps that your clients use.
The server and database, we talked about Firebase
is where you access all your data.
And of course you've got tribe CMS
is where you can like load in video content
and live stream content like that as well.
We'll drop this link as well.
It's console.firebase.google.
If you just search for Firebase in Google,
it'll be the first thing that shows up.
And I will show you this really cool tool as well.
This jumping around the database in particular
is quite painful, just you can't,
searching and finding things
is sometimes a little difficult.
There's this really cool app called Firefoo,
which is basically like a simplified version
and it kind of puts it in like a table kind of view.
So you can kind of see things
like you would in like a spreadsheet
when you're looking at the data.
And so a lot easier to find things.
It's pretty powerful to find, to use that.
So that's what I use personally
when we're working on the counts
to jump in and make quick changes
for you guys, a great tool.
So that's good.
I'm gonna pause there before we jump
into all the new stuff that we're working on.
I see, and here, David,
you guys have any questions on any of that?
I know there's a lot of technical things,
but I'd love to just see, do a quick check in,
see how your feedback is.
I don't know that I have any specific questions
thinking about a lot of things.
Dude, are you gonna put this recording in?
The owner's app
Yeah as a replay. Yeah, we're gonna have all the all the sessions in there. Okay. Sure. Yep, and
We're gonna chop these sections up. So like just this one will be a video by itself
So you don't have to watch the whole hour
Awesome
That sounds like a pretty amazing tool. I mean the ability to be able to drill down so deep like that see
What's really going on? I mean I had a
and an issue with a customer yesterday that I think it was a
a
Series of
technical and then also
User errors that created this but she was basically had access to the account eventually
But could see anything we were, you know granting her a group and it was just blank for her
but I still have not determined whether that was just a
an
updating like a
What the version of the app she was having that kind of thing
But I did notice that her account or she actually had noticed that her account originally was set up with an incorrect
misspelled
Email which creates difficulty, but it was misspelled on the gmail side not the name side
And so I don't know if sometimes that creates a difference
Because I don't know if the email
System sees this as this could be an email
It's just spelled wrong and obviously not going anywhere or this is not a real email address. I'm not really sure how it sees that
Yeah, typically it's it's not checking to see if it's like a like a gmail was spelled with two M's or something
It's just gonna try to send it there and then get it'll just fail
But yeah, that's that's probably what was there
We can definitely except if you have stuff like that where there's a weird bug worse like that
We can definitely take a look at it
Yeah, I just had her create. I just had to create a new account with a new email and I just think
Yeah, but I think that's working. What's that? Awesome. That's that was the best way to do it then. Yeah, just a new yeah one
for sure
Okay, and I saw share was asking like to have analytics would we be able to see the troubleshooting measures taken to assist clients?
I don't know if you mean like the
Steps they're taking to maybe try to fix the problem or we're taking
Normally the analytics are just telling us like like patterns. It's it's it's not like oh
I see this user called David who went in and like hit this error. It's more just like hey
50 people saw this bug this week is kind of it's a little more abstract and and we're just looking for patterns to fix that
Cool awesome
Okay, I was going to show you guys as well just of course what's new and what we're working on
We do have like I said the tribe social app
Group set up so you guys can go to app dot tribe social dot IO and
You can sign with your email address that that we have
That you're set up as an admin for we've already pre-registered you guys in the app
So when you sign in I've got a little pinned post
introduction
and
You can kind of see ask questions or we'll just post kind of this, you know, same the replays things like that. We'll go in here
We're gonna add like a training tab that will have some of these videos kind of broken down into smaller pieces
So you can find those
And of course if you just search for the tribe social app
In the iOS store the app store or in Google Play you can download it there as well
one thing I do want to encourage you guys to do is download this app because
We are going to push like the very newest version of the software like to us
First, okay, so that you get one we can test it
But also since you guys have access to it like when we're pushing it here
We don't push necessarily everybody at the same time
We do push ours on the tribe social side
First so we can basically try to find all the bugs and see and make sure we don't break anything on your side first
But if there's a new feature or something you want to test out
This is a great place to see it before we even get it into your app
It's kind of a safe environment to see some of those new features
So we've encouraged that and we'll let you guys know when there's new versions and and all that
Those are available
We'll continue to add more and more stuff to that
You guys should have got the weekly stats email. So those are going out Mondays
to the to all the admins
And you can just keep track of those those stats
And then we are in the process of releasing a new version to 219
dot one and I'm just gonna
pull this up here and just I'll talk you guys through a little bit of what all has changed.
