I'll just, we'll just start and record stuff.
So I wanted to show you guys just a little bit
of a few things that we're working on
and give you some sneak peek in that.
I know that, I think we've sent the video already
of like all the updates that are happening in the platform.
And so let me just share my screen.
I won't go through all those
and I'd be happy to take any,
you guys have feedback on anything,
it's the new pop-up for the posts.
It's like the new emojis.
There's a couple other things we did.
Go ahead and put back the tickets.
So I can't actually show it to you on this one,
but if I were to go to your app here,
when you guys submit tickets to us,
then they will actually show up here.
If you click at the top, admin settings,
there's a tickets tab.
If you don't see it, just let us know,
we'll just enable it,
but you'll see each ticket that you've submitted
and the status of what's going on with that.
So this is just helpful.
You can see this was submitted five days ago.
And then we're working on some ways
for you to tag this or email us about it.
We're also working on some ways
where when you do submit a ticket,
it will email you back
and then you can just reply to that ticket
if you wanna add more.
A lot of times you see one bug
and then there's more screenshots
or more Loom videos you wanna add.
That's a good way to just keep tagging things for us.
So that's there.
You can also just, if you click new,
it's gonna take you through a little form.
I believe this is correct.
Maybe this is the latest version.
I know we changed it,
but you can tag things as a bug or a feature request
and fill out some things here.
Just to give us, this helps us go to,
it goes to Notion, it posts to our Slack account.
So we get a high visibility.
Also, if you're in Slack with us,
you can obviously drop things in there,
especially if it's just a quick question.
But if we do ask you to make a ticket,
you can also just, I think this URL
is literally just tribe social slash ticket.
So if you wanna bookmark that,
you can just tap that and it will go right to the form.
So you can bookmark it if you wanna have quick access.
There is a critic, I think it's, is it critical?
Sorry, I'm just, I'm putting the team on this.
So if you hit slash critical on tribe,
this is, would be like,
hey, hundreds of users can't use the app.
You guys are in the middle of some event or something
and it's like not working.
Obviously we're gonna probably jump in on Slack with you,
but this is one like a fire alarm strategy.
So you can fill this out.
It goes to a number of places, Slack.
I think we still text me a link of this.
So I can even see it immediately,
even if it's a weekend or a night.
So that's also available
and just helps to get all the relevant information.
And then it'll create a ticket on our side in Notion.
So a ticket like this, for example, when I click on it,
we have it all tracked in Notion.
So we can assign it to someone to a project.
And then we take a bunch of notes
and track all the things associated
with that ticket in here.
So we're gonna work on a couple of ways
where you guys can interact with things a little bit more
to maybe comment on stuff
or ask a question about this from in here.
But these just wanted to show you that
in case you didn't even know these existed,
this is where they are.
So do you guys have any questions on that?
I know I see David jumped in.
Good to see you, David and Cheryl's here.
Awesome.
Yeah, I'm good on that for now.
Sweet, okay.
I think everybody, if you guys have your own app,
you're in our Slack channel.
So use that as well.
We may link to something
or ask you questions and stuff in there as well.
That's probably the fastest way to stay connected.
Not anticipating you all dropping
like hundreds of tickets in here,
but that it can get overwhelming
if there's just seems like there's a lot of open threads.
I'll tell you, I am not a fan of Slack at all.
I know it was like, oh, if we had my way,
we would not have a Slack account as a company
because it's just, things just get lost all the time
and you have to be very diligent with it
to make sure you don't miss anything.
And so anyway, we're leveraging that a little bit
in Slack using, they have some lists tools
and some save for later.
So we're trying to track things,
but it is easy for stuff to get lost.
And I think you guys are, every time you post something,
you guys are just like at Bruce at Carolina.
So it's like, you have to tag it.
We get a notification, but if we somehow like miss that,
it can be, I don't want you guys like waiting on an answer.
We're not seeing it. So you can still tag us for sure. Just slack is not a super great way to communicate. I don't think so.
