Hey, Caitlin, how's it going?
Hey, good.
How are you doing?
Good.
Nice.
Um, are, that's good.
So you guys have a plan.
It sounds like for your sales funnel.
I'm glad, I'm glad.
I apologize.
I found out late last night and then.
I rechecked the message and yeah, Steven wanted to pivot a little bit.
That's great.
No, that's your team being so quick and willing to get, we, I, we're still
going to try to get it done because it's been, it's about a week or two behind.
So we're trying to, we had some other bugs and stuff come up, so it's
been pushed out further and further.
But, um, yeah, and then I think you guys had like a part two of that.
So we can still talk and see what is missing and you could always, we can
always migrate from the funnel to that at some point if it makes, if it's easier.
Um, but if you follow that, that like the purchase link thing that the list, it
should feel almost the same as what we're, we're doing, um, for you.
It's just that you have like the extra step of one having to create your own
sales funnel and then the second thing is just making your own Zapier.
Um, ours would just do the Zapier, do the funnel for you.
So that's, that's an advantage in the future.
Yeah.
Steven wanted to have like a different bundle as well.
So it was like, yeah, you get it for free for one month and then doing, um, we
have basically like a go high level version.
It's, we call it rainflow.
Okay.
It's like combo thing.
So yeah.
Sweet, sweet.
Um, well, we'll, we'll just, I wanted to just show like one, the search feature.
I think if you guys, I don't, everybody wants to search, so I'm assuming
this is something, I don't think we've demoed it yet.
So I wanted to show it working and then see your thoughts and we'll, we'll just
record it and share it with other people.
Um, but, and then there's other, we also wanted to talk through, we have a, we've
updated our ticket system a little bit and we've kind of talked already about
this, but, and we did put it into a document, like a, just kind of a loop,
like a SLA service license agreement.
That is kind of how we're thinking of working with you guys.
Um, so if you want to share that with your team or anyone else, that's.
Interacting with us.
It's, they can have the link to the ticket.
They can have like the classification of what's low, medium, high priority.
Um, and then just what to expect as far as like what you guys were making available
to you and then what to expect as far as the timeline of when things should be done.
So we'll talk through that.
Um, but let me show you the search first.
So one of the new things we've been working on is global search.
I don't think this is where the icon is going to be forever.
Um, but the idea here is that you can click on this and search
anything within a particular group.
So I'm in a single group here.
Um, and if I searched for something like, um, I don't know, Facebook marketing,
um, you can see, and we do actually do like, um, ads or something a little more
generic, so we can see like in the community, we have all these posts
from people who mentioned ads.
Um, if we had a course like that.
So if I search for like challenge, maybe we can see that there's a
course called challenge secrets.
Um, it's in the community and then, um, it'll even pull like, uh,
pieces of content, like replays as well.
So you kind of get this nice little like breakdown of, um, you know, what group
it's in, and of course, if you click on that, you're, you're taken right into
the, into that, that place.
Um, and that'll be just on every page.
So you can, um, jump to that, click on it, go to that specific post if you want.
And there's a fourth.
So, um, I don't know, like if there's any other use case you guys have for, for
search, um, but definitely open to ideas.
This is just sort of the first pass at it.
I don't know if, uh, yeah, I don't know, Caitlin, if you guys have
specifics, like requests from clients, but that hopefully solves most of the issues.
Yeah.
It looks awesome.
Okay, sweet.
So this, this is actually, um, it's, I think that some of the
code is actually live for you guys.
So if you guys want to, we can turn it on in this mode.
It may move a little bit, but it depends on, um, uh, I think, uh, we're adding
like maybe a slightly different interface here to make it look a little different,
but, uh, we can, we can turn that on for you guys when you're ready.
Um, and I think we'll probably have it on by default for everybody.
Once it's, it's thoroughly tested.
There's just a few, it seems to be working a bit better now, but, um, when
you click off of it, it does need to close.
Um, but yeah, I think it's working pretty well.
Um, sweet.
So that's search.
We'll, we'll probably have that out in the next week or so.
Like I said.
And then just looking at this, and I will drop this link
in the chat as well.
We just have it in Notion, super, super simple.
But for our, like you guys are on the platform and partner,
we have the kind of two enterprise tiers.
This just kind of goes through what all is included there.
Because sometimes there's things like the custom feature work.
Obviously, we could quote those separately.
But as far as keeping the things maintained,
data backups, getting the analytics to you,
and then just any training you guys need,
that's sort of unlimited as far as what we
need to do to get that delivered.
And then we have, obviously, and these are pretty obvious,
that we're not doing other things,
like supporting Zapier, for example.
You guys can keep that going.
And then we've guaranteed a 99.9% uptime.
So not having critical bugs that are holding people back,
we would kind of consider that.
Not just like, oh, the website's down, but also like, hey,
people can't log in right now.
Which I know we have some edge cases with that right now.
So that's made it high priority.
And then just thinking through support and response times
here, we're planning, we have critical high, normal low.
And this is something, like I said,
where hundreds, if not thousands of users
can't sign into the app.
And from our team here, we typically
just stop what we're doing and go fix that critical bug.
