What's up?
How are you doing?
Hey, guys.
How's it going?
Good.
How are you?
We're good.
We're doing well.
I'm just going to let everybody in here.
A couple people joined us.
David.
Sweet.
We're going to show you some of the courses stuff today.
I think I know that's something that you've
been asking about as well.
So we'll demo that.
I kind of just walked through that today.
Hey, David.
How are you doing?
Hello.
Can you hear me?
How was Italy?
Portugal?
Italy, Greece, and Portugal.
Oh, nice.
It was, yeah.
It was long and involved.
You took like your whole family.
Basically, I saw you guys hanging out with them
for a couple of days.
That was fun.
Yeah, that's fun.
They said they had fun.
Yeah.
There was a lot of great moments and everything.
But travel period is hard.
But then European travel, it can be brutal.
Yeah.
So we had a great time, though.
Nice.
Cool.
Well, I'm going to just jump in real quick.
Today, we're just going to talk through going
to do like a live build of a course in the new course tool.
And we made some changes to it.
The last couple of weeks, those are going live,
I think, today or tomorrow.
We've got a couple of things we're cleaning up.
But I'll go ahead and just show kind
of how it will be working.
And of course, if anyone, like I know Aaron probably
would want to see some of this.
So we'll just we'll have this clipped up
and have a video we can share.
So previously, this is just our little developer demo accounts.
We can make some test things here.
We had like the curriculum, or some people
called it training tab here, where you just
see like the list of things.
That's kind of what's being used for most groups
like this, like this curriculum.
And we have all these just kind of modules
just right in straight into content.
So it's really just one course.
And this is still pretty useful if you just
have a single course for a group.
But I'll show you kind of how the new one will work.
The first thing you'll do just to turn it on is going to be.
Sorry, let me grab.
Oh, no, I'm going to jump in here real quick.
So you'll go to your dashboard and actually turn it on.
And you'll see the new courses.
That is live today.
There's still a few little like user experience things
that we're pushing today and tomorrow
around like uploading videos and things like that.
But you'll go to a group, find your group
that you want to add courses to.
And then you'll see it right here, courses.
And we've just got the word beta next to it,
which we'll probably remove this week as well.
So just turn it on.
And you can technically have both like the training
tab turned on and that if you wanted to.
There's no limitations on that.
But you could just turn this one on.
And that will actually just add the tab here, courses.
So when I go into courses, what you see here
is how you're going to edit it as an admin.
But it's also how the users are going to see it.
So they will see a grid like this.
The only difference is you have a button
that says new course.
So we try to keep the experience the same.
So you're not having to like jump between a dashboard
and the actual course itself.
So you can kind of see how it's looking as you build.
So I'll go ahead and just make a new course.
We're going to call this like we're
going to call it the Productivity Hacks 101.
We can write something here.
So we'll just say, let's see if this works.
This is a course that will tell you
a little bit about how to be super productive
in this community.
There you go.
If you guys aren't using transcription tools,
you should.
This one is awesome.
I'll drop it in here.
It's called, let me find it for you, Talktastic.
I'll put that in the chat.
But this is my new favorite tool.
So you don't have to like sit there and type stuff out.
OK, so you could upload an image if we wanted to here.
I'll go and just jump in a quick demo.
Where's my?
images.
Is that image there would be the default of the group?
This is the group, yep.
So,
we'll just put this picture of a mountain.
And the other option here is you can choose,
do you want this to be something that's part of the group?
Or is it something that you want it to be private?
So, I know that some of you guys are building this out
and you don't necessarily want this to be public
right out off the gate.
So one thing you can do
is just flip this into a private mode
where you can add specific members
and then just don't add anyone and no one will see this.
And when you're done building it,
you can come in back and flip it into the group option.
So, think of this like Google Docs,
where you can have it like,
anyone with the link can see this,
anyone who has access can edit, things like that.
So private just means that you pick
who's gonna be in here
and that actually adds this members box down here.
And I can click on this
and I can search for my members in this group
and invite them.
And, or if you hit the group,
it just means everybody who has access
to this particular program, this group,
everybody in the group will get it.
And it says it down there,
all group members will have access to this course.
You flip it over and it just says no members added yet.
So I'll just leave it in private mode for now.
And there's our little course.
So we can kind of see how it's gonna look
and we can click into it.
And you can see it's got the word private right there.
So you can see that it's not shared
with the rest of the community.
We'll click into it.
And the first thing we'll do is hit like
at our first module.
So I'm gonna say like,
these are gonna be best like tech hacks, best tech.
Just making this up as I go.
Then we have this other option here,
just hit add lesson.
So you've got this module here.
