you
hello everybody hello hello hello everybody come in okay I clicked
something weird guys and I don't know what I did okay
Nikki. Good to see you Tati. You too, I miss you. I love that okay guys um half
hours we have to be cut short today because my zoom was being weird for a
while and letting appointments book over other appointments so I do have a
one-on-one at 1130 but I don't know does I'm gonna suggest if you have something
direct you want to talk about maybe throw your virtual hand up or put it in
the chat so that we can kind of go not in order but you know just make sure we
get everybody and then go from there Brittany's first I love it well I just
got an email from my freight forwarder yesterday they're like blowing me up and
so my UPC barcode says designed in the USA manufactured in China okay and
they're like customs doesn't recognize manufactured in China it only recognizes
made in China hold on I'm gonna shut the door
and so they're like you either need to sign a waiver that says that you're fine
with that or we can put the thing on for you have have y'all ever heard of that
like I don't understand why made versus manufactured would make a damn bit of
difference I have not I would I agree with you but I can also it could I feel
like it's one of those really annoying technicalities I'm assuming they would
charge you if they if they put it on themselves well yeah they're gonna I'm
sure they're gonna charge me and I just I don't even they keep saying like we
can put them on for you but they're not like giving me a price okay let me send
a little message real quick one second
I just put it into chat GP Tina's like yeah absolutely recognizes and requires
manufactured in China or made in China or labor to labor labeling excuse me at
entry it says manufactured in China and made in China are both acceptable wording
okay I said I asked someone else about this you might have a who might know
more so if they don't get back to me while we're just on the call I will send
you a message kind of cool cool Amanda what do you have
hello so I'm working on making my listing and so for like the the key
words and the the TSC RK I'm trying is it better to do like a broad range of
words or just so for example if there was like baby cowboy hat toddler cowboy hat
brown cowboy hat cowboy hat for kids like it just seems so redundant would it be
better to do like cowboy like birthday party decorations or like western themed
party like changing up the actual words is it better or indifferent to do that
or is that I'm strictly going off of like search volume so you're built so
saying when you're putting keywords into like your SEO yeah um I mean
I'm just trying to figure out what my strategy is going to be because if I do like
toddler cow like for example like kids cowboy hat there's 6,000 competing products so it's like I
would rather be
on like toddler cowboy hat,
which only has 1000 competing products
and still has a high search volume.
But then I also feel like being with like
Western theme party decorations
and that kind of stuff would be good as well
and maybe less hats on that page,
which might be better for me.
Yeah, I mean, you wanna fit as many keywords
into your SEO as you can within reason.
Like you also wanna keep your product details
and stuff like shorter,
like you don't wanna be like having long paragraphs
just for the sake of giving in more keywords.
But in general, you wanna fit more in.
So I'm imagining like,
you should be able to fit in like a good,
like all of those that you just read off
and have a mix.
So the one thing,
cause you'll have a mix of like the search volume.
So yes, like something might have a higher search volume
and higher competing offers,
but if you're ranking on that well,
that's really good for you.
Like if you're ranking high on that, that's really good.
And so it being in your SEO is helping the algorithm
identify you as relevant for that keyword.
And it's also good to get relevant on keywords
that might be lower search volume
or less competing products.
Those, so there's, I would try to do a mix,
I guess is my short answer.
Okay.
And then when I'm putting these in,
I'm putting them into the generic.
How many can I do?
I don't know if there's a limit.
I mean, there is in a way, but like when,
are you using Helium 10's listing builder at all?
I don't know.
I've watched, I'm mainly going off of the video.
It was like the replay from September 12th.
And then there was like a couple on like the Rainmaker
family where they, yeah,
on the Rainmaker Mastermind Academy app,
there's some videos.
And so I was going on based off of those videos.
Is there another video that I should be watching?
I don't, I'd have to go back and look,
but I like Helium 10's listing builder
because if I remember correctly,
it can help you keep track of like how many keywords
you have in there.
You're not having to like manually count
and things like that.
I would recommend looking at that
and it might just help you put it all together anyways.
More systematically.
Okay, thank you.
Anybody else have anything
that they have a direct question on?
If not, anything you're working on or just want to share?
I'll share because I just,
I placed my second bulk order
and it was getting ready to be shipped last week.
I had my inspection and the inspection came back.
So I, my product is a marathon metal hanger display.
So you put your metals on it
and there's an also an area to slip the bib,
the running bibs in, or you could put a picture
and that's like a clear PVC plastic type bib holder.