On high, we, and you could expect within an hour,
we can say, yes, hey, we're looking at this.
So if you post a critical bug and you don't see anything
from us in an hour or two, then you should be worried.
We haven't seen it.
Our goal is when we see critical, at least respond.
Even if you mark it critical and then we try to dig in
to see what it actually is, maybe it can de-escalate.
Or if we find it's not maybe a universal bug,
it's just some users, we can adjust it.
But we should at least respond and figure that,
give you guys some insight or get a response back.
We call it triaging on our side.
Things come in, kind of like a hospital.
We got to figure out what's wrong with this thing
and which room do we send it to?
Like who gets to work on this, fix it.
So high is kind of just any major issue
where like multiple users.
So I would classify like you're a certain group of people
that can't sign in right now.
Obviously it's high, it's affecting some users
and we want to get that kind of resolved.
At least get a response back same day.
And then within the same week,
we should have those tickets open no more than a week.
And what that means is when it's high,
we actually push those updates.
And same with critical, we push those updates
outside of our regular releases
where we try to do things every two weeks.
We try to put a release out
with little bug fixes and stuff.
But these would get priority
and we would just push them through
like outside of the schedule.
Normal is kind of lower, minor, non-urgent.
We'd get back to you within a couple of days.
And then we would just put you on the next release.
And then low is just, we'll get to it at some point
and we'll get it in this month sometime.
It's pretty casual.
And then we got some business hours
as far as when we're doing it.
And then we're already doing all these things
but because we're working with more clients,
we're having to standardize these things a little bit.
So we prefer you guys to submit tickets.
We have one link to think about.
It's just tribesocial.io slash ticket.
And that we used to have two
and we had about three times too many questions in there.
And so now we've simplified that.
So there's just like as few questions as possible.
And that can be a feature request
or a bug that you're experiencing.
And then yeah, go through this.
And then of course we're just doing one Slack channel.
We have clients that add us to like eight Slack channels.
So we have to be specific on this.
And then we just gonna keep all the communication
like in that one thread.
And you guys are, Rainmakers is very disciplined
and good with that, with your emojis
and threads and all that.
You guys have some good Slack habits.
And then on the...
Yeah, so this is just for clarifications
and we'll give you updates on the ticket inside of Slack.
Each of these tickets are gonna create
like a notion task for us.
And we may share that with you if we need to.
But really like any update to it
and stuff will be posted in that thread.
And that's it.
You can still monitor your tickets
if you go to, let me grab a example here.
In the, if you go to the admin settings
and you go to tickets here,
you should see, yeah, like this.
They could see like open tickets.
This is not specific to a group.
It's specific to your entire app.
But these are all the tickets and the status of where
they're at in our system.
And you can see when we last edited on our side.
And we can actually double click on that and jump into Notion
and dig into those specific items.
So that's just you guys getting a dashboard.
And then what else?
Escalation.
Yeah, because you can email us.
But that's pretty much, I think that's it.
I mean, everything's pretty obvious.
I shared the link with you.
If you have some really cool process nerds,
we made a Swimlane diagram of the entire process.
So just to explain, you have users,
like Rainmaker members, 100x members that
are in the user Swimlane.
You are the client in this.
So you have someone who's like, hey, my app isn't working.
Or a coach is like, hey, my thing's not working.
Can they fix it themselves?
Yes or no?
No.
OK, now they reach out to you internally
or to a support channel.
Can you help them?
Yes.
If so, great.
Let them know when it's done.
If not, then you would create a ticket here for us.
And that goes to a triage process, like I said.
And after that, we go to, hey, is this a client issue?
Like, hey, is Zapier on your side not working?
Or is this something on us?
If it's like, hey, it is a client issue,
we kick it back to you.
And then you can figure it out on your side.
If it is not a client issue, it's on us,
we can then figure out, is it critical?
Well, yes.
Then we go to a live team collaboration.
And we just chat that out in Slack
and hack it until it's working.
And so then if it's not critical, we'll notify you.
And we'll put it into our planning.
And then it kind of goes into another process.
I won't get too much into the weeds of it here.
But then, yeah, we go through that collaboration
until it's fixed.
And then we'll give it back to you.
And we have this thing called a post-mortem, which
is like after the tragedy has happened.
Then we kind of go through and like, OK, how did this happen?
Can we avoid this in the future?
Most of the time, we're putting in fixes
that obviously will keep this away from happening again.
But potentially, whatever that is,
we just want to collaborate between us on that
and then notify the user, of course.
And then sometimes, in some cases,
we have this need for externals.
There's sometimes hosts or servers
or things that are outside of Tribe and our team.
So potentially, there could be like,
do we need that L4 level of support, which
is outside of us?
In that case, we've only had one of those in the last 12 months.
So unlikely that that would be the case.
But if you want to nerd out on that,
there's a diagram down here for all those people
who want to see that.
So awesome.
And that's pretty much it.
And we're happy to talk about anything
you want to talk about or just cut it short.
But we just want to get those two updates.
Cool.
Thank you so much.
This is really awesome.
I'm the only one on the call, so you have me for 45 more minutes.
No, I'm joking.
We can do anything.
We could probably build a new feature while we're here.