I'm gonna add lesson.
And we're gonna say like how to use Notion, right?
And then here we'll just write.
So you got some bullet points.
You can format things a little bit in here.
There's a little way you can do that.
Let me just turn this off.
See, Notion is one of the coolest tools.
You should use it.
You can organize your documents and search for everything.
If you are managing a business,
this is a great way to store all of your SOPs
or playbooks for your entire team.
And just paste it in there.
Okay, there it is.
Just took a second.
So yeah, if you don't have Talktastic,
it's an AI like transcription thing
and any app that you're in,
it just is super helpful to do quick reps.
So then you'll go to the lesson here
and you can actually upload a video file
or you can embed like a YouTube link.
You can also add like a button.
If this is just like a lesson
where you want to download something,
you can do that as well.
Like I just wanna upload a PDF
or I wanna have them like,
let's say it was gonna be to like schedule a demo
or something, you could put that in
or schedule like a calendar link or something.
We've got just an external URL as well and then searchy.
So I'll just go here.
Gonna just throw this in.
I'm gonna grab a random-
So yes, let me show you that in a second.
So we actually have a new thing called attachments.
This is kind of, I think what you're probably gonna want.
So we'll let this upload
and then you can have like a lesson
that's all it is is just go to this other thing.
It's just like just one call to action.
It's just gonna be a big giant button
but we also have this thing called attachments.
So you could have a video at the top
and then you could have multiple attachments.
So let's say like I've got my lesson
and then I wanna have worksheets or Google sheets
or things I wanna link to.
You can have as many attachments
as you want in a single lesson, right?
So I'm gonna go here and let's hit upload.
So you can choose for your attachment
to be either some file like a PDF of some sorts
or you can send it to be a URL.
So here I'll pick a PDF.
I have my little PDF example.
So this will upload, and then I can name this like, you know, my worksheet, and hit save.
Okay, so you can have that there, and you can add another one that says, like, I'm going
to link this.
Okay, so this one's a link, that one's going to a PDF, okay?
So I think this is good to go, that's my whole lesson, so I've saved that.
So that's saved.
I can then go into the view mode, and then you'll see, like, I've got how to use Notion
is my first lesson here, which has the video.
It has this, and then it has an attachments tab here, and I can get to either one of those
attachments.
So if I clicked on this, now it goes to that.
If I click on this one, it goes to the PDF that I example showed.
So people can still, of course, mark things as completed, watch the video.
We've moved the comments out to the right, so it's not, like, underneath like it was
before.
So it makes it a lot easier to kind of watch what you're doing here, and you can kind of
leave chat here, like, cool.
So same chat as before, it's just shifted a little bit to the right, and then when you're
on mobile, it will kind of go back underneath there.
So that's the lesson, and you could just keep going.
You could flip it back into edit mode, add another lesson, like how to use Slack, and
we'll go down here.
You could add a lesson or whatever, attachments and so forth, so you could just keep adding
content here.
And so those will all be for, let's say, like, the best productivity apps, and then you could
have another thing that's like an AI tools one, and then we can add lessons in here saying
like things like this, so hit save.
So we kind of have, like, a module up here, and then, like, different lessons.
So a lot faster to kind of build it like this, and you can kind of see it start to take shape
here, and you can flip it back into view mode, and you'll see kind of how this works.
Some of the features as well, like when you click on how to use Slack, it's going to take
it right into this, and when you click back over to this, the menus aren't, like, opening
and closing like they are.
There's just little enhancements like that where we can kind of jump between these things.
Of course, I didn't upload any content, so whatever picture I left for the default courses
– actually, no, that's not it.
It looks like it's just a sample image.
We'll fix that.
So when you – yeah, if there's no image, it'll just probably pull in the course graphic
up here.
So cool.
So that's, like, just a very quick demo, and I can dive into some questions and stuff on
anything you have.
When we enable the course feature on there, will the users see that in their menu, or
is there a way to hide that until we have the courses ready?
We don't have a way – that's a good question.
We can think through that.
I'll talk to – we'll talk to Carolina, see if we can figure out a little workaround.
But yes, the worst thing is they could have courses, and then it would just say, like,
nothing here yet.
That would be, like – if you just made them all private, it should just have, like, basically
nothing there.
So we could create a group course and just put an image up there that says coming soon
or something like that, that's empty, and then build the rest of it private.
Would that work?
It should, yeah.
You can have the rest private, for sure.
That would be how it could work today.
We could probably think of a better way to, you know –
Yeah, we can come up with, like, an empty state for courses.
Yeah, I'm pretty sure there is one.
Yeah.
If there's not.
If there's not, we can create one.
Yeah.