And 20% of the bibs were, had indentation marks,
which I'm not happy with.
I don't want there to be any,
like there's no room for error with that
because I did get one four star review so far.
I just launched a couple of months ago.
So one of my reviews was specifically saying
that the bib wasn't flat.
So that's a huge selling point for my product.
And I'm not happy with having any of the bibs
have the marks in them because you can't get them out.
So anyway, I went back and forth with the manufacturer
and they seem to think that because it wasn't marked
as a major fault during the inspection
that they're, I'm going back and forth with them.
Like I want them to pull all 1,020 units
and re-inspect everything.
I'm using Beattie Inspection Company.
I'm calling them back in there,
but the manufacturer is kind of wanting
to do the inspection themselves
and says that that's appropriate
and they'll just replace everything and off we go.
But I'm not really comfortable with that.
I've never done this really before.
I didn't have a problem with my last order.
So how, I guess,
How untrusting should I be?
Should I just say, no, you're not inspecting it.
The company's inspecting it, you're paying for it,
which was in my purchase order
that they had to pay for a re-inspection if it didn't pass.
But the tricky thing is it did kind of pass inspection,
but it had these marks that I'm not happy with.
So what's my recourse like with those?
I have some thoughts I will share.
Does anybody else have a thought they want to share?
Or want to give feedback at all?
Don't have to.
I'm with you.
I would not let them self-inspect.
And I would ask them to pay for the new inspector to come in.
How much did you have inspected before?
Like what percentage?
I had 30%.
So I think they did, it was either 20 or 30%.
They did about 80 units.
So 20% of that 80 had faults with the bib.
Nothing else really came up.
It was really a good inspection.
I mean, I'm happy with my manufacturer,
but the fact that the bibs had marks on them this time,
I'm not happy with, and I don't want them to be shipped.
I've halted shipment.
How many did you order?
I ordered 1,020.
So however many was the, I can't remember.
So 204 had flaws?
No, 80% of what they, I think they,
I got to find my report here.
I think what they did was they went to,
they inspected 220, I believe, or 250 units.
And of that, 20% of that had, I'm sorry, two.
So I want to say it was 45, 50 of the products.
So I just don't want to take a chance.
I did say I want them to pay for the re-inspection
and they only have to re-inspect the bibs,
but everything's packed.
So because the product passed inspection,
they packed it all and are ready to ship it.
And now, you know, that's all on hold
because I don't want it shipped the way it is.
I'm not being unreasonable, I feel.
I think so.
Okay, that's what I wanted kind of some advice on
because the manufacturer is saying this isn't a big thing.
It's just little marks and, you know, you passed inspection.
Why are you holding up ship?
It's become a not, I mean, they're not being rude about it,
but I think she knows that I'm a new business person.
If 30%, I can't do that math.
I always ask my husband to do this math for me.
But like, if 20% of the 30% of your inspection
came back with issues, extrapolate that out to the 1,020,
what percentage of your shipment should have issues or flaws?
Right, I don't want the bibs to have one flaw.
Like I, that's one, it's like the main,
one of the main selling points of my,
it's like somebody purchasing a picture
and there's a mark through the picture.
Like I can't sell them like that.
So that's what my argument is,
but I almost feel like they're saying,
well, it's not a big deal, like.
Because mine was 2%.
My inspection rate was 2% of my shipment of 1,000.
We'll have a flaw based on my inspection.
So I think anything over like, I mean,
and this is just my opinion
because I have zero experience with this.
This is my first order,
but like I'd be up in their business
if any more than 10% came back with a flaw.
And what my husband was saying,
because my husband does all the things
and he deals with these people all the time.
He was like, go back to them and basically say,
okay, if I start getting returns
because there's flaws up to a certain percentage,
like you guys need to replace that for me.
Like you, like if I'm getting returns,
you need to replace that inventory
that I'm getting returns on.
That needs to be written in the contract before it ships.
Yeah, my contracts are all written up
and I'm comfortable with that.
But the problem is I don't wanna get to that point.
Like I don't wanna have people returning
and then leaving a review saying that it came damaged.
So I guess I'm wondering,
I guess I need to be more specific.
Like if my inspection.
did pass
But I'm not happy with it
And they they were supposed to which they did they took all those say 40 bibs and they replaced them
but I'm worried about the
Products that didn't get inspected. So that's why I want them to pull
Yeah, I think is that is that okay? Is that something that is reasonable to expect?