No, the one thing that has been happening with Janine,
I put in a ticket this morning.
But basically, she was messaging.
She has like 55 to 60 different individual DMs
that are happening, because she does one-on-one coaching
through DMs.
And she was messaging one student.
And then it actually didn't get sent to that student
that she was trying to message.
It got sent to a different student.
And then she replied back.
And then they were replying back and forth for a bit.
But then when she replied back one other message,
it got sent to a completely different student.
And it was like crisscrossing in the back end.
And it's only happened to her that we know of so far.
But I didn't know it was because we had so many messages.
But yeah.
Gotcha.
And OK, it says, look, she's on the web,
which means it's the latest.
That's helpful.
Yeah, I haven't watched this video yet.
But we can probably diagnose that.
That's it.
I don't know if we have any specific questions on that.
It just sounds like the, is it that there's
two conversations between her and, let's say,
Laura Hill here?
Or is it just one conversation, but they're not
showing the notifications?
The DM thread, she's trying to message,
I think it's Laura or whoever it was.
But it's sending inside that DM thread.
But the other student, she's not actually
receiving that message.
It's going to a different student.
OK, that's like the worst of the options.
Yeah, OK.
So she's sending it to Laura and it's going to Lisa.
For example, yeah.
Instead of it just going to Lisa and Laura, right?
She's trying to have those two conversations.
Another student got pulled in as well.
So it's like, she's been, it's all been crisscrossed in the back end.
Yeah, that's, that's great.
Let me just diagnose this a little bit.
Um, so, uh, cool.
Sorry.
Or something like that.
Um, so that's okay.
I think of a few reasons why that's happening.
Um, it just may not know who the, who the active what's open right now.
So it doesn't, it's not, um, like it, like it, it may think that you're still
talking to Lisa, but actually I'm already looking at Laura and it needs to update.
Um, this is probably something that's not clearing out there.
Okay.
And it could, could be some edge cases where like, maybe you refresh the page
or we'll, we'll, we'll test it and diagnosis.
So on our side, like we'll, um, we'll still, we'll shape this up into something.
And then, um, take a look at it.
That's, that's obviously pretty important.
Let me put it into reactive.
So this will be for, um, uh, whoops, go back.
There we go.
Um, we'll put some more notes in here.
Um, just going to see if there's anything else, questions got to the student.
Went to another student.
Yeah.
Now it's the same different people.
Okay.
We'll, we'll look into that specifically and then just see what that is.
But, um, I will get that, that working.
Um, we'll try to replicate it ourselves, but that's why.
Yeah, I know.
And it's like, she's the only one that's had that issue.
Um, and so I haven't been able to replicate it, but yeah.
And then for my tickets in like the, basically like the dashboard part, I'm
not seeing any of the most recent tickets that I've submitted.
So those just haven't been processed yet.
And I was just noticing that, um, Carolina, like, cause if we, we can see
that it's you, um, and then, but it didn't have a client assigned to it just yet.
So you only see it when the client is assigned, um, which I just did to
like the ones we just talked about.
Um, so.
Uh, that should show up now.
Let's take a look.
Um, it's pretty much instant when we do update it, but.
Yes.
So there's okay.
We'll yeah.
So this was March.
Okay.
This is today.
Two minutes ago.
Um, great.
And, and, um, yeah, we're trying to figure out a way to get you guys to see this
notion is, is quite, uh, limited as far as like making, which one will make like
all of the, um, all of the tickets public essentially.
Um, so you can just click on them and see them, but right now I have to like
invite you to each ticket, which is silly.
Um, or we can make each one public and get your URL, but anyway, we'll eventually
you'll be able to click on this and like, go see kind of what the ticket was.
Um, that's for the temporary solution right now is where, why we're using Slack
because Slack has the whole ticket in there and we can just chat about it there.
Um, and cause the other thing is like your team wants to see that you did a
ticket so that maybe they don't submit another one, or if they have a,
I am, I'm kind of the one that's getting all of the issues and I'm trying not
to send duplicate tickets to y'all.
That's like, we would love all of our clients to have a single point of
contact, but that's not, we don't get that.
Yes.
Um, that, so I get a lot of the duplicates and then I get to weed it out.
Um, so some of the common things that we were thinking would be helpful is like
having a ding when you have it open and you get a new DM, I didn't know if that's
easy to implement or build in at all.
Yeah.
We technically, we technically are sending the DMS with this.
It says with, with sound.
Um, so if you have your phone muted, it's just going to vibrate.
Um, sure.
But you're saying like if I'm in the app, like if I'm, yeah.
Yeah.
Um, it's possible.
Yeah.
Um, I don't know how, at least it should be an option that you can maybe enable or
disable because, uh, like for admins, especially you, you'd be, uh, you'd be
getting pinged a lot.
Um, yeah.
Yeah.
So you're saying like, if I'm opened in this browser, like I could hear an
audible thing.
Yeah.
Cause a lot of our coaches, they just are on their computer working and they'll have
it pulled up and then just having that audible ding that someone is getting back
to them is helpful.
Yeah, for sure.
I think that's, that's good.