Cool.
The other thing I'll just point to is, like, if you flip back to my dashboard, the content
is here as well.
So if I were to go – I think I used Notion, right, and I uploaded content.
I think it's this one.
That will be in here amongst all my other content as well.
Those videos are –
loading in here.
This one is still getting transcoded.
It's processing it just as normal.
It is working from the courses.
It will also update what's going on in here.
But if you add content here, it does not
work the same way going back down just because of the way
that the databases are structured.
We still essentially are using this dashboard
to host all of our videos and transcode them and everything.
So they're just going to pop in here if you need to.
So we can't use current content in the groups
to, in the current setup that we have,
to just migrate them over to courses.
We kind of need to rebuild it.
So that would be the case.
However, we brought this up a while back.
And Jesse had asked, we basically
came up with the idea of making a migration tool for you.
It is going to be a one-way street.
You would just move it one time to the new platform.
So it will probably be in the form
of a Google Sheet of some kind, where we'll hit a button that
will pull all the lessons, let's say,
from an existing course like this.
I know Options Trader is huge.
So we take all the modules, all the lessons,
into one giant Google Sheet.
And then you guys could arrange it and say,
this could be getting started slash orientation
with a few lessons.
And then however you guys want to organize it.
And we can hit a button and kind of push them
all into the courses piece.
The tricky part is not so much moving the videos around
and the text.
It's moving around people's status.
Because here, I've completed three of these lessons.
So if you moved me now to the other course platform,
and I had marked this as completed,
and now it's not marked completed,
that would be a pretty terrible user experience.
So we're not just moving the courses.
We have to move everybody's status as well for that moment.
So that's the crazy complicated part,
is getting the statuses updated everywhere.
So when people, if they're 70% through and they jump over,
it probably will look a little different.
Because they're going to probably be like 80%
through course one.
But you may have broken it into two or three courses as well.
The goal is ultimately to have more courses that
are smaller versus having one mega course that
has everything.
And it just will help people feel like they're
making progress faster.
Yeah, the Keynum Real Estate has over 300 pieces of content
in four separate courses.
So this course thing is going to be
perfect for that curriculum specifically.
Right.
That would be a good one to probably start with.
We can use that to help prototype it.
So we probably, going back to your thing about the courses
being hidden, we probably will turn courses on in some way
just for admins.
And that way we can test this.
We can take all these things, push them all through.
Luckily, it's not 1,100 members like some of the other groups.
So it's not as much as far as the progress tracking goes.
But we just have to write some scripts that will take it all
from the one, put it into the other.
And we'll talk to you about that when
we get to these different, I guess
these are abbreviated or grouped already for us.
Yeah, those are the different courses.
So the R is the rehabbing.
The SB is starting your business.
W is wholesaling.
And then there's a get started course.
Cool.
Yeah, so I'll probably find a way
to suck all these into a Google Sheet.
And then you guys could label it or move it around
into different sheets potentially for each course.
And then we can hit another button,
and it will push it through there.
And I'll probably have another button that's
like sync statuses.
So you could hit a button, and it syncs everybody's status
is probably how I'd build it.
But that is on the roadmap, and that's
something we're planning to do in the next week or two.
We just wanted to get this stable
before we started putting large amounts of content in there.
Cool.
And I think you had some use cases as well, David, as well.
Yeah, the one main one right now is just on our startup.
And the five minute start, which doesn't look like you
have that group in there.
I wouldn't be needing a module.
I would just need a simple straight course.
But I would still like to not have to use the training tab.
Actually, I guess I might look back and forth between the Training tab and the Courses tab
to see which one would just be a better presentation, and I think maybe the Core, I want to check
that out.
So it would still require me to have at least one module, is that correct?
Well, you could, I see you started already doing this.
That's great.
Oh, yeah.
Okay.
Yeah, you do have it there.
I just put that together while you were talking.
Okay.
Perfect.
Well, I don't know what took you so long to take action.
That's good.
So yeah, that would be sort of an example, not all the content's actually there, but
on that Training tab, that would be an example, just five simple steps.
I mean, this is a part for us to be able to literally orient our initial customers just
purchased to the app, and literally taking five minutes to do it.
Okay.
That's cool.
It goes on at the point of purchase, and then the automation takes away shortly after you've
completed it.
That's cool.
But the Courses section of that, or the Courses version of it, might give a little bit better
presentation.
I'm not really sure.
Yeah.
It's, you know, if you have only one course in there, you'd have to kind of land here
and then click into this.
So it's just an extra click, versus here, you'd be already into sort of content.
So we can play with it, but I do want to, like, that's a very cool idea to have, like,
an app orientation group.