Well, okay. So are you you mentioned this? Are you having BB inspection come back to his reinspect? Yes
You already paid you already set that up. I'm setting it up. I'm not paying for it
my contract said and this is where I'm having a little bit of a back-and-forth like my purchase order states that
if
The inspection fear does not pass
They have to pay to reinspect it. Well, technically it did pass
but
So, I mean, I don't mind. Hey, it's not a huge amount
I don't mind paying for the reinspection
I just want them all pulled and replaced if they have any of the defects because that's not where
Where I want to say, okay, I mean they have it was a hundred percent
Defect found with a mark that's right back the molding mark, which I'm fine with that doesn't show it's part of the process
So I'm okay with that
but I'm not okay with like the bib having these marks little like marks in it that
You're staring at you're trying to look at
either a picture or something and it's it's
Not clear. Yeah, so I would say according to your contract they did pass though. I
Could understand their side of the argument like we're not paying for this to get reinspected
We are we are following we are abiding by the contract that you would read to so I can see that but now
You know for future times
Yeah, what your comfort level is. This is one of those it's a trial and error. It's you've learned as you go. And so
You know, I think this is a personal opinion. So just take that as that
You will probably cause more contention by trying to get them to pay for it
and
You and we always recommend third-party inspection always always always because it's just that extra layer of accountability
So that you know them offering to go through or whatever. They said we always do third party
So I would have BB come back and do it. Um, I
Will say I'm also going to put this thought in your brain
There is you cannot prevent
Complaints returns or anything for happening, especially in Amazon and Amazon
the culture is you can return anything and people will complain about the most ridiculous things you will
You will come to find that people are crazy and then you'll question yourself. Have I ever been this crazy on Amazon?
Because you're like is this what people do is this like what's going on?
so with that said there is a piece of this where you've got to
Release yourself from that fear of returns happening because of this issue
There it is something you can predict like what Brittany was saying like she knows to expect
Based on her inspection results. There's a certain percentage that will inevitably be defected and then therefore
Returns, that's a part of quality control that
that is
Part of this business. You can always have a hundred percent
Infected if you want to but imagine getting this to a larger scale, you know, the goal is for this to grow and grow and grow
So let's say you're doing 5,000 10,000 20,000 units that cost to have a hundred percent
Infected is going to start going up and
Create significant time barrier. So there is a piece of like
Identifying that defects are going to happen and that is okay
We do want to keep that to a minimum and there's definitely ways to do that and that's what we're doing now is with
Inspection, so it's just you kind of have to balance those things
I think right now where it's like totally doable to do a hundred percent and then whatever you guys
Negotiated for how they're gonna fix that great
But just something to think about for the future
Okay. No that gives me that actually I was thinking about that this morning that I was just gonna say, you know
I'll just cover the cost of the reinspection which I don't I mean
I don't have a problem with that because technically you're right. They did it did pass. So that's
however, when I was
researching this product I I did order my competitors and
the the one thing that
made me not want to go with the
Competitors product was the fact that the bib had
Had a defect in it. So I know for me. I think I just would rather
Just I can wrap my head around that people are going to return things, but I don't want to be okay with something being manufactured that has marks in it from the manufacturing with them thinking it's okay to keep going with that.
Like, I don't know, it may make myself clear. I'm like, so foggy on this. I've been going back and forth with this for, like, 3 days. So I understand what you're saying. I think.
Okay. All right. I won't take up everybody's time. Thank you.
Yeah, Dottie, I mean, I think you're, I think I agree with Gabby too, that maybe just having them pay for it is probably the, or having you pay for it, the re-inspection is probably a good idea.
But I think you're learning too what your tolerance level is for future contracts and future tolerability of this particular issue to put right in the contract.
So whatever that percentage is that you can't tolerate, then that, you know, in the future, you can adjust it accordingly, because it's going to be tough to do 100% inspection.
Like Gabby said, you know, the more you grow and the more you keep ordering.
You know what I mean? Yeah.
But I understand your concern too, though, about 20% this time. Last time you didn't even see it, but this time it's 20%. That does seem something that, you know, I would probably get up in arms about too. And so I think you're all good. You're just, you're in a learning process of toleration. I've been there too, so.
Thanks, Vicki.
Yeah, Samantha made a really good point. You know, when you're first starting out, you have less credibility as a seller. You know, you don't have the reviews. You don't have the, it's not established.
And you'll see this on, if you go look up products on Amazon, you could see a product that has like a 3.6, 3.7 rating, but it's got thousands of reviews.