And I think also we would try to say, um, as far as like this being like a, like, and
did you have something for this or was you had a, you had a request for, and I think
it got attached to another ticket if I'm right, but there's like, it's in the group
DMs.
Uh,
This one.
It's in that project now.
Sweet.
Okay, we moved it in here.
I'm going to add it in here.
I think you may have...
Did we not talk about...
Remember, receive a push notification?
Yeah.
What should it do?
What can...
I'll remember receive a push notification when a new message comes in.
When you say members, are you saying like...
Oh, add members to the message.
So, basically, everybody in the group would receive the group DM.
I think maybe clarification on that.
Yeah.
So, that's the group DM piece.
Then this is more like additional notifications.
So, maybe I'm like...
I think other than...
Also, the problem here is like...
Oh, it's in the...
Okay, here.
Sorry, I didn't even...
I just didn't go far enough.
Make a sound.
There we go.
Additional...
Well, so that's...
This is like...
Make...
So, let's just move things around.
So, really the like...
And what I was like to sort of the problem is like that messages are coming in,
but coaches aren't seeing them.
Because that's really the problem.
So, to me, there's one is the sound could work.
I think it could be cool if like when you send a message,
it like pops up, you know, in a little DM.
Thinking of like Facebook as well.
Potentially, like here, you've got your messages.
But when you're...
If something happens like while you're on Facebook, you know,
sometimes you'll get like a little thing alert down at the bottom here.
Yeah, yeah, yeah.
But, I mean, this is obviously super easy to get to like that.
And I think...
I can't remember.
Yeah, I think Facebook...
They do have like the...
Yeah, I'd be curious to...
And Slack as well.
I know you guys are coming from Slack.
So...
Right.
Yeah, it's kind of hidden.
I agree.
Like it's...
You have to like click on that and then see what's...
I mean, you can...
I think there's...
It will show you like unread count there, but it's kind of like...
It's just an extra click, which makes it feel far away.
But yeah, sound would be good.
And maybe like a...
Like a little alert or like a...
What are they?
Like a pop-up notification.
That's like Caitlin text you.
Yeah, and not necessarily...
Yeah, and I don't think it would be a big deal if we didn't have that banner.
But I think it's just specifically like the sound.
So then coaches know.
For us.
That I know would be the most helpful.
And then one thing that we noticed.
And I don't know.
I haven't tested this out specifically.
But a coach was trying to share with a student how to get into DMs.
And they weren't able to.
But it was because they didn't already click on a group.
And then click on the DM icon.
Oh, really?
Hang on.
That's a good...
That's a problem.
No, you should...
Hmm.
You should be able to like...
So it's on that screen.
Yeah, because DMs aren't related to groups.
Okay.
I'll see if we can recreate that.
See if you can...
Yeah, because that's...
Yeah.
Maybe we should refresh a few times.
Yeah, see if you could...
Because it...
Once it's enabled for the app.
Because you can DM anyone on the platform technically.
It's not related to groups.
It's not like I can only DM the people that are in group with.
It's kind of like Facebook.
You can Facebook message anyone.
Right.
So same thing.
But yeah, if you see a case where that is.
But it should be outside of all the screens.
Even like if you're in the admin, should have it.
If you're in like, you know, your profile or whatever, you should see it.
Yeah.
I do kind of like...
Now that I see Facebook again, I'm like, maybe it should just pop up like this.
And then you could like click on one, you know, and then it takes you.
Well, that's actually kind of...
Yeah, I don't know.
Those things work great on web.
But on mobile, it's not as nice.
Yeah.
So...
Well, Facebook takes you out to Messenger.
Yeah, if you're on your...
Yeah, exactly.
They kind of...
There's kind of the lazy ways.
Just made a new app.
I do have a question, Caitlin.
In your initial ticket, it read as if the...
The unread icon, like if there was an unread message,
it read as if that was broken.
Is that something that you're seeing
or did I misunderstand that?
I think that part is fine.
I think what I was trying to say is that
if the unread messages could be pushed to the top,
that would be really helpful.
On the actual message icon when you're just on the website,
I feel like some of our coaches were having that issue,
but I haven't personally experienced it.
Like it's always worked for me,
but I have way less conversations with people.
Like coming up, like pretty immediately, I think,
as soon as a message comes in, like that should show up.
Obviously you have multiple points of,
if you have an audible sound and that,
you have multiple harder to ignore,
but okay, so maybe, oh my gosh.
Sorry, that was me.
At least we know the alerts are working.
Why is my watch blowing up?
So yeah, I mean, we do have it.
It comes in with sound on everything else.
Yeah, I know, I know.
Coaches really don't.
I was like, oh, well, you could use it on your phone.
She's like, oh, I don't like to go and use it on my phone.
Okay, well, there you go.
Yeah, it's really like, again,
we can niche this down to like a web problem,
because like-
Yeah, yeah.
Would you update that in the notes?
Like-
Yeah, I think the other thing is what,
okay, here's what people are probably,
this is helpful,
because this is why it's so much more useful
to talk through the problem like this,
because what's probably happening
is people are like leaving this open as a tab
while they go do other stuff.
That's what's happening.
And then they want to get like a,
they're not sitting here like reading the community
and then an alert.