We potentially should recommend that to some other app owners as well.
And if I use an automation that turns it on, and that's the only thing you see, like, ideally,
like, in a pure sense, like, you would, like, get on the app, and this is the first thing
you see, because you just purchased.
And then, once you complete it, and hit the last step, or the last module, it says, yeah,
you're done, whatever, click this button.
Yeah.
Then the automation basically, within, yeah, the form there, and then takes it away, takes
it away, the group, and then gives you the first phase of our program.
Nice.
Well, I mean, it's not set up to do that, but that's the idea.
I mean, it's, it will be.
Yeah, yeah.
Depending on some of the background stuff, but that's kind of the idea.
Yeah, this looks, that looks great.
I think you could create it in either one, since it's only, like, a few lessons, it'd
be fast to move it over.
If you have stuff like this, you could, we'll have some, like, batch moving stuff, but also
maybe for this one as well, we could just, we could just move it over for you guys, if
it's just five lessons.
So.
I don't, well, that's the thing, is that, I mean, some of the, there would be no, nothing
to really move over, because some of the content's not even there, so actually, you'd just be
starting over, almost.
I see.
So that's kind of what I was starting to do a couple weeks ago, then I went, I left the
country for a while, so.
Nice.
That's great.
And you got the button here as well, let's get back to the suite.
Yeah, I think this is a cool way to do it.
Yeah, of course, it'd be good for that.
If you don't have the training tab enabled, the first thing they see will be this.
It's kind of.
It would be that.
Yeah, yeah.
So whatever's the furthest on the left is, like, they're going to be the first screen
that shows up.
So right now, because you have training tab, it's when you first load the, you know, if
I first click into this, it's going to be the training tab, but once we hide that,
this course is what's up next.
Yeah, I might just even change the name of it, like, start here, you know, instead of,
like, use the image as the title, and then, like, the actual name of the, or maybe just
vice versa.
Nice.
Very cool.
Cool.
Anything else on courses?
And then I wanted to show you guys one or two other things where.
When you set them to drip release, or will we have to do that, like, through Zapier or
something?
For a course?
Not the course to drip release, but maybe something similar to what Dave was talking
about with, they have to finish one course before they get access to another.
Yeah, he's kind of faked it a little bit because he's eventually said, like, as soon as you
buy, like, they're adding you to this entire group.
And then he's got this trigger when they come back and put their email in and hit submit,
it basically takes the one off and gives them the first phase.
Theirs is in, like, phase, they have a group called phase one.
Right.
And phase two.
So that's something we could easily set up and mimic with Zapier if we wanted to.
You could.
Yeah.
Okay.
Yeah.
You're just kind of doing it at the group level.
Ultimately, yes, we need to have, maybe they're private or you can see them,
but you can't access them type of thing, that way you could unlock it.
And so then, ultimately, if you were in here, if I'm editing a course,
we will need to have a way to zap.
If you're a private course, for example, you know, I want to invite David, you know,
and Bruce to this, you'd want to have a way to send like a zap that would like put someone
into a private course, for example, reason being you sell like a, you know, a program
and then you have some fast action bonuses, right, where like, oh, if you signed up today,
you're going to get this extra training on something,
that's where you'd want them to get a private, they're still in the same group, right,
but I'm still in the same chat, I'm still in the same community, but when Bruce goes in
and I paid the fast action, I've got this extra bonus as a private course in there
and plus everybody else who did fast action,
but then I'd also see it alongside all the regular content.
So that's kind of how we were thinking it would get used for that.
And but right now at this time, it's not a triggerable event, is that what you're saying?
Not at the moment, we are, we're in the process of adding like, on the badge side.
So I know, I think I shared with you guys the new badges stuff.
So when we're adding triggers for that, so we're basically connecting Zapier to the app directly.
Currently, we have something going to like tribe social.
So for like content, user management, it does all that for this kind of piece of like adding badges
and things like that, we'll be able to write directly into the app,
which make it even faster, and a little more reliable.
And so once we get the badges working to then start to add things like the members,
I would definitely put that in there next.
So you could have a Zapier trigger, as well, to basically like, give access to another course.
And that if we did that, then and we had it in Zapier, just adding and removing people
from a private group, that would essentially give you Krista, what you're talking about,
like, do the first course, then it unlocks like course two, course three,
and I'm just in the same group, I don't have to leave that group.
So, and you could do that to David, if they just were dropped into phase one, except it says,
like, this is the first course, and you just get that first course.
And then when you finish it, like it just unlocks to the next one, the next one, and so forth.
You know, you could put the phase one course in there after a certain piece.
But you I think also have separate community feeds for each of your phases,
because people are different stages.