It's been around for a long time and people just trust that establishment because it's there longer than a newer product that might have a 4.1 or 4.2 rating, but only 20 or 30 reviews. And they're like, new or is it as proven? There is something to be said about starting out stronger and, you know, doing what you can in the beginning to just have like a solid product.
So that's a really good point.
We've got about six minutes before we need to head up, before I need to head out again.
Vicki, how are you doing?
I'm doing good.
You ready for the showcase later?
Ready.
Good. Vicki is in our business accelerator. We used to call it inner circle and she's got a showcase later. So she's going to present the brand, get some feedback. We all love constructive feedback.
Feels great every time.
Well, it feels good to be this far. And it doesn't matter how today goes really. I've still, I've learned a lot and I'll continue to learn more. And so I'm not really, it's okay. Whatever I get, I, I want to hear all the good, all the points, good and bad.
What's your product, Vicki? Oh, sorry.
My product is a bocce ball set.
Cool.
Yeah, but during the inner circle process, I kind of am
doing another, I started out with that brand as a selling product. And now I'm starting a new brand that are complementing each other.
So I did the inner circle and the building of the brand on my complementary product to the ball of a bocce ball set. So
Super cool.
Yep. Going through the brand building process kind of made me look at things a little bit different. So
That's a different perspective.
It's a different perspective.
No, I'm on my third bulk order. I just, my third bulk order should be at the port here in the next week or two.
And so I'll be almost a year, a year.
Got this terrible cold. Sometimes it just hits me in my head. Sorry about that.
A week or two, or this fall, November will be a year that I've been
selling it, so I'll be into my third bulk order selling
here in the next month or two,
just finishing up my second bulk order selling,
so it's been a lot of learning.
Each order gets better and more sales
and more organic ranking and sales,
so it's definitely a process,
so just be patient with the process,
and it does eventually get better and better, I guess,
so a lot of patience.
What was your, with reviews specifically,
what was your trajectory,
like amount of reviews and kind of like rating
as the bulk orders have gone on?
I only, I have 55 reviews now.
They've come in pretty slow.
I did initially do all of my vines.
I got them all, but it took a while.
I mean, it probably took me three, the full three months.
I think they have that long,
and so some of them just kind of wait and wait and wait.
My reviews come in slow.
I've got only have 55, but I have a five-star rating.
Everybody's giving me five stars except for one,
so I'm very thankful for that.
I think that's what's helping me,
I guess, still be able, or be able to compete
with the top competitors in the bocce ball sets,
so I just had my highest sales here over prime days,
last two, the prime days here on the 7th and 8th.
I got $1,000 sales both days,
and that's my top selling days ever, so yeah.
Does anybody, is everybody getting their stuff from China,
or has anybody done anything in Mexico?
I have one student who's sourced from Mexico,
and I think, I probably have more who either go India,
or I've got a student who's also the business accelerator
who's sourcing from Kenya,
and it's predominantly China, though.
But there's a couple in the U.S.
Some people wanna do U.S. sourcing.
There's a couple doing that.
I mean, that'd be cool.
It's just so freaking expensive.
I mean, I just, my next product,
I wanna do a bag, a tile bag, because they're inexpensive,
but it's like, with the tariffs and the shipping,
it's just so, it just adds so much cost.
And so I was actually talking to a mitt from Pro Box,
and he was like, he was like,
if you can source textiles out of Mexico,
he was like, you'll be so much better off from the tariff.
It's a lot cheaper.
It's just a lot more disorganized.
Yeah.
It'll be a lot more work getting it all together,
which is, if you're willing to do that, go for it,
because it will be cheaper.
Shipping will be faster, cheaper, all that.
Like Megan, one of the coaches,
and she's not technically a coach anymore,
but one of the coaches,
she had looked into sourcing from Mexico,
like kind of ran through the whole gamut,
and it can be a lot.
It can be like you're trying to connect different warehouses
and factories and stuff, but definitely doable.
And that's good feedback.
And we have some manufacturers
in the resources section, right?
Also, Brittany, I got feedback that, yes,
manufacturing in China is fine.
Right.
I don't know why they're trying to hassle me with this,
that they are like, we can't pick it up.
We can't do anything until you answer us.
I'm like, just.
Yeah, it should be fine.
Sorry.
Okay.
I need to probably get on TikTok and rant about that
and just be like, just pick my stuff up already.
Good Lord.
All right.
I've got to get to another email.
Thanks guys.
Yeah, for sure.
Thank you all for hopping on
and having something and sharing between each other.
I love it.
And I will see you all maybe next Monday.
Bye everybody.
Bye guys.
Bye.