I mean, maybe they are,
but they're probably like leaving this on
and then going off to their email or Facebook or whatever.
And so when they hear that sound,
it's like, oh, let me go back to that tab.
So that's,
because I think people use Slack
and a few other things like that.
I think if you are messaging on Facebook,
I think it will do that as well.
Blow Caroline up again.
If they enable notifications on their web browser,
do we have a way to show that?
That's the other thing is there is a,
like it is an app.
So like there is a way to do like desktop notifications.
Yeah, that's what I was saying.
If one of those,
they're like in-app alerts essentially.
But I think this,
I mean, that may be related to the sound,
that way we can trigger the sound.
So I will look at that.
I think that I would keep this
or we'll shape it later,
but yeah, we'll just capture it for now.
We could just say like explore like in-app alerts.
Cause we may be able to just turn the in-app alerts on,
specifically for web.
And then one of the options may to be like
enable or disable sound.
So you'd kind of,
you'd get the same thing,
but you'd also get that little pop-up.
I'm trying to think of which app I've seen
do that recently,
where you get like a browser notification.
Oh gosh, I've seen,
I all turned off.
I hate browser, I hate my browser.
Yeah, that's the thing, yeah.
I know there's websites that do it,
but I refuse to use them.
So that's helpful.
Let me see if there's anything else in here,
since it's members.
So some of these were just more like a checklist.
Like once we let the app DM system for groups
is actually theoretically there.
We just need literally a button to let someone add,
you know, people to the conversation.
But whoever's it currently sends to everybody
who's on the list of like people in the chat.
So like this, I just mentioned that,
cause like this is actually done already.
It's just, but let's leave it there.
So we make sure we check the box when it works.
Yeah, most of this here is like a test,
like these things have to happen to consider this project.
Yeah.
Do we get, and we're done on voice memos
since we're touching voice memos here.
Yes, voice memos are done.
How is, Caitlin, how's that for you guys?
Is it working or not working?
What's?
I haven't had any feedback from that.
Is it on the web it's live?
Or just in the phone?
It should be everywhere.
Let me see.
I think it might've gotten tripped up in web actually,
now that I'm remembering.
I'll let you ask that question.
Oh, I'm signed in as that test user that looks like where's all my okay
Maybe
I'm not seeing an option in my DMS on the web version
Yeah, I see it on mine, oh not on the web yeah, but I'm saying on the phone
It is on mobile you're on mobile, but you know what I remember now I had a conversation with you're not a
Where he was saying that web was more complicated first
some reason
Testing one two three four five I
Don't have to sit. I'll have to I
Think you can play it like I think if you come here. It says new audio recording and you can
Testing one two three four five so that kind of works cool
So it is mobile
It's working on mobile. Basically. It's a short version
Okay. Yeah, I noticed it on mobile yesterday. So that's awesome. It's not
Hmm, this is there is a whole discussion and I'll ask you your opinion
I lost the argument apparently because I tried to push this and it didn't work
Should you tap the icon once and it starts to record or should you press and hold it and then it starts to record
Thank you. I said the tap and I
Actually had to figure it out. I was like, okay tapping isn't working and I was like, well, maybe I press and hold
There might have been a limitation on it, but it was supposed to
Come up and like tell you if you couldn't tap it
Of like press and hold
For that it needs some like I know if you're on Vought because some people do use boxer
So it's like you do press and hold it on boxer when you let go it it sends it
So we did like to me. It was like a mushy hybrid version because when you let go it doesn't send it
It just like sits there
So it's like we either need to make it instantaneous
which I don't love that because then if you do want to do it again or
I use it on the most on slack and I message like on the iphone messenger
So that's you like you record your message
You can like have it and then when you're ready, you can send it if you feel good about it
First boxer is just like i'm live and i'm, you know
Streaming this to you right now and then it's done. Yeah a little more
I would die of embarrassment if people heard the first run-through of anything i've recorded. Yeah, right
So, is there a way to listen to the voice recording after you record it on your phone before you send it? Yeah
Why didn't why didn't I test that? I don't even think I thought of that. I
Don't oh, I think you can no. No, you can't. Yeah
Sorry, i'm like doing it on my phone, but you obviously can't see it. Um
Let me just okay. Yeah, I didn't even think of that. I don't think there was a way to do that
Sorry, i'm like doing it on my phone, but you obviously can't see it. Um, let me just okay. Yeah, I didn't even think of
Yeah, there's a little play. Um, I can't see it now, but yeah, it's a little play button there and
Yeah, and there's also an x next to it so yeah it works, um
So I that's i'm me playing it and there's an x if I wanted to delete it and I could do it again before
I send it
So that that part's nice. It's just
It is a checkbox at carolina, it's not like a limitation of the app
It's just the on on tap action needs to be linked instead of on press and hold action
it's a
So I think that would be an easy win. You know what i'm fixing it right now
So I don't want to have to make a ticket for that
Um
Oh, you're doing it in flutter flow right now
Okay
So I won't add that. Thank you. I am gonna add. Um
i'm gonna add
to reactive, um
Uh getting it live on web because I forgot that that was not there
Yeah, I do see that it's limited to not web so it's only showing that record button specifically and I think there's a
I think there's a um
Limitation there on web that like the way that chrome or safari handles that
uh, I think is
Yeah, i'll add it to our reactive. Um, we might not get to it until april
on how
Involved that is
Um, because yeah, I think there there was a limitation they were like, oh we're gonna have to look into this
so I don't think it's something that it's just like
Turn I think I think we tried a few times actually to get it
Working already and basically a little bit more than just like
you know
Oh, we just forgot to enable it or something like there's something there that they have to
like, make sure it's working completely.