Cool. So that's it on tickets. We talked about that. I will show you also something new that we is not live yet, but is is close to being live
When you're in the content here, we've just redesigned the how you work on content a little bit. Very subtle, but now when you click into a particular piece of content, you'll actually see like the different types of content here. So you'll see like you can jump between video, a live stream, an article, some sort of download. And then we've put all the external things in here. If you have YouTube, Restream, Wistia, Searchy, you can embed all these different types here.
So just a little bit easier. And mainly there was a little quirky things like right now when you open it, the title is on the second tab. Oops. See how I said not working yet.
Titles on the second tab. So just kind of simplified it, cleaned up the UX a little bit.
I keep doing that. And then we've, we've added things where like the Save button is just always visible, no matter what screen size you have. So that's, that's just a little bit easier to use. And I think we've got access here and ZTA so
there's that. If you guys have any thoughts or any complaints that you've had with the old version of this, I'm totally down to hear those because I was the one who put this together. And so I'd be curious if that's helpful or what else you'd like to see there.
So it's kind of the old one is jumping all over the place.
It's jumping all over the place.
You want me to just like, yeah, like, okay. I was trying to figure out how to get the Vimeo link to work. And last time I wasn't able to do it. So maybe I don't know what I was doing wrong with that.
And then one other thing, I didn't know if it was possible to create a lesson without needing to add a video and just add like a thumbnail or like something. I was trying to figure that out and I couldn't quite figure it out. So maybe just an article?
Yes, an article is kind of like a blog post. So if you're in a course and you hit add, new content, created this, it will look like this now. So that same pop up will be here.
And then, yeah, just a thumbnail. Basically, it's like picture text underneath. So yeah, if you don't want a video, that's where that would be. I am not 100% sure if Vimeo is connected or even had that. That's an easy thing to add in the next release.
So maybe, Caroline, we can add that to Feb Reactive. But I think if you set it here, you can always put Vimeo. I have no idea what video that is. But you can put it in here. And let me just, I'll save it for fun. And then go to view. It will play here. Okay, that's like, but you can see the players loading.
But I don't know if it plays like on the app right now. Like if I were to put this into a lesson, I don't know if that's connected. Because I don't think anyone's using Vimeo. I know YouTube works. I know Searchy works. But that would be an easy thing for us to just tweak. So you may have added it, and then it just didn't show up anywhere.
Right. Yeah. Cool. Thank you.
Sweet.
One thing I'll say as well, from using the app ourselves, like we're building, we have our own pioneers group here that we coach.
In the courses, if you're actually in the app in a course, for example, what my dream is that I'm working on for you guys, and for us, is if you were on this page, like I'm on this lesson, there'd be really cool to have like an edit button right here.
And when you opened it, it'd be great to see like this little white pop up, but on this page, right? So like pop it open, change the title, change like the description, hit save, and then it's just done.
That would be my goal. This, I know everybody, like the dance between having the two tabs open is quite painful.
So we're working to where you can just be in the app, and then like make changes to it, or like hit a little edit button here on the course, for example.
So we're going to try to make it a little, little bit easier. Or on replays, you know, being able to have like a new button, or like a little three dots here where you could edit, edit these different posts could be good.
But, awesome.
Okay.
That's it. We talked a little bit about like some of the, the Stripe integration in the latest video so
We, let me just make sure I'm not looking at your, sweet.
We can also show you a little bit of that.
Basically, it's gonna be if you wanted to take payments
in your group, it'll be something where
if people are in this kind of view
or they're in the explore groups page,
they can click on something.
We've modeled it a lot after school.
I can't remember if I said this in the video or not.
I feel like I'm repeating myself, but anyway,
imagine here at school,
we go into a specific course like this group,
they'll have like a little landing page.
So this can be great for challenges
or something where you just want people
to get in really easily.
They can see a few bit of information.
There's gonna be a landing page
that will get created with an image, some videos,
and then you can see total members, cost, things like that.
And then, you know, there's just gonna be like a text area
essentially for the landing page.
And then when you hit join,
there's just the option to, you know,
to sign up right there if you wanted to jump in.
There'll also be probably a fixed option as well.
If you just want to have like a challenge that's $20,
you can post that and it's gonna manage all the money
and the credit card and all that stuff kind of
inside the app.
So we're, yeah, so that's just one thing we're working on.