So the groups is probably a good fit for you.
But just saying technically what's possible.
I think having the Zapier would be great.
Make a note of that.
Cool.
Let's jump, I'm just going to go to the settings real quick here.
I just want to clarify the ability to trigger those items in is in development
at this point, is what you're saying.
Yeah, it's, it's, we're basically adding a whole module for Zapier directed to the app.
So, as part of the badges release, and then adding other things like the courses
and other things, we could probably add all that in at the same time.
So, because things like badges don't exist in like this dashboard,
and the courses are technically going to be showing up here at some point.
So, we will have the ability to see the courses on here.
Not initially, but that is basically getting added to this dashboard as well.
Cool. So, the badges we talked about.
And then, I wanted to just show you this real quick.
The, we have a couple of different things we're working on next.
Once this is totally live.
One of those things is, we're upgrading like the direct messaging,
like the DM parts of the app.
I don't think either of you guys are necessarily using DMs,
but I will show you a little sneak peek of what it will kind of look like.
So, let me make this bigger.
We're just kind of like cleaning up the user experience of it so you can click into a conversation, share some things in here, and mainly do things like add pictures or add an attachment.
This is going to be helpful if people are like doing coaching like I have a coach, and I'm working with this one person privately like we can share a worksheet we can, you know, chat back and forth a little bit.
So that will be coming in the next couple weeks as well.
We're just doing a lot to to rebuild the DM piece, make a little more manageable, and you can do things like, you know, just kind of like you would in the messages app or texting app.
You can hold this down you can hit reply.
It's pretty, it's pretty advanced as far as like what you'd may find with like when say slack it's more like, like Max, you know, I message platform.
So, that is coming soon.
What would that, what would that be integrated into the.
So explain the integration there for like would just be another tab in within the group.
It's, it's kind of at the, it's at the platform level, so like, meaning the app level so like either the whole app has direct messaging turned on or turned off.
Everybody has it turned off by default.
I know some people don't want that feature, but it was going back to the original concept of DMing.
To begin with, yeah. And that is not something that is active right now. That's correct.
DMing is active. Now it's just, it's not as robust as what I just showed.
Kind of had like a prototype of one. It's how we've been doing a lot of these things is like we put a first initial, we do like a proper build of it to the full version of courses like, like the training tab was like the first version of having a course in a group,
then courses is here so it's like a lot more robust, and then same thing with, we have the, it's not going to be on this platform, of course, but we actually have it turned off for 100x but there's an inbox.
So typically up here you click on, and then you can see things there may have it over here.
So,
I never turned that on so I wasn't sure, I guess I really wouldn't know what it looked like but it'd be kind of cool to see that real quick.
Here we go.
It's more for mobile so like you would click in here. I could click on Carolina.
This is the chat between those two people.
So, and you can still like we just added the attachments here, but that whole kind of UI that we showed is going to be a lot better. Just kind of getting in and around it.
Just seeing things like people's act like if I if Carolina is currently live right now like she's on the app.
Then I would see like a green dot there.
Just little things like that that make it a little bit more real.
And then we'll also have I think eventually have the option to do like group chats. I think that's going to be key.
I'm thinking for like potentially groups like in 100x world like MastersMind, which we don't really use the app, you know, I think we have some recordings and stuff in here somewhere.
Well Bruce uses it I posted this at Christmas only 10 months ago.
Yeah, but we have like I think the recordings are in here, it looks like those are actually kept up pretty well. And then what we could do is instead of having a community feed I'm thinking we're going to have something more like a group chat that could
actually replace Voxer.
One of the demo things here is there's also the audio option as well so you could press to talk.
It uses your mic, you put a little audio file you hit submit and then it puts that audio file out.
So there will be use cases for that or like potentially, I think it's gonna be for like hire ticket type things where we'll kind of bring in that chat here as well.
So you could turn off community and just have like a group chat tab right here, and everybody who's in the group would be part of that group chat.
Yeah, I think that would be sweet.
I think that would be an answer to a lot of our,
our engagement issues with using the community feed.
be just as it is right now, because the ability to tag
and to respond to a direct message, that kind of thing,
if it has that kind of.
But basically, it would just be a developed integration
using that tool that you have, like an overdeveloped
integration specifically for this use.
Yeah, initially, it'll just be like upgrading
the current direct messaging pieces,
I think another phase after that would be potentially,
instead of having this feed here,
just doing a group chat session.
That would look a little bit more like a Voxer experience,
just so you can kind of do the same thing
without having to have another app.
Yeah.
Our goal is to limit the tools you
have to invite everybody to when they buy your program.