Yeah.
Cool.
And then, oh, sorry, go ahead.
No, go ahead.
That's fine.
There was an instance that we were going over yesterday
where a student wasn't, they were not even in the group
that they were supposed to be, like, OK, sorry,
in the back end, in the, let's say,
she was supposed to be inside Coaching Accelerator.
But instead, she was able to see VIP coaching
with Coach Jenna.
And she was actually able to post inside of that group,
even though she didn't have the tag for that group.
So I have to find the specific, go ahead.
The dashboard she wasn't assigned to that group?
Correct, yeah.
She was seeing it?
Correct, yeah.
Oh, my.
So whenever I find all that information, again,
like, what priority ticket do you want me to put that as?
And did she actually get access, like, in the CMS
to the wrong group?
In the back dashboard.
Yeah.
Yeah, because the only reason.
Yeah, she had access to the group,
but she wasn't assigned to that group.
And she was even allowed to, like, post in there.
Like, she was able to see the community, post everything.
So some of these, let's just check here.
Because you have a public group right here.
Is that, and you have another one?
Yes.
So this is set to mastermind welcome group,
but it's public, which means anyone who downloads the app
can get in there.
But she is VIP coaching, right?
Yeah, so I'm just wondering if it.
I think she was in VIP coaching, yeah.
OK.
Are you using Zapier to assign people to groups,
or are you doing it manually?
We are doing Zapier.
We're trying to figure it out.
Our tech department is trying to figure it out.
But we also have been doing some manual stuff as well.
So I guess it is possible that she
was zapped in that group for a split second,
was able to view it, and then the tag came off or something.
But then she didn't have her correct group, right?
Right.
Essentially, she had, like, go ahead.
It showed one group in the dashboard,
like, when you open her user.
But then she was in a completely different group on her app
and didn't have the correct group on the app, right?
Correct, yeah.
And I don't have all of the information.
I know it's Sally F. Morris is the user,
but I don't remember which group she originally
got, like, what tag she has versus which one
she actually posted in.
I have to get that information.
OK, yeah.
Yeah, I would send it as a normal bug.
And then let us know.
If you start seeing that regularly, then let us know,
and we'll escalate it more.
Hopefully, it's like a one-off situation
that doesn't happen very often.
Yeah.
But yeah, so get as much information as possible.
And make sure it's, like, super, super clear in the notes
that, you know, even, like, taking screenshots.
Here on the dashboard, she was in this group.
And in her web app version, or her phone app version,
she was in this group, and she was interacting with it.
That way, we know, like, oh, this is.
Yeah, I just, do you know what the name of it?
So you did check in here in the dashboard,
and, like, she wasn't assigned to that group.
Yeah, Sally F. Morris.
There we go.
At least I'm pretty sure I double-checked.
Yeah, she was, yeah, she was supposed
to be in VIP coaching with Coach Farah,
but she was in another coach's VIP group.
OK.
And I forget which coach.
We have, like, six of them.
OK, so.
Did you change it already?
Like, you already switched her around and everything?
Did you happen to grab screenshots
before you changed it?
We didn't change anything.
OK, but she is out of the group, or she still has access?
I have to check.
This was as of yesterday at, like, 4 p.m. Central.
So weird anomalies like this are good to note,
and then just, like, to me, that's, like,
keeping an eye on it situation, where we just,
we have to try to diagnose it super well.
As long as it's good now, like, if it was just a temporary
glitch, and all of a sudden, it's fine.
It just, it should never do that ever, obviously.
But it could have been just, like, maybe the, like,
I don't know if the group visibility was somehow...