It'll be a little different for each of you.
So we can obviously work with you to integrate this
best way for how you guys are gonna use, take payments.
Because pretty much this is something we've left off
because pretty much all of you guys have sales funnels
and complex like things that you're experimenting with.
But this will be great as like a catch all
for just wanting to quickly take a payment
or sell a quick product.
The goal would be that you could spend something up
pretty quick if it's like a little mini course,
mostly, you know, things like that.
So cool.
That is coming like probably mid, like early to mid-March.
So it's about a four week project
that we're working through.
Sweet.
Cool.
That's everything that we had right now.
We could definitely pull up any other things
that you guys are seeing or improvements
or specific feature requests, anything,
unless there's anything else, Carolina,
you wanted to add to that, but we're good.
No, I think you've done it all.
Sweet.
I think everybody is live for version,
this latest version is live, I think for iOS, for iPhones.
It's in the web, but not for Android.
So I think that's coming in the next day or two.
So you should have all your Android stuff updated as well.
Yes.
It's always like the last thing on the list.
Like, oh, do people still have Android phones?
I guess, like we should probably update those.
Just kidding.
We also love Android people.
We love Android people, not Android phones.
Yeah.
So, but cool.
But yeah, I just wanted to use this as a time
to get kind of synced up on what we're working on.
And then if you guys have requests or things
you want to chat through or status on things,
we can go through those.
But I don't know if David or I think Cheryl left.
Let's see, Caitlin.
Yeah.
No, I think I'm good.
I'll go back through and look.
For some reason, I'm just,
I was looking at the update on my phone.
And how does that get pushed to,
what's the easiest way to push that update to me?
Just to open the app.
We won't work on this web browser,
but if you are in the app and you go to your profile,
there's like a button right there to update.
You can also just go to the app store
and see the latest.
Yeah, check app store.
Yeah.
It'll tell you if there's like a blue update button or not.
But it only tells me to open.
It doesn't say an update yet.
Yeah, so then if it says open, it means it's good.
You're on the latest.
So I'm...
You can check by the number.
It says the bottom 2.27.5.
Okay.
I'm assuming you guys-
Maybe I should close the app.
We can check on that, Carolina.
We'll just make sure that you guys have,
they get all get published at once.
Yeah, that's good.
Yeah, if you're on the 2.7, then that's the old one.
We'll look at that.
We'll get it.
Cool.
And I typically don't go and update it manually anyway.
Usually it just comes to me, but.
Cool.
Sounds good.
Awesome.
Well, if there's, you guys are welcome to jump off, Caitlin or Cheryl, if you guys didn't
have anything.
We just wanted to sync up.
We're trying to give this space once a month, just so that sometimes things get lost in
Slack or we want to look at something or you had an idea for something, we can jump in.
We're kind of shaping up all the work we're going to be doing in March at the moment,
so we can easily plan things out.
Sweet.
So, sorry, my computer's been acting weird.
So just a question.
I had a situation, again, we've had another ticket regarding that Mark is complete.
She did all the different protocols we told her to do, and it still didn't kind of allow
her to do so.
She's a newer student.
But it sounds like 2.28 hasn't quite reached you guys yet, and that's an easy slide.
It's not on the web, but not the iPhone, I think.
It should be working on web now.
So if the problem was on the web, then that would be different.
But if it's on mobile...
She tried both.
She tried both?
Yeah, because I asked her, I said, can you just verify that you tried all the different
things we told you to do?
And she did.
Was she in training, or was she in courses?
She had been in courses.
We changed everybody from courses.
No more training.
Okay, perfect.
Okay, so that's a different issue then.
Awesome.
Yeah, we'll dig into that for sure.
The other part is that, if you remember, I had that one issue where I couldn't even log
on the one time, and then you guys deleted my profile and put it back on.
I had to do that for another student the other day, so...
Wait, when did we have to delete your profile?
When I was getting that gray screen to log on, and I was trying to go with a password,
changing my password, and then later on, there was a gray screen that happened.
But this girl didn't get a gray screen.
She kept on getting the...
She did screenshots the whole time, and it just said she couldn't log on to the app.
And I just kept on giving the link.