If you have to go here, add this thing,
join this Facebook group, join this course,
it's like all over the place.
So we're trying to keep it limited.
So Voxer was something we looked at.
I wouldn't even say it's a Voxer clone.
It's just going to be more of a group text chat, essentially,
which I think would work great for small groups,
like 20 to 30 people.
But if you have 600 people or 500 people,
group chat's not going to be recommended, for sure.
I think it would just be too noisy and busy.
So that is everything we had to show you today.
But if you guys have any other questions
or want to chat through any other issues you're having
or suggestions or anything, we can dive into that.
I've reached out to you a couple times about some crashing
issues.
My team, I need to have an answer for my team with regard
to some of those issues and really
having a better understanding of how extensive that
is across not only just our user.
And so I was looking at Firebase.
And I don't know if you want to offline that to just give me
an orientation to the Crashlytics
and to see what it is I'm looking at.
Yeah, I can show you that.
I mean, so we did email you guys like seven or 10 days ago
and never heard back.
Yeah.
No, and that was because of your traveling stuff.
Yeah, so that's where it got left.
Essentially, before we even diagnose it,
getting people to the latest version of the app
is going to be super helpful.
I think what may be happening is because people don't have
the badges piece just yet.
It could potentially be that.
And yeah, we sent her.
I think as I remember, I chatted Cheryl like maybe a week
or two.
Yeah, I'm aware that you guys had talked.
So once we get more people moved over to that,
we can see if that's the issue.
Like, oh, if you're experiencing this issue, just upgrade.
We are monitoring that.
I don't see like a widespread crash thing in Crashlytics.
Or else we could dive in and look at that specifically.
OK.
And you guys aren't even using the badges,
so it shouldn't really be triggered by that.
But the feed did change a little bit.
And I think it sounded like, from what you said,
the feed was where the crashing was happening.
The feed?
Like the community feed, like the discussion.
Yeah.
Yeah, my understanding is just, again, I'm
not a huge user of the app.
I just go in and try to do a lot of back end stuff
and trying to look over all what's going on.
So I'm not the feedback person.
I'm just getting it from my team.
And it's kind of funny, because I'll
understand a broader view level, like what you're telling me.
And I'm like, OK with that.
But my team, on a user level, they're just like,
they only see what they see.
So if they see it crashing, or in their terms, crashing,
and then they get frustrated with it,
obviously it's not good.
So I'm like, I could explain it broadly.
But at the same time, if their user experience is just
what it is, whether it's their device,
or whether it's environmental, or whether it's
user-oriented, regardless, I still
was trying to kind of get to the bottom of what that was about.
So that's why I wanted to know whether it was a systemic issue
or whether it was.
So I think a lot of the feedback I'm getting
is from one of our primary coaches, who
is just giving me feedback from her moderators and so forth.
And when I said about we'll make sure we're on the latest
version, and it was like, yeah, yeah, no, we're
all on the latest version.
I'm like, well, but are you, or are you?
I had to dig deep to see whether you can tell me
that you're all upgraded, but at the same time,
are you really upgraded?
That's the thing.
And I needed to get to the bottom of that
to find out what's going on.
Yeah, we can definitely talk through that and figure out.
Any time you guys send any bugs to us,
we have to try to recreate it on our devices.
Until we can do that, it's super difficult to pinpoint
what the issue is.
So we'll see if we can recreate some of those things.
I haven't, you know, I just haven't seen it there.
We have another version of the app coming tomorrow,
so that will also potentially have more fixes in it.
But Cheryl, does that, I know you're typing in the chat
there, but Cheryl, is that a fair assessment
of some of that?
Update, check your settings, check your Wi-Fi,
log in and out, delete and reinstall if you need to.
And those seem to help, but there's certain ones
that they still can't, you know,
we still have responses back.
They're like, nothing's working.
Yeah, and do you know if it's like iOS or Android?
It's been both.
And even some people, like I know
when I've had some things just uploading videos,
it'd be uploading and doing well.
And you know, and then next thing you know,
it gives me that oops, that little oops little thing.
And then I'm like, OK.
When you're uploading in the community?
Well, for me, mine hasn't been as much in the community,
but mine has, for my crashes, have been video uploading.
So that's where my crashes have happened.
OK, but when you're uploading a video to the community feed?
Yes.
OK, that's good to know.
And then, but for Bethany,
because she has like almost 30 coaches
that are helping with her in all our different feeds.
And that's where they're like, this is happening.
And then also some of the community themselves, right?
We're trying to write a post and it's crashing.
And so that's kind of what's happening.
And so we've given them, you know,
have you tried all these things?
And then some of them, I think they'll say
that they're still experiencing the crashing.