uh maybe it came up as public but it should have been private like that could have been the issue
where anyone could have joined it um and but we could like if she had she would have to be in the
explore tab she'd have to like there's a kind of a different process of how she would have got into
it um it could just be that like the the group id like in the zap wherever you guys did you just
come into the group here find her and then add her to the group like this yeah do you zap here
well we had some issues with zap here and we're like not really sure how people are even getting
like accounts created so our tech department is trying to like figure out what zaps we have
currently i need to fix them but she should have come in um and then we manually updated her tags
okay in in the dashboard here so that's okay um i would still love if you could submit it
submit it just so that we have that documented um and then i'll probably i'll probably like
discard it as a ticket since there's not really anything we can do necessarily but at least i
have that information um if it starts happening again if other people notice it like then we have
a first track record with as much information as possible okay cool yeah i'll i'll get all
that information and i'll submit it today most likely um cool
and then there is another bug i guess you would consider it for a dm where it just says like
you know mildred is typing but she'll just like still be typing forever yeah forever
so yeah it's a really long message right yeah um yeah we can i think it goes into mode when
you start typing it's probably just not turning it off so like if carolina were to start typing
it does but as soon as you she hits send but probably what's happening is you're like starting
typing and then not coming back and then just like what needs to do is after like 30 seconds
if nothing happens to be like assume that that person's not typing anymore
um add it to um the ui updates in the group dms okay you got it in here great
um there's a lot of small things even the like press to hold or tap to thing i see what he did
there and uh it was kind of the i think that was i don't know who did build that um it was a little
little bit of a lazier way to to make the code work but we'll clean that up because it does need
to i think when you tap it um it actually needs to change state so you can see it's like red and
you know like a big very much like it's recording now and then it should turn into a stop button
but right now it's just kind of like a microphone um and when you tap it um we're not if you have
to press and hold it goes it turns it kind of hides it and shows like the recording thing but
it's just not super obvious and it needs to be super obvious or else people won't know how to
use it um so sorry i'm texting you and caitlin and carolina a bunch um you can just delete all
those notifications and i i think once the um like the when they can't log in like once our students
all can log in our coaches will be using the mobile app version i think a little bit more
but since we're not sure like what students can log in yet from their phone um we're not using
it a ton anymore or yet i guess so the whole group the whole dm featured
just the the voice memo feature specifically so you guys are still running with slack right now
yeah it's getting turned off on wednesday and so um it's like a like a fight like we are
turning it off and we're just gonna deal with it yeah okay that's fine yeah when we can
um there's a lot on this page but it's it's not it's probably like a like a couple days of work
it's not like weeks of work it looks like a lot but it's not a lot yeah making sure that we build
it correctly yeah sure yeah we'll shape this i just we haven't gone through this but yeah i think
this this is good um and then i think that was only major one that you guys had next i think
let me just check since you're pull up all your
yeah we grouped dms and then we had this stripe v2 which we can just wait on since you guys are
doing your sales funnel but um it was really just this this stuff will happen any anyway um
probably keep this uh project and we'll probably just do it on our side instead of it being um
this will just be tribe uh so we'll probably just do this when we do our next batch of fixes for
stripe so i think you can just know that this will probably happen at some point
Um, because these are all like nothing you were asking for was like specific to rainmakers.
It's just, um, you know, obviously we need to have a way to get people out of the group when they stop paying.
Um, and I think that was it that you guys had open right now, other than the tickets, it was just really this group DM.
Yeah. Yeah.
And then I guess, when do you think there will be
a fix for the people who can't log in on iPhone, like
a couple of weeks or sooner?
Um,
so
we are,
so we've been in like a bit of a block the last week or two on the app side, just because we have,
um, on Android, there were some issues where people, like as soon as you open the app on Android,
it was just immediately quitting on people. So we have fixed that, um, bug, but we're,
once we got into that, we started uncovering a lot of like performance things, and I think this could be related to that.
So there's kind of this root cause where like, there's so much happening in the app that it's trying to get all this data
that the app kind of freezes up, and I think that's what's happening in that mode.
It's like trying to log in, but it's getting like, it's crashing essentially, and then it just eventually says like, sign in again.
Um, it's,
I had this weeks ago to myself, and I thought I was just the anomaly, so I'm glad that you mentioned it,
um, because we're digging, and I spent a few hours trying to dig into what was happening, because it was, it was happening
to me, and no one else on a client or our team could recreate it for their accounts.
Um,
and it's funny, because when I took your,
the users you were having, they had to log in. Of course, when I signed in to her account, there was no issue.
It was like perfectly signed in immediately. Right.
Yeah. So, but I do know the, the error, and I, I signed out, signed in, deleted the app, reinstalled the app.
I was able to sign in on the web, no problem,
um, but I, that is a legit, uh,
bug, so it's still high. It's like, some of these are, um, they're critical, but they're also, we don't know,
um, like, there's not a, we haven't been able to, like, identify what the issue is,
because, but part of, like,
encoding, like, 95% of the problem is figuring out where the problem is and what it is.
Fixing it takes 15 minutes, probably, to make a few changes, but,
um, and it's weird when it's,
it's, it seems somewhat sporadic, um,
because it's not related to her account, because I was able to sign in,
but I'd be curious if, if they were able to maybe test it, um, again. I'm sure they would let you know if they
were, it was working, but
I just wonder if it was, like, a temporary thing,
um, which there could be other reasons for that. We can still keep it as a ticket,
but she may be able to sign in now,
um, but then it's, like, more of, like, sometimes some users can't get in, and then other times they can,
uh, we can reframe it, but,
um,
and even me signing in as her could have somehow fixed the problem. It's, it's complicated how
things that happen, like, there's a bunch of things that happen when you sign in. It, like,
resets and refreshes a lot of things, so me signing in as her could have fixed it,
and now she could sign in. I don't know, um,
okay, but potentially it could, there's a
solid 20% chance that that is
fixed, but, um, was something to figure out, because I think,
same thing with, um, I was actually trying to access the Brilliant TV app,
and that's where I was kept getting kicked out, and then
now when I try to sign in, it's no problem. It signs right in. No, no issues, I think.
So now you're able to log in is what you're saying? Yeah, and I didn't change anything.