I gave her screenshots, and yeah.
Until I deleted her profile and put it back in, she was able to log back on.
Okay, so...
Sorry.
We didn't have to delete your profile to fix the gray screen.
Okay.
That would have interrupted a whole lot of things, so that was not the fix for it.
But I don't remember right offhand.
I would have to look at how we fixed it.
But so she was having...
It just kept telling her she couldn't sign into the app.
Yeah, she said she tried both the web version as well as the app version.
She kept on getting...
As I said, she did screenshots.
I have her whole tickets thread and stuff like that.
And so I was like, I remembered something about deleting something, so I did.
I created a brand-new profile.
I changed her name on the old profile.
I just took off the M, so it didn't say .com.
I just say .co.
Created a new profile, and she's able to log in.
It was just the strangest thing.
Like a sync issue.
It probably would have been done the exact same thing if you just opened her user profile and just hit save.
It would have, like, synced it one more time.
I tried that first, and then I asked her to go try again, and yeah.
My only request would be, like, next time, send us a ticket so that we can try and fix that instead of deleting their profile.
Just because if there's...
Oh, I didn't delete it.
I just...
Well, I said I deleted it, but I just changed the one letter on the profile.
It's still there because I just wanted to bring it up.
But, yeah, it was just the strangest thing.
So I was like...
It was at the end of the day.
And I'm just like...
I've been on back and forth with her through the afternoon.
So...
So the original profile...
Is still there.
Updated the original profile.
The original profile is still there, and I was trying to give her access to that.
But in the end, I just copied her email address, created a new profile, but the old profile is still there.
Okay.
What's the email?
One second, my computer has been acting up,
so I've been trying to open it all again since the call.
I will send it to you, and this is-
Yeah, if you can get me a ticket for that,
so that we can look at it, that would be great.
No, that'd be great. Thank you.
I just, it was just an unusual thing,
but I remembered something about,
usually I do press save again just to see if it does,
but then when that didn't work,
I'm like, I just created the newer one,
but kept the old one,
just changing it to co instead of .com.
And there was another, David, are you here?
Because if he, there was supposed to be something
from Bethany that he was gonna mention,
but Bethany didn't send it to me.
I don't know that I had that.
Okay. I was looking for that too.
As well, so we could jump in if you guys want to think about
it, if you find something afterwards.
Sure.
I see, last time I saw something from Bethany
was like Saturday, but I think we responded there
to a couple of questions. Let's see here.
Yeah. Perfect.
If you guys think of anything, tickets are great for quick stuff,
like, you know, or questions on clarity on anything.
The Slack's just there as like a fallback,
just in case like some things are getting missed
or you're not seeing a response or something,
like just use that for now.
We did get a request, and again, I told,
I let our member know that we were going to be
I let our member know,
she's wondering if there will be ever a audio only
just for offline workout at the gym kind of deal.
So I was like, I'll mention it,
but I said it'd probably be down the road roadmap thing.
Yeah, we have like, yeah,
technically it will work audio only if you like start playing
something and then you close your phone.
It depends on, again, if you're on Android or iOS,
but I'm 99% sure that is the truth what I'm saying.
Let's see.
Yeah. And that would be, we have within the ticket system,
like we have the feature request.
That would be something to submit there
so that it puts it in Notion.
And then I can see like,
oh, how many times has this been requested?
You know, and things like that.
Because if something becomes highly requested,
then it's easier to move it up on the roadmap
instead of like, oh, only one person needs this.
Like, then it's not going to become super important
all of a sudden, you know, something else that takes,
it's easier for other things to take precedence
over something if we don't have a good track of,
oh, this is being requested a whole lot.
No, for sure.
I did let her know that she could probably just do,
have it on.
But I said, I don't think it's available offline.
It would need to have a Wi-Fi connection.
And that's what I did advise her, so.
Yeah, there's kind of two questions there.
So it's like offline viewing is one potential issue,
one request.
And the second thing would be having like,
when you upload a video,
have it automatically generate an audio version.
That could potentially be an option as well.
But, yeah.
Okay, I'll create a feature ticket.
As I said, just letting her know that,
you know, we're always open to, you know,
continuous improvement.