OK, yeah, we can, I mean,
and crashing could be, there's varying levels of,
I'm assuming what they're happening
is it's like just quitting the app
and it just like totally exits the app.
Or it's just getting slow and it's stuck.
So it's, it'd be helpful to know,
I mean, either way it needs to be,
there's something in there
that shouldn't be working that way.
So, yeah, we can, it's probably to do with the feed.
The feed is like where 80, 90% of the issues happen
just because it's actually pretty complicated,
especially with big groups.
It gets, it can get slow at times.
So that's one of the more complicated parts of the app.
It's probably not chat.
It's probably not like the watching replays.
You know, those pages are pretty, pretty simple.
But we can dig into that
and just see if we can try to recreate it.
And then we can see if we can pinpoint what it is.
So, yeah, I think just as general protocol,
like I think, like keep the emailing going.
I know you guys, we're getting,
Abby is not with us anymore on our team.
So between Caroline and I, like we're monitoring,
and Macy, we're monitoring the email, the help email.
I don't think we've been looking too much at the tickets,
although maybe Caroline is, I have not been.
But we'll try to, we'll get a system back in
where we can kind of link that ticket back
to maybe some email discussion back and forth,
just that, you know, there's some updates and stuff to it.
The forms and the tickets are still helpful
because it asks the right questions
just so we can figure out who's having what issues.
For stuff where like you're having like math,
it feels like there's just, it's breaking everywhere,
or there's just, I would say more than 10% of people
in the users are having problems.
Like, yeah, then to us, that's like, that's a SOS,
like we're tech, you guys are texting us, we're calling,
we're jumping on Zoom calls to like fix it.
So.
I think probably the combination of the fact
that our community overall.
all is just super highly engaged.
So that part of the app is being utilized a lot
versus maybe other programs that are
using the app in different ways.
And so our engagement level within the community part of it
is probably heavily tasked, not overly tasked,
but just heavily tasked in the sense of how
we're using the product.
And then with that, I think it seems
to be heightened in terms of a level of percentage of users.
In that, compared to the number of users we have,
the ones that are actually engaged
are obviously a lower number, a small percentage.
But of those engaged, because of the level of engagement,
they're experiencing more and more.
You know what I'm saying?
So it may be smaller numbers in terms of the 30,000 foot view.
But in terms of the number of people
that are actually engaging, the higher percentage
of crashes or whatever you want to say
is happening because of the level of engagement
at which they are.
Does that make sense?
Kind of, yeah.
I think we're, yes.
We can look at that.
That combined with just looking at some Crashlytics data,
which I've been looking at right here.
So we'll try to dig into that and see.
Everybody's on the same app as well.
You guys are reporting it.
It's no reason it would be not working for you.
But yes, working for 100x, for example.
It's all the exact same app.
So you guys sharing with us is helpful.
Because if we fix it for you, it also
will anyone else who's having problems.
I mean, we would do it just for you
because we love you guys so much.
But also, it does help because the whole platform gets better.
So we'll make a note of that.
And we'll just make that a priority today.
I'll look at that today and just see if I can dig into that.
Because we'll basically be just filtering
on the very latest version and then
seeing who's still having issues on the latest version.
And I'll kind of ignore anyone who's on an old version
for now since we'll rule out the version being
the differentiator.
If you have a moment to take me through five minutes or 10
minutes of the Firebase Crashlytics
to let me know what I'm looking at,
you don't have to do that right now.
But I'm just saying for your convenience.
Sure.
I think we touched on it maybe briefly
in one of the other sessions, but not in detail.
This stuff, it gets very, very geeky really fast.
So yeah, I've noticed.
Yeah, and the first thing to note is it says crashes.
Crashes could be something that just
glitches for a split second.
It doesn't actually affect the user.
It doesn't mean that the app quit and crashed
and had to sign in again from scratch.
It just means basically we think of it like an error message.
Still something needs to be fixed, but this, for example,
is something related to they're essentially
tapping on a link that should be linked somewhere.
And it's not.
Nothing's showing up.
So maybe it was like, we have an action
that when someone hits this button, it goes to some place,
but there was nothing actually filled into that.
Places in the app where that could be would be things
like if there's a piece of content that
says download this PDF and then there was no PDF uploaded,
that could cause this issue.
If there was a thing that said contact support,
but there was no link to contact support,
but there was a button to contact support,
that's kind of what this would look like.
And then we would compare like, there's
definitely like, yes, there's less on this version than that,
but that's probably because there's not
many users still running this old version.
And we are on like 22.22, I think.
Yeah, 22.22.2.
Yeah.
So I'm not sure why that's even.
And you can filter all of this.