Oh, crazy. So that's what also might have happened. Let me try it now. I'm going to confirm this.
Uh, no, no, no, no, no, it is still,
no, it's still broken. Cool. Okay. I will, so that gives me a, a working, um,
example we can, we can dig into with what's happening there. Okay, because I think out of about,
um, maybe 200 people, we have like four to six, maybe four to ten
that aren't able to log in on their phone specifically,
but like you said, I was able to take their credentials and sign in on my phone perfectly fine. No problem.
Perfectly fine. No problem. Yeah. So it's like the combination of their phone and their account.
Um, so I think what's happening is like,
I, yeah, I'll, I'll keep, we'll keep digging into it. Um, okay. There's,
oh, Rainmaker Reactive. Sorry. Uh, let's go to this one. I think that's right here somewhere.
Uh, multiple people inside. Uh,
this is still a task, uh, Carolina, or it's coming in as a bug.
Oh, oh no, that's, is this the bug we just submitted? Yes. Let me just, so this is the, um,
uh, bug is,
that's what that was confusing me. Um, build group, do we have the,
yeah, so this is great. Um,
let's keep that.
That is high.
I'll take this.
I have my dev date.
So either today or probably tomorrow,
I'll look at this myself and see if I can solve that.
And I'm having the same issue with Brilliance.
This is pinning on.
And if you need any sort of information
from any of our students
or like their accounts or phones or anything,
just let me know and I can try to get those as well.
Yeah, this was, you sent me her login,
which is great right here.
And I think this is in Slack as well.
I have a few more.
Do you want me to send all of them over to you or just?
You can.
What you can do is just go into the chat here.
Wherever it was.
This is the, I see what happened.
It didn't go to Rainmakers.
I see what happened there.
Okay.
Here we go.
Yeah, I'll grab.
Oh, where did you?
Now I can't see your, you had the user.
You did send me this.
What is this one?
Carrie, it was opening in somewhere.
Okay.
Is there two tickets?
No.
Because this one's here, but it doesn't have her login.
That's weird.
I can try to find it too.
Mildred.
Right here.
It does look like we have, okay, we have a,
this is partly why we are trying to get the,
so you guys in March 4th,
we didn't have the tickets coming into the Slack
the way it is now.
So that is, it is coming in now that way.
So we actually have a ticket
and then a separate channel here.
So I'm just going to at least link this
so I don't make that mistake again.
And I'm looking for it.
And that was on me.
I didn't fill out a ticket.
Okay, yeah.
If you had, it wouldn't have gone in.
So it's on both of us.
I'll just link that so we don't miss that again next time.
But yeah, there's, there she is.
And I think you actually gave a few,
if I go back to this message,
you did drop a few in there.
Sorry, it's right here.
Yeah.
See this one, Carrie Landis.
Yeah.
Do you want me to keep adding them to that thread?
Or does it not matter?
You can, I think what we'll probably do is,
I mean, we need to fix it.
So like, I think once we figure out what the fix is,
I could probably,
we'll have it automatically get fixed somehow.
So like the next time they sign in,
whatever issue is with their account,
it'll fix like account for that.
And then all they would have to do is just,
hey, just try to sign in again and it should just fix it.
Like on the web?
Yeah.
Or on the phone.
So on the, probably on their phone,
they'll just be able to sign in and it'll just work.
From their point of view, it'll just all of a sudden work.
But what would actually happen is when they sign in,
we'll fix if there's something wrong with their account.
I think it's,
let me fix.
I'm just gonna try one thing,
a quick thing real quick.
This may, I do wanna get you guys in super fast to that.
Let me just go to the, brilliant.
So this is where, this is breaking for me this way.
I'm gonna, this fixed it last time,
but this is not a good solution,
but it would get us, get us fixed.
Okay.
I think I can just like, force sign them out.
And I'm just gonna see if this actually fixes it.
Cause if it does, you can just send me
all the email addresses.
I'll just fix those.
And then we should be like,
at least get you guys working again.
And then we'll keep an eye on like,
what's actually causing that.
Okay.
Let me try one quick hack here.
Okay.
Okay. So this is me, delete this account.
Nope, okay, well, it was worth a shot because that would have been a cool, cool fix.
But there's like, yeah, that didn't work.
So we'll take a look at how to, so it's not related to their session.
And I was able to sign into this particular account on the web, no problem.
So okay, I'll look at it and get back with you.
Sure.
Yeah.
Thank you so much.
I think this is it.
See, it works perfectly over here.
Just not on the phone.
So and I'm seeing exactly what she saw, like, it just literally says, you know, keep scrolling,
and eventually it says sign out and try again.
So okay, and that happened to me for a brief moment on the web.
But then after like, two or three times, and then like, I refresh the page and try to just,
yeah, and then I tried it again, and it worked.
So but then my phone was totally fine.
Okay.
Awesome.
Well, thanks for hanging out with us and debugging the app.
Thank you.
Thank you so much for your time.
I appreciate it.
Yeah, this is great.
It's helpful to us and we'll keep keep working on stuff.
So awesome.
Well, thanks.
Have so much.
Have a good day.
Thanks.
See ya.