However, you know, it impacts a lot.
So, okay.
The, I am just seeing, I was wrong on that.
So if I go to a particular video and play
something that we've uploaded,
and then I turn my phone,
we've had, we've gone in circles
with this particular feature,
but being able to play the video in the background
has been a request.
We had it working at one point.
I'm seeing that it's not working actually right now.
So we can dig into that.
We just made a bunch of changes to the analytics
for the player.
So I potentially, something in there could have,
but yeah, if you have the app open
and I hit play and then you close,
like you lock your phone,
it does pause the audio and it disappears.
Actually, no.
I wanted to show you, I have,
I have that where I, like a little mini player.
This is my iPhone closed.
Yeah, it's actually doing that too.
I am curious though about that icon.
Where do you think that icon is controlled from?
Is that on that piece of content?
No, actually, that's an easier thing to solve, for sure.
I mean, it should just be your logos, what it should be.
I'm just, I don't reckon, is that a, I don't know.
It's the same for everybody, so like mine is the same.
It's just everybody on the same logo.
It's just somewhere that's, we can look into that.
It's coming from.
Yeah, that's just a little piece of like white label
kind of like stuff.
Yeah, it's not our logo.
It's actually like, I believe that's like the React logo
for like the framework programming language
that we're using to write the app in.
That's what I'm getting, so.
Yeah, so it's not.
If you can show us where that is, we can upload that,
or if you fix it.
We'll make it dynamic.
What it should do, the dream would be to be like Spotify,
right, so when you're like listening to.
When I lock like this album, for example,
like I see the album artwork down there
for a specific song.
It should be like a little thumbnail.
That's an easy thing to dig into.
Yeah, I don't know if that's mainly in courses,
but I mean, if it could be even the course logo,
but if it just has to be universal,
like last year's single, that's fine.
LYS would be the easiest for sure.
And then if I wanted to change a,
some coloring on the app long-term,
is that difficult or hard to do?
It's easy.
It just needs to go out in the next release.
So we can, there's like three colors you can change
if you're over here.
So there's, if you can tell us like,
we picked these colors from your website,
so they could definitely be better ones,
but this background, like pink color,
you know, if you just give us a new hex code for that,
we can change it in the app.
The gold is your like primary color.
And then there's like a header,
sort of like green that comes in our app.
Yeah.
Maybe back a step or something.
Yeah, I'm not sure if I'd see it.
Let's see if,
let me see if I can make this smaller, make this.
On mobile, it definitely shows up.
It's like your navigation, let's do this real quick.
Yeah, this top, that green color.
Yeah, just.
So it's just three hex codes.
Those are the three colors.
Yeah, if you can just tell me like what those are,
it'll take us five minutes.
Yeah, at some point I'll may switch those out
just to kind of give it a different look.
Yeah.
We're doing some branding stuff right now, so.
Cool.
Yeah, we just have to do it in the code.
It's a little complicated with the apps.
So we create like a LYS theme
and then we'll just adjust those colors, whatever you want.
Is it just one place
or do you got to do it a lot of different places?
No, it's just three lines of code.
Cool, all right.
Easy.
Yeah, at some point I'll update that.
And then I'll also want to push a new like icon
for the mobile, for iOS.
Yeah, if you want that or the other thing
we can load in for you as well as the,
like if you go to the app store,
you know, all of the screens down here.
This was just very quick to get the thing live.
But if you guys had, if you wanted to redesign these
and then send them to us, we can put those in.
Cool.
Yeah, I will redo those
because Jackie saw those the other day.
She's like, why is your face on there?
And I'm like, so happens to be.
This was easy at the time.
Oh, did you make these already?
Okay, perfect.
So these aren't even ours, yeah.
Yeah, so yeah, I might redo those too.
So I'll send this to you at some point.
Sweet.
And those, so we'll update them.
And then just the next time the release goes out,
it'll sync that with the new version.
Cool.
Okay.
Awesome guys.
That's all I had.
That's good.
If you think of anything else,
you guys know where to find us
and we'll be around if you have any other questions.
Sounds good.
Thanks, Bruce.
Thank you.
See you guys.
See ya.