Mainly there's one new feature here with once we have a post you can now come here and hit edit
post so after you've posted this is a much requested feature you can come in here and
make a change to this post afterwards hit save and it will like update the content kind of like
you can on Facebook you can also there's a new drop this whole drop down is actually new in this
version used to have especially on web a much different less less pretty user experience that
that's new we've added this new drop down at the top so now it has your logo there plus the name
of your group so it should read like tribe social you know app owners or tribe social like leaders
so and we've cleaned up the ui a little bit easier so if you click on this and just click off
it kind of everything's aligned a lot better funnily enough on the web version there was no
there's no your branding anywhere so now I'm also show it here just so you guys can see one
with a different app with a different logo the 100x app has that 100x logo in the top corner
and then I'll have to sign in of course you can see see that so just know that
your whatever your app logo is going to be there you go now you guys can sign into my account
so it's going to read like this you have like the logo up here and then you can kind of choose which
group you're in but it'll still read like 100x kingdom option so previously we just didn't have
any of your branding now your logo is going to always be at the top left and then you can kind
of pick your group from there so that's one new new thing we've added there was a missing sidebar
if we were using the members tab which I don't think we're using on these yet let me check here
yes members tab it's now got the sidebar on the the that was missing before just a little
something that's missing I showed you the drop down when you're posting content now if I go to
the app owners and you post something new you can now like you can now add a photo and a video so
if you want to upload a video and then also have like a thumbnail you can set put do that now at
the same time which is a little bit nicer so you can have posts that look like this where
abby uploaded like a gif so you can definitely use gifs there as well to kind of grab attention
it's kind of cool as as an example of when you don't upload an image that you can scroll down
at the bottom of that page bruce and there's a gray video uh block that shows you what happens
when you don't have an image as the thumbnail that's true yeah this was 20 days ago before we
had this feature but same thing here so this is actually a gif and when I click into it it's
actually a video from me like introducing the platform and stuff so you can kind of grab people's
attention then you know put the content in there as well so this is I'm just gonna check there's a
bunch of other performance and fixes and stuff that we did I mean here we did update the fonts
throughout just to make it a lot tighter everything's a little bit spread out so we were
having one of our uui experts kind of go through and kind of piece by piece we're slowly to
redesigning a lot of the app to make it even prettier so that's just slowly being done
throughout throughout the app you'll see that change so it's a little bit of a design challenge
because everybody has their own colors everybody has their own logo they're all different sizes
so we're making kind of general changes that makes everything look a little better so that is
in 2.19 probably like the the biggest change here was actually to what I explained back here
we were doing all of these releases manually for the last two years so when we said okay
there's a new version Carolina on our team would literally go like app by app we'd have to recreate
like basically clone everybody's code we'd have to push it down to their apps we have to release
every single app individually and then test it it would take us no joke like seven to ten days to
get a version from like hey it's ready to go to like you guys have the version we now have it
down to like like an hour or two so it's it's we can actually now like say hey this is ready to go
hit a few buttons and it actually pushes everybody's apps and within kind of
24 hours, everybody's apps would be live.
So what this means for you guys, the reason
you should care about it is we can now push updates
a lot more frequently.
So we can get a lot smaller changes out faster.
What was happening is sometimes you guys
had small little bug fixes that we would change,
and then we'd have to wait till that next release, which
we were only doing that like once a month
because it was just so time consuming.
So we'd have a change that we'd make.
You guys would give us a ticket.
Abby would prioritize it with us.
We'd fix it, and then it would just
sit there for a month before you guys saw that change.
So this should mean that we could take that and push
that change that afternoon, and you would have it
the next day.
So a lot faster turnaround.
So that's something huge.
I think we're the only ones who are doing this app release
this way from all the other people we've talked to.
This seems like something that's kind of unique.
But it's going to allow you guys to do this.
And also, we can just make smaller changes a lot faster
and get you guys versions.
So that's probably the biggest thing in 2.19.
And then I'll just tell you what's going on next here.
So 2.19, we are working on 2.20 as well,
which is the next version, which we are also
adding clickable links.
So if you're an admin and you share a link in the feed,
you could have a clickable link there.
And just so you guys know, we're seeing
all of the same frustrations.
For example, here, Abby was like, hey, love this blog post.
And now there's a link in here that you can't actually
click on.
And if you click on it, it just opens here.
And you could highlight it and then
paste it into your browser.
But no one's going to do that.
So we're working on a way to basically have a shareable link
as only for admins.
So for now, it'll just be admins only.
That was one feature request that came in just
so that you don't have people spamming
your group with links out to whatever thing
they want to sell.
We've also got the courses 2.0 beta.
I showed that last time.
I'll do a quick review on that.
But you'll be able to test that out as well
in this next version.
And we've got a bunch of other performance fixes coming
for that.