You guys don't have anything on the new,
so I'm just wondering if maybe you just,
we'll have to just look at that and just see if you're,
what the latest one you guys got deployed.
I just downloaded it from App Store and it was on, it's on 22.2.
22.2.
All zero.
Or 22.22.
Sorry, this is so confusing.
22.22.2.
OK, sweet.
Gotcha.
OK, so that is the latest.
That's right.
So we're seeing very, still seeing,
and let's just flip over to iOS.
Oh, that's the issue.
I think it's on Android.
So you see how we flipped it and now it's two latest.
version is this.
So we may not have the latest Android released.
That could be a super quick fix.
Potentially, that didn't go through on Google,
or they rejected it, potentially.
Cool.
So if we, what are some of the tolerances you think
would be like best practices level,
like when you're looking at like crash-free sessions,
or users within a certain time period, whatever.
Is there like a threshold that you're looking at,
like, oh, this is acceptable, this is tolerable,
versus this is way out of alignment,
or is that not even something you look at?
I mean, a few percentage off is going to be probably realistic.
I think, to us, it's 10%.
It's like, if more than 10% are having problems,
like that's like SOS mode.
Everything else is like, let's fix it,
get it in the next release, put it out as quick as we can.
So then it also depends on, again, this is total crash.
This means there was absolutely no bugs, glitches, pauses,
anything.
It's not so much like they couldn't get access
to their videos or posts on the group.
So it's a little too, it's almost very,
it's pretty broad as far as what these are.
Just these ones mean that, hey, someone
tried to click on a link that didn't go anywhere.
Either that was content uploaded to the dashboard
that you guys uploaded, so we have to figure that out.
Or it could have been missing something
where the contact support is an example.
So yeah, overall, you can kind of keep an eye on it.
We can go through and look at this in more detail.
But it would just be a matter of opening each one of these
and just seeing, this is like an image is essentially
displaying at the wrong size.
So instead of being like 300 pixels,
it may be like 250 or something like that.
Again, they're just little kind of like minor cleanup things.
Definitely can clean it up, because we
want to get a good baseline so that you can see what this is.
But see the feed post item here potentially could be it.
That's to do with the community feed.
So these are definitely things we
wouldn't expect you guys to even click on this Crashlytics tab.
You can definitely click around it if you want.
You can't break it at all, but you can.
It's here.
And so this is more just what we'll do.
The only reason I brought it up and asked about the Firebase
and the Crashlytics is because if there's something
that I could look at, monitor, and as I'm understanding it,
I could give you some feedback and say, hey, I noticed this.
But if there's something that it's
too complex for me to understand or get used to,
I'm probably not going to be monitoring it.
But if there's ways I can get some answers for my community
or for my leaders, that's kind of what I was just after.
Other than that, I mean, the only thing I need to do
is just to take whatever my community people are saying
and just upload it to you somehow
and keep on harping at it.
And I don't want to do that just for complaining's sake.
I want to do it constructively.
So I'm just trying to figure out what's
the best way to do that.
For sure.
No, yeah.
So don't worry about it.
I mean, you can send as much stuff.
And if you're not getting response, like text,
whatever, that's fine.
You can do that.
So yeah, I think we just have to make sure we escalate it
so it's not just like, hey, the FYI, this is broken.
This is like an SOS.
Like, hey, this is major outage, which
the only thing that would have pointed out
was maybe like a lot of old versions.
That's why I responded to, in my mind,
we're like, cool, let's get everybody updated.
The only solution or thing that Action Item
I could think of from our side to help you with the versions
is we're looking at potentially having a pop-up when
you open the app.
If there is a new version, it's going to pop up and say,
please update the app.
And you click on that, and then it takes you to the App Store.
But that's only if your device is not automatically updating
as well, right?
Yeah, for whatever reason, if it doesn't update or doesn't
automatically do it, that would just
be a safety that would pop up and say, basically,
you could be experiencing problems if you don't update.
It would just be very easy for a user to be like, yes, update.
OK, update.
It's like two taps, and then you'd be all set.
So if they're reaching out to Cheryl to complain
about something, we've already failed.
So we want to try to catch it before the latest version just
helps us make sure that, because if they're having problems,
let's say, on 2.17, and we're already on 2.23,
the code has changed so much since then
that we would have to use the most recent as a baseline,
because that's the only thing we can change,
because it does get more stable as we go.
So cool.
OK.
We'll let you guys go.
It's 1 o'clock right at the dot.
So thanks for hanging out, and we'll be back in two weeks.
And if you guys have any questions, just email us,
and we'll keep chatting.
Sounds good.
Thank you.
See you around.
Thanks, guys.