So yeah, that's pretty much everything.
We showed the courses.
I won't go through this in a ton of detail.
But there's a new courses tab coming.
That should be available.
We're just doing the final touches this week.
And then you guys should be able to see that.
So good.
That's everything I had to share.
If you guys have any questions, Q&A stuff, we can go through.
I'm happy that you can hop on, ask questions.
You basically have attention to me.
Luchin is our senior or lead developer
on the team who's built most of what you see for Drive.
And Abby, of course, over here.
So we can answer any question you have about your app
with these people.
Hey, Cheryl, how are you doing?
Hi, good.
Question, Zoom, we just still have
some finicky things happening.
Any?
With the streaming?
Like streaming in?
Well, streaming in would be a different question.
But for people accessing, I know we've
been telling people it's a third party thing.
And we did go to ad event and use their troubleshooting
videos.
But now we're just, but some people are, again,
the tickets are fewer.
But it still seems to happen.
Is that they were trying to go to ad event and click on it,
and it's not opening the link?
Correct.
OK.
I haven't seen that specific ticket.
I'd have to, do you have an example of which
group that's happening in?
All, like, different, across our different groups.
OK.
We'd have to, I'm just pulling up your site here.
I'm not even sure I'm in all the groups that maybe have
an events tab enabled.
We can look at that.
I mean, it is going to be, we typically just
use the same link for everything.
So those sidebars where I put, like, a main call to action,
like, join on Zoom in that sidebar.
So that way, that's kind of our fallback
that everybody uses in the sidebar.
You just have a big button there to jump on Zoom.
But I'd have to see the ad event.
And it's probably something where
it's, like, happening on Android,
or it's happening specifically.
We'd have to see what those patterns were.
Yeah, I put in a spreadsheet some of the different things.
And we did ask what kind of device they were using, sorry.
Yeah, we'll definitely look into that.
Thank you.
Oh, yes, Abby, we've got a, I'm looking at it real quick.
Cool, yeah, so you can send a link video as well.
So that'll be helpful.
Yeah, it could be, I'm wondering if it's
getting on their devices, Anne was asking as well,
so we could see.
It's probably not.
It's probably like something on AdEvent,
or just the format of that link potentially.
I don't know why you'd be doing that, but cool.
Yeah, it seems like another client is also
experiencing this specifically for Android.
So we can do some testing on that.
Hopefully there's a quick fix.
Oh, OK, yeah, Anne's saying they had something
on their privacy settings on their device.
OK, perfect.
Cool.
Definitely something we can look at.
One thing I'll say as well that's
helpful for you guys to know as well,
and Lucien's here as well, is when we get tickets,
typically what happens is Abby goes through those first
to kind of review and see if we can add any extra details.
And then we have someone, Carolina,
go through as a product and kind of see where in the app,
what could be causing this.
We write out all those details.
The biggest thing for us is being able to recreate it.
So if things are, I don't want to say
this is true of all bugs or tickets that
are taking a while, but typically the things
that are the hardest to solve is if we can't recreate it
ourselves, because then it's almost
impossible to see it happen.
And technology is just weird.
It's just it is.
Even between our team, we'll have
issues where Carolina can't see images on the app
for some reason, and I can.
And we're trying every browser.
We're trying every, refreshing all the cache,
all the usual things that we tell you guys to do.
We're doing all those things.
But we've found very quirky things.
Sometimes it's even with the internet service provider
blocked a specific URL.
We had a problem where people in New Zealand
couldn't watch the videos, like the live stream,
for about a month.
And so it was just related to some internet service provider
that saw the streaming link as malicious.
And so we had to find a workaround around that.
So sometimes it just takes a while to pinpoint
what's the common factor that's happening
between all these users.
Is it this particular group and how they're embedding it?
I think AdEvent even has multiple ways
of displaying your events.
So you could have it in an agenda, a week view, calendar.
Like it could be it works in the calendar view or the week view,
but not the agenda view, for example.
So we'd have to just see how it gets up.
There may be different recommendations, like, hey,
let's just switch the view on your AdEvent to do that.
So we'll dig into it for sure.
And hopefully we can get that turned around.
So cool.
Anything else?
We don't have to go the full hour if you guys have.
I'm going to let you get back to your day.
But we're around if you guys have questions.
Cool.
OK.
Thanks, guys.
This is great.
Yeah, if you have anything else, you can always
get us on your email or post something in the Tribe app.
Would be great.
Yeah, we're excited to get you live and get all your content
loaded in and get you launched.
So awesome.
All right, guys.
Well, have a great rest of your week.
And we'll see you in two weeks.
Thanks, guys.
Cheers.
Bye, y'all.